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Comcast Xfinity TV

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7.0

Overall Score

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Leora Tucker Winston-Salem, NC

Once they get you a customer they don't want to talk to you. They push you over to a computer and send your final bill to an address that's not yours so they can lie on your credit report knowing you already paid. Run from Comcast as fast as you can. Don't look back.

5 years ago

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Arthur Salazar Houston, TX

Very friendly and quick response when I needed help. Never had a bad experience connecting or disconnecting

5 years ago

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Janis Dunbar Bonney Lake, WA

It has a lot of channels.also when there's a problem they fix it also when their here they work on other issues

5 years ago

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Roberta Profitt Marcus Hook, PA

I had Comcast, was in a contract for a specific amount each month, they raised it without asking, I questioned them, they wouldn't do anything so I dropped them.

5 years ago

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Patrick L Sugrue Ooltewah, TN

not happy with the service and the support is not great either. Go on-line and see the negative reviews and employees are not happy either. You can do better

5 years ago

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Cbblighthouse Atlanta, GA

Great quality. Reception is perfect. Selection of channels and programs the best. Way too expensive and locked in contract. Shame.

5 years ago

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W. Cady Port Saint Lucie, FL

Terrible customer service. Have been on numerous calls with Comcast customer service for hours at a time. Many times can't even understand the customer service reps on the phone. Repeatedly ask the same questions over and over, with no resolution to problems.

5 years ago

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Ernest Wells Newark, DE

I switched to Xfinity from Verizon Fios. No comparison! Service is better & customer service is better!

5 years ago

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Shaye Mora Davenport, IA

I used them during my last year of college and they were all around a solid company! Never had any issues with them!

5 years ago

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Caprice Watkins Harrisburg, PA

They do have really reliable services. Customer service isn’t the greatest and prices aren’t either. But the service is amazing.

5 years ago

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Raye Lynn cruz Salt Lake City, UT

Very very at solving issues. Very good customer service. And the automated system is the most easiest one ever.

5 years ago

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Dionne Ebanks Houston, TX

Excellent customer service. Fast downloads. Good value for WiFi. Have not had issues with buffering

5 years ago

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Candi Ward Fenton, MI

The services was very well priced and the equipment worked well. Never had problems with my services.

5 years ago

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Janice Hill ,

They are ok, it’s just that they’re service is to high and sometimes it even acts up. They need to come down on there prices.

5 years ago

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Sawyer Rasmussen Bountiful, UT

Internet goes down too often and it takes them forever to get it back up. We also use our own equipment, but they charge us an equipment fee every month.

5 years ago

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anna Jacksonville, FL

I’ve been with COMCAST for five years and their service is excellent I wouldn’t trade it for anything else

5 years ago

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Craig R Fairfield, CA

I like Xfinity's cable but am not a fan of their internet service. I pay for 1 gig and never receive that speed...frustrating. And their service is frequently disrupted.

5 years ago

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Emelyn Plasschaert Atlanta, GA

Sometimes some channels go out during a storm and comcast does take long to come get it fixed but overall great service!

5 years ago

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yoly Hinesville, GA

Company is awesome we get discounts all the time, good quality personal when I have an issue they help me

5 years ago

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Mark Leonard Oakley, CA

services are good on our home and work internet and entertainment. have not had any interuption in services

5 years ago

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Dorothea Grimes-Farrow Athens, GA

Good, reliable service. Had access anywhere I traveled with no interruption. I'd sign up with them again.

5 years ago

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Mezo Uchiha Hamden, CT

Internet service s good in some areas in the state ... the subscription is a bit expensive but it’s good service overall

5 years ago

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Dream Pittsburgh LLC Pittsburgh, PA

We used them for our internet very fast and reliable and phone service also the package has a good value

5 years ago

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Devon Calhoun Jacksonville, FL

I have had this service for years and there has been some outages here and there but overall they provide a great service.

5 years ago

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Kent Harris Smyrna, TN

I had it when I was living in Atlanta but currently don't have it when I moved to Nashville. I think they were bit overpriced.

5 years ago

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Bruce W Lawrenceville, GA

Excellent customer service and reliable technology. The service it a bit pricey but it's worth it for me to be able to count on it working.

5 years ago

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charlotte foster Roaring Springs, TX

I was satisfied with the service from Comcast Xfinity. It would go out about once a month but they would have it back up quickly.

5 years ago

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Mary Pendleton Winchester, VA

Overpriced, internet inoperable 30% of the time and slow even though paying extra for faster service. Cable box must be turnred off and restarted 3 or 4 times daily to get picture.

5 years ago

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Jessica Csaszar-Bertman South Bend, IN

HORRIBLE SERVICE & WHEN YOU CALL CUST. SUPP. THEY HANG UP ON YOU AFTER YOU'VE WAITED A PROLONGED TIME (I WATIED 37MINS., THE 1ST TIME, HUNG UP ON, THEN 89MINS. THE 2ND TIME BEFORE BEING HUNG UP ON). COMCAST IS NO BETTER, LEGALLY HAVE CONTACTED A CORPORATE ATTORNEY TO START MY OWN CABLE COMPANY.

5 years ago

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John Garcia Albuquerque, NM

I've been a Comcast customer for 20 yrs. They have always been very responsive to my needs. Good customer service.

5 years ago

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Kevin Malone Washington, DC

Huge range of channels to watch from. Even though people mostly use smartphones now but they give you the satisfaction you desire from TV.

6 years ago

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Ms. K Tacoma, WA

I’ve been a long time customer. They always have awesome specials for new customers. They need to take care of their long time loyal customers too.

6 years ago

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Conrad Senior Fairfield, CT

Miserable company. Shade business practices. I would like to drop them completely. I plan to look into the entire town installing fiberoptics and negotiating our own rates with ISPs. There is no reason for the high rates, and poor quality service, and ever changing rates.

6 years ago

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Doris Aguirre ,

Although Xfinity TV is good for free movies and all the different channels they offer; most of the channels go cancel after the second month and you’ll have to pay for it .

6 years ago

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Amanda Vangeli Denver, CO

Interface is wonderful, but pricing is very high for just ok service. I often have issues with my internet, and I pay for the "fastest" option

6 years ago

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Kenneth Hawkins Carnegie, PA

I've been a Comcast customer for over 20 years. I have been completely happy with the product and services offered.

6 years ago

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Kayla Dison Birmingham, MI

been a customer for over 5 years and i think they have the best customer service and the best connection

6 years ago

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Ben and Cin Kenilworth, NJ

Inexpensive and I can utilize their services on my other smart tv that does not have a cable box on its own.

6 years ago

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Rainey M Lake Jackson, TX

Great service and variety of channels! Love that you can record shows or find them available at a later time.

6 years ago

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Sabrina Richardson San Leandro, CA

We really enjoyed having Xfinity TV. We just recently dropped TV from our plan due to high costs. Customer service was wonderful when we needed them.

6 years ago

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Prasoon Downingtown, PA

Easy setup with the best channel options at this cheap rate. I love to be a Comcast customer for more than 7 years.

6 years ago

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Miss Evans Horn Lake, MS

My experience with Xfinity is Great! The price is affordable; customer is was great and the wait time wasn't long.

6 years ago

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LC72 Frederick, MD

Pretty good customer service. Value for cost of channels received. Hi speed internet has not been dissapointing either. I recommend.

6 years ago

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Wolf Stonich Redmond, WA

they are a bit expensive, but you have the capability to do almost anything by speaking through your remote. Very convenient

6 years ago

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Chelsea Stewart Pleasant Grove, UT

Every time our bill goes up we have been able to negotiate a better deal and they have always worked with us.

6 years ago

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shannon crutcher Murfreesboro, TN

Technical issues take too long to get resolved. It takes an act of God to get anyone to answer the customer service line.

6 years ago

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Danial Beck Missouri City, TX

Online portal covered 99% of my needs well. the remote facilities to troubleshoot my connection is awesone.

6 years ago

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Ashley Flores Houston, TX

Been having this service for the longest, never had any issues with it. Customer service is always there to help

6 years ago Edited September 14, 2021

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LeeAnn Underwood Greenwood, IN

I have been with Comcast Xfinity for over 20 yrs and in a week I will have a new provide and I’m excited. For yrs I’ve been disappointed with them. Finally moving on and will save money more channels and DVR

6 years ago Edited September 14, 2021

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J Connelly Saratoga Springs, UT

We have many tv providers and Xfinity definitely has the most options and is most user friendly. They do cost a little more though.

6 years ago