Name: GoBank
Rating: 1.3

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Mauro Orlando, FL

No physical address or any bank office. Limited places for make any deposit. Bad customer service. Is you have any dispute takes 45 By 3 different times someone clone my debit card.

7 years ago

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Eddy Miami, FL

Stay away from this pseudo bank, associates are working in other countries and they will get rid of you if you give them too much work. Money CAN disappear and never comeback.

7 years ago

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Clarissa Mission, TX

Had 25$ than another 173$ stolen from gobank from my husband’s account fraudulently from purchases we didn’t make from a state we have never been to ! Never banking with them again.

7 years ago

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Francheska Rivera Philadelphia, PA

I called them about someone trying to scam cards I had purchased. They were very rude. They said they would take care of it and didn't. Almost 1000 taken from my account. I have a child.

7 years ago

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Traci Manitou Springs, CO

Mark my words: This bank will highjack your money and make it exceedingly difficult to get back. Also, their "GoBank Guides" are vindictive and will repeatedly delay your ability to access your own funds. Run away.

7 years ago

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Richard Boyce Frostproof, FL

Gobank abruptly closed my account and are holding my money. I have 15000 in my vault savings. This is all my money. I cannot get them to return it or call me. Help I need a lawyer

8 years ago

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Justin Johnson Marietta, GA

I use this service for direct deposit and have been very pleased with the service GoBank provides.

8 years ago

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Kori Mobile, AL

I reported my card being fraudulent used almost a well ago and I haven't received a status update. They have blocked my number and I have no way to contact them or get my money from this card

8 years ago

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Arnesia Reed Lynwood, CA

This company does not work well with trying to resolve issues or letting you to speak to supervisors especially when it's urgent or they take over 2 weeks to call you back their customer service reps lie to the customers

8 years ago

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Gavan Searles Scottsdale, AZ

On April 24/25 my card was stolen and used to empty my account. Police report was filed and GoBank “promised to investigate” today denied it and the case was closed. I wouldnt trust GoBank to protect your money.

8 years ago

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Brittanae Rosharon, TX

The best thing to do is get together and file a lawsuit because everyone seems to have the same issue. I wish I would have looked them up first. Dealing with them is a nightmare.

8 years ago

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Falisha Delossantos Columbia, SC

Gobank are a bunch of crooks. They charge youva fee for everthing and dont give you back nothing. All their csrd are from India and they sucjbat good customer service. I hate gobank.

8 years ago

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David mckay Wheeling, WV

Go bank customer service sucks. They are the worst. If your card gets canceled because of fraudulent activities you will have to send your I.D. to a post office box in California. Stupid! !!!

8 years ago

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Chelsea Pence California Hot Springs, CA

The worst prepaid card I have ever had customer service is a joke and they have now put a hold on account twice and are making me prove my identity again! I hate this stupid bank do not use them!

8 years ago

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David Velzy Cincinnati, OH

Received an UNSOLICITED debit card with my name and an account number by mail. There is no way to contact a human being to discuss the cancellation of the undesired card/account. This is a bad company.

8 years ago

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LSB Lehigh Acres, FL

Received a debit card in mail,but never opened an account. I am not activating the card and do not want to give out my ss number, so I can not contact them. This smells like fraud to me and identity theft

9 years ago

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Kayleeanne cookwilliams

They haven't let me deposit my checks threw my account & there isn't a branch to take them to ounce they declined them for no reason. I feel they are going my constitutional right to cash a check when they don't let me

9 years ago

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Mike Martinez

GoBank custom service is the WORST I have ever expirenced. I was hit with 14 fraudulent (out of state) charges all within a few hours on a single day and it has been a nightmare to get this resolved through GoBank. I called same day as I started seeing the charge notifications on my phone. It is incredibly difficult to even get to a human being when you call their support line. After entering all the account & SS info into the automated system, NONE of it transfers to the CS Rep who requires it all again. Then after 20min I was told I had to wait for ALL 14 “pending” transactions to “GO THROUGH” and become actual charges and then CALL BACK and report them ALL AGAIN. After waiting 3 days I did just that and was told 1 had still not posted so I would have to call back a THIRD TIME for that last one. Then after 30min going over everything the CS Rep told me to listen to the following recorded message and follow all the procedures. The recorded message said I needed to go “find” their transaction dispute form online and list all the transactions and a LITINEY of other details and mail the form to them before they would take action! UNBELIEVABLE!!!

9 years ago Edited September 14, 2021

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Stephanie

Terrible. Go bank is the worst. Like this article says.. its all about luck so if u have a bump in the road like a stolen card or disputing a transaction. You will be sorry you chose gobank.

9 years ago

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Wafik Mikhail Staten Island, NY

More than one month now I can't disput transaction and they ask me to send a form I did but they keep asking on the otherside you can disput a transaction on Amex just one click I'm very upset

10 years ago

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Kristen Alessi Phoenix, AZ

I have to say that I love the concept of Go Bank and the actual bank. BUT.... The customer service is HORRIBLE. Completely ABHORRENT. The worst I've EVER come across. It's really too bad.

10 years ago

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Weathers Haywood Phoenix, AZ

The worse customer service ever in creations Found a lost card within 3 hours after reporting card lost but theyre unreliable unethical uncaring morons

5 years ago

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Clayton Thorofare, NJ

Without any warning, GoBank now throws in cash deposit fees. Each one is $5 at Walmart. Would've been nice to know before the surprise at the register.

5 years ago

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Tamra Harmon ,

my deposit was stolen before i got my card with my name on it at a walmart in another state? how did do that without my starter card and without a pin?

5 years ago

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Olivia Duncan Oakland, CA

I brought a Go Bank card on Oct,21,2020 at my local Walgreens and loaded $380 on it and when I got home to register it I couldn't because it was a stolen card.

6 years ago

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Horrez Detroit, MI

One of the go bank workers stole my social security number and information and refuses to answer my calls. They had a go bank account in my name. This place is crooked

6 years ago

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Alberta Thomas Pontiac, MI

This card is a scam! Do not proceed with opening an account. No customer human assistance which means no resolution. Will steal $8.95 from your card immediately,

6 years ago

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Richard Lewis Chicago, IL

The customer service is terrible with Gobank. No one answers the phone or checks the email support. They are holding on to my money at one of the worst times in America smdh.

6 years ago

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Stacey Milton Mattapan, MA

This is a horrible company. They're not even in US! My account was hacked and all my money was stolen and they did NOTHING!! They lack the necessary skills to problem solve.

6 years ago

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ANGEL FUENTES Elgin, IL

The worst bank in history...they are holding my funds...it's been over 5 weeks....WARNING, DO NOT BANK WITH THIS SOUL CALLED BANKS...YOU WILL REGRET IT....

7 years ago

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Stacy Bentonville, AR

App is pretty awesome with a lot of options. Easy to add money. Luv it!

7 years ago

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Gloria Mercedes, TX

Very handy, useful, cost effective alternative to having checking account.

7 years ago

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Jared Lima Brownsville, TN

The worst company EVER!!! THEY WILL LOCK YOUR CARD. BLOCK TRANSFER AND TRANSACTIONS. AND WILL DICTATE HOW YOU SPEND YOUR MONEY!!! CLOSING MY ACCOUNT ASAP!!

7 years ago

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DeAndrea Bradford Roseville, MI

The customer service is very unhelpful but the time you get off the phone with them your stressed out and right back in square one I wish uber use a different company

7 years ago

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Tom New Orleans, LA

GO bank works great as the link to Uber payments but using it as a regular bank, its horrible. They actually took 10 days to cash a check, in 2018 ...

7 years ago

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John Wheaton Bradenton, FL

My account was Frozen without my permission now I cannot access my funds and have no money to live off of and have to wait up to two weeks for a new card

8 years ago

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Tim Free

Gobank closed my account which I had already set up for direct deposit on another job. There was no forewarning in this and I cannot get a live person to explain why

9 years ago

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Tammie Delynn TX

They deposited my check , closed my account, kept the money n have been ctaking $8.95 out of it for 3 months. Only response i get is my acct closed. Where is my money!!!

10 years ago

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Sally Mae Bel Air, MD

Hello, The GoBank card is a defective product. There is no customer service support, and there is an automated system which has errors. It is a scam.

10 years ago

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Kolton American Fork, UT

2 weeks for a new card and my money is on hold until then at which no bills can be paid, and my vacation will be paid solely out of my savings. Great,

10 years ago

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Ray Montanez Seattle, WA

Gobank stole 4300 from me they need to give a full refund and stop being thieves.the suck 4300 of my unemployment money gone from my account

4 years ago Edited November 30, 2021

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Clayton Macy Wheaton, IL

I would give it zero if I could. Bad customer service, bad service overall. Keep yourself and anyone you know away from this bank

5 years ago

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Brian Eskin ,

I also received a card with monies on it and I did not sign up and CANNOT get anyone on the phone. Seems like a major hack!!!

5 years ago

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Edward Trout Nashville, TN

Can’t get a human on the phone! My 13 yr old son got this card and if it takes an attorney I’m going to get to the bottom of this!

5 years ago

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Bonnie Southard ,

There is no customer service,the randomly decline charges for no reason, I can honestly say no company has ever stressed me out like gobank

6 years ago

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Myra Johnson Great Mills, MD

i am having a problem activating my account online, it wont let me redo none of my personal information.. Then I cant talk to A LIVE REPRESENTATIVE

6 years ago

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Ramadan tayar Van Nuys, CA

Be careful it's scammers they take my 200 dollars and the office in Philippine they give My credit card To Scammer isn't show me any pool

6 years ago

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Gayle M. Jersey City, NJ

I’m pist!!! I couldn’t log into my account and I can’t use my card. I can’t even speak with a live representative

6 years ago

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Why Mt. Pleasant, SC

Very pissed I had a transaction that I didn’t purchase and they can’t refund my money back !

7 years ago

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rk101 Fishers, IN

Easy to deposit /take money with access in walmarts and cvs

7 years ago