GoBank

There was fraudulent use of my debit card and over $500 was stolen out of my account via two ATM withdrawals and 3 other in-store purchases. The remaining $400 in the account was supposed to be sent to me via a check that was supposed to arrive in 2 weeks. I called two other times and each time they said I would receive my refund in the two week time frame. So, six weeks had passed and then I FINALLY received my money after numerous calls and requests to speak with supervisors that were often denied. Now here I sit and still no $500. I received a letter stating that the ATM withdrawals and in-store purchases were "valid transactions." I called to dispute again and I was trying to get more information about where the fraud occurred. It turns it out that these transactions took place in 2 different states pretty far away from where I live. When I asked for more information, they said all he could give me was the store name and the city, and for the ATM's it showed in their system as Cardtronics, Brooklyn, NY. This could be one of 5,000 different machines. So, Iam still in the process of fighting to get this money back. My hope is that I can find the ATM's and retrieve the photos to prove that these transactions were not performed by myself and that I was in fact 5 states away. It seems very odd that this organization does not want to lift a finger to help me in any sort of way. Anyways, stay away from this company. Customer service is terrible if you run into any type of issue. I hope someone from their organization reads these reviews so I can receive some help that I desperately need.

My card was compromised 2 weeks ago. I called them and told them about 2 fraudulent transactions, they were able to assist me by letting me take money out of the account via ATM. I have since been waiting for a new card in the mail and I was making payments on another credit card so I could utilize that one. Unfortunately the payments on the credit card got returned for an unknown reason, then the account was placed on hold because it was reportedly compromised. I called them to inquire about why the account was compromised when I...the account holder was accessing the account. They also said the new debit card that was in the mail with a new account number that was not even activated yet was compromised. So they said they would mail a new card and it would be in my mailbox within 2 weeks. This would mean I would not have access to my money for an entire month. How am I supposed to pay my bills and rent when I can't have access to the my hard earned money!?....I asked to speak to a supervisor on the weekend but they stated no supervisor is on duty on the weekends. I will be calling them first thing monday morning to speak to a supervisor. I've been a loyal customer for about 3 years so I hope they can make up for this horrible experience.

I deposited a check through mobile banking. They indicated I had 24 hrs to cancel the deposit if the hold was going to be long. The next day I tried to cancel the deposit before the 24hr time limit but the website would not let me cancel. I then drove to the bank the check was written on and tried to cash it. The bank teller (USBank) told me the check had been cashed by GOBANK and I could not get any money. I called GoBank and they told me there was a 14 day hold. I responded that the check has cleared all ready and to release the funds. After arguing for several days they never released the funds. It's the 13 th day now and hopefully the funds will be available tomorrow. This is how they make their money, they place holds on funds they know are available and for as long as the law allows hold it so they make interest on that money. Multiply that times hundreds of customers and they can collect a lot of interest. I would not use their mobile deposit any more. I will be closing my account as soon as all my money is available!

Royal Caribbean Cruise Line issued me a refund/credit from a cruise we were on last week. The credit was sent to my GOBANK card. GoBank froze my entire account siting that they needed proof that Royal Caribbean made the refund as it could be a fraudulent refund. Royal Caribbean sent them the refund directly through the banking system - I had no contact with it or any dealing with it being put in my account. That was all done electronically by Royal Caribbean and GoBank. GoBank is requiring I contact Royal Caribbean Cruise Line, obtain a receipt for the credit or they will not allow me access to any of my account - not just the credit. I have called Royal Caribbean, they sent me an email to provide to GoBank along with a screen shot of the transaction, but it does not meet GoBanks demand for a receipt for the credit - but no receipt is issued for credits - thus Royal has no receipt to issue.

I got my check deposit on my go bank account. When I tried to use my card , it said declined. So I called and they said that my card was locked because it was a temporary card and they was going to send me a new one. It's been a whole month and I still have not received my card. I was only able to play my car note and gas bill using the account and routing number ! After , they tried saying that it was some suspicious activity and I had to submit a photo id online! I did that 3 days ago , they said it only takes 2 business days! Now that I am trying to call, it is saying that my information cannot be found so I can not get thru to anybody! I have over 600$ in my account. And I am behind on my rent because of this !

GoBank put a hold on my card 3 minutes after I had purchased food on my lunch break. They said it was due to suspicious activity when I checked the alerts. So I then looked nat my transaction history and noticed that I had a transaction made like I said above, 3 minutes after I had purchased lunch at a GAMESTOP #5734 in Orlando, Florida. If you are know where Orlando is (where Walt Disney World is) and are familiar with surround cities such as Cocoa Beach, (where I was 3 miles from in Merritt Island, Florida at my place of business). Either way, I was at work at least 45 miles away from this GAMESTOP #5734 in Orlando Florida. My card was charged at GAMESTOP #5734 in Orlando, Florida for $372.74. The GoBank Cust. Service Rep then asked me if I had tried to make a purchase for around $371.00 at Walmart in Orlando, Florida. I answered no of course because I was at work. She was very helpful (I thought). She said that they would put a 24 hour hold onto my card to ensure that no more charges nwould be made to it. And send me a new card within 7-10 business days. This happened April 14, 2016. She told me the money would be debited back to my account in FULL $372.74 on April 21, 2016 (7 days from me disputing)(I thought) Boy was I wrong. So on the 21st of April I checked my account, no deposit. So being optimistic, I waited two more days, checked again, NO MONEY!!! So I called. First, the barely speaking English woman with whom I spoke with was INCREDIBLY RUDE. SHE HUNG UP ON ME...TWICE!!! Because I kept asking for her supervisor or manager or anyone that was higher up than her as well as someone that I could understand and spoke English as their first language which is my legal right to do so. So I call back, go thru this long and drug out process ONCE MORE!!! This lady was not rude, but nor was she helpful, or interested in listening to my case, and hearing about how I had gone through this and the money was supposed to be deposited back in two days ago yada yada yada. So I had to file a dispute case, get a case number, then go online and download the dispute form, fill it out, sign it, and email it to GoBank. I covered my ass and snail mailed it also. They emailed me back the next day saying they needed more info. And a transaction dispute form...what I had emailed them. @ copies of via email, 2 via snail mail. So i filled out two more forma and emailed them both separately to their email, then sent two via snail mail again. Today, May 10, 2016, I get an email stating that my transaction dispute was denied. I called and asked why. The man said he didn't know I asked to speak to his superior, again, he doesn't have one!!! DAMMIT, I REALLY NEED TO GO WORK THERE! NO BOSS! That must be the life! Anyways, After about 15 minutes of repeating the question "Excuse me, what did you say? Again, he spoke very broken English...He tells me that the transaction was authorized. I said their is no way that is possible, because I was at work with witnesses, and my debit card on my person, in a location far away from GAMESTOP #5734 in Orlando, Florida! He said I'd have to re-dispute it, gave me a new case number, told me to fill out yet another form, and write a letter with all of the details. This is not the first incident with GoBank. Idk why I've stayed with them after the numerous sh*t they've pulled on me, but I'm definitely out now, once I get my money back. Hopefully there is some sort of class action lawsuit going on against them for this stuff. From what I've researched on the web, it seems to be pretty darn common. OH YES, ONE MORE WAY THEY F***ED ME WHEN I GOT MY NEW CARD IN THE MAIL!!! I transferred $75.00 to my husband's card, immediately afterwards I transferred $75.00 more because I felt like being nice LOL! Well, he only got one of the $75.00 deposits I sent him, but 2 were debite4d out of my account! And GoBank says that there is no way that's true. That they show no transactions of $75.00 twice in a row. They only have one. As I sat there and looked at the screen on my computer of the back to back $75.00 transactions, as well as on my print out of my statement, and the print out of the screen of the computer and on my android GoBank app. So I'm screwed out of that $75.00 too. They don't care I have an infant and a toddler to provide for, to pay for daycare for, etc...They just want to let some dumb A** that probably got my card number from a gas pump the night previous to the day the GAMESTOP #5734 in Orlando, Florida transaction of $372.74 happened. I'm sure that A**HOLE is at home playing his new Xbox One or PlayStation or something to that effect for the amount of money he used of mine at a GAMESTOP #5734 in Orlando, FLORIDA!!! Must be having fun. So what do I do? Do I call the police? Do I call a huge class action attorney? $372.74 might not be a lot of money to most people. But it is life changing money to me and my family!!! Please help me!

I have a bank account with GoBank and my tax return was deposited in my account on 2/3/16 and I started making transaction paying bills they then placed a hold on my account because they felt it was my activity was unusual I had to call the number on the back of my debit card to verify my transaction which I did and they removed the hold on my account so I went back to using my debit card. Later that night they placed another hold on my card without notice and I was not able to use my card at all and then next morning I received a email saying ....We've identified some unusual activity on your GoBank account. To protect your funds, we've temporarily blocked access to your account until we're able to verify your identity. What you need to do to turn your card back on: Using your mobile phone or computer, submit a photo of your Driver's License, State ID or Passport at the website listed below. (We'll give you instructions on how to do this on the website.) When you submit the photo successfully, you'll receive a confirmation, but we'll still need up to 2 days to review it. I did what they asked that same day which was 2/4/16. As of today which is 2/10/16 the hold is still on my account and I have sent them email after email asking them why my account is still locked after the 2 business days. There is no way to contact the bank by phone and the last reply I received today was We apologize for the inconvenience. Your account is currently under review. We will call you as soon as we have an update. This has been such a horrible experience and I'm a single mother of 4 and I have no other money available on top of that I have a disconnection notice for my utility company if my payment is not submitted by 2/10/16 where I had to borrow money to pay it. I have contacted the Federal Reserve and I have a appointment with a lawyer I will be filling a law suit against this bank I hope anyone else that has had problems do the same.

ear Go Bank, Today I called the number given to me by Renia. 1-866-652-4611-2365 I talked to a guy. (Who was RUDE and acted like a real JERK) He says that they are returning my $20 in two or three weeks to my WellsFargo Checking account and they no longer want to do business with me. I assume they are going OUT of business. I was going to transfer a large sum as soon as they released my $20 which they have had since Nov 18th. I did receive the card in the mail. But it will not work because they have a hold on my account. This all started on Nov 18th. I used my business PayPal account to transfer $20 to open a Go Bank account. That did not work. So I transfered $20 from my WellsFargo checking account and they accepted that. But they put a hold on my account because of the PayPal. So I called every week but no one I talked to could connect me with a supervisor and could not release the hold. They said they would call me. They did but I was not at home. The girl Abby did NOT leave a number to call back.I never got any EMails until I left a message here. I have talked over 10 hours over 6 weeks and still do not have my $20. Thank GOD I did not transfer my Social Security and Pensions to them. Stick with a REAL Bank and beware. Avoid GO Bank at all costs. I really learned to HATE them. And all over $20

It is impossible to reach customer service. Nobady answer the phone being forwarded to web site where there is no link to close acctont. Horrible for two months I'm trying to close account and they still charging monthly fee. Stay away from this bank. PS. I dont want to give any stars for placing this comment but is impossible to complete this review.

If I could leave no stars I would it's unbelievable that they have no way to help you get your money that you earned if you loose your card. Than they tell you to report your card lost or stolen that it will give you the option to pick up cash at Walmart but than they turn around say your not eligible...... They also won't let you venmos the money because of restrictions they set on your account after you report your card lost or stolen..... gobank is utterly ridiculous because on top of holding your money hostage they also charge you fees.......

I wouldn't even give this a full star. I opened this account to get deposits receive every month First the locked the account because i received these deposit's. Then they issued be a virtual card which wouldn't work then I called several times to be told there was nothing they could do I just want going to be able to use My money. Then i was hung up on when I refused to except I just couldn't use My own Money. This is the worst so called bank that i ever have has the displeasure to work with.

There are no words to describe how disgusted I am with this company. I disputed four playstation transactions made on the same day and I DONT EVEN OWN A PLAYSTATION! I told them this. I get an email saying that they have reviewed it and cannot refund my money! Ok, so somebody is enjoying whatever costs $240 on a playstation because it's not me! I will NEVER use or recommend this company to anyone. I will definitely warn them. Shady. Thieves. Liars. Those are the only PG adjectives I have to describe them.

Horrible company. The worse customer service I have ever dealt with. EVER! Their people read from a script and won't stray from it. They say they will have their supervisor call you. They never call. I have thousands on my account that I can't touch now because my was wasn't expedited like promised even though I paid for it to be. This is the worse company ever. P.O.S.

Worst bank ever!!!! Got a scam charge and I called the second it happened to stop the charge being paid. She said see saw charge still pending and would put money in my account by morning. They didnt flag it, stop it or even put notes on file. They paid $200 for a scamner. That's not a reputable bank. ALL MY BANKS WOULD STOP THE FRAUD CHARGE. IT'S HORRIBLE BUSINESS PLUS YOU CANT UNDERSTAND THE OPERATORS. BYE! BYE! I'M DISAPPOINTED UBER PICKED GOBANK TO PARTNER WITH FOR THE DRIVERS.

I really wish I would have read reviews on those bank for I set my direct deposit for my unemployment benefits with them my direct deposit was sent to them a week ago a freaking week ago and they have no idea where it is but they don't have it so they say one lady tells me to get a tracking number so I do a surprise when I call back with the tracking number they just keep transferring me to another person every time they go to look up that number and then I start the process all over again in other words they just stole $2,500 from me and I have no idea what to do about it

Gobank appears to be a front for money scamming. Contacted by email from a person posing as our president of our club asking to pay a vendor via wire transfer to Gobank. Played with the guy to get the account number and bank (Gobank). Called the bank to inform them what was happening. After I told them the account number and name they hung up on me. I have reasonable doubts this bank is not above the table, suspect it’s a front for overseas scammers. My opinion, stay away from them.

BUYER BEWARE!! I have been trying to get my account balance sent to em for 6 weeks as of this writing they have decided to keep my money. This is the reason for this write. DONT USE THIS BANK, they will keep your money. The last time I contacted them I ask where are your brick and mortar banks and who own you. They said we are owned by a Chinese conglomerate and our only bank is in Provo Utah. So be careful and go someplace else.

pro no fees if min meet no overdrafts cos if your account is hack and they send you a new card the old account (even though the actual account numbers stay the same) just has all its history gone so if you are to get a refund on the old card number you wont get it and theyre support cant help

GoBank will not accept direct deposit for IRS 2020 income tax returns and the direct deposit for the 3rd stimulus check. GoBank will return both the 2020 income tax refund and 3rd stimulus check to the IRS without giving the customer an explanation. This will cause your account to go in the negative especially if you are planning on your direct deposit to post on a particular date. GoBank Will not offer the $100 to cover overdrafts even though you may have a direct deposit pending.

I received the card in the mail also text messages. I never applied to this bank. I got no emails. I don’t know how they got my information. And like other people I can’t get in touch with a real person in the customer service and they keep asking for your SOcial security number which is very odd. Red flag!! Dont trust this!! I’ll be shredding this one

I did not request an account nor card, but one arrived. I had received three text messages a few days ahead that it was coming. So they not only have my name/address, but my cell phone number. No options to speak to a human on their 855-495-1334 number to terminate. @Ian (another poster) the $2,345.21 on the paper that came with your card is just an example of what their app looks like, NOT YOUR account balance.

If I could give them a - 500 I would not only did they send me out a dummy card and told me to activate it the other card that they were sending me out the account number did not match in the meantime my company said that they sent the direct deposit through so basically I didn't get paid for a whole two weeks because I go to Banks customer service apps does absolutely not know what they're doing

I Received a GO2bank card in the mail thinking I was gonna get my stimulus payments and haven’t seen a dime and was getting puzzled on why haven’t I gotten it already. So started to do a lil digging on my own researching about this card only to Discover why in the hell was I mail this card I my didn’t apply for I need answers can anybody tell me if this a scam and to report it right away

FRAUDULANT BANK I USED THIS BANK AS DIRECT DEPOSIT ON DECEMBER 3rd I GET PAID WEEKLY HAVENT RECEIVED ANY OF MY CHECKS CUSTOMER SERVICE KEEPS HANGING UP ON ME I HAVE BILLS TO PAY WITH NO MONEY THEY SAY IT TAKES 1-2 PAY PERIODS WELL IM IN THE THIRD PAY PERIOD WITH NO DEPOSIT SHOWING ON MY ACCOUNT BUT MY EMPLOYER IS SHOWING ME THEY DEPOSITED THE MONEY IN MY ACCOUNT ITS XMAS TIME WITH NO MONEY TO PAY BILLS THIS IS HORRIBLE I WILL BE CONTACTING A LAWYER DO NOT USE THIS BANK IM BEGGING YOU PLEASE DONT THEY ARE THEIVES

I am a Uber driver, so they offered me go bank debit card and told me I could instantly get paid my checking account, there is no help and go bank to help you to set it up, I called customer service and handsome lady from India with a rooster in the Background. And hung up on me, what happened to customer service where they understand you, I will not use their card and their customer support sucks

I made a mistake and gave you a star only cuz I thought I had to I just want to make sure you don't take any more money from Mark Nash Pekin Illinois because I ain't authorizing it I didn't authorize it the first place you guys took $40 for me a man I have to pay a lawyer $ $5 to review what kind of crap is that you guys are like the worst hardest to get to nobody to talk to your all price sitting around your underwear riding treadmills not answering the freaking phone dang I had to give you a star I couldn't submit it

This is the worst bank I have ever dealt with. A cruise line sent me a refund almost 3 months ago and GoBank doesn’t see anything. I don’t have $700 to give away. They are the worst with helping their customers. Also I have never spoken to anyone from the states. No more speaks go English. I might need to get a lawyer and also file charges with the BBB

This is a very bad online bank. They hang up on you when you ask to speak with a supervisor about unlawful behavior, actions and abuse on their part. I called in to speak with someone about being charged for them sending out a new card without telling me that I would be charged. I got the run around and hung up on 7 times. Don’t waste your time unless you want mistreatment.

I had $110.00 stolen from my account as "money sent". The persons name and email are shown on my account online. I reported this immediately and received a reply that after reviewing the complaint it was not determined to be fraud.???? This is on the Go Bank Uber debit card. I am done with this BS bank. Time to find a more secure relationship. This is a Banana Republic joke of a bank!!!

They do not have good costumer service, I keep calling and calling to get my account deleted... But they will not do so even after all of these monthly fees. I want my account cancelled as I no longer work or have money to maintain the account. This site is a fraud... I will report this to the Federal Trade Commission, it is stupid they will not close my account after getting my account to zero. That is a lie!

Held a $50 imenities hold for a 1 night hotel stay for 2 weeks and refused to release the funds even though the merchant gave them authorization to do so. Unacceptable to hold my money for 14 days for no reason. No email available to contact them probably because the complaints would overload their system! They suck

I have had money stole from Go Bank in Aug and now it’s sept and I still haven’t got my money back. Strange think is the person that stole my money had the same email as GO Bank. I have been trying to get my money back since aug and they tell me now I will get it in oct. really. Not only this I believe this country is out of this country because you can’t understand a word they say. I had to tell the lady my address 5 times because she couldn’t spell Forest. Really that’s a second grade spelling word. If you value your money go somewhere else this isn’t the bank for you.

Go bank will steal your small deposits even when you screenshot them. When you call Customer service no one seems to understand what you’re talking about. And when you ask them to repeat something they get an attitude put you on hold and hang up on you. I asked the customer service lady what happened and why I seen the transaction this morning and now it’s gone and the money is gone she said don’t question the bank. They stole $100 in two days for me I screenshot it it and submitted it and they said give them 30 Days to investigate. They charge fees for everything.

Total scam company. I had my identity stolen and they would not cancel my account as I could not provide the mailing address where the card was being sent. I could obviously provide my social security number and birth date, but they would not close my account. I talked to four different customer service employees and they were on cells phones that had a terrible connection and could not help me.

At first I loved it, because I never had a problem. Bank is excellent when you don't have a problem. Customer service is rude and actively refuses to help or even listen. Asked for a supervisor, agent sent me back to beginning of queue. Real professional. Found out Go Bank is part of GreenDot, and it all makes sense. GreenDot is fraudulent company who steals your money. So I guess Go Bank is capitalizing on a transaction stuck in pending limbo to steal that money from me.

I received a card that I did not request and I did not open an account. I attempted several times to call customer service, but when I entered the 16 digit card number, it was invalid. I attempted to complete a fraud report and when I submitted, the message stated "unable to process." When I attempted to use their "chat" function, there was a message from 5 days earlier stating it was unavailable. I won't activate the card, nor will I provide my SSN. I filed a complaint with the FDIC and our State Attorney's office.

I received a card that I didn't order. I called to cancel but they wanted my SSN and other personal details that I wasn't comfortable giving over the phone. I asked for the card to be cancelled and they said they couldn't do it without my personal information. I think this is a scam company, please beware. I would give it a 0 rating but it's not allowed.

Up until July 8th, I was receiving 5% cash back on all gas purchases. Without any warning or notice, they discontinued this, and now receive less than 1% or nothing. In order to find this out, I had to call 3 times. The first time I was on hold and they disconnected, the 2nd time the operator never responded after I answered her first question, though I could still hear an open line.

I would not even give Go Bank one star. Stay clear of this banking alternative. We have a card with $500 on it. We have a receipt and the card in question. The card keeps getting rejected at the ATM. We went to the Walmart store in Austin TX where it was purchased. They said that Go Bank could not be reached because of the pandemic What?!!!! Stay clear. This is a horrible situation and it’s not resolved. Ironically, WE NEED THIS $ because the pandemic has caused a hardship!!!!!

I’ve had this bank for about a year with no issues... until April 15th when the funds from my stimulus payment did not, and still hasn’t, reflected in my balance. The IRS deposited it on 4/15/2020. I haven’t been able to speak with anyone cause the phone system is automated and will not transfer to a live person to speak with. This is horrible! Their lack of communication is unprofessional.

Frequently there are error messages when trying to log into the account and this will happen for hours and even days in a row where I cannot access my account. I spoke to somebody from customer service at one point who said they do not know why this happens. It's super inconvenient that I cannot access my money on a consistent basis. I'm so happy I changed bank accounts. I also had somebody in another part of the country using my debit card at one point. Horrible account to have. They also post transactions on the wrong day and prevented me from pulling out Max limits off my card.

Go bank has been continuously posting an extra pending charge to my account on several occasions when I make a payment with my card. When I call to let them know it was an issue they continue to blame the merchant when it had happened 7 times in a month's time with 3 different merchants. When I called they just kept telling me to file a dispute and it could take up to 10 days for this to be resolved. I spoke with a supervisor Lori and she continued to talk over me and hung up in my face.

WARNING STAY FAR AWAY FROM GoBank. Someone opened up an account in my name and using my old address under this GoBank, that I've never even heard of. I called the banks main line, was transferred to their fraud department and the fraud department could NOT close or take any action to the account!!!! WOW Unbelievable. The only reason I found about about fake account opening is because thank god to US Postal Service, they forward my mail to current address . This place operates on "shoe strings" and is a total scam. Stay away FAR away away!

Horrible company horrible bank. Suggest nobody use that bank. I had around 2000$ on my bank account. And I saw 17th transactions for amount 1750$ that I did not recognize! And I did not made them and I tried to dispute all of those transactions. Unfortunately they told me we can not give money back to we think that you made those transactions, so It seems like I am not gonna get money back.

They stole my money! I many a purchase for X mas black Friday, and cancelled the purchase 5 days later. Long story short, GoBank has not issued a credit back to my account, siting the situation is still under investigation, even after being GUARANTEED a credit 20 days ago. Oh, they lie when they say they call you back. All they are doing is clearing their call queue.

They douse charge purchases they put my account into negative 400 dollars on day I was getting my direct deposit they took the 400 out of my next check. Customer service dont know what happened there to call in 2 days or credit me hasn't happened. There a RIP off . Sonner or later ur bound dto get ripped off by them dont use them they are crooked

My information was stolen and used to make several large purchases which wiped out all of my funds. After a two week "investigation" gobank determined the purchases were valid and would do nothing further unless I submitted proof it wasn't me that made the purchases. They let the thieves get away and did nothing! The kind of proof they want cannot be obtained.

Terrible bank. No one in custimer service can clearly speak English. Can't get my funds back from an overcharge even though the business sent me a copy of a deposit they made refunding the money and the bank has the funds. They keep asking for the same information even though it was sent by email to the email address they provide. At 70 years old I feel senior abuse is taking place. Someone needs to file a lawsuit against this bank so changes are made. Just so frustrating and with dealing with the incompetent staff.

My wife and I purchased a go bank card at Walmart and loaded $150 a week ago we have not received our money on the card or a refund we called customer service over 10 times and no satisfaction we filled we being robbed we done everything go bank required for a refund and still no satisfaction customer service reps are uninformed all with conflicting answers ..please look up our case the name is Lillian B thank you