Name: Comcast Xfinity TV
Rating: 2.3

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Nora Crawfordville, FL

Installation was prompt and courteous. No problems with the service even in inclement weather.

7 years ago

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Chelle Downers Grove, IL

They trick you into 2 year contracts even when you ask for one year just so they can charge fees when you cancel, I’ll never use their services again. There customer service reps are super rude,.

7 years ago

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Dennis Holmquist

Experience has been good. Provides excellent service. Improvement: lover the cost some.

7 years ago

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Bonni Fort Lauderdale, FL

Equally as bad as AT&T. Customer service often incompetent. Most of the time not even in the US. Service often not working Picture freezes and impossible to sign in on my phone and computer.

7 years ago

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Susan richens Jacksonville, FL

Comcast uses the cheapest equipment available and will leave you stranded and without service without notice. I would not recommend their service to my worst enemy! They suck!

7 years ago

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Charlene Pritt Canton, GA

The absolute worst service. They keep you on hold forever. So far 30 minutes and no one has come to the phone. The only reason they treat their customers so bad is they have no competition.

7 years ago

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Timothy Weichselbaum Dallas, GA

Your service is terrible, you transferred me 5 times and wasted an hour of my time to just tell me you cant service where i am moving, i will write a bad review on every piece of social media i can

7 years ago

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Ana West Palm Beach, FL

Terrible customer service, technicians who have no clue, constant problems with both cable and internet, all in all a company that you should avoid at all cost. Any other company is better.

7 years ago

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Pete Yelm, WA

Been a customer for years, every time I turn around the price keeps going up. I have both home and business with them and can not get a good price. They say they can not put them together for a better price.

7 years ago

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Sarah J Waynesboro, PA

After your promotion deal is up, they do not offer any new plans for already loyal customers. Coincidentally, the service is worse and I am paying more. Very disappointed with comcast.

7 years ago

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Kerri Mcgurk Cheltenham, PA

SOPHIA (zql) was AMAZING. She helped me get a lower bill and plan that met all of my needs

7 years ago

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Giovana Woodbridge, VA

The problem is the price is temporary and they push it up to an unreasonable price once the the promotion period ends. They don’t tell you this from the start. They just want you to join and aren’t honest.

7 years ago

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Johnson Fort Lauderdale, FL

Its the worse experience ever of my life. These people do not know how to correspond and or give the correct information. They seem to hear only what they want. The worse ever!!!!!! Never ever willing to help!!!!!

7 years ago

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Nina Hokanson Toms River, NJ

They are the worst. They quote a cost and then they raise the price when they send you the bill and then wont give you back the package they took from you. They are dishonorable.

7 years ago

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Saha Woodside, NY

They are good for nothing. They will take sign from you won't let you know this is a year contract. If you disconnect before that they will charge from you with penalty. Service is really bad.

8 years ago

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Julia Kurganskaya Houston, TX

Horrible service, no signal, technicians can’t figure out the issue. Paying ridiculous amounts of money for the worst service possible. Do not recommend for anyone in Houston area, greatest headache ever. STAY AWAY!

8 years ago

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Teresa Collins Calumet City, IL

Customer service is lousy. Prices constantly going up for the same services.I only have internet now and paying too much.

8 years ago

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Abayomi Fajebe Pittsburgh, PA

Continous, consistent and excellent internet services. Plus Friendly customer service

8 years ago

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Spencer Hodgson Salt Lake City, UT

When it comes to TV you gotta go with Comcast. Not as cheap as satellite TV but the speed and quality is way better.

8 years ago

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Bella Houtz South Jordan, UT

My bill changes each month and they have the worst customer service I have ever talked to. They continue to raise prices and take away channels to make up for the cost change.

8 years ago

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brenda Millersville, PA

I love comcast Xfinity but, there expensive, and you should be able to choose whatever you want for a package deal

8 years ago

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PEGGY

it doesn't fade out in bad weather like dish tv. there are many programs to choose from

8 years ago

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Rolando Fernandez

Excellent service, many channels in HD, I can recorder shows and movies to watch later

8 years ago

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Alicia San Bernardino, CA

They are easy to work with there teches are very nice and respectful of your home

8 years ago

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Luis Alvim Chelsea, MA

They tell you your bill it’s going to be certain amount, but somehow they find a way to charge more every month. I request for a $140-month bill, and since I started having the service I haven’t paid less than $230

8 years ago

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P. Mullen

Tech was knowledgeable, very nice, and knew the problem immediately. He was in and out in no time.

8 years ago

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David Cook West Lebanon, NH

X-1 is a piece of crap. Comcast's prices are out of sight. X-1 system keeps freezing up. Calling customer service and talking with a tech is very frustrating. I am looking seriously at Dish.

11 years ago

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Theresa Farrell Huysman Spokane, WA

Comcast is way over prices for there crappy services. And when you call them up and put them in there place they like what you want us to do about it. Umm you really want to know what me to do about it,

11 years ago Edited September 14, 2021

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Fred Beckt Chicago Heights, IL

They dont lock any prices and when your only positive is availiability....not exactly a good pro...there a ton of cons though....horible customer service, horible techs, outrageaous prices....worst.company.ever

11 years ago

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Ken Johnson League City, TX

very customer unfriendly Their store along i-45 in League City offers small customer staff, no seating for those that have to wait and no restrooms for those waiting. Friendly as a skunk

11 years ago

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Liz Wheeler Loganville, GA

We have one step above basic cable plus regular internet bundle. Do not understand why rate has increased three times in one year. No way to budget on a retiree's income with so many surprises!

11 years ago

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David Thompson Minneapolis, MN

Comcast is WAY TOO EXPENSIVE and has too many confusing packages. I WISH we had more competition in our market so that they would be forced to lower their prices. Overall the customer services is pretty crappy too.

11 years ago

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Ken Billings Memphis, TN

Service is excellent. Last two customer service contacts 9/10 MUCH IMPROVED in Memphis, Tennessee.

11 years ago

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Cullen J Reid Cartersville, GA

Prices keep rising every month. Terrible customer service. If I have a problem today, it will be next week before they can come fix it. We need another cable company to choose from.

11 years ago

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Gerrenn Jennings Aurora, CO

They are no where near other providers. They are expensive, the picture and audio quality (HD) is laughable and service sucks. I will say, they DO indeed have the best internet in the country.... Speaking for a IT pro

11 years ago

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kennethpeluso Jacksonville, FL

I like Comcast I just go a 2 year package I have phone internet cable x1 voice remote also ea game I can play on my tv

11 years ago

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Michael Dey Rhodes Harbor Beach, MI

I have had so many issues with Comcast and their Customer care...Got stuck in an agreement and I am stuck for now...But they suck if it was not for their customer serv would not be bad..

11 years ago

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Adamu Braimah Hillsborough, NJ

Comcast is a criminal enterprise and fundamentally engage in dishonest business practices . They promised me $39.99 for double play. They wound up charging me $89 and lastly $119 for internet annd phone only.

11 years ago

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Richard Farmington, MI

They mess with peoples accounts and they are to high in price and they will not put fiber optic cable in. They will not get seprate modem and routers they use all in one junk.

11 years ago

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Valerie Oakland, CA

Way too expensive; customer service is horrible, lots of blank channels (nothing on those 400 series). I have been with Comcast on and off for over 10 years and I am seriously contemplating canceling our services soon.

11 years ago

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Debra Baylin Canton, GA

If you have another choice DO NOT USE THEM..... The service works about half the time. It just keeps getting more expensive and the service continues to decline. There is days dial up is faster.

11 years ago

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Kenny Leola, PA

Way overpriced, they offer bonus to new customers but shit on us who have had 25 yrs with them. Finally got Dish and love it. Only reason I still have anything to do with Comcast is internet, anything else in our area sucks.

11 years ago

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Elizabeth Stewart Gandy Decatur, IL

Poor service and Ive gone through five modems and they say the signal is fine and its not..... The equipment is cheap and the prices keep going up and the internet connection is poor and disapointing, I dont reccommend them

11 years ago

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David Bell East Brunswick, NJ

I will dump them ASAP. I am locked into them as they are all that is available to me where I reside presently. I could go on & on about their shortcomings, but many many others beat me to it. Comcast sucks overall..

11 years ago

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Phil Chiachetti Mays Landing, NJ

I will be glad when I move shortly to be rid of Comcast. Started out at $120 and has shortly risen to $178 with no change in service. Will not do business with this company again.

11 years ago Edited September 14, 2021

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Kathleen Riley Pompano Beach, FL

They have a reconnect fee for each thing! Their fastest internet still lags when 2 computers & game console are on. They aren't willing to work with customers.

11 years ago

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Nate Salt Lake City, UT

Customer service is always hard to work with. Monthly bill would go up and no notification or reason would be posted. But I think they are the best of the worst. So I give them a 3, but they are a close 2.

12 years ago

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Lyssa Havana, FL

Comcast is wonderful, the set up is super easy and the customer service representatives are always helpful!

4 years ago

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Roberta Rustin Jonesboro, GA

Too expensive and they do not allow you to make changes to your service package without speaking with a sales rep. My home security system was installed poorly and it's not easy to find the batteries needed to replace the old batteries

4 years ago

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Pamela White Minneapolis, MN

I always have issues with Comcast and I've been a customer for over 20 years. The customer service is horrible and so is the service and it's almost impossible to get a live person on the phone. I'm still with them until I start streaming.

5 years ago