Name: JetBlue
Rating: 4.4

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Christine Myers New York, NY

Today I called to inquire about a flight I had booked earlier this month. I went online to check in and it said the flight was cancelled. No notice, no idea why, and 3 angry relatives who have never flown with JetBlue. The first representative was making it seem like I had cancelled the flight, by accident, she kept saying “we’re human and sometimes we make mistakes” but I know that I did not cancel this flight. She pulls up my original reservation and tells me that if I want to rebook my 4 tickets (originally $103 each) I would now be paying $197 each (before taxes and fees). Of course I am outraged by this because I had no notice of this cancellation and the flight I had booked leaves in less than 24hrs. So I was transferred to a supervisor who was blatantly rude. I could not get two words out without being spoken over and then was told that I needed to pay the new price in cash at the service desk and I could not rebook for the previous amount. I had been told that I was responsible for cancelling the flight, then the charge never went through, then it was refunded because they couldn’t verify the card. I was sent on an informational roller coaster with individuals who didn’t seem like they had an answer themselves. After hearing it was an issue with the card I asked what I can do to verify, to which the supervisor said there was nothing we can do but book in person with cash for the new amount. I asked if there was someone else I could speak to because she was rude and she said she was the “highest level that can speak to someone over the phone”. Then added that if I had any issues or wanted a different answer, she can give me an address so I can write a letter that has to be hand written. I simply responded that there was nothing else she could do for me. I was not going to hear any longer that there was no solution. I know there are things that can be done to keep a loyal customer and no steps were taken. We have already paid for a rental car, hotel, and tickets to DisneyWorld for a 5 night stay which cannot be refunded all because of an issue that the representatives did not care to take the time to try to accommodate me in the slightest. In the end, there was no solution or accommodation made. I have checked with the bank and there was no issues on their end or even a flag from JetBlue. They claimed they had refunded the full amount which was false. There was no refund made which led to more complications. Overall, VERY dissatisfied and will likely not use JetBlue again after 4 years of only flying with JetBlue. Another airline is clearly worth my money since JetBlue cares so little for their “valued customers”.

8 years ago

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Jameson Fairbourn Sandy, UT

I Love traveling with Jet Blue. So friendly and helpful; I’ve used their vacation planning as well and it worked out awesome. I will for sure be returning to use them.

8 years ago

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Hayley Lambdin Orem, UT

I really like their flights to NYC and SLC. I can always find a cheap, red eye, direct flight. They are also really fast on the phone when needing customer service.

8 years ago

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Mike Aviles Oradell, NJ

My bag was lost on a flight on 8/29/17, as of today no one has provided me with any compensation, all they have done this far is pass blame to others. Supposedly Juan X-1163006 is in charge of resolving this, but he has never called me, not once. One guy named Cliff even said he was going to send a check out to cover some of our un-necessary expenses but as of today, 15 days and no check. All I want is a resolution so I can spend my time doing more positive things, waiting this long is not fair to me or my family. My view on Jetblue have changed drastically not because bag was lost but because of the lack of customer service.

9 years ago

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Sandra Dubas Salt Lake City, UT

We use JetBlue when we are looking for flights in the United States that are super cheap. I can always count on their cheap prices and their wonderful customer service. I have never had a problem with them.

9 years ago

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Lori Schwab Sandy, UT

Most comfortable seats for any airline. Although they charge for bags now, that does take away from my liking for them a little. Flights are always on time. I have never experienced any delays.

9 years ago

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Zenaida Ramos Englishtown, NJ

I love to fly with Jet Blue. I recommend anyone to fly with them. I am very confidence and the attention is fantastic. I wish I could have more $ to travel more often with Jet Blue to my beautiful Island, Puerto Rico.

10 years ago

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Lazaro Perez Garcia Sebring, FL

The best thing about JetBlue are the special prices and the cost of luggage especially the former is free and that is excellent in these days of precarious economic situation thanks for excellent service will not change.

10 years ago

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Lydia Lebron Tampa, FL

When we made the reservation over the phone we were told that we only had to pay for only one luggage. When we arrived at the airport we were told we had to pay for them. Luckily our daughter was able to pay for them. Then, our seats were supposed to be on the first row, and on the return trip we were seated on the second row. Our daughter explained to the travel agent that my husband and I have health issues and we needed extra leg room. Coming back home was extremely uncomfortable!! If we need to travel again, we will not use JetBlue!! Our trip was from July 19-August 2, 2015. We traveled from Tampa, to New York City, then to Rochester, New York. Sincerely, Juan and Lydia Lebron.

10 years ago

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Marta Galarza Ridgewood, NJ

We flew last month from Ft. Lauderdale to Newark. Upon check in my sister and I were assigned the last two seats on the back of the plane even though out confirmation said 8th row. Apparently I failed to read the fine print where it stated that I needed to call JetBlue to confirm our seats since I booked the flight with a 3rd party,(never heard of before), didn't have to do this with United. There was no overhead compartment available for our carryons, it was occupied with snacks baskets. The flight was delayed as we had to switch gates (?) & the beverages made it to the wrong one. Movies were offered free but headphones were $5. There was also a $25 charge for each piece of luggage. At arrival at Nwk the back door was opened without warning, "the garbage needed to be taken out", seriously! It was 48 degrees, when we left Ft. Laud. it was 85. My sister ended up with a bad asthma attack that night and having to do her therapy twice daily for a week to get better. One of the flying attendants was very choosy when telling people to sit down during turbulence, which was during most of flight. Overall Staff lacked professionalism. If the company no longer offers no fee luggage, have small planes, are constantly delayed & have no regard for the public wellbeing why would I want to fly with them? Just thinking out loud...

10 years ago

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Antonette Carpinteria, CA

It was bad!!! First it was delayed when I was returning. Then we finally take off and an hour or so into our flight captain come on and says that we have to turn back, but we were going to have to fly around for a while to burn fuel. When finally take off it's early in the am. Before arriving in LAX they announce over the intercom " sorry for the convenience and for it we would be getting a free round trip. I land in Los Angeles and about a half hour later I get a email saying that we would be getting a credit voucher emailed to me. Then about a hour after that I get an email saying I get a $124.00 credit. Was not very happy about that. That is why I haven't flown JetBlue again.

10 years ago

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hector North Port, FL

We have only flown JetBlue for the last 5 years. We are extremely happy with their service. Customer service is superb (I used to be a customer service person!). If we can we only use JetBle!!!

10 years ago

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Yoly Rodriguez Norwalk, CT

Traveling from NY to LA was excellent, the cabin crew so courteous always asking if anything wanted. But, coming back from LA was the opposite. Totally different crew. However, I had a great flight.

10 years ago

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Domingo Perez Everett, MA

Jet blue has been the only airline that I have used to flight to Dominican Republic, since I moved to USA in 2006 and I have not complaint about it so far... Thank you.

10 years ago

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Judy Schneeberg Brooklyn, NY

I feel that charging for the luggage should not have been done. You never had this fee, and why now was it imposed. I fly Jet Blue a lot and find this fee should be eliminated.

11 years ago

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Jacqueline Orlando, FL

It's very sad we have to pay now for luggage. Not only tickets are getting higher and higher and from all other airlines, JetBlue was my most and best yet. But now has become just like any other airline. This change of prices for luggage and carryon for sure will lower the people traveling with. Before I wouldn't hesitate on buying tickets with JetBlue, now I'll shop around for the best deal. Sorry

11 years ago

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Lorna Yonkers, NY

Can't beat Jet for service, courtesy and I I requir assistance because of of physical issue, and have yet to be disappointed... Snacks are yuckie!!! But Jet Blue rocks...

11 years ago

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Peter Gallagher Mesa, AZ

We were flying from PHX to JFK and we arrived in JFK and waited for our bags, one came out with a big plastic bag wrapped around it. We went into the baggage services office and showed and asked them why our bag was wrapped in plastic and when we opened it the suitcase smelled like beer. Our bad was soaked. The supervisor came over and offered us a brand new bag, and we filed a claim. At this time I asked the rep to read to me what he put in the notes.When we arrived back home we called the number that they give us and by our surprise they closed out our claimed and started telling us that they think we had vodka in our bag ( we did not have any liquids in our bag at all, and we don't drink) We told the rep over the phone that I had the rep who filed the claim to read what he put in the notes and there was nothing in there about the vodka in our bag. This has been a very bad experience with Jet Blue. No one at JetBlue wants to help us. I have even left several message with the corporate offices and no response yet.

11 years ago

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Dimitra J. Petrides Pompano Beach, FL

Love Jet Blue. I always recommend JB to all my family and friends. Personnel are very helpful, caring and respectful to all passenger needs. GO JETBLUE!

11 years ago

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Rob Kinahan Bohemia, NY

My 16 yr old by himself flew to Portland Or. from JFK he was seated next to a lady with a cat. My son has allergies to cat hair and when asked if he was ok because of his watery eyes and sniffles, he was told by the flight attendent to take allergy pills when he gets home because the flight was filled. After calling Jet Blue they gave him a 50$ credit and would make sure he would not be seated by a pet on the flight home . well on the way home they sat him 12 rows away from a cat carrying passenger and his allergies kick in again. we wrote to them saying what the story was and still two weeks later still haven't heard back from them. we wont be flying Jet Blue any time soon. No way to deal with a minor child they could have seprated them by more then 12 rows.

11 years ago

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Mary Cos Cob, CT

Used to be my favorite airline. They now charge for bags. Customer service is lip service - no solutions. Many cancellations claimed due to weather actually mechanical. You will not get miles for partnering with Hawaiian airlines. It is a scam. After you have flown, they will tell you the fare was a U fare and not eligible. Booked through JetBlue. At the time of ticketing, they said we would get miles. Changed policy regarding crediting the difference if the airfare goes lower. It used to be until the time of departure. It is now within 14 days of purchase. Not reliable. If you are taking a cruise and want to get to your destination, even if flying a day early, do not book Jet Blue. Other than that, if you get on the plane because it actually takes off on the date and time booked, if your fare does not go lower after ticketing, if you fly with a carry on, if you do not expect your miles from a partner airline, the staff on the plane is great, planes are nice and they have great pilots. Snacks are good too.

11 years ago

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HERMINIO PEREZ Brooklyn, NY

Jet Blue is the best airline to flight to Puerto Rico and Dominican Republic, always on time and the fligt attendants are kind with us, so Jet Blue airways is #1

11 years ago

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Maria Di Bono Myrtle Beach, SC

I love jet blue , i went to st.lucia , and barbados ,flew out of new york . i just wish they would fly out south carolina myrtle beach . it would be so easy to use jet blue to new york or ect. ect

11 years ago

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Gina G West Palm Beach, FL

Jet Blue isnt bad if you dont care about being on time, or dont count on needing wheelchair assist to be there for you when you need it to be, or when you sit on a tarmac for so long your plane has to go back to the gate again to waste more time refueling, or when you have been on the plane so long but not even taken off for hours after you should have already landed at your destination that you are starving and they dont serve real food and when you have the chance to get something to eat they dont let you..or landing at your final destination 5 hours after you were supposed to isn't an issue for you. Or when you call about it you get 3 different stories from 3 different people that answer the phone and one of them tries to claim it was a weather related issue when there wasnt a cloud in the blue sky between maine and florida. Shame on you JetBlue.

11 years ago

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Jon Gibbs Bronx, NY

I find them awesome. They are comfortable and generally at a good price. Having access to television is great at easing flying anxiety. I only wish they flew to more cities but I guess this will come eventually.

11 years ago

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Hilda Gonzalez Hialeah, FL

The times that I have use JetBlue was a great fly best attention clean on time I'm planing a longer trip next month to Peru hope is as good , good job

11 years ago

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Lola Peoria, AZ

Please continue with free baggage check, free! So many I know consider this perk, a huge plus. I fly no other airline, although sometimes, less $$$. I love JetBlue!

11 years ago

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J Lyew Clark, NJ

love jet blue wish they would hire me to work for them I like there standard and workmanship. If i had a choice I would always fly with them. There staff is always so polite and helpful

11 years ago

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Felix Marrero Boonton, NJ

I had a great experience with Jet Blue, it's been a while since I was treaty so nice in a airplane her in the USA, i will fly it again and again from now on.

11 years ago

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Doris B Shelton Englewood, TN

I have a terrible experience with this company that everyone said is a great air line. While traveling from Puerto Rico, sick and by myself, the company change the flight as schedule and I have to make my connection in NY Airport. I don't have enough money and they denied to offer me a voucher distress for the hotel. I have to spend the full night with temperature at the airport in NY alone. I never flight again with this company, neither recommend it.

11 years ago

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Debra Bishop Zephyrhills, FL

I swear by Jetblue as my only way of flying but yesterday I was very shocked on the performance of the attendants how helped me. The airport I was in N.Y. had extremely never before seen lines to check bags. I was in the line for 2hrs (4:30-6:30am) my flight was for 6:42 to Tampa. I am disabled and made it with to the door at 6:30am the attendant at the door looked at my ticket and said you are at the right place to sit down another attendant came to close the door for the plane to leave so i ran to him and said what happened you looked at my ticket. He stated he doesn't work at this counter I had to yell at him to go and catch the plane he comes back and says my name and i said yes so he let me go to the plane. Once I get to the plane the flight attendant there say I called you it's too late it up to the pilot if he wants to take you she was very rud since i already standing in the plane in front of the pilot and the attendant debating. after all that the plane wasn't full someone was in my paid seat and she says i can only sit in the seat i paid for. Never again

11 years ago

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Marcia Guidera Northfield, VT

Hopefully JetBlue will receive these comments and act upon them! I have tried to fly nothing but JetBlue since they started business 15 years ago. 90% of my experience has been extremely favorable - the other 10% not-so-much. However, now that they will commence charging for a checked bag AND cut down on their seat legroom - there's not much to differentiate them from other airlines and will make it a difficult choice going forward to stick with them. Shortening the legroom is a HUGE issue for me!

11 years ago

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Jerry Ballow Reno, NV

Every time I have used JetBlue I have had a good experience. The plane always very clean the flight attendants very helpful and friendly. What more could you ask for.

11 years ago

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Michael Macinnis Brooklyn, NY

I used to fly jetBlue very often, and recommend it to my friends. But then one day, I checked my guitar, which was in a strong hardshell case, and it did not arrive at my destination with me. When jetBlue finally found it, they sent an extremely rude driver to deliver it, insisting that I wait until after midnight for the delivery, even though I said this was too late, and asked them to come the next day. So I waited until after midnight, and when I received it, I opened the case in front of the delivery person, and saw that my guitar was smashed, as if someone in anger had put their fist to it. The case was not damaged, so it was clear someone at jetBlue took it out of the case and damaged it, and put it back in the case. I photographed the damage on the spot, and tried to photograph the driver, who literally sped off in the middle of the night. It was a truly scarey experience. I took my damaged guitar to a professional music shop in New York who wrote me an estimate for repair, and when I presented this documentation to jetBlue, along with before and after photographs, I received the most unfriendly runaround I have ever experienced. After numerous calls and emails and false promises, I finally gave up, and bought a new guitar. Since that experience, I have stopped flying jetBlue. It's too bad, because if you look at my history, I used to fly jetBlue quite often, on a regular basis.

11 years ago

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Pam Muzzulini Suffield, CT

I BOUGHT JetBlue airline tickets at a charity auction. The two tickets were good for one year anywhere that JetBlue flew on space available. The rules did not state the trip or reservation had to be made in advance by so many days. I used one ticket. When I tried to use the other ticket 30 days before the ticket expired. I couldn't get a flight to anywhere I wanted to fly. The agent told me as long as the reservation is made by the expiration date I was good. When I gave the ticket to my cousin (which I could under the terms) and she tried to use it the agent claimed the reservation AND trip had to be taken before the year was up and there was not enough time. Not only do the terms depend on the JB agent, but I paid for those tickets.

11 years ago

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Consuelo Bardales Casselberry, FL

I have been traveling with Jet Blue for so many years and I will keep doing it, sometimes they don't depart in time but other wise they have been very good and professional

11 years ago

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Al Cataldo Brewster, MA

I was very pleased with my flight from Hyannis (Cape Cod) to JFK and back last Weekend . Great service and only in the air about 35 minutes. Will be doing it again in August. AC

11 years ago

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Maria S. Aguiar Sarasota, FL

Not perfect but was good, going to Puerto Rico some Turbulense - (closed to P.R.) Coming back more turbulence -(some shaking) but not too bad. Okay. Both trip were at night.

11 years ago

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Randy Odenton, MD

Most legroom in coach plus affordable extra legroom seats is all I ask for and JetBlue provides. Add in the tv's and blue potato chips and I am a happy flyer.

11 years ago

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Lucylove New York, NY

Average. I don't see that great service everyone else brags about. In the beginning they were good but lately every time I fly with them there is an issue. My last flight in May on my departure the curbside checker was almost harassing me into tipping him. Then on the way home my flight was cancelled for no reason and the next flight was 4 hours later. The gate agent was more concerned on the health of her dog than assisting me and my handicap hubby. Not what I call GREAT service.

11 years ago

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Luz D Adames Rivera Derby, CT

I fly to puerto rico with my grandaughter and have good experierce we always fly with jet blue know we try better space seat yes very good and the staff a10 love jet blue

11 years ago

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Carl Harold Irving, TX

I love JetBlue. They are a lot cheaper than many other airlines and I was able to get to my destinations quick once I got on the plane. The delays are kind of aggravating but it’s expected from a budget airline.

6 years ago

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Alyssa Hansel Tallahassee, FL

Great Airline! I used this airline while traveling to Peru and the ride was smooth! The complimentary snacks and drinks were so yummy! There was also TV, bring your headphones!

6 years ago

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Nicole Jones Sandy, UT

I enjoy flying JetBlue. Their staff is professional, helpful and knowledgeable; seats are comfortable, and cabins are very clean. And you just can't beat their prices! I highly recommend JetBlue!

6 years ago

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Roxy Tallahassee, FL

I traveled with JetBlue from Fort Lauderdale to Guayaquil. It was a very pleasant flight! The plane had a very good entertainment system, it was on time, no delays, direct flight.

6 years ago

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Kimi Bayles Garland, UT

The best part about Jet Blue is their seating! My husband doesn’t have to pay for the rows with extra room for his long legs. He’s more than comfortable in the standard seating! Thanks Jet Blue!

6 years ago

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Lydia Falatea Riverton, UT

Traveled with JetBlue the first time I went to Ne York and needless to say it was amazing. I was traveling with my 1 year old and the seat I was in was a little bigger to commodore us and the staff was very kind and helpful.

6 years ago

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Rosie J Lehi, UT

Great time. Have entertainment for my kids. Great sales people. Love the time in the plane with my family on the way to Porto Rico. Great rates. Like all airlines over night flights should have sleeping quarters, but that is a problem with airlines in general.

6 years ago

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Hannah Cobb Salt Lake City, UT

I've flown with JetBlue on any school tour I've taken and they're always hospitable. The staff is upbeat and always willing to help out. Seating is generally comfortable but I wouldnt say it's the most comfortable there is. But they fly well and are so considerate of there passengers!

6 years ago

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take7 Sandy, UT

First timer and it was a great experience to fly with them. Plane was spacious and people were great. Had some trouble with a reservation and the call in was excellent. Very helpful and knowledgeable with options that would suit me better -- also giving me the best deal.

6 years ago