Name: JetBlue
Rating: 4.4

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Katie Howard Pleasant Grove, UT

I love JetBlue! The last time I flew, I took another airline first, then two JetBlue flights, and the difference in service and attitude was amazing. JetBlue had more comfortable seats and seemed to have more legroom, the in-flight entertainment was free, and the flight attendants were friendly and seemed to actually like their jobs. The airline I flew on the day before was exactly the opposite. Cramped seats, gloomy flight attendants, and extra charges for entertainment. I'd fly JetBlue every time if I could.

7 years ago

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Jaelyn Morris Bonifay, FL

When I fly, I always choose JetBlue. Their customer service is amazing, and their seats have plenty of room and are comfortable. The snacks they provide are always good, and flying JetBlue is always a great experience.

4 years ago

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Nashali Vescovacci Fort White, FL

JetBlue is one of the best airline companies I have used. Their customer service is phenomenal and all of the employees are very helpful. The airplanes are very clean and the TV's they have at each seat are very convenient.

4 years ago

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Elisabeth Kinghorn Nakhon Sawan, 60

I flew JetBlue on a long flight across the country and loved the experience! The plane was very comfortable and the provided screens had lots of options, including live tv. Will definitely be flying again!

5 years ago

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Ernest Quirindongo Tallahassee, FL

I flew from West Palm Beach to Laguardia New York CIty and it was a pleasant experience. The flight staff was very attentive and the landing was smooth compared to other airlines.

6 years ago

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ltrain8796 Orem, UT

Jet Blue is great for travel. with all the direct flight back east and great customer service they're tough to beat. Also, being 6' 3" I appreciate the extra legroom and the free satellite TV makes the long trips that much more bearable.

6 years ago

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Michelle Rios Ogden, UT

When I want to fly instead of drive to closer destinations, JetBlue has been the airline for me. They offer great curbside check-in, helpful and courteous staff to assist me with boarding and the planes are clean, with a friendly flight crew. Ticket purchase is easy on their website, making a quick getaway to Vegas a breeze.

6 years ago

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Kathleen Finneran Richmond Hill, NY

I have been flying with Jet Blue for years and am mostly pleased with the service. The gates at Fort Lauderdale are too small and Crowded. Kennedy is great. Nola is wonderful. With rate exceptions the flight crews are outstanding.

6 years ago

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Mrs. Linda Ross

Very friendly happy staff and comfortable seating, compared to other flights this one is the one I'd book for my next flight. I've used southwestern and Delta and was not happy with staff.

6 years ago

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Jake Baleyev Madison, MS

My family, & I use JetBlue very frequently to get to connecting flight to New York from New Orleans. The service is always good, the in-flight snacks are high quality, the entertainment is very serviceable. The flights take off on time, & land on time with great precision.

6 years ago

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Brittany Wilkinson Herriman, UT

I have loved the times I have been able to fly with JetBlue. If even I am booking a flight, I always check to see if JetBlue flies there. Great customer service and clean plains.

6 years ago

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Amy Boren American Fork, UT

I love the service and they are my go to when our family flies to go to disneyland. The free chips and drinks don't disappoint and I am notified when they have discounted fares.

7 years ago

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Jennifer Smith Salt Lake City, UT

I has been many years since I have flown on JetBlue and there is a reason behind that. One, I have found that I can fly more comfortably for similar prices on other airlines, two, I feel that the equipment used by JetBlue is older. I was not impressed with the old chairs and unorganized fashion in which the plane was run. I would recommend making sure you are getting your bang for your book. Do your research and if this is the best cost, then look into it.

7 years ago

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Melissa Bennett Lambson

I love flying Jet Blue! It is usually the best priced airline, they have roomy seats and a wide assortment of snacks to choose from. The Terra Blues are my favorite and such a nice touch. I will always fly Jet Blue!

7 years ago

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Jen Paxman Lehi, UT

I have only flown jet blue from SLC to California but each time I have been impressed. Their prices are very competitive and makes it a great and affordable option to driving. I have liked their customer service and feel like they have been willing to accommodate my kids. I would definitely fly JetBlue in the future.

7 years ago

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Ava Rasmussen South Jordan, UT

Jet Blue is by far my favorite airline. Their employees are friendly and they have the best airplanes equipped with awesome inflight entertainment that helps the flight go quickly.

7 years ago

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Jennifer Anderson Trabuco Canyon, CA

Excellent. I fly on JetBlue almost every month & the quality is wonderful. There is no other plane, snacks, amenities that are comparable to any other airline & then their prices are amazing!!!

7 years ago

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Lesa Burgess Pleasant Grove, UT

JetBlue has great prices out of SLC airport especially when flying in the western United States. I was impressed with their customer service when calling them and trying to upgrade my seat to an exit row. They were very accommodating for my needs to have a little extra leg room and I appreciated them for that.

8 years ago

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Laura Long Island City, NY

I am a long time customer of Jet Blue, so it is unfortunate to write this horrific experience. It began at the JFK terminal. I showed up an hour before my "red-eye" flight and got directly on the security line which was overwhelming, but I figured I have an hour! Forty (40) minutes later I was barely half way through the line! Thankfully someone from TSA walked through the line asking for people for the LAX flight. When he took us (10 other passengers) to the front of the security line, there were only two lanes going and according to the departure screen the gate was closing (20 minutes early)! Panicked we ran to the gate and the Jet Blue attendants were frustrated telling us to hurry up! To which I responded, there are a lot of people in the security line for this flight! Sure enough, we waited the 20 minutes so everyone could board. Finally, we pull away from the gate and are waiting on the tarmac for 30 minutes. Finally the captain comes on to tell us the comm system isn't working and we have to go back to the gate. Another 30 minutes go by, we are now an hour after departure time, and informed they have to find a piece so we can deplane while we wait. During this time, I started writing to their customer service team on twitter, which exacerbated the issue. Being apologetic and being sincere is a whole other thing. They stuck to the script, only to say that my experience did not warrant compensation. My greatest disappointment is that I have been a Jet Blue customer for about 10 years and all I was really looking for was an apology - a phone call, someone who reached out and said your business is important and valued and we apologize for the experience you had. Instead they wrote, "We checked into it and since it was not quite a 3 hour delay the flight didn't qualify for compensation: http://bit.ly/JBBOR . We do understand this was a frustrating this experience and we'd like to look into it further. Will you please DM your confirmation code here:" Again, it is unfortunate that I had to experience the flight and then to be undervalued when I expressed my concern makes the situation that much worse. As a customer, I understand things happen but what Jet Blue missed is that a sincere experience and apology can go a long way to keeping customers for life.

8 years ago

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Maria sori

On my flight from Newark to San Juan Puerto Rico, the cabin crew were kind and helpful. The crew member who said the safety instructions was super clear and slow so everybody could follow. The complementary refreshments distribution was okay and when I ask for another water they deliver. Thanks jet blue

8 years ago

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Becky Stiggins Provo, UT

Jetblue is a great airline! The seats have plenty of leg room, and they are generous with their snacks, which are good and they offer a wide selection. I highly recommend this airline.

8 years ago

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Darren Cardwell Riverton, UT

Loved the whole experience from the comfortable seats with plenty of leg room to the in seat video screens and the in flight service. The website is easy to use. The pricing is usually very competitive.

8 years ago

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Connor Herriman, UT

I love flying wth jetblue. They have touch screen tv's for every seat. They randomly gave out two free round trip flights which I thought was cool. I would definitely fly jetblue in the future.

8 years ago

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Pete Centerville, UT

I recently flew to New York from Utah using one of JetBlue's flash sales. The price was awesome and the flight went really well. No delays or anything. I was very impressed with their service. I just wish they flew to more locations.

8 years ago

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Lindsey Andersen Provo, UT

Oh JetBlue. Your snacks and sales will always draw me in. I never feel judged if I take several snacks from the basket, and I always have a pleasant trip, sometimes for dirt cheap!

8 years ago

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Vanessa Belton

The flight crew was amazing from preboarding to deplaning. The flight itself was extremely enjoyable with all the room, free snacks and entertainment (directv, syrius radio). JetBlue is without a doubt my favorite airline.

9 years ago

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david jones

I love JetBlue. I have had some of the most comfortable flights and best service on the JetBlue airlines. I do wish they had more flights to more cities but they do a great job ad making the flight as comfortable as possible.

9 years ago

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Breanna Jones Salt Lake City, UT

Jetblue is my favorite airline to fly. I appreciate the accommodations they provide that no other airline does (tv, better snacks, etc.). I think their prices are always fair and it seems they have the friendliest staff of any other airline. When I can, Jetblue is always my first option to fly.

9 years ago

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Luis Izurieta Fountain Valley, CA

First time a use this fine My trip was very nice. Flew from New York to Peru. Everything was much better than I anticipated after using another airline for many years. I will definitely fly JetBlue again. Smooth check in, friendly attendants great experience. Thank you JetBlue.

10 years ago

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Maria L.Mari League City, TX

I travelled from Orlando, Fl., to San Juan, P. R., the services was good, they give free chips and tee or coffee. The only icident was when we come back to Puerto Rico to Orlando, has a delay of three hours, because had a bad weather that the reason of the long delay. We returned to Florida at 3:00 a.m.

10 years ago

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Donna DiPaula Fort Pierce, FL

I love everything that this airline has to offer, it is easy to book flights and convenient to pick your seats when you have flights, the only thing that I have a problem with is the price you have to pay for a child traveling alone, in my opinion I believe it is too much money, other than that I have always used Jet Blue when ever I travel.

10 years ago

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priscilla

my husband and I love jet-blue love their service very professional, flights always on time and they are very accommodating to the needy handicap...we only fly Jet-Blue the best!

10 years ago

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Robert Goddard Lake Worth, FL

The wife and i always fly jet blue when we travel. they are the best . Have always been on time , we have never had a bad fight. his is the best airline and we will continue to fly JetBlue. Bob and Paula Goddard Nov. 5. 2016

10 years ago

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Nadine Brewster, MA

I try and fly JetBlue every trip. The crew are also nice the airplanes clean and in flight TV easies my anxiety while flying. There flights have always been on time. We recently came flew to the Dominic Republic and everything was perfect. They helped with the forms that needed to be filled out and answered all our questions.

10 years ago

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Tom Miller Boynton Beach, FL

all in all fl. to los vegas was very good small issue made the fl. I/2 late, free movies was token to pass. very nice crew, on time leaving vegas. very nice no problems enoyed tv snacks and water. I am 6`4 pretty good room between seats. only one issue change of gate number for return fl- I guess subject to chage works here

10 years ago

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Sharon Cesario Brooklyn, NY

Would recommend Jet Blue based on their care for the community that flies on them. Have only had one issue and that was a long time ago. The customer service from Jet Blue is wonderful. Applaud Jet Blue for flying in those police officers to NYC for the funeral of Detective Holder.

10 years ago

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ROBERTA Yonkers, NY

We love Jet Blue and Travel on it as often as we can especially out of westchester airport It is the best airline for price and confort and the staff is exeptional give 100% to Jet Blue

10 years ago

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Francisco Bienes

Fly with Jetblue on a montly basis and never have had mayor problems, lost bag a couple of times, and they took it to my hotel which was 2 hours away.. Always on time which is to the most important when flying .

11 years ago Edited September 14, 2021

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kat Scituate, MA

We love Jetblue and flight it exclusively. We may have to rethink this because when we fly we take two suitcases and golf bags. That $300 at the new pricing. Sorry to here that. We have always paid extra for clubs but now $50 for suitcase and $100 for clubs. Yikes. The website does not say first bag free like it did here.

11 years ago

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LP Georgetown, TX

Always the best. Only complaint (now rating a 9 instead of 10) is that now you're charging for bags - that was one of the reasons we flew you exclusively. But love the roomy seats, good snacks, tv, and customer care - above all the rest

11 years ago

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grace torres Tampa, FL

have never had a bad flight with jetblue, we always fly them to puerto rico and if we are going to another place i always look at jet blue first to see if they fly to where i am going

11 years ago

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Linda Stevens Englewood, FL

I had a great trip from Sarasota to Boston and back..The flight was ahead of time..the crew was helpful and very friendly..seats were roomy..and I love that they recycle ...totally awesome airline!!!!!!

11 years ago

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Michael Sarsfield Blackstone, MA

I fly a majority of my flights with Jetblue and usually are satisfied. but the last trip Sept 25 Bos/ Savannah, when I picked up my luggage(one golf hardcase and one suitcase), both pieces had had their handles snapped broken. The representative of JB said "We don't cover things like this, but I will give you a credit of $30.00 for each piece. Low and behold when upon my return flight I tried to use this"credit for bag fees-"No that's a credit for travel" so I ended up paying baggage fee again. I hope I can find this credit to use in the future. seems a little poor customer service to me.

11 years ago

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ANNA VALENTIN Brooklyn, NY

I CANNOT SAY ANYTHING ELSE BUT YOU ARE NUMBER 1 every time i travel with jet blue I'm very satisfied the service is great and the flight attendants are the best…love you jet blue….

11 years ago

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Larry M North Haven, CT

I have been flying Jet Blue pretty much exclusively for 3 years now and must say most of the time I have had great experiences, a couple of delayed flights but not too bad except for one time recently when they did not have a crew to fly the plane, the had a Limo drive the Pilots from Orlando to Fort Lauderdale which obviously took awhile, But I have to say they stuck to their policy and reimbursed us $75 each for the delay. That is more than I can say about other discount airlines! And yes of course I wish they didn't charge for the first checked bag! Overall Jet Blues is nice to fly!

11 years ago

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Thomas H Lanphear Jr Hudson, NY

Started flying JetBlue to our home in Florida. Always great service with friendly staff. If I had any complaint it would be that I need to be able to fly non-stop from Albany NY to Ft Myers LOL. I get updates to flight changes and info. Excellent carrier. Not crazy about the change of charging for bags but like the service

11 years ago

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Nancy Hernandez Port Saint Lucie, FL

Love my JetBlue, which they would reinstate their departure flights to Puerto Rico from West Palm Beach :-(. Where I live and many others the drive to either airport i.e. MCO, MCO, etc is an an hour and 30 minutes+.

11 years ago

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Kay Conte Hingham, MA

Help on Jet Blue is excellent. One problem coming back to Bstn from Tampa. Had to get my own wheelchair and then was told I had to stand in line with my luggage. I sat down in the chair and waited, someone else came, took my luggage and showed me an employee in line who would check it in and help me. Smooth sailing from then on.

11 years ago

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James Hahn San Mateo, CA

Best legroom in the air. They would get a 10, except they have started charging for bags, forgetting that they work for their customers, not their shareholders. They may still be the best value in the air, but now are a little less so.

11 years ago

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juanita ayala New York, NY

One of the problems is that the disable people don't have the treatment that they deserve. We go there and when there are delays we have to be there suffering. Poor people cant pay 500.00 for a seat . Then we have to be sent to the back, even if you cant walk. When we get to the plane some of the "workers " are very rude. You ask for something and they ignore you. It is a shame that the disable people be treated like that.

11 years ago