Name: LuckyVitamin
Rating: 4.6

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Linda ashley Orlando, FL

I have always been happy with the service and products from Luckyvitamin. They arrive in a timely fashion and have friendly customer service. Thanks you Linda Ashley

6 years ago

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Bestinshow4 Chicago, IL

Excellent products, prices and superb customer service. I never worry when I order from LV because they keep me updated every step of the way! Swanson take notes!

6 years ago

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Abner Hernandez ,

Even though these are trying times for the Vitamin Suppliers, your company followed through with my order. My family and I appreciate it, we will buy again from you.

6 years ago

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Jennie Hissom Orlando, FL

good communication about order status, and everything arrives on schedule. also they stock stuff that is hard to find (Jovial whole wheat Einkorn pasta for one).

6 years ago

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Vic Mount Vernon, OH

At one point I believed this to be a reputable company and was completely satisfied with the customer service. I now, however, believe that customer service is severely lacking and here is why. I recently placed an online order and ended up with a Lucky Vitamin trial membership. The membership, it said, was to be for a one month trial period at which any time during this trial period, I could cancel without being charged an auto renewal fee. I did cancel this trial membership within that one month period (their time constraints)but was still charged an auto renewal fee of $49.95. I followed through by contacting via email as they won’t answer phone lines and asked that this charge be removed. I was advised this could not be done and that I should just enjoy the membership. This is completely false advertising. Beware of agreeing to their( trial )membership offer as you will be charged regardless of your own wishes to cancel said membership within the proper timeframe. Times such as they are and having recently been laid off from work,these actions are simply unacceptable.

6 years ago

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Erin ,

Even though my item was on backorder when I ordered, I got update emails through the process and it arrived and the expected amount of time and I had no issues at all.

6 years ago

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Jo Ellen Chicago, IL

I love the selection of Xlear & Spry products...BUT I wish the cinnamon toothpaste tasted like the old version of it,,,,,,the new one does not taste as good!

6 years ago

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Melanie Anastos Astoria, NY

Lucky Vitamin is Great !!!! They package their products so well that there is never any leakage or breakage and fast delivery. Thank you so much so such wonderful service.

6 years ago

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Jamie Dunn Ione, WA

Very impressed with the items available (being vegan and on a lot of diet restrictions I found tons of pantry staples). Prices are amazingly great as well!

6 years ago

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Gregory Clifton Rock Island, IL

Lucky Vitamins is a great place to shop. Competitive shopping and prices make Lucky Vitamins an awesome deal. Lots of varieties and deals. Go Lucky Vitamins.

6 years ago

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Treacy Gilligan Dublin, L

I have just made an order, I'm in Ireland. All going well I will recommend you to lots of my friends here in Ireland an my friend's in England. Its a pity your promotions do not apply to Ireland or the UK. Kindest Regards Treacy Gilligan

6 years ago

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Bill Minor

Out of stock items have been a problem. Plus the estimates of time to restock are unreliable. Also, too many pop-ups on your website. Very annoying. Otherwise everything's good.

6 years ago

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Ihab

I have ordered a number of California Ranch Olive Oil bottles of LuckyVitamin.com On their website they mention that it's COOC (California Olive Oil Council) certified, but the bottle I received did not have the badge that was advertised on the website. When I asked to return it, they said I have to ship it to the US. I'm living in Canada. Shipping it to the US will cost more than what I will be getting back as a refund! and it's not my fault that the product I received was not the correct product. Very poor customer service and lack of respect for the clients. I made multiple orders before through them but this is my last.

6 years ago

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Marybeth Coffman Pueblo, CO

I felt that all of the prices were about 20% higher than usual today across the board on all products which was essentially canceled out by the 20% coupon, however this did not present a real value proposition for me as a customer but just made me feel as though I went through an extra step just to get the same prices as usual in the end.

6 years ago

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Florida Mom Panama City, FL

Webpage is easily searchable. Sales seem to be pretty diverse. I was recommended this site from a friend who uses your company religiously for her supplements.

6 years ago

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Laura Enosburg Falls, VT

I love the site and the quality of the product. Very convenient. I am able to order a multitude of items from one site as opposed to one thing here and one thing there.

6 years ago

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Stephen West Palm Beach, FL

All the products I’ve ordered are high quality and LuckyVitamin has the best prices. Even with a 20 percent coupon offered by others can’t beat LuckyVitamin.

6 years ago

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Lucky Vitamin Customer Bakersfield, CA

I have been ordering from Lucky Vitamin for years. The people are marvelous, accurate, reliable, and just plain fun. Thank you for tolerating our environment.

6 years ago

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Marsha Davis, CA

I was quite dissappointed with waiting 3 months for my order. Totally unacceptable and will never order anything if it's on backorder with Lucky Vitamin. Also, customer service seemed to be sparse as well. Totally different from past experiences I've had with the company. I won't be relying on Lucky Vitamin anymore after most recent order with Lucky Vitamin.

6 years ago

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Dr George Greensboro, NC

Variety of products and quick shipping. I love the variety and organization of the site. I have ordered often from this site and I have always been pleased.

7 years ago

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Keyyyy5 Indiana, PA

I forgot to enter my coupon code at checkout and I contacted within 20 min of placing my order to see if they could price adjust for me. I got a response saying that it would be adjusted in 24-48 hrs. It has been over a week and I haven’t heard anything. However, everything else about my experience was ok. I would buy from the website again.

7 years ago

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Alessandra

Great product range (particularly given I’m from Australia and we can’t source many quality USA products here), easy to navigate website and great delivery service.

7 years ago

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Petey Woodinville, WA

Lucky vitamin is so easy to navigate and to find exactly what I need and I love the additional savings with autoship and other promotional offers that save me money.

7 years ago

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Adam Varysburg, NY

Website acts up while trying to look at things or when trying to checkout. Also runs slow at times Great selection of items. Did notice some items i ordered in the past are now longer available which was disappointing

7 years ago

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Linda

Excellent variety of products , more than I expected. I found the products I was in search of and more. I look forward to buying more from Lucky Vitamin !

7 years ago

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Colette Santa Fe, NM

Prices are great! Customer service is awesome! Shipping is kinda slow. But it's the packaging that gets me. Everything thrown into a box with a piece of bubble wrap on top. Items come smashed or broken. Lucky Vitamin WILL gladly replace the items. But, it is a hassle. But I have to tell you the truth, I just keep coming back to Lucky Vitamin!

7 years ago

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Pamela Sacramento, CA

I like free shipping , discounts and no tax. I get all of this with LuckyVitamin. I'm trying their essential oils this time, I have used Now oils in the past but Lucky offered a better price.

7 years ago

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George Phoenix, AZ

This company is terrible. I joined as a member in May at the cost of $49.95. EVERY order I have placed since has had a back order and/or they don't have the item available at all. The "10%" discount- not true. Prices are similar or higher than Sprouts or other sites. I called after 3 months of incomplete orders to request a refund and spent 49 minutes on talking to different people in customer service telling me repeatedly that they can not offer a refund for my membership --- I have not even saved $50. I read reviews before signing up for the membership and they were good. I can only imagine they are by employees or these people have been "luckier" than I have been. I would NEVER recommend this company - terrible. As I write this I am on hold again..so far 12 minutes this time. HELPFUL Be the first one to find this review helpful

7 years ago

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Sami B LMT Savannah, GA

Huge selection, great prices and pretty fast service are the positives. Negatively, every order I’ve placed has had some sort of issue where I had to call customer service which takes 30 mins to an hour on the phone. Also, the Website is very busy and, if you get on the email list, they send a Lot of emails - like one a day. I’m going to try a smaller company that makes more effort to keep their customers satisfied.

7 years ago

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Sue Ann Conn Ironton, OH

My order arrived by the date I was given and the prices were cheaper than other sites that I checked out. I will definitely be ordering from here again.

7 years ago

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Mike C Post Falls, ID

quality of merchandise is great. Shipping is a bit slow sometimes. Website never works for tracking packages. Points seem to be hard to use. Website I believe needs some work.

7 years ago

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Ron Rochester, MI

Usually everything is great until lately, but couldn't get two items that I really wanted during a good sale. I waited and waited but then my order was cancelled which was a disappointment. I called the customer support number and of all things reached someone in India. Just seems more cost cutting by killing off American jobs by the Lucky Vitamin management. This and the order cancellation has me thinking I may go elsewhere for my future orders.

7 years ago

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kelli Aurora, CO

I ordered from lucky vitamin and had an issue with confirming my payment. Not only did I have to email my bank and call a couple people, but I was not able to get a "code" from who ever I needed to secure my payment for my order. This left me in deep frustration and I had no interest in purchasing anything else with luckyvitmain. I then got an email from the luckyvitamin saying my order went through and they took care of it. I appreciate them taking care of the payment issue, but it should not have taken that long to figure out payment issues to begin with.

7 years ago

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George Austin Yucaipa, CA

Orders are always correct and delivery timely and quick. Prices are competitive and usually better than Amazon. Will be my 1st choice when purchasing supplements.

7 years ago

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Natalia Gibbstown, NJ

After my second order with them I was going to write a review of the products bought. Two questions emerged: how did the stars appear taking into account there was no such option avalable while writing a review. And second was even more tecnical. What amazed me, they didn't answer anything. Then I sent them one more request and then -one more. Apart from automated confirmations of my messages received -total silence during two weeks. Now I'm really curios: Do they have something to hide?..

7 years ago

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Lisa j Russ Colorado Springs, CO

the shipping is really getting outrageous. My order of tea bags cost $11.65 and the shipping was $6!! I think I am going to have to find somewhere else to purchase . Pity, I like the easy of shopping with Lucky Vitamin.

7 years ago

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Anthony C. Baxter Springs, KS

This is AWESOME! I wouldn't have purchased if I didn't see the 15% off for new customers deal, great website! I'll be happy to purchase again in the future.

7 years ago

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Very unhappy customer Algodones, NM

I shop a great deal online. The ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WAS WITH LUCKY VITAMIN. I placed what I thought was a one-time order for 8 bars of soap costing $42.00. Though my card was immediately charged, the full order was not sent out for several weeks. A few weeks later, another full shipment of soaps arrived. I called and texted repeatedly to let them know I did not reorder the soaps, but got no response. I finally gave up thinking I would give the soaps as gifts and never order from Lucky Vitamin again. However, yet another month later my card was again charged for a third shipment of soaps. Again, I immediately began calling & texting to tell them I did not place this order. About a week later I got a text telling me it was too late to cancel the order as they had already shipped, but to return the soaps when they arrived for a full refund of the soaps and all postage here and back. The soaps didn’t arrive until about 3 weeks later, making me think they could not have shipped out before they finally responded to my email. The new box of soaps did not contain a return shipping label or instructions, and after repeated unanswered emails and calls to them, I finally returned the box of soaps to the address on the box with a letter explaining the lack of a return label, stating I’d paid $22 return shipping they had promised to reimburse me along with the $42 for the soaps I DID NOT ORDER. Again, after several weeks of no refund, I began calling & texting and finally got a call back from customer service who were abl to verify the return of the soaps as well as the amount I paid for postage using the USPS tracking number I gave them. I was promised a full $64 refund within 3 days. Within a week I was refunded for the soaps but not for my postage. After several more attempts to contact them, they emailed me a $22 gift certificate to Lucky Vitamin. Again, having determined I would never again give them my business, I began calling & texting, finally speaking to another customer service rep & supervisor, and after 45 minutes was promised an immediate refund of my $22 in return postage. The refund never arrived, but shockingly, I received an email rescinding the $22 gift certificate saying I had already been reimbursed in full. I have again repeatedly called and emailed, but AFTER ANOTHER 2 WEEKS AND MORE THAN 20 HOURS OF MY TIME, I DOUBT I WILL EVER GET SATISFACTION. I HAVE NO IDEA NOW HOW TO GET MY REFUND, NOR WHAT TO DO IF YET ANOTHER BOX OF UNWANTED SOAPS ARRIVES. DO YOURSELF A FAVOR, LEARN FROM THE MOST HORRIFIC ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD & NEVER, EVER DO BUSINESS WITH LUCKY VITAMIN.

7 years ago

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Modern Brooklyn, NY

Clean and easy website. I like that you can get to ingredients list without having to enlarge a photo of the bottles/item. Prices are competitive and coupons are awesome.

7 years ago

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Esther Martin Hermann, MO

Too many security settings that need to be unblocked and still, I cannot access page 2 of my Wish list. When I try to convert the format to show three items across, I get automatically returned to the home page. Ordering online on this website has become very frustrating. When I delete an item on my wish list, the box pops up saying "This item has been added to your wish list." I want to delete it, not add it back. Arggggg!

7 years ago

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RNMEDJULES Dothan, AL

I love shopping with LuckyVitamin. I recently started an elimination diet and being able to shop just vegan or gluten free had saved me hours on product searches.

7 years ago

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Jean Roseman Nashville, TN

I have ordered vitamins from Lucky for at least 10 years. I got a recent shipment with a shattered glass bottle that had not been bubble wrapped. They said in a chat they would replace it. Although I had changed my address and new orders had been coming to my address of nine months, they said they sent it to my previous address. I never got it. Their mistake, they admitted. They said they would send another bottle to the correct address. Not only did they not send it, they no longer answer my chats or emails. I waited 45 minutes for a phone call to be answered and finally gave up. DON'T DO BUSINESS WITH THIS COMPANY. IT HAS CHANGED WITH NEW OWNERSHIP BY A CONGLOMERATE THAT OWNS PABST BEER.

7 years ago

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ronald white Niles, MI

First order ever. Site easy to use. Good deal on shipping and shipped fast. Great selection and really good pricing. We are happy we found Lucky Vitamin.

7 years ago

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MARYANN P WINTER Marietta, GA

Excellent customer service! I received prompt, courteous service when I encountered a problem. I will definitely buy from Lucky Vitamins in the future.

7 years ago

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peter gelaszus Wyoming, PA

The product was delivered on time and well packaged. Advertising was good on this item concerning discounts. Always had great service with LuckyVitamin.

7 years ago

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terri Brodheadsville, PA

love how it is easy to make an order. however i refered a friend and never got my $10 off my next order. my friend got her $5 off. where is my bonus for referring someone. not to happy about that

7 years ago

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ED Staten Island, NY

The products and prices were good, but my rating is based on overall customer service. Three of my items arrived broken, and I sent off an email asking for a refund the next morning. An automated reply said I would hear back in 72 hours. Eight days later... I decided to call them. After 20 minutes on hold... I decided to use Live Chat while I continued on hold to see which might work fastest. Live Chat was the way to go - whole refund resolved in minutes. But really - too many hoops. Am hesitant to order from here again, quite frankly.

7 years ago

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Mr. Curator Waynesboro, VA

Great selection of products, some of which are hard to find anywhere else. The products are priced lower than in stores in many cases. Shipping is affordable and fast.

7 years ago

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BettyAnn Hegland Fergus Falls, MN

I was dismayed to see that grocery item prices appear to have risen sky-high. I would prefer to see lower overall pricing and have less % off coupon codes & the lucky points (which don't have a terribly long life span).

7 years ago

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Theodora Minneapolis, MN

I am a longtime customer and cannot recall any errors in my orders. I have been doing business with LuckyVitamin for about 20 years and have always had great service!

7 years ago