SunPower Reviews

We have had our Sunpower system installed since June 2020. We knew that 8nstallingnit that late in the season that it would not produce enough excess power to get us through the winter seeing as we have electric baseboard heat. The company that installed the system, AEC Solar(who have now changed their name) knew that when they did the estimate. We also use a woodstove during the winter so we thought the system would at least produce enough to keep up while using the woodstove for primary heat. That was not the case and every month since the system was installed but one month we have had to pay 2 bills, the sunpower lease of $160 and a National Grid bill of $45 to $150. Our national Grid bills was never over $160 to begin with. The company that installed it and service it seems to just make up excuses and I can't seem to get any answers. Not even sure what to do now, I've asked them to remove the system. I'll be back to update if I can get any answers.

Misleading Warranty advertisements: Advertised as full 25 year warranty (labor included). What the agreement contract states: 4. LIMITED WARRANTY We provide to you the following warranties with respect to the System (these warranties are collectively referred to as the “Limited Warranty” in this Agreement). Please note that the Limited Warranty is subject to exclusions and disclaimers specified in Section 4.d below and to other limitations on liability specified in Section 8 of this Agreement. Please also note that the Limited Warranty is subject to payment in full of any amounts due to Contractor in accordance with this Agreement; therefore, we will have no obligation under the Limited Warranty if payment in full has not been made to us in accordance with this Agreement. (a) INSTALLATION, WORKMANSHIP, DEFECTS, AND ROOF WARRANTIES (i) Installation, Workmanship and Defects Warranty. We warrant that during the System Warranty Period (as defined below) (A) the System will be installed in the manner described in Section 2.f above and (B), under normal use and service conditions, the System will be free from defects in workmanship or defects in, or a breakdown of, materials or components. This warranty (the “System Warranty Period”) will run ten (10) years from the Energy Start Date. (ii) Roof Warranty. During the Roof Warranty Period (as defined below), we warrant that, if in the course of the installation work we are required to penetrate your roof and thereby cause damage to the areas of the roof that are within a three (3) inch radius of roof penetration, we will repair such damage. (This roof warranty (the “Roof Warranty Period”) will run ten (10) years from the Energy Start Date.) 10 years warranty for system and for any damage to the roof. (c) ASSIGNMENT OF MANUFACTURERS’ WARRANTIES To the fullest extent we are permitted to do so, we hereby assign, as of the date of your acceptance of the System, to you, as the legal owner of the System, the limited warranties from the manufacturers of the photovoltaic modules and inverters comprising the System (in particular, the SunPower Corporation residential photovoltaic modules are subject to SunPower Corporation’s standard 25-year power output and workmanship warranty set forth on the SunPower Limited Product and Power Warranty for Residential PV Modules; and inverters that are not factory-integrated in the System’s photovoltaic modules are subject to the manufacturer’s 10-year performance warranty). To the extent that we perform warranty repair work or provide warranty replacement(s) to you, we reserve the right to make a corresponding claim (if available) under any such manufacturers’ warranties. Sunproof warranty for 25 years is only for the product panels plus inverters (if they are incorporated in panel at the factory). No mention of the racking system. If panel falls to the ground and breaks after 10 years due to a defect on isntallation, you are responsible to pay for it. Misleading advertisements

SunPower works well while it works. 7 years in and I have been dealing with one issue after another. In the last 7 months, my system has worked fewer than a week (last year it was also down for a number of months). Major issues: 1. YOU have to be checking if the system is on--I have learned this the first time after my bills went way up only to find out my system was down for months and nobody notified me and there seems to be no way to know UNLESS you check daily if your system is online--this does not seem like a good setup, but if I knew this was the case, I would have done it as I do now. 2. My current issue started 7 months ago and it was very difficult to get someone to check the system in the first place. 6 visits later (all a month apart, as this is how long it takes to get someone to come), still no resolution. What seems to be happening is that the repair needed is not being approved by Sunpower (fixing is done by a subcontractor) but it is very difficult to get clear answers and the manager who initially helped is not returning my phone calls, only sends a brief email without addressing my concerns. I would never use Sunpower again.

I thought I had done the correct thing by installing solar to reduce my energy costs by locking them in. Since then the costs from my power company have been 5 cents cheaper. that has been 6 years ago. They installed the panels on a brand new roof. I have just developed a leak, guess what is out of warranty. Yep the roof. So now I have to find a roofer that has experience to remove panels, fix the leak and reinstall the panels and hope everything works ok. All of this at my cost. Tried the buyout route they want 32K. Which is just about the complete cost of lease payments for the rest of the contract. Please beware and don't make the same mistakes we did. Do your research these companies have massive legal teams and make these contracts iron clad. I am so sorry we did this.

Come in looking for a new company other than Sunpower. Live in California and the service is poor, system always breaks down and sunpower did not track that so end up we double paid the bill and waited our compensation for two years and still didn’t get back. The three stars is given to technicians.

We waited for our sales rep on the zoom call for 15 minutes and she never came onto the call. We then emailed her 9/21/21 at 7:14pm and now almost 24 hours later, we have no apology or reply from you for missing our scheduled call and even getting us solar panel prices. At this point your first impression is done and at this point we've decided no matter what, we will not be moving forward with any other calls or presentations from Sunpower. Consider this email our final one. Please do not contact us again. Your professionalism is lacking. The fact that we didn't even get an apology nor a call or email back, is disgusting. If I could give Sunpower less than 1 star I would

My inverter broke down 3 weeks ago. I called SunPower customer service 1 1/2 weeks ago and they said someone will call me to schedule a site visit within 5 business days. 1 1/2 weeks went by and no one called. So I called customer service again and after being on hold for 20 minutes the line got disconnected. So I called again and this time they finally got me an appointment for a site visit... over a month from now! So my system (still under warranty) would've been out for at least 2 months and not generating power when a SunPower technician finally comes and checks out what the problem is. So disappointed at SunPower as a company.... So SunPower reacted to my negative review right a way - posting an apology and asking for my contact information... Unfortunately it's just for show. I responded with my contact information immediately, and it's been 5 days now and absolutely no follow up from SunPower!

I got grandfathered into a lease agreement that is underperforming and misrepresented the costs savings per month. The customer rep on the phone essentially told us we should read our leases more carefully despite us pointing out the misrepresentation. When we asked what our options were, we were told the only action is to pay out the amount remaining on the lease (which is $60K!!). No solutions. No help. For context, our lease amount per month is $330 and we are effectively being given a $150/month discount on our bill based on the system installed. So....we're paying $180 / month for the privilege of working with them. That is the base of our frustration. The added spice is that when we first moved into our home, we had no visibility on what the units were producing. We put in a ticket that took 2 months to service which is a joke. This company thrives on a lack of transparency and I would recommend staying away and going elsewhere.

Extremely poor communication throughout the whole process. Mistake after mistake. Started by having to come back twice for initial inspection because the guy never went up in the attic so they sent him back to do that. The manager but on vacation right around this time and did not return my call for a week. Didn’t think about assigning anybody to answer phone calls while he is gone. They have changed supervisors three times doing my project so far. I have not been able to have a meaningful conversation with either one of them. Horrible workmanship on installation. Left a huge mess every time they needed to do any work, took me hours to clean up myself. After finding large pieces of metal and pipes thrown under bushes, I’m still picking up micro trash from my garden weeks later that they carelessly threw all over the place. They destroyed a whole bunch of my plants. They had to dig them up but they never replanted them, some died some I had to salvage and it cost me hours doing that. They cut a significant part off of a precious fruit tree without even asking me first about it. I found the branches weeks later, they just left them there hanging halfway off the roof. I needed trenching, The trench was filled haphazardly it was ugly and dysfunctional, I had to fight for them to redo it. I had to argue extensively and at length to get it redone. I am unable to communicate with the supervisors they only have one person who is in touch with me who is more of a coordinator and has limited reach, which is a huge problem when there are mistakes after mistakes with the project. They punched a big hole on my ceiling, they should have never tried to install there, installers told me that this happens frequently and the design was bad. They put the panels that they were going to put on that roof Somewhere else, which did not affect the capacity. They should have done that on the first place instead of causing irreparable damage to my rustic home. No I’m dealing with having to repaint my entire living room/entryway, but the hole will always be noticeable. Because of the poor design and having to move the panels after punching a hole in my ceiling, now they have to re-permit the design so there is additional delay I am not being updated on. I have been sending emails to both the coordinator and the supervisor and they are going unanswered for days. I would not recommend sunpower, as a matter fact I urge you to stay away from this company. I have been promised gift cards and compensation for the frustrations and delays and mistakes, I’ve received one out of the four different times promised. I understand that with a complex project mistakes happen, but the frequency and amount of mishaps in this case is inexcusable. The attitude about my concerns is dismissive, it seems like they’re extremely annoyed with me even though they are the ones making mistakes upon mistakes.

I would be aware of dealing with this company... I had my solar panel system installed in 2015 . the company that installed it was a company that used SunPower products. The installing company has gone broke so apparently my warranty is not good, I am having problems with my system now and have no one to repair it as per warranty. I have called SunPower and spent valuable time with several people that give me the runaround and have connected me with someone else. The last person I talk to was in the Philippines, he said he would have a company Named Farr west Electric contact me to fix my problem. He said he would send me an email with information so I could follow-up with him and so I could contact this company . I never received the email and have not heard from the company. I paid over $40,000 cash for this system. so far I figure it has saved me around $6000-$8000 in energy cost. Right now is peek season for recapturing my investment (Summer) . but my system won't work and I have no recourse that I can see except to hire another company to fix the problem... I don't know whether to cut my losses . I try calling other companies and all they want to do I sell more solar customers... not really interested in servicing existing... I hate to say it but I think I have been scammed . I knew I would never be able to live long enough to recapture my investment. I did it to help save the planet. and try to help future generations. But again I think I may be Being Scammed again...Buyer b ware

SunPower is a manipulative and unethical solar company. We leased our panels as was required by the HOA. We signed a contract when we began. We are now selling our home and suddenly there is a previously undisclosed filing fee to transfer the lease. I've spoken with the escrow company and SunPower at length. SunPower keeps passing the buck and blaming the escrow company. The escrow company has provided me a document on SunPower letterhead where SunPower is requesting the fee from the escrow company. I was on the phone for 45 minutes and they kept asking, "does your escrow company require the filing fee?" Oh, you mean the fee that you told them they had to pay in your own document? It's illegal (not to mention unethical) to charge an undisclosed fee. SunPower's own contract (and they have acknowledged this multiple times on a recorded call) says absolutely nothing about a fee when selling your home. It has a section entitled "Selling Your Home" with no mention of a fee. It mentions lease transfers with no mention of a fee. It's also has a section regarding refinancing that they tried to point me to as defense for their fee. Not buying it. Too many people have been ignorant, passive, or apathetic about this company and their illegal and unethical practices. Don't let them swindle you.

I like the idea of Sunpower product and the folks who installed it. They were awesome. The project supervisors as liaison between installers and customer are the absolute worst. Very little to no communication. It took 4 months from installation to start up. Calling and emailing from me, yielded the bare minimum of information if any as to why. Now a month and a half after start up, it has failed and, yep, you guessed it- no communication from the latest supervisor. They've said they're super busy. Ok. Create a document that answers most questions as to delays, problems, etc. Have someone available to filed calls and emails. I'm so frustrated with this whole situation. I used this site as a guide to hire Sun Power

I am contacting the better business bureau. I was promised a net bill of 243 but pay 395/month. They did not reduce my rate, as promised, by increasing my tax credit-to which they will receive, by adding the roof installation to the project. Now, they want me to repay them 12000 for the roof, despite they not paying a dime and I paying the roofer directly. They promised me the upgraded panels and said my rate would increase with the more efficient and expensive panels but sat on the revised plan when needing to submit it to my utility company. This, I am still paying the increased rate with older and less efficient panels. I was also promised that New Jersey reimburses you for a percentage of energy to help subsidize the panel costs but I’ve not seen a dime. I don’t know who to call as not one person, other than the person looking for us to reimburse the roofer money we paid to the roofer to sunlife as well has contacted me. I don’t know how to claim the tax credit. Terrible customer service. I will say the installation was quick and professional but all communications with the company nonexistent. I’d go with another company as my Experience has been deplorable. The pies de resistance was when my contract switched. In nj, when 5.1% of homes use Solar, a highly attractive reimbursement plan goes away, sunpower sat on my install for months to trim a tree and when I was contacted by sunlife about the contract change,, my sales Rep said it Was due to length of time since former contract written. Actually, it was due to Reimbursement changing from 341/1000kw hour to 91 for every 1000 kw. The rep did not tell us until they trimmed a tree and the panel Ordered. About 15000 dollars is worth telling the truth.

I purchased a solar power system from Sunpower in January 2016. Documentation says the system has a 25 year warranty and it is designed for 103% of my electric usage. In early 2020, I noticed my "true-up" bill to my electric provided had gone up in the year 2019. I called the installer of the system and in February 2020, a technician came out and found the microinverters were not working properly. The system was sorely underperforming. After many, many calls to customer service at Sunpower, I finally had the microinverters replaced on March 31, 2021. In the meantime, I had electric bills totalling over $2300 during the time the system was not working properly. I requested reimbursement for the amount paid to my electric provider. I finally got a response from Sunpower after my review of Sunpower published by BestCompany. Sunpower initially committed to an amount well under what I paid to the electric provider unless I provide additional information. I provided that additional information on May 26, 2021. Despite Sunpower's written promise to reply by June 4, 2021, Sunpower still has not responded despite my numerous emails nor have they responded to my phone calls. In fact, my number has been blocked from Sunpower. Sunpower has earned nothing more than a ZERO for customer service. At this point I can only join a nationwide class action lawsuit. Julian Cano

March 2021 - Original review If you ever need anything from them, please expect it will take at least 5 - 10 phone calls, at least 6 to 8 weeks to resolve, promises of calls back that never take place and repeated lies. Last February (2020) our solar went down due to a part they decommissioned and did not inform us of. In July our electricity bill was $500 so we contacted the company to find out what was wrong. It took until October for them to send someone out for a 15 minute work-order to fix the problem. 4 months of weekly phone calls and promises someone would be out soon. 4 months of 'we'll call you'. 4 months of $400-500 electricity bills for a part they took off line without informing us. 4 months. They have a performance guarantee that states if your solar doesn't perform as expected, they'll pay you back. Our solar was down for 8 months because of their actions and we are getting just slightly more than $1,000 back. The solar itself costs more than $200 a month and that doesn't even account for the multiple months of $500 electricity bills. The guarantee is a joke to say the least but a $1,000 is a $1,000 so it would be nice to receive. The report that told me the pittance they would be returning to us came out in November of 2020. I was told on one of my numerous prior conversations that the check would be cut in 4 - 6 weeks. I called in February of 2021. They don't know what I'm talking about and someone will call me back in a couple days. I called again today. The check will be cut in 4 - 6 weeks, just be patient. If nothing ever goes wrong and you never have to deal with this company, I'm sure it's wonderful but it's been 13 months for one issue. Isn't that long enough? July 22nd, 2021 - Update Finally received the check! In all truthfulness it was received in the latter part of June. 17 months for one issue. One issue. That they caused. That it took 4 months of calls to get fixed and another 9 months to be reimbursed for. 17 months. Do not do business with this company. I cannot stress this enough.

Sunpower installed the solar panels this past summer of 2020. Problems started with the first snow storm of the season which was 3 inches. As the snow/ice started to slide off the roof is bent my gutters. The second snow storm of the season was 10 inches. As the snow/ ice started to melt it slide down my roof ripping the gutters off my house. Snow damns sliding and crashing down to the ground falling like an avalanche...crushing all my shrubs/ bushes in my front landscaped beds. We could not use the front or back doors of my home because of the hazards of the snow/ ice hanging off my home before it came crashing down. Which was several days of nervousness and worries with concerns if anyone might visit my house I had to put up hazard tape around the front and back entrances of my home. I could not let my dog out either. She would have been crushed if the snow had fallen while she was out. I started a claim with Sun Power on January 16, 2021 which was my first issue of a leaking roof before the gutter issue and I am still waiting for my home to be repaired. I have had 2 technicians here at 2 separate appointments and still no work has been done. The roof is leaking into my main bathroom and is also leaking into my laundry room. I am frustrated beyond frustrated...Customer service??? A total runaround. I feel there is no urgency on SunPowers behalf. My home is being destroyed. I do not recommend SunPower/solar panels at all.

Zero stars if I could!!! I put in an inquiry to get an estimate for solar installation for my mom’s house because she doesn’t speak English, only Japanese, I was told after the person called me back (by the way, right away) she spoke to her supervisor, because they have no Japanese speaking translator on staff there is no way to get any service from SunPower. This is an outrage and no way to do business because I’ve been translating for my mom and dad all my life. I don’t understand why they have no interest in selling to the Japanese if they have a language barrier. It sounds like I can’t get solar installed by them until I inherit the house but I’m planning to get it installed by someone else before my mom passes on. It really didn’t make any sense how they’re doing business, they must have more customers then they can handle.

I think the panels may be good when they work. The problem is they are programmed remotely by SunPower and they seem to have a problem doing that correctly. My panels were installed in Dec19 and put online in Jan20 after utility company approval. SunPower monitors the generation and said after a minor correction that they were working properly. The monitoring reports showed they were producing electricity, but the utility company bills showed something was not right. I was paying both SunPower and the utility company about the same amount, which was about the same amount I was paying the utility company before the solar installation, i.e. my electric bill had doubled. It took 9 months before SunPower figured out their inverter programming error. Numerous calls to SunPower and calls and visits to the installer and revisits by the installer all to no avail. Finally after about the 12th reprogramming the system started working better. Today I still don't know if it is working correctly. I asked SunPower to reimburse me for the utility bills and ultimately for additional damages I had incurred. They bounced me from customer representative to customer representative who never returned calls as promised. After 4 months one offered me a partial reimbursement of the utility bill. Their warranty is a joke and their customer service is the worst I have experienced in over 60 years of doing business.

I signed a contract in May 2020. It is now mid-January and we are still not in production. The latest information from SunPower is that PG&E has issues with their new battery which will not be resolved until at least mid-February. While employees that worked on site at our home were competent, project management and communication was atrocious. We were lead to believe total time to production would be 3 months, but installation didn't occur until mid October. And while we paid for half the system and the battery at that time, we have yet to go into production. Additionally, SunPower didn't respond to a deficiency notice from PG&E for over 30 days, and only after we discovered the issue by contacting PG&E directly ourselves. Extremely disappointing.

Our overall experience with SunPower Solar has been one that I would NOT WISH on my worst enemy. From the beginning there has been NO TRANSPARENCY or HONEST INTENT OF TRUTH. Lets with SALE FORCE INEPTITUDE, ERRORS MADE ON CALCULATION OF ENERGY NEEDS, REFUSAL TO CORRECT ERRORS, NOT RETURNING PHONE CALLS. ACTUALLY CONTRACT WAS SAVED BY Esther L of Titan Solar Installers. SunPower Solar in REALITY HAS NO CUSTOMER SERVICE DEPT. OR SUPPORT TEAM. All calls are outsourced to a foreign country and messages are made through Face Book Messenger and then YOU PRAY FOR A RESPONSE FROM SOME WHERE STATE SIDE. THE REASON FOR HAVING THEIR INCOMING CALLS FROM CUSTOMERS OUTSOURCED IS THAT THIS KEEPS ALL CONTACT AWAY FROM SunPower Solar OFFICIAL & REPRESENTATIVES, THIS IS HOW AMERICAN CORPORATIONS TREAT THEIR CUSTOMERS, THEY DON'T GIVE A CRAP ABOUT YOU ONCE THEY GET THEIR PAWS ON YOUR MONEY. Sun Power Solar is in BREACH of CONTRACT WHEN THEY DON'T PROVIDE CONTRACTUALLY AGREED UPON ITEMS & SERVICES . We have been waiting since Oct. 21, 2020 for answer as to when they are going to send a TECH to reset WIFI DATA SYSTEM AND TODAY IS 11/09/20, THEY HAVE NO TECH SUPPORT IN OUR COMMUNITY. We are 210 miles from Phoenix & 160 miles from San Diego, Ca. Their MONITORING SYSTEM HAS ALWAYS BEEN A LARGE PROBLEM AND IS OLD OUT DATED TECHNOLOGY, THEIR MONITORING WEBSITE JUST TOTALLY SUCKS, IT DOESN'T WORK 50 PERCENT OF THE TIME, I WAS ADVISED THIS PAST MARCH THAT A NEW SITE WOULD BE AVAILABLE "VERY SOON" AND SHOULD SIG, WE UP FOR IT, WE DID AND GUESS WHAT, THIS NOVEMBER AND EVEN A WHISPER OR A FART ABOUT "NEW SITE. AND WE STILL CAN'T MONITOR OUR ENERGY PRODUCTION OR USAGE OF SAID ENERGY. How long do we have wait for and ANSWER & SERVICE. SUNPOWER SOLAR STANDING AMONG SOLAR COMPANY'S IS NUMBER 253 OUT 785, PRETTY LOW RATINGS WOULDN'T YOU SAY??? i CAN NOT AND WILL NOT IN GOOD CONSCIENCE RECOMMEND THIS SOLAR COMPANY TO ANYONE. SCREW ME ONCE, SHAME ON YOU. SCREW ME TWICE, SHAME ON ME. John Quintero, a very pissed off customer.

Sunpower installed our panels in Buckeye AZ. The output was estimated at 3.2 kw. When they installed the red "solar" placards on my breaker panel (the panel with the labels that indicate what breaker feeds what in your house, they took the panel that was leaning on the house next door and installed it on my house (it was under construction). I called and emailed and finally after 2 weeks they said they would take a look. They did tell me "it passed city inspection so it has to be correct" - keep in mind what a safety hazard that is. My breaker labels do NOT match my neighbor's. In the mean time, by the time they showed up to fix it, the panel was installed next door and powered up. After installation it showed about 35 kw and we never even got close to using power from the grid. Having 40 years in the electric utility in Operations and then Controls, I contacted them and explained the meter must be wired backwards. After 2 months of email, phone calls and back and forth they finally sent someone out and said "yep it's backwards" - We'll schedule a time to fix it. But before that one of the customer service reps told me if I didn't like what the app and website was telling me, I could always go out with a pen and paper and take reading and do the math myself. Weeks pass and the appointment comes around, they take off the panel and fix it. I asked them if they could reset the data because it showed after 3 months I had several hundred dollars in savings and had generated a LOT of power, they said no. They escalated my issues to a "liaison" who would help keep an eye on things. Fast forward to 5 months of service, the output initially was around 3.2 kw at peak and we were on our way! Then it went to 0.7 kw. I submitted a support ticket. Waited a week, no response. Called and spoke to someone they said the technical team would take a look. Weeks passed. Called and emailed the liaison who never replied, not once. They said they determined remotely that some of the micro-inverters had failed and they scheduled an appointment for 3 weeks later. He shows up, climbs up on the roof for a few minutes then back down and says "yep they're bad" 5 out of 10 are bad. I said after 5 months?? We need to replace them all. He said absolutely, this must be a bad batch - we will. I get a support ticket email saying we'll be by in a month and replace 4 of them. I emailed them back stating "but 5 are bad on a 25 year warranty after 5 months, the technician said you would replace them all" ....he wrote back, "thanks for pointing that out we appreciate your feedback, as we stated we'll be replacing 4 of them a month from now". I called and asked about it and she said "that's a different department, we'll have to look into it" and I asked about the liaison, did he leave the company or? She said oh no, he still works here, I'm sure he'll get ahold of you shortly. So summary - system installed now for 7 months. Worked for almost 3 months correctly. The rest of the time 25% output or none. I am currently looking to see if I can get out of the contract or if I need legal help. I do not know how it got all these 5 star reviews. Update - I got a response from management saying they saw the reviews and to provide my contact information. I also called and explained that they have not lived up to the warranty support or provided the guaranteed output or performance and I just want it off my roof. They told me when I called last week that Ernesto would call me back Monday or Tuesday at the latest. He called and I asked why everything with SunPower is so difficult for the customer? Why don't they respond to support tickets? Why doesn't he answer the multiple voicemails or emails over the last 6 weeks? I called today and asked for him, they said he's on a call and will call you back in a few....hours pass I call back, he actually calls me back and says "I don't understand we're trying to make it right"......I had to argue for 2 months about the meter, 2 weeks about the breaker panel installation and 6 weeks of being ignored on the micro-inverters that lasted 4 months on a 25 year warranty. They STILL said they would only change 4 of them that that was all that the warranty requires! That means if/when another one fails, I get another 6 weeks of calling, emails, voice mails until I get their attention and they actually do something about it. This is supposed to be environmentally friendly, a benefit to my family, and raise the value of our home. Instead it's hours every month fighting just to have it work at all - as of today - not working still.

terrible customer service, nice looking system, it has been over a year since I FINALLY got hold of them to repair 3 of my 20 panels. one somewhat rude guy came last December and told me parts were back-ordered and I would hear soon. Nothing. I do understand that COVID may be playing a role but they had 7 months pre-COVID to take care of this. Impossible to get in contact and the link supplied to me to check my account does not work. Possibly my mistake was actually paying for my system. They obviously feel like I don't have any thing to hold over them.

Sunpower came and installed panels on my roof 4 years ago. However, I am extremely displeased with their service. It has been like pulling teeth to contact anyone regarding any issues. First, their sensors went out on my system causing me to pay my local provider as WELL AS Sunpower for a year's worth of electricity. After playing phone tag with them for over 3 months, they finally admitted that they have faulty sensors that they will replace at no charge. No big deal, except that it not only took them 3 months to get someone over to my house (being that there must have been so many of these systems that needed to be replaced) but then ANOTHER 3 months of fighting with their horrible customer service (so hard to get a live person) about the fact they owed me what I paid. So they finally settled up after I showed them the bills and did all the leg work showing them by bills, and making up a spreadsheet to prove it to them. My BIGGER issue is the fact that THEIR contractor, really screwed up my roof inspection. They inspected my 20 year old roof and said it was fine. Well, three years later, the roof that SHOULD last at least the 20 years of my panels is now leaking. Not only is it ruining my BRAND NEW hardwood floors, but now my BRAND NEW kitchen cabinets. I had a Sunpower inspector come by, and he even admitted that they never should have installed the roof in the first place. However Sunpower is telling me they have no responsibility even though I am within their 10 year warranty as their panels did not cause the leak. The main problem is that their installer, Infinity Solar, SHOULD have ripped the old roof off and replaced it without charging the labor (like they told me in the original agreement) but they didn't want to do that-- they just wanted a sale. Now, I find out that Infinity is no longer associated with Sunpower. Why? Because they did this to MULTIPLE customers and ran. Apparently they are being sued by Sunpower (so I heard) because of this. So the way I see it is that Sunpower will not stand by their work. THEY hired Infinity. THEY inspected my roof and said everything was fine. THEIR inspector told me that I have fibers showing on the shingles and moss growing, which doesn't happen to a roof in less than 4 years. I just think this is not a good way to guarantee their work. THEY should have known I needed a new roof and told me up front that I should replace it BEFORE they installed. If I didn't do it then that's on me. But they told me my roof was fine, so I trusted them. I’m not a roof inspector—how am I supposed to know? Now I'm stuck with their system and need to replace my roof and fix everything inside. In the process of getting the roof replaced now. Thanks for nothing Sunpower.

We put 42 panels on our roof in late 2016 and immediately and greatly lowered our electric bill. The first full year (2017) we produced over 16000 kw. And by May (2018) our electric bill was down to mere hook up charge. That completely changed in Aug 2018 when the electric company changed my meter to digital. My electric bill jumped from $50.98 for two months billing cycle to $629.12. Went from 32kwh used to 3357kwh used. I called SunPower they gave me a run around and said my system is working properly. So here we are 2 years later and now they say every single inverter is bad on all 42 panels. I have lost Thousands of Dollars over the these past two years. As I sit here and read the horror stories on BBB. It makes me wonder should I hire a lawyer now? The email I got from them states they will reimburse me for what they deem necessary when the system is producing once again. Yet for the past 2 years I’ve paid SunPower over $4000 for a non performing system lease. I think your in breach of contract. And while I’m still paying you every single month. And you haven’t provided me service in 2 years I believe that’s fraud.

I would've given 5 stars for system performance, but support is terrible. My inverter failed sometime in late April, and the reason I noticed was because I heard a repeating clicking sound from the box. It said, "Err###" Sunpower had no idea it failed or they would have called or emailed me. I called Sunpower and they walked me through rebooting the system to no avail. A tech would come out in a couple weeks to find that the inverter was bad. I was then contacted by Sunpower and told that it would be a few weeks for the new one to arrive. It took almost 2 months. While the system was down our temperatures soared and my electricity bill skyrocketed. I contacted Sunpower over my concerns about my bill and was told, by the lady, that I would be reimbursed once it was reviewed and calculated. I was also told that they reimburse around your anniversary date, which is the date of installation. I was contacted by a Jeremy S, at some point who told me that a request for an evaluation of my system production was requested, and that they would be forwarded to me afterwards. I receive the reports which are typical as the system was doing what I was PAYING for it to do. However, then this Jeremy S continues on to say, " Previous years' over-production was applied to this years' deficit as offset. Let me know if you have any questions." Well I have questions and now I can't get a return call or email. This feels to me like they're trying to wiggle out of reimbursing me. Why was I told that I'd be reimbursed in the first place only to come up with some bs about previous years' production? I paid for a product and the product delivered, but when the product fails, I STILL pay my bill, and you tell me that because it over produced before you don't owe me! Who benefited from any over production, because it wasn't me. This is just another example of companies trying to take advantage of their customers. And to think that I recommended them to my neighbors is double gut punch! HORRIBLE!

OUR FIRST YR WITH SUN POWER WAS TERRIBLE OF COURSE A BAD WINTER SO OUR TRU UP WAS OVER $1000 SUN POWER SENT US A CK FOR $6.00 WHICH BOUNCED COST US $12 THROUGH OUR BANK. A JOKE...THEN NOV 2019 WE GET A CALL FROM SUN POWER LETTING US KNOW WE HAVE A MALFUNCTION IN OUR SYSTEM THEY WILL SEND SOMEONE OUT WITHIN TWO WKS. NO ONE SHOWED UP OR CALLED. JANUARY 2020 CAME I CALLED BACK THEY SAID THEY WILL HAVE SOMEONE CALL WITHIN 24 HRS NO CALL!!! I CALLED BACK IN FEBRUARY THEY SAID THEY WERE BACKED UP & WILL TRY TO GET SOMEONE OUT THERE....I RECEIVE A TEXT IN MARCH LETTING US KNOW DO YOU WANT THIS APPT FOR MAY 25TH? I HAD TO REPLY ON TEXT Y OR N OR I WOULD LOSE MY SPOT. I OF COURSE REPLIED Y....A CREW DID COME OUT & TOOK MOST OF OUR PANELS A PART TO REPAIR. ONE OF THE GUYS TALKED WITH MY HUSBAND & ASKED HIM DO YOU LEASE OR OWN? HE SAID LEASE WELL YOU DO KNOW THAT SUN POWER IS IN BREACH OF CONTRACT THEY ARE SUPPOSE TO COME OUT WITHIN TWO WEEKS FOR LEASED EQUIPMENT. I CALLED SUN POWER SPOKE WITH A GAL SHE SAID SHE WILL LOOK INTO IT....I RECEIVED A CALL STATING YOU WILL BE GETTING A CHECK FOR: $267.88 IN THE MAIL. MY BILL WAS $900.11 A JOKE!!! I CALLED BACK WENT TO VM...I CALLED AGAIN THE NEXT DAY & SPOKE WITH A GUY HE SAID HE WILL LOOK INTO IT AS WELL. HE CALLED ME BACK & SAID THEY CAN SEND AN ADDITIONAL CK FOR: $189.51 TOTALING $ 457.39....STILL A JOKE WHY SHOULD I GET STUCK WITH A LRG BILL WHEN IT WAS NOT MY FAULT AT ALL....THEY USED UP ALL MY CREDIT ON MY ACCNT....I ASKED THEM TO KEEP IT UNDER $300 WE DID NOT HAVE A BAD WINTER A LOT OF SUN AS A MATTER OF FACT....THEY SAID THIS IS THE BEST WE CAN DO.....I TOLD THEM I WANT THEM TO COME & REMOVE MY PANELS I WILL GO WITH ANOTHER CO. HE SAID NO WE CAN'T DO THAT YOU HAVE A 20YR CONTRACT. OH YOU MEAN THE ONE YOU GUYS BREACHED CONTRACT WITH? NO COMMENT. I SAID FINE I WILL GET A LAWYER. HE HAD NO PROBLEM GIVING ME HIS FULL NAME & ADDRESS TO SEND LETTER TOO. THEY DO NOT TAKE CARE OF THEIR CUSTOMERS AT LEAST THIS WAS OUR EXPERIENCE. I FEEL THEY HAVE CONTROL ON THEIR END TO DO WHAT EVER THEY WANT.

I do not know how they are so highly rated there customer service is horrible. I got my panels installed in October 2019, finally got final approval late Dec 2019 and my system is still not working correctly. Got a call in Jan that they needed to come out again they did make an appt with me just send someone out without telling me while I was at work. The guy they sent called me and told me he would do what he needed to do on the outside but that they hadn't even sent him the piece he needed so he would have to come back. That was the last thing I heard from them and then in April I get a $300 bill (that is just the electric portion) from my utility company going all the way back to January & I have been billed around $100-150 ever since because Sunpower has not fixed the problem. They keep telling me not to worry that they have a "Production Guarantee" but their whole sales pitch is that you save money because you no longer pay for the Deliver portion of your electric bill but guess what that's 2/3rd of these charges and I'm not going to get that back. On top of that they told me they would freeze my monthly payments for the systems until they can get someone out, but each month they take the money out of my account so not only am I still paying my utility company but I am also paying for a FAILED solar panel system. Then I get a call about 2 weeks ago to tell me that they have found a contractor in my area who can come out (because really you only have one an hour from NYC) and that I should expect a call from them in the next few days to schedule something and guess what Crickets. I even have a Customer Service Supervisor in charge of my case but all he does in play phone tag. Even sent me an email asking me what was the best time to call me and but never bothered to call. At this point I am paying for the solar panels that do not work and what I would have paid the utility company had I never switched over to Sunpower and I still have no Idea when this problem is going to be resolved.

I had the worst experience ever with sun power solar installation in the end of 2011. They subcontracted out the installation to people that were not qualified and bro 24 of my cement roof tiles which they never made good on. I planned on buying the system in the early buyout option .Sunpower would never take care of the broken roof tile issue prior to this date and then screwed me out of the early buyout option.I even sent a certified letter for which they tried to say they did not receive. Then I sent them an email. When your customer service is in the Philippines and you’re trying to deal with issues they don’t care at all. This has never been resolved today and I am still looking for an attorney to sue them.

In Nov of 2019, I bought a new home from DR Horton builder. The homes come with Sunpower solar already installed. I bought the system upfront for $14k. As of today, March 23rd, the system is still not up and running. I have been calling to get it fixed but it takes weeks to get a technician to respond. I think they have only one tech for my entire region. It turns out that my power box in the garage was the issue. 4 weeks later it was shipped in, 2 weeks after that (On 3/12/20), finally someone came to installed. Even though it has power, it’s still not working. The tech told me that someone would reach out to me to communicate the power box to the “system”. No one has from Sunpower has called me. They have my $14k and I have nothing. I am making my rounds on social media and BBB and whomever else will listen. My realtor told me that Sunpower has landed contracts with many home builders so if you are going to buy a home, make sure you find out who the solar panels are from. Stay tuned. I will post a copy of my receipt for the purchase soon and any other updates I have. If they respond with excellent service, I will post that too along with dates on how long it takes them to fix their broken products. With the Coronavirus outbreak, I am going to assume they will use that as an excuse to buy them even more time although.. I have waited long enough.

We were sold on Sunpower product and installation. I would now change my recommendation due to poor service. We had an appointment to fix our solar on Feb 21. That was only after two hours of begging to the service center in the Philippines. We had already waited a month to even get scheduled! Unfortunately, the scheduler cancelled our appointment to reschedule us in April! Are you kidding me?? Our house is up for sale and this is not a good sales pitch for sun power! We have not been able to talk to a supervisor or anyone of authority. So frustrating.

Sunpower has NOT lived up to their hype. I've had my system down more than it's been up. I've had it repaired numerous times and this time I'm currently in the 3rd week of the 3rd month of the system not producing what it's supposed to be capable of. Not only am I paying Sunpower for their system but I'm also paying the electric company ...basically doubling my electric bills . I've called numerous times only to hear "the technical team is monitoring your system". Customer service is horrible as well as the tech team can't seem to fix anything.

I did research and believed that the sun power equipment was very good. I also found that service from most solar companies was not as good as I would like. After talking to the sales person I felt confident that service should not be a problem. The sales staff was excellent over all and very knowledgeable. They did mislead me on one item that I caught (so pay attention to EVERY DETAIL) They did make good on the item after several phone calls and emails. The installers that Sun Power hired were very good, and professional. They did not fool around and got the job done on schedule. They were not Sun Power employees. The account manager was a Sun Power employee. I never met her but I did speak to her on the phone early on when she called to introduce herself. She never once called when she was supposed to. She did not answer my calls or emails unless I gave her a status update on the job. Then she would just rewrite what I had just told her and send it back to me. From the completion of the install to start up it took a little over 3 months. I was told the start up was supposed to take 4 to 6 weeks. After about 8 weeks or so I called the electric company and was told that no one from Sun Power had followed up on the start up, so I started working with the electric company. I sent the manager an update. She sent it back to me as my update. It took me 10 days from the time I started working with the electric company to get the meter set. When all was hooked up and ready to turn on the system was working backwards. I system was making electricity but what is was making was showing up as what I was using and what I was using was showing up as what I was making. Many, many calls to the rep with no response. many calls to the service center to find out after quite a few days that they have no one to service my system and can find anyone to service. I tried to get the contact info for my acct. reps boss. That seems to be a well protected secret (get this kind of info before you sign anything). As it turned out the problem was corrected via computer on their end. However the numbers have never been corrected. Please note I had to get this corrected through the sales department. I took some doing to convince them that the system was not right. I have had to call the support team for several other issues and they do try but they have no field service personnel that they can send to fix the system. The latest issue happened on 12-31-19 after the system has been running for 6 months. The app that I use to monitor the system with failed. I called the call center for service. They determined that they will have to send a tech to fix it. a couple of weeks later they told me they can not find anyone that is willing to work for them to fix the system. The app has not worked for over 7 weeks so far. So other than the sales people this company has not given me any support. They have given me a phone number for a repair person that they want to come out to fix the problem but the person is over 200 miles away. He won't return my calls, but that is not unexpected. Would I recommend this company ? No. Was my experience worse than what is described above? Yes!

Unfortunately I would love to leave good review, but can’t. Panels and system are great, but service sucks. Main company is in Philippines. I always speak to different people. My problem with panels started last May, today is end of January, still not working after 8 visits. Every time they send new people. They don’t know where previous worker stopped. I am really frustrated.

This is an updated review. I bought a new Sunpower system that was installed 8/16/2019. The monitoring program they include with the system that tells you how it is doing has never worked. The last time I hear from them they told me they were really busy and it would take "some time" before they could fix my problem. So here it is January 16, 2020 and they still haven't fixed my system. I suppose they could have a good reason for not fixing it after all this time but I can't think of one. The panels themselves appear to be working ok but I can't tell for sure since they've never fixed the monitoring issue.

I chose Sun Power for their top rated panels several years ago. Installation was top notch. But I have to say the company's response to issue and over all customer support is lacking. I have not generated a lick of energy from my panels for over 3 weeks. When I placed a call I couldn't even schedule a visit from a technician. Instead I was told someone would call me to schedule a visit in 7-10 days. I wasn't given a report number so who knows if I'm in the system to get a return call. I'm now writing as I wait many minutes to speak with a representative.

This will be no surprise to most SunPower customers SunPowers customer service is absolutely useless I have a Communications issue with my system they emailed me to notify me that they had lost Communications two weeks prior to the email and then after establishing that it was not a Communications issue with my Wi-Fi or my internet it was going to take them 7 to 10 days to have a service technician contact me to make an appointment to come out and look at it SunPower has absolutely no intentions of getting into any kind of a hurry about taking care of a system that's broken down for any reason they don't care about their customers because they already got their money so why worry about going out and fixing something that you're obligated to keep running all the time so this review results in a big fat zero Stars for SunPower search Elsewhere for your solar needs!!!!!!!!!!

We purchased our home in Surprise Az in August 2016. Not long after we moved in I received a call from Sun Power(SP) asking if they could send a Rep to the house to discuss solar which I accepted. Mr. W represented SP. During our conversation I asked why SP had contacted me and he said because of my age. Apparently SP searches public records to find senior citizens to sell their product. As it turned out I signed up with SP and received an email on 10/24/16 stating that I was approved. Nov 2016 I rec'd a notice that the HOA approved the solar. May 17, 2017 I received a notice from the city of Surprise stating that the building permit was about to expire. 10 1,2017 I received our first bill of $262.36 from SP Several months after I received a notice from SP stating that the system was not working properly and when they sent a tech out they said that one of the lines had melted. Sept 3, 2019 I received an email stating that on August 18, 2019 SP lost connection with our home. Sept 4 2019 I called and SP said they would have someone come out in 3-4 weeks. Oct 1, 2019 SP emailed stating that when the components were received, SP would give me a call. I called SP on 10/1/2019 and asked when they had ordered the part and was told 10/1/2019. 11/4/2019 a rep said SP's 1st opening was 11/14/2019. I told him that I was totally frustrated with their service and said that "maybe they'd show up or maybe not. As it turned out, on 11/13/2019 SP cancelled the repair service. It's NOT OK to financially harm customers and think its ok. It should never have come to this.

Made appointment for what I thought was an in home consultation for solar power panels. I had my husband stay home from work to be there. Turned out to be a phone call. Would have been fine if told in advance that was the case.

If I could get rid of SunPower I would and would not recommend anyone use them. There customer service is a joke. I moved into a new home and submitted the proper paperwork to activate my solar panels. They contacted me three months later while on vacation requesting I need to activate my solar when I had already submitted the proper paper work and they drop the ball because they didn’t do their part. Then I receive an email instructing me on how to turn on the solar. AT&T/Directv/Amazon all sent out technicians to explain everything and answer all of my questions. SunPower wanted me to activate my own solar with email instructions(really). I have the highest electric bill I have ever had and have not saved a penny with this lousy company. Don’t use them, do your research and find a better company than SunPower.

Customer service sucks. I am not seeing any hardly savings at all. My electric bills is still running at $350.00 a month I had a whooping savings of $89.00. My bill for Sun pro is $189.00 a month which means I am paying an extra $100.00 a month for my electric bill. I faxed them copies of my electric bill a month ago as requested and still have not received a phone call from them. They called me today after I sent an letter to them on there site and the customer service rep can not get hold of a supervisor. Is there anyway I can get out of this contract? Probably not. I will be getting hold of the BBB if I do not get any response.

We installed Sunpower for a personal friend. The installation company is no longer in business. Their inverter is no longer working because they said it somehow got some water damage and it is not covered under warranty. Everything was installed correctly but moister got into the inverter and they said even though it is in within the 5 year warranty moister damage is not covered. So now they are paying for a system that does not work. The faulty box that it is in that lets moister in is Sunpower a fault... not ours and should be covered. This is not right and we are so angry. Has anyone sued over this as this is a next step we are thinking

I had solar panels installed in August. They stopped working in March 2019. My electric bills show no solar generated. Company refuses to address bill Solare panels installed in August 2018. Panels shorted out in March 2019. Company repaired the problem in October 2019. Con Edison bill shows no solar generated from March 2019 through October 2019, when panels were malfunctioning. My electric bills for the period March, April May and June July August were over $1,000.00. Bill stated no solar generated. I called Con Edison and was told I needed to call Sunpower Con Edison would not comment on the solar problem. I also have a payment to Sunpower monthly of $137.00 I started calling Sunpower in March to have the panels checked. Company gave me the runaround for 5 months. A technician came the home in June. I spoke to this tech and showed him the bills. He stated that as far as he could see the panels generated no solar. He put in an order for repair. A second technician came in October and repaired the system. I was told by Sunpower that a yearly check was done to see how much solar was generated and if the system failed to generate a certain amount of solar, I would be reimbursed for the shortage. I have been waiting for a copy of the report since August, with no response. I received a call on October 30 2019, i was told by the employee (Rian F - California Office) that my panels generated a sufficient amount of solar power (8065 kilo watts) . Sunpower owed me no reimbursement. I requested to have a representative come to my home and explain the finding and I was told Sunpower does not do this. I asked to have the solar panels removed due to problems with the equipment within 7 months of installation. I was told this will not happen. I asked for the address and phone number for ant east coast offices. I was given the office location of 102 West 38 Street New York NY. When I asked for a phone contact I was told they have no NY phone numbers and was referred to the 1-800 SUNPOWER customer service. I requested a supervisor. I was put on hold for 30 minutes and when the employee returned i was told there was no supervisor available but if I wanted someone would call me back in 24 hours. The person calling me back would most likely not be a supervisor. The call was ended at this point.

I've had a Sunpower system for 5 years. It's been great, until you need help. I am remodeling and need to move the inverter. I've called twice and been told I'd receive an email or response in 24 hours. 5 days later, still nothing. I don't know why they can't get information to service techs. My project is on hold and I am paying contractors to wait for Sunpower!

The young man that came to our house was nice, polite and seemed informed. Why I am giving only 3 stars is that we requested a quote if we bought the unit outright and we never received it. We were not impressed with the company overall because of the lack of follow through.

Sun power is a better way to go. The backup system supporting the sun with the right storage of electricity enhances the program. Additionally wind power with the solar works well too.

From the initial sales visit to the final installed product, SunPower is very professional. They got the job done well, and it is now up and powering our home! Very Pleased.

I am so disgusted with sun power since November of 2018 we have been going back and forth between them and power overhaul when they first installed the panels they had to remove one and he Plugged the holes with silicone a year later the silicone didn’t hold up and I have a Hugh leak on my ceiling and down my wall they sent some one again and he put silicone to plug up the holes my husband is a contractor and no dummy he said he wanted them to replace the shingles which never happened and all we get from sun power that the problem is fixed as far as I’m concerned it is not fixed the right way it’s only a bandaid for the time being we put on a brand new roof before they installed the solar panels and now they reined my roof

We own solar panels from SunPower. All was good until it wasn’t. Suddenly the panels stopped working and we were given no notification. The company monitors the panels and the SunPower app on the phone could easily notify the customer that there is a problem. Any app can do that. So we found out by chance when we looked at the box in the garage that shows how much electricity is being generated that there was no production. We looked at the app on the phone and after logging in we saw that our system had been down for over 10 days. . Now the fun part starts: Trying to contact customer service. First of all, customer service is in the Philippines and not very helpful. They noted the problem and said they would have someone contact us. Well, to make a long story short: Nobody ever called back, we called at least 4 times and they kept telling us that they need a part (an “optimiser”, whatever that is) which is on back order. How did they know that without having been here and troubleshoot the problem? Now it has been almost 6 weeks that our panels are not producing electricity (month of June and July in California!) and there is no sign that the repair will be done any time soon. We keep calling and NOTHING gets done. THE WORST CUSTOMER SERVICE EVER!!! I don’t even want to think how much money we have lost by not being able to produce electricity during the sunniest and longest days of the year in California!! We are furious. We spent a lot of money when we purchased these panel and had no idea that customer service would be so bad, inefficient and disorganised. The company DOESN’T CARE!! Horrible experience.

One issue we have had is a company that I believe Sunpower outsources, keeps canceling an appointment for a yearly check on the equipment. Feels like maybe they will be here when it is two years old!!!

Everything went smooth with the paper work. On the installation Sonray did a great job. Every person that I came contac with was was very knowledgeable and professional..