Name: Endurance
Rating: 4.0

star star star star star

Julia Anderson San Jose, CA

I have to appreciate a company that has enough confidence in their product to provide easy access to write a review while I wait for my car repair. My car was towed here. My claim was approved and paid. It is a great product.

4 years ago

star star star star star

Leonard Hernandez

I like the fact that Endurance does not have a middle-man. From quote to claim it all comes from the same place so there is no runaround time. That is the reason why they can speak to my mechanic and make the repair approval right on the spot. I call that efficient.

4 years ago

star star star star star

Carolyn Walker Meridian, MS

Endurance rep try to help me pick out the best rate and payment plan that would work better for me. I like this warranty and would try this warranty later for this car and future auto..Thanks Endurance your warranties are great.

4 years ago

star star star star_border star_border

Ronald Wade Williams Weehawken, NJ

My experience has been a disappointment. I am dealing with a workplace injury that requires me NOT to work on my car. This warranty is not appreciated or accepted at many mechanic shops (even in the repairpal.com network). Precision Diesel in Hampton, NJ did an oil change and WAS NOT PAID! This put me in the middle of a dispute w/ Endurance. I took my car to Scott's Automotive in Montague, NJ by a tow truck. He didn't charge me but I ENDED UP FIGURING OUT THERE WAS A HIDDEN ENGINE KILL SWITCH hidden under the dashboard. I can't violate my work restrictions, fortunately, it was electronic diagnostics. I had to PAY OUT-OF-POCKET OVER $1000 FOR LOWER FRONT CONTROL ARMS BEFORE THE WARRANTY WENT INTO EFFECT. THIS IS HOW I WAS TAKEN ADVANTAGE OF BY MECHANICS, AGAIN! Overall, The almost $600 for just a thermostat change WAS ALREADY PAID TOWARD THE WARRANTY SERVICE BEFORE, AGAIN I SAY BEFORE THE SERVICE WAS RENDERED! I AM PAYING FOR THINGS THAT WOULD COST LESS IF I TOOK IT TO A PRIVATE MECHANIC INSTEAD OF THE DEALER, WHO WE ALL KNOW WILL CHARGE THE HIGHEST PRICES. I FEEL LIKE I AM BEING ROBBED AT GUNPOINT IF THERE IS ANYTHING INVOLVING AUTO REPAIR! NOW THEY REALLY GOT ME, BECAUSE OF MY LEG INJURY! I FEEL QUADRUPLE-TEAMED BY THE LAWYERS, PA STATE WORKMAN'S COMP SYSTEM, DOCTORS, AND MECHANICS ALL AT THE SAME TIME! THE PHRASE; "WHAT AM I, CHOPPED LIVER" COMES TO MIND! LORD JESUS PLEASE SAVE ME, AND ACTIVATE PS 27:2 IN THIS SITUATION.

4 years ago

star star star star star

Diane Harris

I have had a very good experience with Endurance since being signed up with the purchase of my car. The customer service has been great. The representatives are very professional and attentive, and I appreciate their patience if I have questions.

4 years ago

star star star star star

Annette Cox Washington, VA

I love the Endurance transfer policy for my car. When I sold the car I transferred the coverage with the sale and provided all maintenance records. It gave the buyer confidence that It was a well-maintained vehicle. It was a nice value-added perk.

4 years ago

star star star star star

Ricky Richards

I’ve had other vehicle protection plans in the past but Endurance is second to none. Endurance has a Customer Portal or the Endurance Mobile app. Where you can verify your coverage at any time. You never have to question your coverage. I appreciate that.

4 years ago

star star star star star

Bern Scott

Getting my warranty was a breeze. But the true test came when I had to handle my first claim. I had the fear that process might be even worse than my vehicle’s breakdown. To my pleasant surprise, the actual handling of the claim was just as seamless as choosing a plan. I guess I chose the right provider.

4 years ago

star star star star star

Veronica Las Vegas, NV

My response to the naysayers who ask me “why pay for something you may never use?” is “why not pay for something that can potentially end up saving you thousands?”. And for me Endurance has done just that, saved me thousands.

4 years ago

star star star star star

Arthur Morgan Ashburn, VA

I compared and found that Endurance’s offer of $300 off a plan, reduction of my upfront costs and free Elite Benefits for a year made them my most competitive choice. Since making that choice, I have been completely satisfied with their service.

5 years ago

star star star star star_border

Stella Roberts Florissant, MO

Agreed to a monthly contract for 36 months , received a confirmation number from employee. Received 1st month bill and charges were not the agreed contract. Called and spoke with billing and they had a different amount for the monthly agreement and had no idea why the representative gave us the amount we agreed to. Got my policy today this was 3rd attempt and I received my contract before I got off the phone.

5 years ago

star star star star star

Kevin Milletary Valparaiso, IN

Mike was very helpful and I felt good about the warranty talking with him. Other warranty companies I have had in the past always treated me like an opponent to beat at covering my repair costs. I did not get that from Mike. Thanks!

5 years ago

star star star star star

Charlotte Davis Dallas, TX

I all I can say is I've had nothing but good experiences with your people I spoken to three different people all three were equally helpful and a great help I don't know what to say but it was a good experience in I'm looking forward to I'm happy to be a part of your company the blessed

6 years ago Edited September 14, 2021

star star star star star

CHARLES CURRY Houston, TX

MY EXPERIENCE SO FAR, WITH ENDURANCE HAS BEEN VERY PLEASURABLE SO FAR. ALL THE GUYS WHICH I TALKED TO, WERE VERY PROFESSIONAL, AND TOOK THEIR TIME WITH ME. I COULDN'T HAVE ASKED FOR ANYTHING MORE. I HOPE ALL MY DEALINGS WILL GO AS WELL. CHARLES CURRY

6 years ago

star star star star star

Ron Camby, IN

The lady that handled our call, was very courteous and knowledgeable. She gave us a very thorough report of what the warranty covers and then transferred us to a manager to complete the transaction. Very nice lady. I am sorry I cannot remember her name. But she was very polite and left a very good impression with us. Thank you.

6 years ago

star star star star star_border

Edna Gilchrist Clayton, NC

I have been with this company a little over two years, my first experience was my engine light came on and thought the issue would be resolve when the dealership called to pay for the diagnostic test that was done. Needless to say I was not happy to find out it was not covered. I have to say I was ready to cancelled this policy until I spoke to the Acct Manager (Amy) who rectified the situation. So for now I am still a customer.

6 years ago

Reply from Endurance

Hello Edna,
We are happy to hear that you were able to get a better experience from our company after speaking to one of our representatives. I will pass the message along and we are greatly appreciative for the review.

May. 5th, 2020

star star star star star

Peter Caesar Charlotte, NC

I had to use my warranty insurance and it was a very easy process except for maintenance receipt history. I had a thermostat changed and couldn't immediately get a hold of the receipt. They would not proceed with the repairs without my receipt until I was able to track it down in another state. very inconvenient.

6 years ago

Reply from Endurance

Hello Peter, We are glad you were able to complete the claims process. We also want to welcome you to the Endurance family and look forward to working with you for the remainder of your policy.

May. 1st, 2020

star star star star star

Betty Stockdale Carrollton, GA

Tabatha is excellent at representing your company. She is so good that I even remembered her from when she was new and I spoke to her. She is efficient and explains all of the features and benefits of endurance. She reminded me of parts of the warranty that I had forgotten about.

6 years ago

Reply from Endurance

Thank you for leaving a review for Tabitha! I will pass down the information!

Apr. 13th, 2020

star star star star star_border

Dawn Pedersen Reno, NV

The product appears to be a good one. For me, it was desirable, but costly for my fixed income. I had signed up, but after doing the math and my budget had to cancel the next working day. Before Along a commitment, the customer should be able to review the contract . with full disclosure. Brittany cancelled my account and she was wonderful. I appreciated her professionalism and understanding. Thank you.

6 years ago

Reply from Endurance

Hello Dawn,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 6th, 2020

star star star star star

Carmen J. Quintiliani Waltham, MA

I HAD A GREAT EXPERIENCE WITH ENDURANCE VIA TELEPHONE - COULD HAVE ASKED FOR NONE BETTER; I AM SO GRATEFUL TO BOTH CRYSTAL AND KETRELL FOR THEIR KINDNESS, PROFESSIONALISM, AND KNOWLEDGE IN HELPING ME WITH MY EXTENDED WARRANTY FOR MY HONDA CIVIC. I AM VERY APPRECIATIVE OF ALL THEIR ASSISTANCE. SINCERELY, CARMEN J. QUINTILIANI

6 years ago

Reply from Endurance

Hello Carmen,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

star star star star star

Dave Dean Saint Augustine, FL

I had a bad experience in the past when I needed to get my car repaired. Because of this I wasn't expecting much when I called for some help today. I was pleasantly surprised with great customer service. She helped me move my payment and was very pleasant and helpful.

6 years ago

Reply from Endurance

Hello Dave,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 1st, 2020

star star star star star

Michael de Leon Spring Branch, TX

Michaela help me terrifically she knows all about how to handle the situation she knew who I was immediately and perform professionally I feel confident talking to her that I was giving all the right information pertaining to my account thank you very much for imploring no 4 hiring such great help thank you

6 years ago

Reply from Endurance

Hello Michael,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 1st, 2020

star star star star star

Dianna Lindquist Las Vegas, NV

I misplaced my paper Warranty and called the company to ask for one to be emailed. I spoke with Kelsey. She was able to find the warranty quickly and email me the copy while we were still on the phone together. It took less than five minutes! Excellent customer service! Thank you so much.

6 years ago

Reply from Endurance

Hello Dianna,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 1st, 2020

star star star star star

Darcie Bilyeu Independence, MO

I really appreciate the understanding & help I received from customer service because of the hour we are in. Things are difficult & other companies ate trying to get me to cancel to go with them & I'm not going to because younhave a get customer care & a good policy!!! Thank you!!!

6 years ago

Reply from Endurance

Hello Darcie,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Mar. 30th, 2020

star star star star star

David

Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.

9 years ago

star star star star star

D. R. James

Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.

9 years ago

star star star star star

David Scott Charlotte, NC

The wording of the Plan Details troubled me. There are so many bad apples I your industry that I was not confident in the Endurance brand. The professionalism of Joe gave me 2nd thoughts about the integrity of the company. If Joe represents the company accurately, then I commend Endurance for their service to the merican public. Thank you, Joe.

9 years ago

star star star star star

Clifford Davis Jesup, GA

Customer service rep Kevin D was very professional and very helpful in helping me resolve an issue I was having with mepco concerning my warranty. Without Kevin's courteous and efficient service I would have cancelled my coverage.

9 years ago

star star star star star

Maria R. Northbrook, IL

I ended up selling the vehicle that had the Endurance policy on it, did not get a new car because I didn't need one so I called in to cancel my coverage and customer service was very helpful in getting this done for me. I received the prorated refund that they promised in the mail yesterday. Very fast and very friendly service!

10 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ross Bendewald

Terrible. I waited on hold for over an hour just to be told they wouldnâ€™t cover my repairs strictly upon a technicality. Canâ€™t get anyone to call me back, Was told it would be DAYS before a manager could even speak with me, they lied about the benifits offered for signing up with them. Will be canceling soon

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mr. Robison Arlington, TX

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

6 years ago

Reply from Endurance

Hello Mr. Robinson,
we are very sorry that you are having a negative experience with our company.
We will have someone reach out to you to try and see how to make it a better one.

May. 5th, 2020

star star star star star

Dawn Dowdy Ardmore, TN

Tonya S is absolutely wonderful! She was so understanding with my situation and was so easy to talk too. Extremely personable. Endurance is very lucky to have someone like her!

4 years ago

star star star star_border star_border

Pepper Hines Cary, NC

My experience with Endurance has been mixed. When I initially signed up, it was nice, but when I received my welcome package I was taken aback, because I could not use anything. And not getting a response from my emails I sent to the cancellation department and Dylan G was so unprofessional. But today after talking with Jhyaicia I’m renewed. She was extremely patient and kind and found the information I needed.

4 years ago

star star star_border star_border star_border

Tony Miller MN

My vehicle broke down and I called customer service. The lady was amazing and very helpful. She told me my warranty included roadside assistance and gave me the number. I contacted roadside service and it took over an hour to even get an operator. After that the operator didn’t even know what tow companies I could use to get a tow. I finally just told the operator I’ll take can of it myself. I contacted a tow company and was towed to the dealership in less then 20 minutes. The two stars are for the original Ladd I spoke to. I will give an update when I see how Endurance handles my repair and a loaner vehicle.

4 years ago

star star star star star

Anthony Cooper Brooklyn, NY

I’m so bad with names however the young lady who assisted me this morning did a great job. She was also able to bring some relief to me as far of my alternator was covered or not.

4 years ago

star star star star star

Gabriele Lappe Mahopac, NY

Chelsey was very nice to deal with and gave me detailed information. I wish I had signed up for the coverage earlier, since my previous coversge did not cover my last incident. Lesson learned.

4 years ago

star star star star star

Courtney Guy Halethorpe, MD

I spoke with Mr. Rodney who was able to assist me with a billing error on my account and he was so pleasant! I was on the phone for about 5 mins in total and he was able to take my payment and apply it!

4 years ago

star star star star star

Harold McDonald Lebanon, KY

Called to get a copy of my policy that i never received. Spoke to Tabitha G and she emailed me a copy and went over the coverage of my policy also. She was very polite and knowledgeable on my coverage.

4 years ago

star star star star star

Christopher Filion Lakeland, FL

Endurance has helped with all issues I’ve had with my vehicle. Customer service is outstanding. They are so willing to take the time to answer all questions. Very knowledgeable

4 years ago

star star star star star

Mark Kinney Graniteville, SC

Tonya helped use get things straight with our account after having a really bad experience. Tonya really impress us with her positive attitude. I hope to get her again should I have any problems.

4 years ago

star star star star star

William C Slyer Macon, GA

The call today was just to confirm that the payments were reaching endurance warranty company successfully. I spoke with Tabatha , and Tabatha was very helpful. Thank you Tabatha, and thank you Endurance. William C Slyer

4 years ago

star star star star star

Marc East China Township, MI

Nina was very professional, friendly, and helped resolve my billing situation: She also explained more about my coverage and made a couple of recommendations that were great ideas.. Thanks Nina!

4 years ago

star star star star star_border

Michael Bowser Clinton, MD

My very first experience was making a payment online, which was somewhat perfect the first time, the next time I wasn’t as lucky. The site didn’t recognize my information, so I called to pay my bill. That took awhile, I had to wait approximately 15min for an available representative, once contact was made the process went rather well.

4 years ago

star star star star star

John B River Rouge, MI

I called to setup auto pay and my customer service rep was name Rodney. He was very pleasant and patient with setting up auto pay. Very professional and knowledgeable. Thank you Rodney.

4 years ago

star star star star star

Leonard Needle West Long Branch, NJ

This was my first experience with customer service at Endurance and the service representative was courteous and understood my situation and cheerfully complied with my request.

4 years ago

star star star star star

Juanita Woods San Jose, CA

Thankful, grateful, and blessed to have 24-hour roadside assistance. It was stupid o’clock in the morning and I broke down. They came out so quickly and had me safely home in no time.

4 years ago

star star star star star

Terrance bowens Miami, FL

Max was professional in talking hping me out do to the fact i was up set in this matter max work very hard for me and i do appreciat him helping me out he his a true asset to the your company thank max.

4 years ago

star star star star star

SUSAN M Rogerson TUSH

Since my old car was totaled & had to get an extended warranty on my newer car purchase. Since having this policy since 2019 & several repairs were covered. Customer service is very friendly, knowledgeable & friendly.

4 years ago

star star star star star

Sharon Hart Knightdale, NC

1st time using my extended warranty was a little hairy in the beginning but they were able to work everything out and got my claim approved quickly now I'm on my way to get a rental just wish rental time was longer

4 years ago

star star star star star

Nelva Walker Birmingham, AL

La’Resha T provided exceptional customer service. She was knowledgeable and very friendly. She made me love and appreciate Endurance even more. Kudos to La’Resha. Please commend her for a job well done,

4 years ago