Name: USAA Auto Insurance
Rating: 4.7

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Martha Sensiba Pinetop-Lakeside, AZ

My husband has been a member of USAA for over 40 years. He feels we are very well protected with this company. We had an accident in a very remote area of the mountains and they towed our car all the way to our home.

8 years ago

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Anne Marie Milne Layton, UT

My partner comes from a military family. Feel very honored she gets to have the insurance because her father served. I feel so honored with anything that the military does. Such great pride for my father in law.

8 years ago

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LeAnn Baytown, TX

I called for a quote on my vehicles. And the rates were way more than USAA and StateFarm. I thought this was so weird because my parents and sons insurance was lower with them.

5 years ago

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Melissa Castillo Baytown, TX

We carry all of our auto insurance with USAA as eligible military and have been happy with the coverage and what is offered.

5 years ago

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Traci Coston Montgomery, TX

Best insurance company ever. They’re always quick to handle whatever we need done and they’re representatives are always so kind and helpful!

5 years ago

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VICTORIA CLARKE

My husband has hit two deer in the past. USAA treated him with courtesy and respect. The repair process was seamless. A+

6 years ago

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Deb

I recently was in a parking lot fender bender. It wasn’t my fault. It was a little awkward resolving the claim during a pandemic, but we got it done.

6 years ago

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William

New to USAA. Heard of them but had not used. Initial contact was very professional and informative. I a so glad I contacted them.

6 years ago

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TIMOTHY

Outstanding service, excellent value. Subscriber Savings Account provides Holiday Cash dividends and Senior members receive a separate dividend!

6 years ago

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Judith Tribby

Excellent and timely service. Representatives are always professional. USAA is easy to deal with and is an excellent value.

6 years ago

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Terance La Croix Nuevo, CA

USAA is excellent car insurance. I’ve been with them for over 20 years and has two claims that where taken care of very quick.

6 years ago

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Barbara Matula Gulfport, MS

USAA gives you a lot of coverage for little cost. Customer service is always on point and if you do have to file a claim theybare quickly worked.

6 years ago

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AmyConder22 Eagle Mountain, UT

Best car insurance and super affordable. Very easy to file claims with when needed. So friendly and easy to work with as they do all the work.

6 years ago

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Laurie Massie Lakeland, FL

Can’t beat the customer service, or value of the insurance! We’ve been customers for 20 years, and our kids are now members!!

6 years ago

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Hybrid Warren, MI

Great company. Great service. Offer insurance to the Grandkids.. my kids aren''t eligible for car insurance but can get other services.

7 years ago

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David Porter

I''ve had a couple of claims, one hurricane related and the other another driver. Both were handled very quit with no problems

7 years ago

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Laurie Trlak

their customer service is exceptional. They are always polite and professional. When we hit a dear 3 years ago, they paid the claim promptly.

8 years ago

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Roger Paradis

They are rated the #1 customer service and if you are connected to the military there is not a less expensive company around.

8 years ago

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Tonya

Whenever we have had an issue they are highly experienced, friendly and eager to help. The coverage is also financially manageable

8 years ago

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David Guith

Good company provided no major problems, however became an empire builder years ago allowing too many people in to a member group eroding savings and increasing premiums.

8 years ago

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John

I was one of the few unlucky veterans that got into a wreck with one of their clients, did over $5000 damage to my truck. My truck lost value of over $10,000 and they paid me less than $1000. Very bad to deal with ! I could tell by their attitude on the phone that they were not going to give an inch and be fair and pay me what I should've been paid. So I finally just dropped it and that's what I hope you do is just drop it and forget about it so they can get away with taking advantage of the public.

8 years ago

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Robert Stephenson

Consistently knowledgeable courteous convenient service with "English speaker" associates and using well vetted subcontractors

8 years ago

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Mikayla Thompson Laramie, WY

Absolutely fantastic customer service! Super easy to set up and I'm never on hold for long. My family members have also never had issues with claims with USAA auto insurance.

4 years ago

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Sweet Nouveau Palmdale, CA

My overall experience with USAA has been wonderful. Sometimes the phone calls can be quite long on hold but other than that they are very nice and respectable and always address my issues

4 years ago

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Hannah Barth Tallahassee, FL

USAA Auto Insurance is a great choice for active military members, veterans and their families. I have never had a bad experience when I had questions or issues.

4 years ago

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Jec Canby, OR

They are amazing. Lower fines, better rates. Easy to get ahold of with extra long hours. Very courteous and helpful. Reimburse ATM fees, easy to use app.

4 years ago

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Kenneth Hall Irmo, SC

Very professional customer service. After an accident that wasn't our fault and other company had settled, USAA came through with the under insured claim.

5 years ago

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Flavia Aliberti Deerfield Beach, FL

I've had USAA Auto insurance for over 17 years. Excellent service, they've always come through when I needed them without hassles. Their price can't be beaten.

5 years ago

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E Jester Baltimore, MD

I attempted to acquire a quote with USAA and it was indeed a tedious process. My husband suggested I use this insurance company because they were reasonable for members. I could not acquire a membership with USAA. It was a lot of red tape. No insurance company should be that difficult to earn their business.

5 years ago

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Donna G Schultz Grove, OK

I was rear ended in 2008 while stopped at a red light, by a USAA client in 2008 who was racing another motorist. The policeman said he was going about 50 mph+ when he hit me. Because I didn't get in an ambulance (because I was vomiting and disoriented) and they said USAA said my truck wasn't damaged enough (vibrated at 50 mph after the accident), they offered me $5,000 total for my injuries. For TWO years, they only offered $5,000. I had a neurosurgeon ready to testify my neck & back injuries were a direct result of the accident but they never offered over $5,000. I had over $25,000 in diagnostic medical bills and I have been left with permanent injuries. The doctor even apologized to me that I had been treated wrong. They might cover their veterans, (which doesn't impress me because the veterans pay just like any other insurance company), but they sure don't cover the people that are injured by their veterans. People think all insurance companies are like this, but they're not. When my son had an accident and it was his fault, our insurance company paid. We checked them. You should always make sure when you hurt someone, even accidentally, that your insurance company takes care of them. That's what you pay them for.

5 years ago

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hminfo Olney, MD

USAA auto insurance is extremely fast, prompt, and attentive if you have a collision or other issue. The service level is very impressive, and the prices are good.

5 years ago

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Leonard Leo Potomac, MD

Primarily an insurer for armed forces families, rates appear to be competitive. The insurer appears to protect their customers, but on the other hand, USAA tends to give the run around when their customers are at fault in the accidents by delaying payment and reducing payment to the victims.

5 years ago

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Frances Harmatuk Baltimore, MD

Can't say enough wonderful things abut USAA Auto Insurance. Super helpful, best customer service... now I just have to submit my claim this year for my windshield.

5 years ago

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Timothy Lesperance Fort Worth, TX

Great coverage and customer service, but the prices have gone way up in the last couple of years compared to other services. After having this insurance for 15 years, I dropped it for Progressive.

5 years ago

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Shane Hallowell Summerville, SC

As a I enjoy working with a company that supports active military and veterans. When you file a claim they’re quick to help you out in anyway that they can and follow through.

5 years ago

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Caloway Salt Lake City, UT

USAA Auto Insurance has the cheapest rates that I have found anywhere. The competition does not come close. However, they are very hard to deal with. I was in an accident a year ago and it was hard working with them and trying to get everything sorted so that I could get my car fixed. They tried many times to tell only half truths so that the process would move forward, only to their benefit.

5 years ago

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Anonymous Jonesboro, AR

This is one of my favorite companies over the last decade and a half. Customer service has always been exceptional and I would recommend this company to anyone.

5 years ago

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Michael M San Antonio, TX

By far the best value insurance we’ve had with easy claims. Had a fender bender shortly after getting USAA, they handled everything in minutes. Very happy.

6 years ago

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Allison Ramsey Elk Grove, CA

Best rates of any bank/insurance Company around. All service reps have been respectful and easy to speak with. I love all the options available and online banking.

6 years ago

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Ariyana Miller Riverview, FL

USAA offers the BEST auto insurance. With really cheap rates and 24/7 roadside assistance, they are very accessible in any situation and provide great customer service.

6 years ago

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Michael Mills Ashland, VA

I switched to USAA a few years ago and consolidated all of my insurance and have been very happy. The app is easy to use and the customer service is usually very good.

6 years ago

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Kathy Jo Jorgensen Orem, UT

Our family has been with USAA for years. There agents are always friendly and help us find the lowest rates. Claims are handles respectfully and quickly

7 years ago

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Cori Jacobsen Ollerton Alpine, UT

I have been with USAA for over 20 years. We have 6 drivers on our plan. Recently 3 drivers received speeding tickets within the same year. USAA dropped us due to our tickets. We have a great record and have had no major accidents in over 20 years. This was so disappointing! We are frustrated with this action by such a favored company.

7 years ago

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Kimberley Hirt Buena Vista, VA

I love this company! Their rates are always super competitive, affordable, and fair. They also have a great road side assistance program that I have used many times.

8 years ago

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michelle l pierce Gilbert, AZ

I have heard from military friends that this is a awesome company, That offers great rates for our military and retired military. And their customer service is amazing.

8 years ago

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Cassandra Larsen Mesa, AZ

We like how fast and efficient USAA is with auto claims. Rates are the best around! Phone calls are always completed with ease and friendly customer service.

8 years ago Edited September 14, 2021

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Jeffrey Foutz American Fork, UT

Rates are fairly low. They're easy to get a hold of when needed. Getting to the correct representative to get things done on policy can be very time consuming and a bit of a pain.

8 years ago

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Bettie Glendale, AZ

more than generous claims settlement. Extremely helpful customer service. Has MY best interest in mind

6 years ago

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Carolyn

They have always been wonderful to work with! If there is a problem, they go beyond what is expected!

6 years ago

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Larry Luter

I've been with USAA for 44 years. I have never in all those years had an issue with products or services.

6 years ago