Name: JetBlue
Rating: 4.4

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Carmen g Serrano

I would recomend this airline love the service it has flight's that are convenient for me I travel 2 times a year from Puerto Rico to Fl

6 years ago

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Catherine Collazo

I have had a good experience with this airline. They have very good prices and customer service representatives. They also have a very flights to anywhere you want to travel.

6 years ago

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william butler

I Fly jet blue occasionally there prices are comparable to other Airlines but they charge extra for baggage and seat i believe its not right. but once you make a commitment and buy a ticket online what choice do you have when you arrive at the airport and check it only to find additional charges.

6 years ago

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Darlene

The fair was a good price the seats were very small though I am a bigger woman and it was tight seating but overall a great value but wouldn't do a long flight due to space. Free carryon also

7 years ago

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Gabs Salinas, CA

Fly attendants extremely rude, they rolled their eyes so much it was very upsetting. One fly attendant kicked a napkin all the way back to the plane instead of picking it up saying the garbage does not belong on the floor. Not polite when asking for orders, for example one flight attendant said, this is all we have so what do you want. Umm ok, to make matters worse we were stuck in a flight for almost 5 hours with a screaming crying child.

7 years ago

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JetBlueSucks Brigantine, NJ

Horrible. After a 3 hour delay I boarded the plane and asked attendant Devin what drinks would be compted. She proceeded to raise her voice telling me I was rude since I walked in. ??? Even the woman next to me didn’t understand her attitude to me that was not deserved. The plane landed and I was approached by police. She called the cops on me for nothing, and they did nothing since the woman next to me heard the whole thing and was next to me the whole time. July 1, 2019 Boston to Salt Lake City. DEVIN. She needs to be fired. Never again.

7 years ago

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debbie Pleasant Grove, UT

Jetblue is a friendly company that seems to hire happy people. The schedules are limited and require lots of layovers and red eyes to get where we want to go.

8 years ago

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Dylan Findlay South Jordan, UT

I had a flight booked with JetBlue. On the morning of leaving I got an automated message that there was maintenance being done on the plane and that the flight was cancelled. I had Disneyland and Sea World tickets for specific days already booked, a car rental, hotel, etc. JetBlue refused to try and help me find another flight or compensate me for the hundreds of dollars I had to spend because of booking another flight with a different carrier at the last minute. Terrible, terrible customer service!

8 years ago

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Jacob Spring Valley, NY

Canceled a flight , had to beg for ticket credit. Didn't pay the hotel stay . They said it was canceled do to a weather issue in JFK area when no other airline canceled any flights that time when it was raining for 20 min. In the area ...

8 years ago

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Craig Bachler Bradenton, FL

Paid upgrade for extra legroom. Jack for audio broken, so no movies for me. Unlimited snacks are a joke, flight attendants more focused on showing oictures to each other than serving passengers. Code share partner Seaborne canceled flight. B6 response poor. Done with JB, below what I expected. DL my air choice.

8 years ago

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Steven Pulcino Anchorage, AK

Mostly I have wonderful things to say about JetBlue, as it is a great value for Travel and service is outstanding. Great People working there.

8 years ago

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Lawrence Keame Georges Mills, NH

Paid for Mint for 6:45am Flite from BOS to LAX (6 hrs). Seat was broken - did not recline. No “bed” which is why I spent the money ($550) for the ticket vs 187 for coach seat that would have recline more than my 1st class seat. JetBlue refused to refund me the difference &363. Instead they only offered me a travel credit for a future flight o nJetBlue. That is worthless as I will never fly JetBlue again. They lost a customer for life. I cancelled a reservation that cost more than $363. Poor customer service.

8 years ago

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Kimberly Bronson Idaho Falls, ID

We have never had a bad experience with JetBlue. We love how comfortable the seats are and the personal screens on our flights.

8 years ago

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M C Wilson Fort Pierce, FL

Affordable, and very friendly personnel. Clean aircraft, seats in the cabin are comfortable, could use more leg room without having to pay the extra money.

8 years ago

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Earl Banks

It was a great flight experience. The flight staff were all great and acknowledged my being a veteran with nice little perks.

8 years ago

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Anonymous Bedford. MA

On time flights, reasonable fares, more leg room, friendly ground and in-flight crews, one bag check-in free and entertainment for long flights.

8 years ago

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Alex Murphy Reno, NV

I have flown with JetBlue a few times and have never had a bad experience. There are usually TVs on the flights and the prices are great.

8 years ago

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Tiffany American Fork, UT

Jetblue is a great airline. They have internet and great snacks. Also great customer service. Wish they offered more routes.

8 years ago

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The Restless Voyager Fort Lauderdale, FL

Flight 1054 SJU -FLL 9/17 packed. FA did servuce then proceeded to hide. Pax matter! I worked for Pan Am. We used to walk thru the cabin in case anyone needed something. Main FA had shoes off and was playing Candy Crush!

9 years ago

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Jenn Holdman New Hyde Park, NY

The rep was so incredibly helpful. She fulfilled my request quickly and efficiently. She was so polite and kind which I appreciated.

9 years ago

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Cristy Garcia

Flew JetBlue to FLL this weekend. Both flight there and back were delated. JetBlue lacks in communication. They failed to update their monitors to reflect all the delays and no emails or text messages were sent to me. We were almost an hour late already and the monitors still said "on time". Last night's flight we sat on the plane with the door closed but did it move for over an hour without ANY updates from the crew or captain. Very disappointed in the lack of communication and customer service.

9 years ago

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Mark

Jet Blue has some lower prices, but their flight destinations and times are limited, at least for where we live. I also don't like the baggage fee. Otherwise, they are a decent airline.

9 years ago

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Kenneth Okerlund Orem, UT

I needed a flight that was leaving the next day, I was able to find one that fit my schedule and was still really well priced. Flight left on time and there were no issues.

9 years ago

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Maile Curtis Salt Lake City, UT

I love flying with JetBlue. Their prices motivate me to always consider their services. All of the people who work for JetBlue have always been super nice and accommodating.

9 years ago

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KERLON JAMES

It was not nice at all , my family felt embarrassed about the entire incident , the customer check in clerk was not discrete , she spoke loud while other customers would looking on , stating if you can't pay for the suit cases u would have to take it back to your family reside and leave it there , when u totally did not know anything about the baggage fee , sorry we really did not know at all , as a military officer all i wanted was to take my family on a short vacation trip to the states , how we were treated hurt us so much ,

9 years ago

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Justin Z.

I love Jet Blue. When I go to Florida, I Take jet blue. i love the leg room, the movies, and the blue chips. best of all the service is fantastic.

9 years ago

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Paul Harris Levittown, NY

Seat was horrible flat and hard sat next to 2 illegals talking only spanish thank god i had my headset so i didnt have to hear them yapping also the TV was totally out only had sound and the flight attendants were rude when asked for extra snacks and didnt notice that my tv was out otherwise i guess i get what i pay for it was cheap to fly to Tampa From NY And Back

10 years ago

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George Ingram Rochester, MI

This morning I assited my wife at the Jet Blue kiosk at Detroit Metro Airport for a flight to Boston. The kisok showed that the first bag was free. Further along in the check in the kiosk directed us to the counter agent. The agent at the counter said that the first bag was $25. I mentioned that the kisok indicated it was free. She demanded $25. Very bad Jet Blue to rip people off like that.

10 years ago

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Aida Morales Bronx, NY

I like Jet Blue, but flying to Aguadilla.PR it's almost impossible because the prices are too high,I'm flying now from NYC to San Juan P.R. with another airline.And Jet Blue is charging for the luggage and that's too much.!!

10 years ago

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Bruce C. Hoffmann Hicksville, NY

We fly Jet Blue several times/year..to either WDW, or the Atlantis in the Bahamas. Never had a problem..always on time & luggage never lost...hope I'm not jinxing things!

11 years ago Edited September 14, 2021

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Laura Pinellas Park, FL

travel on Jet Blue ALL the time and I think they are very helpful, clean and friendly not to mention professional. Will only travel on Jet Blue.

11 years ago

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Dorothy Trudeau Seymour, CT

I flew from Boston to Dallas on 9/23/15 and the TV buttons were all smashed. I flew from Dallas to Boston on 9/28 15 and there again the TV didn't work. One of the reasons we fly Jet Blue is because they have TV's. It helps to pass the time. I asked a male staff to help me lift my small bag to the overhead bin and he said "next time check it in." I wasn't happy about that. Next time I will check other airlines for my trips.

11 years ago

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Ruth McNaughton Vernal, UT

I love JetBlue! The seats are roomier and more comfortable. The staff are always very nice and helpful. ( It was a 10 when they didn't charge for your bag.)

11 years ago

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Joan Appelbaum Dimitry Spring Hill, FL

Thank you JetBlue for assisting my family. Your customer service is leaps and bonds above then all. We love flying JetBlue

11 years ago

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CALI GIRL Seattle, WA

JetBlue is a great airlines, but because they now charge $25 a bag for their cheapest flight, I have chosen not to fly JetBlue if Southwest has a similar flight because they still have free bags. I don't fly long distances, just mostly the SLC-LGB legs, and costs have gone up anyway on flights and if I have to pay for bags, I have found that it's more convenient to fly Southwest to LAX and get free bags. The airports are only 30 minutes apart. JetBlue was known for so many years for free bags and this was a huge disappointment and a deal changer for our family.

11 years ago

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SC Peabody, MA

I had a flight from Boston to Santiago Dominican Republic on Dec 24 I was flown to JFK only to be told my flight was cancelled and the next and the next. I was told NO PILOTS. Apparently THEIR families are MORE important than mine and their $100,000 salary does not motivate them to work. So I could NOT be with my wife and son on Christmas. Everyone was crying It was the WORST Christmas. I got NO refund, NO apology they also lost my luggage at JFK.

11 years ago

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Joana Depina Boston, MA

I'm sorry but the first few times traveled with jetblue, no issues loved it, Its too bad that my last vacation to Jamaica, on JetBlue was AWFUL!!! cancelled flights, delayed flights, our flight out of JFK not only was late, but we stayed on the tar mat for 2 hours waiting to take off... HORRIBLE took us over 14 hours to get home, and only was in the air 4 hours... NEVER AGAIN... will I travel with this airline..

11 years ago

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Jackie R Jacksonville, FL

ok....i do love the flying service of JB as a fearful flyer 9never flew tll age 57!) they helped me overcome it. HOWEVER.....in booking flight this past summer my daughter, my grandson and I had to cncel a flight due to my son in law having surgery on Aug. 9th. we booked for the 20th...SIL in nout of Drs n 3 planned surgeries wait him(on is eye) out of rk cant doa thing w/o help.SO WE CANCELED...WE LOST 450$ OF AN ALMOST 900.00COST! JB YA HAVE NO HEART!!!!!! M THINKING OF A BUS OR TRAIN IN THE FUTURE!

11 years ago

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Fritz Valerio New York, NY

Had not consideration with the passanger when you arrive at the checking they treate you like ANIMALS, if you like to see who is jetblue employee, go to sti, terminal in Rep. Dom. they ha noy mercy with the passanger. When you cheking you bag if have 2 pound over the 50, you have to pay. What that mine 2 pound over!!!

11 years ago Edited September 14, 2021

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Barbara Martinez, CA

We were delayed 3 hours our first time taking Jet Blue. No one told us anything. They return trip was much better. We are giving Jet Blue another try praying it turns out well.

11 years ago

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maria East Northport, NY

Had a great flight going to puerto rico the stewardess very friendly and polite even the pilot we had a safe landing thank god...

11 years ago

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Bob Occhipinti Ridgewood, NJ

You have to be kidding me this airline sucks, they don't give the miles they promise, they make promises they can't keep, they strand passengers at airports and also cancel flights blaming the airport when they have mechanical breakdowns just so they don't have to give refunds. Oh i forgot they cancelled a flight and we nearly missed a cruise . thanks to delta they bailed us out. Once i finish my points with JETblue they will be done as far as i'm concerned.

11 years ago

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Paula Greenville, NC

Overall I really like Jet Blue. I had an accident once & had to cancel my trip, I wasn't super excited about the refund credit system, but at least I got one.

11 years ago

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Osorio Gilberto Bronx, NY

Will fly Jet blue to any of their non- stop destinations out of JFK. the schedules are great and always on time, and GREAT air fare...KEEP up the Good job

11 years ago

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Donna Johnson Far Rockaway, NY

I love Jet Blue. Never travel on any other airline Always a comfortable ride and seats are comfortable, Jet Blue is number one in my book!!

11 years ago

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Rita Junco Sylvania, GA

We always love to travel Jet Blue. Our trip to Boston was awesome. I was so excited when I found out we could fly direct from Savannah.

11 years ago

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Bonnie Rochester, NY

Loved Jet Blue! Had a great time in a very comfortable large window seat. All the people were great & friendly! Love to fly with them again!

11 years ago

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Felix Ogando Miami, FL

Jet Blue is the best Air Line on the industry, I be used for several years and the staff, the plane, everything is amazing.

11 years ago

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Susan G Fort Lauderdale, FL

fabulous crew, comfortable seats, free baggage and what more can one ask for? this is the only airlines I have flown in approx. 5 years now!

11 years ago

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katrina Fuquay Varina, NC

Jetblue is the best airline. Those tv's and xm radio is wonderful. Friendly staff and comfortable seating. Airlines do not come any better

11 years ago