Name: USAA Auto Insurance
Rating: 4.7

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Gary San Diego, CA

Recently had a claim for auto accident where my car was totaled. USAA was magnificent at processing the claim and compensating me fairly for the loss.

7 years ago

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Thomas Riley Jacksonville, FL

July 15, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No charges were made against me. USAA was notified by both parties on that day and USAA reported to that they would handle the claim and issued a claim number. Since that phone call, I tried contacting USAA several times and left several messages, and they did not returned my calls. Neither did they send a claim adjuster to review the damages nor make an offer to repair the damages. After reporting USAA to the Better Business Bureau on June 24, I received an email from the Office of the CEO at USAA (on the evening of June 26) requesting my USAA claim number. That information was emailed on the morning of June 27. Since that time, I have been contacted by several people at USAA (by voice messenger). I returned their calls shortly after I receiving them, but none of my voices messages were returned to discuss my claim. On July 6, I was requested to resend the estimated cost of repairs and photographs of the damages, which on did on July 6. Seven weeks after the accident, my repairs were completed on July 12, and I paid the repair shop (which is on USAA’s approved list of approved repair shops) $9,259. On July 13, USAA’s Total Lost and Salvage Claims Division notified me that the value of my car was worth only $5,639 and they would be willing to pay that amount if I gave them title of the Mustang. In Summary It took USAA over 7 weeks to notify me what portion of the damages they were willing to pay. I waited nearly 3 weeks before I started the repair work, and the Mustang was in the garage for nearly 5 weeks for repairs. After over 7 weeks since the accident, USAA finally prepared an estimate, as to what they were willing to pay for the collision. During that 50 day period, USAA neither made an offer for a car rental nor to offer compensation for the inconvenience of not having the use of a car for 50 days. Recommendation USAA should not be allowed to sell insurance in the state of Florida. Thomas F. Riley (I am a veteran)

8 years ago

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Paul Weimar Jensen Beach, FL

Lowest rates and top notch service. I've been with them since 1985. Every time I try to get the same coverage elsewhere, I found they are the lowest.

8 years ago

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Christine Geck

If you don't like what they say you can always call back and get a different answer. They keep you on the phone too long. But most importantly they are always very kind and understanding.

8 years ago

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James McGee

Although membership requires military service after 50-years of experience with USAA and shopping their competitors they are still the most price-competitive

8 years ago

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Donna Callahan

They are always very helpful and will make adjustments to my policy when I need to. They want to give me the best deal possible as well as the best coverage.

8 years ago

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Donald Haight Goodyear, AZ

I'm a 50 year customer. I commend their lifetime support, great rates, and terriffic service reps. I use USAA for all my insurance needs, and will continue to do so.

10 years ago

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Lilyjames Hayward, CA

My experience with this auto insurance company is that they really care about their costumers and also making sure that everything is fair and taken care of as well as not overpricing.

4 years ago

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Scott Day Mesa, AZ

I have had USAA for over 20 years. They have always been great to work with. The premiums are lower than most and payment for any accidents has been quick and painless. I would highly recommend!

4 years ago

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Sandra Little Eugene, OR

USAA is the best! When I had a problem on the road late at night, the customer service representative was very calming and kept me informed of the road service that was coming. The rates are very reasonable and hard to beat.

4 years ago

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Chelsea Pleasant Grove, UT

Has been amazing! I had a car totaled and they did amazing on the claims, and getting back to you as soon as possible, is great for not an expensive fee, and give you a ton of options for discounts!

4 years ago

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Wendy Barney Vancouver, WA

USAA has always had very rapid responses to any questions or concerns. There is hardly any wait time on the phone to talk to an actual person when calling an insurance company which is unusual these days!

4 years ago

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Ann Horst San Antonio, TX

This is the only car insurance company I would ever trust. I do all my banking and car and rental insurance with USAA. Their customer service is always spot on and I have been with them for over 17 years!

5 years ago Edited September 14, 2021

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Patrick L Sugrue Ooltewah, TN

We've been USAA members for over 13 years and the service and response time is top notch. I'm totally comfortable that the information we get from the claims and customer service people is accurate and reliable

5 years ago

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LON HOSKINS Rocklin, CA

I have been a member of USAA since 1964. All my insurance is with USAA. You get a reimbursement every year and as a senior member I get an additional reimbursement. They are the best company out there.

5 years ago

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Sandra Gaither Louisville, KY

They are very informative & helpful, however, my husband got insurance from them on a new truck he purchased and I in turned decided to transfer my car insurance over to them also. After my husband had been with them for about a year, they upped his insurance $100.00 (that was after I switched). We had all intensions of switching all our insurance over, but reconsidered after the big spike in price. I figured that if they did that to him once, they would probably do the same to me and all our other insurance needs. We were under the impression they were supposed to be great when it comes to rates and dealing with the veterans, but I guess not so much. At least, not for us. Great customer service agents though.

5 years ago

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Jennifer Atlanta, GA

These people are amazing. I have had auto, renters, and home insurance with them. I was sideswiped by a semi and the police blew me off. USAA got my car fixed. I only had to tell them and they took care of it all.

5 years ago

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Diana Hoffmann New Florence, MO

We have been with USAA insurance for homeowners and auto insurance. Their claim service is the BEST!! They are right on top of everything and make you feel like a valued customer.

5 years ago

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macmoran family Stockton, CA

41 years with USAA and never a lapse or let down in customer service. It may not be the cheapest insurance to purchase, but when you bundle car, life, house and compare across other plans, no need to look any further.

5 years ago

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Miller Clarksburg, MD

This is the best insurance company you can ever have. They are customer driven and take really good care of their customers. I have been pleased with all aspects of their services. Great job!

5 years ago

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Mark Houston, TX

I have had USAA auto insurance for over 25 years from when I was newly married to now including my four children that are old enough to drive. USAA auto insurance is great value for the money spent!

5 years ago

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Ruth Hobbs Newport News, VA

USAA is the best! In addition to being very competitive, their service is very complete with no hidden costs. We had a bad accident and USAA Auto Insurance took total care of us.

5 years ago Edited September 14, 2021

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Jennifer Cale Conway, AR

USAA Auto Insurance provided quick and knowledgeable care that helped settle a car accident with ease. They make it their mission to treat their customers with the utmost care.

5 years ago

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Julie Earl Magna, UT

We have been customers of USAA Auto Insurance for over 30 years with no incidents until a couple of years ago. My husband was in an accident and the car was totaled. USAA did not give us enough to replace what we were losing. Even though we could prove the car was worth more, there was no budging. They are a great company as long as you never have a need to use the insurance.

5 years ago

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Logan Hudson Norcross, GA

I have been a USAA auto insurance member for 5 years now, and I can say the price is very affordable for my age. The customer service over the phone has been superb and I can see myself sticking with USAA.

6 years ago

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April Jones , ID

We’ve been with USAA for 15 years. They are so fast on claims and customers service! And our premiums don’t just go up out of nowhere like other insurances did. I won’t ever switch!

6 years ago

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Tom M Holmdel, NJ

I am really happy with USAA. Added our daughter to our policy as a new driver. It was easy and the cost was very reasonable. It was a great opportunity to review our policy to make sure we have the coverage we need.

6 years ago

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Maryann Renteria (Mckrae) Phoenix, AZ

This was an above and beyond company that went the extra mile to make sure I was compensated when we were hit by another client and they wanted to make sure we were taken care of!

6 years ago

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Dwhoush Slidell, LA

I love the value I get from USAA. The staff is always so nice and helpful. The only bad part is I don’t have a local USAA agent to help me locally but I still rate at 5 stars.

6 years ago

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Nicholas Cloward Pleasant Grove, UT

Excellent customer service. The value for my money was also excellent. Their site was easy to use, however there was a lot of information to look through. There’s a lot to look at on their site.

6 years ago

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Justin Riggs Salt Lake City, UT

Customer service is always spot on with helping to navigate questions and or concerns. VERY competitive rates. Easy billing options and always feel like they care about your needs.

6 years ago

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marco Munford, TN

Great Insurance very reasonably priced. Customer service is fantastic and works amazingly all the time, the app is amazing as well i can usually pull up the app and provide proof of insurance any time.

6 years ago

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AGenes Eagle Mountain, UT

I love USAA! I use it for all my insurance needs. I switched to State Farm because it was a little cheaper but ended up going back to USAA. Best company hands down. Awesome customer service.

6 years ago

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Lyssa Eagle Mountain, UT

I love USAA insurance. Got in a terrible accident and we had accident forgiveness. The repairs were quick and it didn't affect my insurance. They were easy to communicate with and very responsive

6 years ago

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Mikayla Ralston Navarre, FL

I used to be a USAA insurance customer. I used them for over 10 years. I never had an at-fault wreck. However, after my son was rear-ended by another USAA member, I decided to switch. USAA gave me very little for my totaled car and rejected all the similar models I found showing the car was worth more. They also refused to pay my car rental for longer than a couple weeks. After receiving such bad service on the receiving end, I switched to GEICO and have been happy since. I pay quite a bit more for GEICO, but it's worth it in my opinion.

6 years ago

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Madelyn Madison, MS

I've used us a now for over 8 years. Great customer service and and overall savings compared to other insurance company's. Also, it's local. Walk in report a claim . No waiting. Excellent sevice

6 years ago

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Mrs.LadyTee Houston, TX

My family and I have been with USAA for several years. They have ALWAYS come through for us. Their loyalty keeps us loyal. Here's to them staying that way and us staying with them.

6 years ago

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DAVID HADAWAY Long Beach, MS

I have been with USAA for almost 20 years and couldnt be happier. My son was recently in a fender bender and the first thing the agent asked was if he was ok. Love the customer service. I am with USAA for life.

6 years ago

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Rick Austin, TX

They have been providing my insurance coverage since college. They have been wonderful to work with. Unfortunately, I’ve been in an automobile accident. They service was expert.

7 years ago

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KayCee Belka Derby, KS

We have had USAA auto insurance for several years and have had a generally good experience with them. Their prices are fair, their customer service is prompt, and their insurance support during an incident is good. We have had a couple of negative experiences with them, but have been happy overall.

7 years ago

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Suzanne Mingus Columbia, MO

We have had auto insurance through USAA for almost 30 years. They have always treated us fairly and the premium price is better than any competitors when we've comparison shopped.

7 years ago

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bailey jo Orem, UT

USAA is phenomenal. They sent someone when I locked my keys in my car, they are affordable and easy to work with. AMAZING customer service- we have never had any issues with them whatsoever.

7 years ago

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Erika Thorn Riverton, UT

We have been with USSA for over 16 years. They have been so wonderful. We got in a car accident and they handled everything with the best customer service. We won’t ever leave USSA.

7 years ago

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Mark Evers Lehi, UT

I have had USAA insurance for over 17 years now! They have helped me through 2 pretty bad accidents that were the others drivers fault! From rental cars to medical bills! USAA is awesome!

8 years ago

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Jennifer Greenwood Draper, UT

We have used USAA for over 40 years. They are very friendly and care about us. They are very fast to help us when we need them. You can’t beat their prices. No one even tries.

8 years ago Edited September 14, 2021

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Spencer Schuenman Pleasant Grove, UT

We have had USAA auto insurance for over 25 years and they have never let us down. They are very responsive and easy to deal with and accommodate how many vehicles we cycle through.

8 years ago

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James B nelson Las Vegas, NV

I have had USAA for 25 years that they have been extremely reliable. They are always courteous and quickly handle anything that I have for them. Their rates are competitive and sometimes superior.

8 years ago

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James Nelson Falls Church, VA

I have never had a problem with this company; great rates, excellent customer service. I haven't even considered shopping around to change my policy. Definitely put their customers first!

8 years ago

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Foote Queen Creek, AZ

I have enjoyed this insurance company. The customer service I receive and the helpfulness is great. They are always read to help and to find the answer for you if they are not sure. I have never had a problem with claims or any type of reimbursement from them.

8 years ago Edited September 14, 2021

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Jennifer Camac Gilbert, AZ

We have been with USAA for 25 years and they have been nothing but wonderful to work with. Their customer service is top notch and they are more than fair on claims and policies. We recommend USAA to anyone!

8 years ago Edited September 14, 2021