Name: GoBank
Rating: 1.3

star star_border star_border star_border star_border

Meimou Austin, TX

Scam. I should have read the reviews.. I admit it, I should have read the reviews first because they just took me for $23.00. I tried to verity my account but my tell me: "Whoops. That doesn't match up. Please take a look at your card expiration date and re-enter it." Thing is I put in the exp date correctly...dozens times. I thought it was a malfunction at first, but after I read the reviews, I believe it's a scam. I'm sick of corporations pulling this stuff. I seriously think we should consider a class action lawsuit.

9 years ago

star star_border star_border star_border star_border

Kelley and David

Gobank is great, UNTIL you have a problem; their CS representatives are obviously doing nothing but reading from scripts, my husband has spent hours on the phone and time off work trying to get $1400 dollars in erroneous pending charges removed from our account, as of today they have stayed on the account for over 20 days causing our house payment to be late and delayed us putting a downpayment on a new vehicle. My recommendation is that you NOT use this company.

9 years ago

star star_border star_border star_border star_border

Brianna G. Quattlebaum

Lost my card and had no access to my money for over 2 weeks. They only have 2 options to get your money but neither of them worked for my situation and they refused to even try to work with me. My new card was going to be arriving soon but I needed my money now so when I called I got the run around by what sounded like the same girl who was pretending to be a supervisor then someone from the lost card department. Each time I was transfered they cancelled my card and requested a new one. So now I'm waiting...... once I get my money I'm never using them again!

10 years ago

star star_border star_border star_border star_border

Jennifer West GA

It has now been 12 days and counting. I was issued a refund by a merchant who only charged my card by accident. You would think this would be automatic. For the 10th day they said it was still pending, then it was not found. Now it has been found but being investigated bc "This never happens " I don't even know how to get my.money I am so pissed. $157.10. Why would a bank have to steal. But I am reporting them.to the FDIC

10 years ago

star star_border star_border star_border star_border

Jennifer Nichols Monmouth, ME

If you expect to have access to your own money or even decent US based customer service, do not purchases a GoBank card!! Because they screwed up my mailing address, they deactivated my card, with every dime I have put on it, and now have to wait 7 business days to get at MY MONEY????? Not one customer service rep eis from the US, they barely speak English, nobody above the phone answers to speak with, no expedited shipping of cards, no help with problems they create, etc...... Do Not EVER purchase a GoBank or Green Dot card from WalMart, total fraud!! Jennifer from Maine

10 years ago

star star_border star_border star_border star_border

Alexus Mayfield Edinburg, TX

horrible customer service if disputing any transaction refund or otherwise they will cancel your card with no prior given notice and send a new one also the bank will not authorize any transactions untill you activate the new card smh I Don't think I will be keeping this account as soon (if ever) as i get my new card i will be taking out all my money and hopefully opening a One United Bank account I all ready have a cc with them and so far no complaints

10 years ago

star star_border star_border star_border star_border

Andy Price Seattle, WA

Uber uses GoBank for instant pay but you can not even withdraw all your money. Max withdraw is $2500 every 30 days. So if you make $5000 per month and deposit it you will never see all your money without closing your account even then it takes weeks upon weeks to get a check. IF even GoBank decides your account was legit. I've heard of others closing their accounts GoBank freezing the money and saying you must prove every transaction.

10 years ago

star star_border star_border star_border star_border

Diyah

I have been having an issue with the card since my second week of use. They have taken finds out of my account that were not supposed to. If I have a negative balance and try and clear the balance by transferred funds into the account, the negative balance gets higher. I'm so frustrated with this card and most of their representatives. The majority act like its nothing they can do about it or as if they're a part of a scam.

10 years ago

star star_border star_border star_border star_border

Bridgetteturley Lafayette, CO

This is the worst company ever!! They have been holding on to funds that I have earned when driving for Uber. I wouldn't recommend this company EVER!!! Unless you don't want to see your funds. They keep saying they will get back to me in 1 business day. It's been 4 DAYS!! And not to mention no one speaks English!!!! I have had NO food or gas for 4 days because of these people. When I called they kept apologizing and saying their system needs to update. It's been 4 days!!!!

10 years ago

star star_border star_border star_border star_border

Darren Modesto, CA

They have frozen my account with over $300 in it and say they need receipts from deposits before they can free the money. The whole idea, fools, is there is no paper receipt its supposed to be online. The customer service will not answer and say the same recorded thing over and over. They are holding my electronically deposited money from a legitimate source and will not give me access or explanation. They are crooks and I will have to go the congressman's office to try for help.

10 years ago

star star_border star_border star_border star_border

james alexander Springfield, MO

I attempted to transfer $125 to my vault and it was declined. According to a gobank guide it was done while the system was upgrading and that's why it was declined. The $125 simply vanished from my account. I've sent numerous emails only to be answered once and I've called them four times only to be told that it was turned in to their technical department and that's been 8 days ago today. I'm getting very upset because any resolution should not take this long especially when it was their fault. I NEED MY MONEY!!!

10 years ago

star star_border star_border star_border star_border

Pedro Maisyn Giles Baltimore, MD

They suck I closed my account in 2019 they were supposed to send me out a refund check in April 2021 never got it . I was also supposed to be getting a check in October and November from two years ago of closing the account and guess what I still don’t have it they are liars con artists and thieves

4 years ago

star star_border star_border star_border star_border

David Dill Seattle, WA

I have almost 1300.00 from a check I was supposed to get over a month ago I tried transferring the money it wouldn't let me I have been calling to try and get my money and at first they told me 2 weeks and now it's 30 days stay away from these lying thieves we now have a attorney we're going after these bastards

4 years ago

star star_border star_border star_border star_border

Steven S Jackson WA

Sucked just closed my account with no warning. No email no snail mail anything. Reason for closing, the program had ended. Whatever that means. It is all they would say. Plus I get to wait 30 days before I get the funds that were in the account.

4 years ago

star star_border star_border star_border star_border

Jill Lewis Dallas, TX

The absolute worst and sorriest excuse for Bank on the face of the earth! They will steal your money and leave you on hold for hours and hang up on you and nobody even speaks English well you can’t understand them. They stole $200 from my account and now they refused to give it back over an ATM error!! Beware beware beware do not use this bank

5 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Brian BIDDLE Nashville, TN

Did not transfer the $900 i set up to send to my regular bank as i use go bank for money i make driving uber. Been 3 weeks and a day and they still have not transferred the money. Calling an attorney tomorrow. I guess the need my pay check.more than me.

5 years ago

star star_border star_border star_border star_border

D Studio City, CA

Blocked my account cause I returned some items that I made from that account. Horrible customer service. Can't understand why they block my account I have over $600 and they still charging me monthly fees for an account I can't use.

5 years ago

star star_border star_border star_border star_border

Deshay johnson Indianapolis, IN

is full of crap they lied about overdraft protection they say if you get to direct deposit you be available for that $20 overdraft I got three direct deposits they going to tell me I can't enroll until March 29th Liars Liars Liars Liars Liars Liars on getting a lawyer

5 years ago

star star_border star_border star_border star_border

Michelle Sanchez ,

I think go2bank just stole my identity. I gave then my social to stop them from sending me texts and to delete this unknown account. I never opened or heard about this company. I am still gettint text messages about untrusted deviced connecting to this account. HELP!!!

5 years ago

star star_border star_border star_border star_border

Nothavingit Northfield, OH

Absolutely SHADY! I am getting text messages that my debit card is on the way? So I reach out worried that someone may be using my info, and am told no, this is just a promotional thing??? A promotion, sending me a bank card? Umm okay you shady people, take my info out of your system. I reported to BBB.

5 years ago

star star_border star_border star_border star_border

Gerard Vaughan Brooklyn, NY

I'm so glad that I read these reviews cause now I know who scammed me.GoBank.They double charged my account not once but twice.Not knowing if it was the deli or Gobank,there's no doubt in my mind now who it was.Now I understand why they denied my dispute.What do you expect from a third world bank.

5 years ago

star star_border star_border star_border star_border

Ian miller Jenks, OK

I'm not giving you any stars I get it in the mail says I have 23 hundred and some dollars available I approved the approved and I activate the card but yet I don't have the money so you lied to me and another mother f****** Liars

5 years ago

star star_border star_border star_border star_border

Do NOT Bank With GOBANK New Orleans, LA

This bank does not have a branch for you to go into, so if you lose your card and need money you are assed out. I inquired on getting my card expedited as the representative mentioned! but only certain accounts qualify! But yet him or his rude supervisor couldn't say which accounts. please note I will not be banking with them any longer

5 years ago

star star_border star_border star_border star_border

William Warren Las Vegas, NV

Total scam. Allowed me to open an account without an ID and then froze it claiming suspicious activity when there was no suspicious activity. Then after I was finally able to get an ID they had already closed my account and sent the money that was in my account back to the sender. Their customer service is a joke too!

5 years ago

star star_border star_border star_border star_border

Bette Pittsburgh, PA

I received a gobank card at my address but in a unknown name! I called number on back of card, oh my! All sounded bad! First person sounded on cellphone with bad connection, then fraud dept person, couldn't understand a word from her, she eventually just hung up on me! I reported to federal government on fraud .....this bank needs closed

6 years ago

star star_border star_border star_border star_border

Bob Cottle Simi Valley, CA

I think this so-called bank is a scam. If you receive a debit card from them I would discard it immediately. I just received a debit card from them in the mail and I did not open an account with them. Lots of scams out there.

6 years ago

star star_border star_border star_border star_border

Zenda Las Vegas, NV

My SBA loan was deposited into my Uber GoBank Account on June 30, 2020. My account has been on hold for 14 days now. After speaking with corporate I was informed that my account should be cleared up by 7/13/2020 It is now 7/14/2020 and my account is still blocked.

6 years ago

star star_border star_border star_border star_border

Larry Apfel Atlanta, GA

I would give GoBank Zero stars if I could. Their fees are usurious. Fees waved with $500/month direct deposit which my employer does not offer. Charges to deposit checks or to deposit cash. This is a bank of last resort. If you have ANY other option, use it. DO NOT USE GOBANK!

6 years ago

star star_border star_border star_border star_border

Dee Gallegos Denver, CO

If I could give this bank negative stars I would. Worst bank of all time. They are a huge scam and I would not trust them with anything. They deposit your money into other people's accounts and then won't help you fix it. This company shouldn't even be allowed to do business.

6 years ago

star star_border star_border star_border star_border

Teach Edmond, OK

Got a credit card from GoBank I never applied for. I cannot get a hold of a human to close this fraudulent account! The phone number and website require very personal information before letting you move to any options. I think this is a shady business and would NOT trust it!

6 years ago

star star_border star_border star_border star_border

JAckjack Fairhope, AL

I did not open an acct with GoBank but received a text telling me I had just changed my debit card ATM PIN. I tried calling but can't get anyone on the phone. They will only communicate after you enter a social security number (which I won't give over the phone) or with an acct number which I do not have.

6 years ago

star star_border star_border star_border star_border

Libby Munro Owensboro, KY

They SUCK. They don’t answer the phone or messages for BASIC customer service requests. Now they are preventing my home loan from going through because they won’t answer the phone. What kind of a bank does that? I’m switching as soon as I can. I’m disgusted.

6 years ago

star star_border star_border star_border star_border

Connie Hart Jacksonville, NC

Wish I could give it 0. I bought a go bank prepaid card at dollar tree. Loaded $20 in it and was charged a $1 at the register then charged 8.95 for a monthly maintenance fee. So basically they took $10 from a $20 deposit. Don't buy this card.

6 years ago

star star_border star_border star_border star_border

Uber Santa Monica, CA

Horrible, Horrible, Horrible...I lost close to $2,000 due to fraud and there was no one who could help me. I was dealing with non English speakers who didn't know the first thing about banking! Stay Away!! And Uber...you should be ashamed for aligning yourself with this scam of a bank!

6 years ago

star star_border star_border star_border star_border

Jimbo Spring Hill, FL

Very Bad Bank They don't do a credit check so scammers like to use this bank for their criminal activity. They really need to clean up their act. One star is to high Customer service was useless Do business with them at your peril .

6 years ago

star star_border star_border star_border star_border

Tammie Lewis Foreman Vernal, UT

They have never deposited my SSA check into my account. Last month it was 28 days late being deposited and now this month so far 9. I have been told they have to open an investigation that it will take 2 business days everyday. I have called and so far no results. This is a big scam, this IS NOT a bank!! Do NOT trust them with your money!!

6 years ago

star star_border star_border star_border star_border

Alek liu South El Monte, CA

This is a scam bank,don’t ever sign up with this company guys.the customer support not even exists,I lost all my earnings from my Uber account last week and try to call the customer support not even helpful at all.hard to get my money back,Hope karma get in the person who take my money.

6 years ago

star star star star star

Cheryl Reese Aberdeen, MS

My money was transferred for no charge between my GoBank account and my account at another bank. I love it!!!

7 years ago

star star_border star_border star_border star_border

lori deyo Mountain Top, PA

i had gobank to use for my deposits from college and its been one headache after another. i had 2 transactions taken out of $120.00 then after i complained they had to give me a new card,,,so i had 38.00 left and tried transfering it to paypal well its lost. now they are having a big deal of giving my money back...this is ridiculous.

7 years ago

star star star star star

Robin Sandston, VA

I can use my card anyway I've rented cars with it. I get my paycheck a day early. I really like this card

7 years ago

star star_border star_border star_border star_border

ceebee Oklahoma City, OK

I have used the direct deposit feature for uber visa for about a year. No issues til this morning, same employer, same everything, now my work pay is not showing on my go bank card and the numbers they have listed tell you they cannot help you right now to log in online or go to the app.

7 years ago

star star_border star_border star_border star_border

Kevin Nashville, TN

They promise a debit card in 7 days, and almost a month later I still have no card and no access to my funds. They refuse to send card with tracking number even though it's my third card they are sending. Terrible service. Avoid if you can.

7 years ago

star star_border star_border star_border star_border

ABUL Austin, TX

My card was skimmed and someone took $100 from the card. GoBank is saying it's a valid transaction! Literally, it was a $100 gas purchase, 200miles away from me! Now I have to prove I'm innocent. Reported them to BBB, FBI and CPFB.

7 years ago

star star_border star_border star_border star_border

Shaun Chicago, IL

I reported my card lost, it has been two weeks and I haven't received anything. I can't talk to anybody, and if I do they barely speak English. This "bank" is terrible. I have NO access to my money which is extremely inconvenient. I would not recommend this bank to my worst enemy!!!

7 years ago

star star_border star_border star_border star_border

Frank Sims Glendale, AZ

Go Bank is the worst company I have ever had the displeasure of dealing with. If I could give them MINUS 3 BILLION STARS, I would. I reported my card lost. Been 3 weeks and I STILL haven't received a replacement. You can't TALK to anyone. Yes, GoBank sucks the big kohuna!

7 years ago

star star_border star_border star_border star_border

Rene Ramos Ormond Beach, FL

They often have technical difficulties. We were charged an NSF fee even though funds were available. Customer service just puts you on hold or transfer you with no resolution. When you email them regarding the dispute they advise you to call.

7 years ago

star star_border star_border star_border star_border

james clark Palm Springs, CA

What a JOKE they are. I had a credit from Paypal not some small time merchant but PAYPAL credit my card for a return. They are telling me 7 business days before the funds are released. They are NO help. I am closing my account and will NEVER do business with them again

7 years ago

star star_border star_border star_border star_border

Miranda Grand Blanc, MI

GoBank is the worst prepaid card ever, If I could give 0 stars I would!!! I have not used my card in 2 months and they want to take $8.95 twice when I have a zero balance now thanks to them I’m in the negative, so I’m going to do them and myself a favor and cancel the card. Not worth it.

7 years ago

star star_border star_border star_border star_border

Angry Nancy Gastonia, NC

GoBank stinks. Their customer service is the worse I have ever experienced. Had $225 taken from my card in another state as I was sitting at home. I got the notification and called them immediately. The denied the dispute. Even though I send them all the information. Hate it!!!

7 years ago

star star_border star_border star_border star_border

Richard Flemington, NJ

Purchased at Walmart put $200 on account register card received message that I wouldn't be able to add more money because I couldn't be verified. No way to access the account balance. No number to call. Finally found number online system couldn't recognize keyed in input.

7 years ago