Name: USAA Auto Insurance
Rating: 4.7

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Randy Federspill

The BEST customer and employee focused insurance company! A member since I was 16yo over 40 years ago.

6 years ago

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Les Sweigart

Have been with this company for 50 years and have home, cars, umbrella and other policies with this company.

6 years ago

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Russel Blatt

I've been with them for 62 years, multiple children, multiple cars, a few accidents, and they've always come through.

6 years ago

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Tom George Las Vegas, NV

Excellent claims service. We have had to file two separate claims. Each time USAA was quick to take care of out needs.

6 years ago

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Aaniyah Crawford

Love them all around . Always amazing and always helpful. Never a bad moment with them. Very friendly

6 years ago

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Cole Bailey Houston, TX

I use USAA with my family’s auto insurance. It is a really big help and we have a discounted price compared to other agencies.

6 years ago

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Natalia Correa MDTribe Tallahassee, FL

USAA has amazing customer service and is very patient whenever I speak to them. They also have affordable prices!

6 years ago

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George Varga San Diego, CA

Efficient, accessible, prompt in handling insurance claims the two times needed. I am a loss to how to improve.

7 years ago

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Lilly Chen Walton Sierra Vista, AZ

The rate is good but they often take incentives away without notice like the driving research program.

7 years ago

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Captain

Great rates and super customer service. They offer other services like homeowner, personal properrty insurance.

7 years ago

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Tom West Simi Valley, CA

USAA has been a good auto insurance provider for my family. They have always been helpful and answered all questions.

7 years ago

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David Rochester, NY

Competitivve price, but they damaged my car door trying to open it, and never reimbursed me for said damage a they had promised.

7 years ago

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Edward Whaley Joplin, MO

When you talk they listen If you ask a question they answer itl If you have a problem they help you.

8 years ago

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Philip C Major Manhattan, KS

Great Service, Great Price. They have always provided prompt coverage for any claims and cover both my home and auto

8 years ago

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Anonymous Chandler, AZ

They take care of their people; they are fair in claims department. The banking is the best. Military supported by us.

8 years ago

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Gene Gaines Sterling, VA

I have had 4 accidents in 60 years. Each time USAA went beyond what was legally required to assist me and my family.

8 years ago

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Colvin Doughty

Though I've had few issues, they've always been dealt with in a fast, courteous, and effective manner

8 years ago Edited September 14, 2021

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Danny Jasso

Excellent customer service and excellent at what they do for customers in the car insurance industry

8 years ago

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Kenneth

I have been with them over 50 years and in my opinion they are the absolute best in the Business bar none!!

8 years ago

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Warren Bishop

USAA has lost their way. They aren't looking after Veterans and their families - as they pretend on TV commercials- just squeezing people, lowering service, stepping away from commitments, and raising prices.

8 years ago

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michael moore Fort Worth, TX

They might be great if you are a client, but I had their client hit me and they are blaming me when I didn't do anything wrong. I need my truck to get to work and the adjustor will not even call me. If you get into accident will their client prepare for a fight.

8 years ago

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Eileen Gunning

Immediate service, listens to problem, Agent arrives very quickly! One time the agent arrived before the car was towed!

8 years ago

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I Kenyon

Every claim I have ever had was paid very quickly, and to my full satisfaction. No arguing over values.

8 years ago

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Erika Washington, DC

If you don't have usaa but one of their members who hit you does. Do yourself a favor go straight to a lawyer, don't wastevia your time dealing with them. 3 months of back and forth trying to get our truck fixed and now they don't want to finish paying for the job. And no rental car during this time. LAWYER UP IMMEDIATELY! !!

9 years ago

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Glen2021 Spring, TX

Most responsive insurance company I have ever dealt with. Claims are processed quickly. Always pleasant to talk to folks.

4 years ago

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Stephanie Clark Provo, UT

USAA auto insurance is responsive and they work hard to make the process easy to understand and work through. Their rates are amazing too!

4 years ago

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Maria Donham Grovetown, GA

Great customer service. Will do what is necessary to make sure you are a satisfied customer. Attentive, knowledge and engaging.

5 years ago

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TeaSpillin Salt Lake City, UT

Always goes above and beyond to make sure my experience is satisfactory. I've never had a rude Customer service representative.

5 years ago

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Trojan 75 Clearwater, FL

When we moved from California to Florida, it was our intent to keep the family tradition of staying with USAA...but once we got here, something happened. Prices skyrocketed (without a suitable explanation) and customer service got rather arrogant and, if I may say, snarky. Just had never seen it before, but we did and yes, a change was made.

5 years ago

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Greg Becker Amherst, OH

I have been a USAA customer for many years and you can't beat their banking and insurance. It doesn't get any better then them.

5 years ago

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Theo Atlanta, GA

I have used this Auto Insurance over 10 years and their service on accidents is efficient. They quickly resolve auto repairs.

5 years ago

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Central Oregon GMA Bend, OR

We have had USAA Auto Insurance for 30 years, never a problem, always professional, and quick to respond, with rates that can't be beat.

5 years ago

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Kathy O. McKinney, TX

USAA is the best bank and the best insurance carrier. Their claim adjusters are fast, their staff is friendly. I love having them on my side.

5 years ago

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Christopher Milke Olney, MD

The best customer service hands down. Added bonus that they often send you a dividend check in December! Keep up the good work.

5 years ago

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Edward Corley Charlotte, NC

Excellent company! They are very responsive to your needs. USAA does not drag their feet on your claims and are very fair.

5 years ago

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Nikki Vann Webster, FL

USAA is such a great insurance company to be with. They constantly would send rebate checks throughout the duration of being with them.

5 years ago

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Ashley Blosil Kennewick, WA

We have been using USAA for about 10 years. We have lived all over and their coverage and accessibility was always wonderful.

5 years ago

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Mat A Rancho Cordova, CA

I just recently switched to USAA for all my cars and personal property. Their rates are great and the customer service was was impeccable!

5 years ago

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Deanna Moore Dumfries, VA

Awesome rates, and their customer service is unprecedented. I've been a lifetime member, and have zero interest in searching anywhere else.

6 years ago

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kaylee Salt Lake City, UT

USAA protects you so much! I love it! You get what you pay for. They have great customer service and always help with the problems we have.

6 years ago

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Mhorne182 West Valley City, UT

Super good deals for insurance for military members. Can’t beat the deals and customer service is fantastic as well.

6 years ago

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BMF Smith Washington, DC

This is a great company for active, veteran, and retired service members. USAA also offers great value for money with its products.

6 years ago

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Violetzmom Gulfport, MS

I had insurance with usaa for 12 years, until I found out Geico could save our family money. The customer service was always above average. The products are overpriced.

6 years ago

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JamieD Saratoga Springs, UT

I can’t say enough good about USAA! They are incredibly easy to work with and deliver excellent coverage at a great price

6 years ago

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Rebecca Harvey Long Beach, MS

Me and my husband have car insurance through USAA now and we love them! It’s cheaper than the rest and has the best coverage. Also awesome service.

6 years ago

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Jacob American Fork, UT

Love USAA! The best deals on insurance around, plus great customer service. I never have to worry about my insurance coverage when in their hands.

6 years ago

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Melanie Rio Rancho, NM

USAA has really great auto insurance rates! If you are former military or related to military, this is a great place to check a quote with.

6 years ago

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JoAnn Lucas Austin, TX

I love USAA! We have had them for car and house insurance through our 37 years of married life. They have always taken very good care of our family.

7 years ago

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Marc Provo, UT

I cannot recommend USAA strong enough! Not only are they affordable, but they are quick to respond (in person). They are the way insurance should be.

7 years ago

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Zac Marx Brighton, CO

USAA Auto Insurance is our favorite. With huge discounts and the best coverage out there, we definitely plan to stay with USAA forever.

7 years ago