SunPower: Read 2,843 User Reviews From Real Homeowners

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Anonymous

Their representatives, follow-ups and prompt responses to questions are admirable.

6 years ago

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Bill Neubauer

Quick, positive response. Pey and his staff went out of their way to ensure I was happy.

6 years ago

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All-star company

Great quality solar panels so far! Haven't had them up too long, but so far are very efficient

6 years ago

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Stephanie

They did a great job, they keep me updated on what was going on and got the job done in time.

6 years ago

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Alex

So far, I am very pleased with my solar panel choice and everything is working as it should.

6 years ago

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Anonymous

So far good. Only had one bill since we've had the solar, which was considerably lower.

6 years ago

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Ben

A top quality rooftop solar system is meeting all of our expectations so far (3 months in)!

6 years ago

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David Gersz

Professional in every step, sales, planning, installation and communication throughout

6 years ago

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Paul

Great company to deal with. Nice people from sales man to sales to office associates

6 years ago

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Paul Gomez

This is the second house that I've had their solar panel on. Great products & service

6 years ago

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Roger Miller

very happy with the on-line interface and utilizing the system via my adroid phone

6 years ago

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Harness the power of Sun

Very Solar Installation company, the whole process easy and professionally handled.

6 years ago

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Rich

We had 18 panels installed 6 1/2 years ago and just had 6 more panels added . Great product.

6 years ago

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J. Burgess

We had issues with getting our password set up. It took well over 3 weeks after we went live for sunpower to fix it

6 years ago

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Jim Boyd

Great production from latest panels - Stellar did very professional installation - Best Warranty

6 years ago

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Ruppert Grauberger

Friendly knowledgable sales staff. Installers delivered quality product as promised.

6 years ago

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Allan

Good, not great. Had problems with monthly report. Took very long time for response, and it was pretty useless reason.

6 years ago

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Fred HMB

Pr' -installation tech, not the best. Long period waiting not knowing what was going on. 6 months process end to end

6 years ago

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John Roper Columbiaville, MI

Very pleased with the agent (Cobalt Power), their design, the installation and the product.

6 years ago

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MamaJean Orland, CA

Service and quality. Knowledgeable representatives. Clean efficient installation.

6 years ago

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Tom Wimberly

The system functions as designed without any problems. Any questions I have they respond quickly.

6 years ago

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Bob B

Relatively new, but so far so good. We received our first negative bill from APS

6 years ago

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Stacy Moran

Very professional not pushy explained everything in detail and gave us time to decide

6 years ago

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MSUMindy

Extremely professional in all aspects of the process from sales through installation and follow up

6 years ago

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Jonathan Christian

It has caused my light bill to drop from almost 600 to under 100 dollars so far.

6 years ago

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R M Isbell

The process went smoothly and the result has been great. I have had no problem with billing.

6 years ago

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John Guzowski

Quality of product-Quality of service-Experience of service-Training Of service -

6 years ago

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Tom

Awesome product and great support. System installed and working faster than expected.

6 years ago

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Cindy Avalos

From start to finish they consistently delivered on all their promises, great customer service!

6 years ago

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Donna Murrill

The kindness and curticity shown by everyone I had contact with was excellent. And IT WORKS!!!

6 years ago

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Mark Pratt Petaluma, CA

All around service, knowledge to get the best bang for my buck and leading edge technology

6 years ago

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Robert Pinole, CA

Best product, good follow through and they did everything they said they would do.

7 years ago

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Verified Customer

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W. E. Owens

SunPower lived up to their promises. In fact for about a year, my electric bill was fees only.

7 years ago

Reply from SunPower

Thanks for choosing SunPower, W.E.!

Feb. 20th, 2019

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Verified Customer

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Dave C

great install team. professional, well organized, friendly, concerned, responsive.

7 years ago

Reply from SunPower

Thank you, Dave, for choosing SunPower!

Mar. 1st, 2019

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Verified Customer

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Anonymous

The Local Sale Consultant provided a Great (SunPower) product and followed with great service.

7 years ago

Reply from SunPower

Glad to hear it!

Feb. 6th, 2019

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Verified Customer

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Peter

They were easy to work with for the installation and delivered the amount of power they promised.

7 years ago

Reply from SunPower

Thanks for choosing SunPower, Peter!

Feb. 6th, 2019

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Verified Customer

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Glenn College Station, TX

Worked first time, works every time, excellent way to tract energy produce and energy used.

7 years ago

Reply from SunPower

Thanks Glenn! Glad you're enjoying our energy monitoring app.

Feb. 6th, 2019

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Verified Customer

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Marilyn

The solar power has been trouble free and guaranteed. I save a lot on my electric bill.

7 years ago

Reply from SunPower

Thank you, Marilyn!

Jan. 9th, 2019

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Verified Customer

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Rob Buckeye, AZ

We have had them since we moved in, 7 yrs ago, and the system has been running carefree.

7 years ago

Reply from SunPower

Thanks, Rob! Glad to hear it.

Dec. 19th, 2018

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Verified Customer

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Jim Newport Beach, CA

The quality of their products, the service of the installers timely delivery of product

7 years ago

Reply from SunPower

Thank you for choosing SunPower, Jim!

Dec. 12th, 2018

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Anonymous Englewood, CO

Because we moved from there 2 1/2 years ago and have contacted them multiple times to stop sending us the emails and information, It's none of our business but nothing changes and obviously we got your survey.

7 years ago

Reply from SunPower

Hello, we're sorry for the problems you've encountered. Please send us a private message with your contact information so that we may address your concern.

Dec. 10th, 2018

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Verified Customer

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Bob Kailua-Kona, HI

Everything is working smoothly. But I would like to add some more panels to my system.

7 years ago

Reply from SunPower

Glad you like your system, Bob. If you'd like to find a SunPower dealer in your area to add more panels, here's a link to a handy zip code locator:

Dec. 12th, 2018

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Barry gray Apple Valley, CA

By far the worst customer service (after your a customer) Sunpower was the chosen solar company by the builder that built my house. I have been calling multiple times (over a 3 week period) to get a equipment problem solved. They brush you off and give you the run around. The customer service rep can not transfer you to a supervisor. They say I am creating a work order and someone will contact you or you will receive an email in 3-5 day and it never happens. As far as the solar system itself, I can't comment yet, because they give me the run around about sending a tech to fix it. Had ti give one star, because there was no option to give zero

4 years ago

Reply from SunPower

Hi Barry, thanks for bringing this to our attention. We are truly sorry for the experience you had so far with us. That is not the standard we carry ourselves with when providing service to our customers. I see that you already have a case open with a WO order scheduled as pending . The scheduling team should reaching out to within 24 to 48hrs to setup your appointment. Again, we apologize for any inconvenience through out this process.

Apr. 7th, 2022

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Stephen D Lewis Santa Rosa, CA

Signed contract on Nov 11. Initial install on Dec 29. Failed first city inspection on Jan 6. Missing required 2nd ground. Dangling wire on panel. Circuit breaker box unsatisfactory. Monitor box dead when tested on Jan 17. Box replaced on Jan 26. New panel box installed on Feb 17. Box would not open properly. Tried to fix on Feb 21-22. New trim on box very unprofessional. Project coordinator and manager almost never answer emails or phone calls. Still waiting on next city inspection and PTO. Have been generating electricity for 2 months but no credit from utility company. Our experience so far has been a nightmare. Hoping this review will get someones attention and action.

4 years ago

Reply from SunPower

Hi Stephen, thanks for bringing this to our attention. We are truly sorry for the experience you had so far with the installation project. I can understand your frustration with all the hiccups that occurred along the way. I can open a case for you with one of our executive support specialists that will take great care of you. When you have a moment, please message us your account details. So, we can further assist you. Thanks!

Mar. 14th, 2022

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James Kilpatrick Lafayette, CA

Got a bid for solar from Brianda A. Paid. They said a previous contractor's work caused a delay even though they came out to inspect, took pictures of the work, etc. before assuring me they could have solar working quickly. Now charging monthly payments, I have solar that won't work, and 2 roof leaks with water damage to drywall. No target date as to when they think the panels might work, few responses, no returned calls. Hilarious. Eventually Jeremy B with "Tier 3 support" says they'll tear everything off and restore to original condition with a full release signed in advance. Really Jeremy? You'll fix the hundreds of holes your guys poked in my roof because they don't know how to find a stud? Tell me more. Will have to sue them to try to get the money back. Interviewing counsel now. Have a similar experience? Contact me to join class action. Haven't bought yet? Avoid at all costs. Update, Jeremy now says they'll also proceed to fix the install (their subcontractor said they can fix this with the city no problem if I pay a little extra, which I'm fine with), but only after I sign a release and indemnification. Hilarious. Guessing they wouldn't fix it even if I did sign.

4 years ago

Reply from SunPower

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May. 4th, 2022

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Justin Davis Pleasanton, CA

May be SunPower panels are good, but i had a very bitter experience from one of their Solar Advisors(Justin L). He was literally rude on me when i was clarifying few stuff on connection charges. I was unclear on the connection charges which is literally high, so i was asking multiple question around that, later he mentioned this is our charges, if you want you can go with Tesla or any other providers providing better connection charges. Its customers call whether he should go with Tesla, SunPower or Sunrun. I believe he would have been little patient in explaining those charges. I felt that as a super rude behavior

4 years ago

Reply from SunPower

Hi Justin, thank you for bringing this situation to our attention. We are discouraged to hear of your negative experience. When you have a moment, please send us a message here on Best Company with your contact information, and we will have an Executive Support Specialist contact you.

Feb. 25th, 2022

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Ramsess Khosravi Winnetka, CA

Horrible company to deal with. Just find a local installer and don’t waste your time and money. I signed my contract with SunPower on November 2021 and we are mid February and they haven’t started anything yet! I called more than 20 times just to find a supervisor or manager to tell them what’s going on and no luck! it seems that everyone in this company is doing his thing and there is no control! They just passed off the job to an installer and nobody cares what happens to the customer who just signed a contract with them for $51,000 !!! The installer sends me an email every couple of weeks maybe once a month and says “ we are looking for an electrician to come and start your work!” New update a month later “ we still working on finding an electrician!” It’s not like that I live in a rural area! I live in Los Angeles! It’s been almost 4 months and they haven’t even started my solar panels installation. I’m shopping around for a real company with managers and supervisors overseeing their installers and available to talk to. If you call a company and you can’t talk to anyone in charge, that means there are so many complaints that they don’t wanna hear about it. The installer says there is a cable which it needs to be tied down with a screw but SunPower doesn’t let us do it in-house! Whatever that means! I have few appointments with other companies this weekend. Don’t waste your time and money and find another company.

4 years ago

Reply from SunPower

Hi, we apologize for your experience. We want to look into this situation and provide additional assistance. Please send us a private message with your contact details. Thank you for bringing this to our attention.

Feb. 22nd, 2022

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osy kams Sacramento, CA

I have been calling the Sunpower Representative assigned to work with me on my System problem, but not responding. My System has been Offline for months and whenever I call Sunpower, the refer me to Dealers, and Dealers back to Sunpower. It’s a terrible & bad experience with Sunpower because the System has been paid off by my former Homeowner before I bought the house . All they are saying is that my System Warranty expired and the Inverter is outdated. They suggested installing a brand new System that would cost $35,000 according to their Dealers. This’s a ripoff, deceitful, not trustworthy, constantly inconsistent in business.I’m not happy with the situation.

4 years ago

Reply from SunPower

Hi Osy, we sincerely apologize for the inconvenience this may have caused you. We want to help remedy this situation and escalate your case to an Executive Support Specialist. Please send us a private message with your SunPower account and contact information. We would like to assign you a specialist to assess your previous case and reach out to you. We appreciate your patience and look forward to speaking with you.

Feb. 10th, 2022

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Mike Stevenson Oceanside, CA

My SunPower experience has been abysmal. We had SunPower installed by one of their authorized dealers and they have gone out of business. We have a problem with our monitor. I am told it is end of life and was willing to upgrade to the newer, vastly more expensive monitor. Another local authorized dealer, I'm assuming still in business, began to help and then flaked out. I have been on the phone with SunPower multiple times and got no where. The monitoring is the simplest part and no one in that organization nor their authorized dealers will help. The dealers won't work on something they haven't installed and SunPower won't touch it. I am in a Catch 22 with these people and they couldn't care less.

4 years ago

Reply from SunPower

Hi Mike, thank you for providing us with your feedback. We are truly sorry to hear about your experience so far with the dealer and us. There is no reason why there hasn't been a resolution to your monitoring issue. I completely understand your frustration the service you have received is not acceptable and doesn't meet the standards of SunPower. I'd love the opportunity to help restore your confidence in us. I can open a case for you and have it escalated to our executive support specialist team. When you have a moment, please provide us with your account details.

Jan. 19th, 2022

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Krishna Simi Valley, CA

I got stuck with a solar lease as a part of my home purchase in June 2021. I backed out of the home once because of the lease but due to market conditions there was not much choice other than a permanent hotel room with family! So reluctantly wife and bought this home, which is actually otherwise nice. But I digress. The problem started with not having Wi-Fi connection to the system for monitoring production and use. This is obviously because my wifi and password are different from the previous owner. To be fair, there was adequate power being produced until their final effort to fix the connectivity issue. It took this company 5 months to and 5 trips to try to fix this problem and now it is worse. Let me explain. What a comedy those tech visits were - there were two trips from out of state by a tech because locally they had no personnel available. Then they allocate only one hour for the tech to try and resolve a problem which they know by the third visit that it is very time consuming. On the fifth visit the last guy insisted he had been given the time and claimed it was fixed before leaving. Guess what? The final tech visit caused the system to produce ZERO power. But the Wi-Fi is now communicating with a non functional system! Now I had to call again. A new case is started for looking at why there is no power. They tell me they will contact us after the request for a starting a new service order is approved based on the case I called in (or some nonsense of that sort). Basically it is not that you call in and a service order is put in. The way they talk, it feels like a CEO or some exec has to approve service orders. Ridiculous. The techs are polite, very good people. Very professional. I have nothing but very good things to say about those guys. This company is poorly managed, and inadequately staffed. They care nothing for their customers and my wild guess is they treat employees pretty poorly as well. Do not use them. Stay away. For now I am stuck, though!

4 years ago

Reply from SunPower

Hi Krishna, thank you for the important feedback you provided us. We are truly sorry for the experience you had with us so far. I understand your frustration with the number of tech visits you had and the issue is still not resolved. You should not have to wait over 5 months for a problem to be resolved. I'd love the opportunity to help restore your confidence in SunPower. When you have a moment can you please provide us with your case number or account details?

Dec. 28th, 2021

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