Name: GoBank
Rating: 1.3

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Jana Edgewater, FL

Worst bank I have ever dealt with. Deposits take 11 days to clear. Also, currently have a pending charge that is a duplicate of one that was cleared 9 days ago. I spoke with customer service and they said they cannot do anything at this time, even with info and proof fr merchant that they only charged me once. So GoBank CS states that duplicate charge will have to clear first before I can even begin a dispute. 9 days and counting in pending. I want my money back.

7 years ago

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Rene Torres Washington, DC

The worst Bank I've ever dealt with. Made a purchase at Express.com. Lost my debit card used for the original purchase and decided to put the refund on my Gobank. The store rep said that's OK to do so. Gobank blocked my card and I have about $900 in the account and send them original receipts of purchased and they want a different receipts every time I call, they always come up with something different and not willing to release my money. I might need to get a lawyer to get this but be aware and they always have an excuse to steal your money.

7 years ago

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Ariel Chicago, IL

THIS BANK IS NOTHING BUT A FRAUD. THEY ARE THE SCAMMERS THEMSELVES. MY CARD WAS USED IN TWO DIFFERENT STATES, LEFT MY ACCOUNT NEGATIVE. YOU CAN DISPUTE ALL YOU WANT, THEY WILL NOT APPROVE ANY DISPUTED TRANSACTIONS. NOBODY SPEAKS PROPER ENGLISH HERE. YOU ARE DEFINITELY BETTER OFF CLOSING YOUR ACCOUNT WITH THIS BANK. THEY ARE THIEVES AND STEAL YOUR HARD EARNED MONEY! PLEASE DON'T OPEN ACCOUNT WITH THEM. IT WILL SAVE YOU A LOAD OF STRESS.

7 years ago

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Jolene Yeado Colorado Springs, CO

I have had OK everything with this card. I disputed 3 charges about a month ago. Nothing was ever resolved. Now I have had them "hold/pend" almost $300 for almost a week for a gas purchase that went thru immediately. Which is causing other bills to bounce. I call & get the run around, asked for a manager, got a supervisor that hung up on me rather then send me to a manager like I requested. DO NOT RECOMMEND!!!

7 years ago

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Christine Woonsocket, RI

If I could give no stars I would! I put money on it go bank debit visa and cannot activate it like thousands of other people. Your best bet is to call visa. When I did they transferred me to someone live for go bank. They told me to wait two business days for the financial department to call me back. I already know I’m not going to get a call back. I just want my money back!

7 years ago

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Michele Anderson Battle Ground, WA

FRAUD!!!!!!!!!!!!!!! I noticed my bank account was 0. I found 2 fraudulent charges for the exact same amount 2 days apart and called go bank. The representative said well your money has been put aside to pay them. I told them to stop payment it was a fraud. She said we have to let it go through, then you can file a claim. and guess what?!! Now their phone number doesn't work. I feel victimized by the crooks and by this alleged bank. anyone have suggestions on what to do?

7 years ago

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Conrad Houston, TX

DO NOT PUT ANY MONEY IN THIS JOKE OF A BANK!!!!!!! Over $1900 was stolen from my account and after their "Investigation" they refused to refund my money. I did not make or authorize these charges. I have never been to Applebee's much less would I ever spend $150 there. I filed a complaint with the BBB and the FDIC. I also intend to file a lawsuit if necessary to recover my money. I am a Uber driver and I thought this "Bank" was legitimate.

7 years ago

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Anonumous Cedartown, GA

Ive had several times where a purchase was made and I know I never used my card for the purchases. So Ive had money here and there just come up missing out of my account and I totally don't agree with all the extra charges and I still have not found an ATM where its free to withdrawal any money. If I was to add up all the fees and extra charges, I would be sick. So this bank needs a lot of work. DO BETTER!

7 years ago

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Lara San Diego, CA

I have now had several incidents of deposits not accurately being credited to my account, as well as gas stations pre-authorizations not being credited back, despite multiple calls to customer service. You have to watch your balance like a hawk! And if something doesn’t get credited, expect to wait days and multiple calls to customer service to resolve it.

7 years ago

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Justin Kenner Clinton, IN

Even defied a court order. Sent a certified court order to fix the account so I could close the account and transfer my balance of $5000 to another bank. This took two months and still gave me a hard time to get my own money. There was no question the balance was correct. They just wouldn’t release my money. After 60 days and a court order I still don’t have my money. I’m now going to involve https://www.consumerfinance.gov/complaint/ this bank is a scam.

7 years ago

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uber driver Pompano Beach, FL

On may 12th my account was fraulently used at a exxon mobil gas station. the amount was $53.00 I received an alert on my phone.I immediatly called gobank.I was told I had to file a fraudulent transaction case and send a letter,I did.after two weeks My claim has been denied.I signed up through uber,they will not help,gobank is the worst bank ,very bad customer service .They make it easy for scammers to steal your money.

7 years ago

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Cory Cole Franklin, TN

Had a direct deposit sent in my middle (that is what I usually go by) but my account is in my first name. They blocked my account and won't let me have access to my funds (even the ones before the deposit). It has been a week and the only response is 'It is being reviewed. Please wait'. No matter what question I ask that is the answer. My employer has tried pulling the money back and resubmitting. It i not working and I asked if the block is preventing it and I get 'It is being reviewed. Please wait'.

7 years ago

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Yvonne Farmer Poplar Bluff, MO

Money was to be refunded. Called to make sure money was available.1 person said yes. Tried to use the card. It said no money. Called back 2 more times . By the last call. I was furious my money is so screwed up. I am changing banks.

7 years ago

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Jim New Philadelphia, OH

Worst bank ever! Hands down. Customer service is horrible. You move and you can't change your address without getting a new card from walmart and going through the whole process. I lost my card and moved. They can change your address but you need to send a photo id copy and everything but your DNA to change your address. Any other bank on the planet is better. Don't do it!!!!!!!

7 years ago

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Rebecca Hamrick Fort Lauderdale, FL

HORRIBLE CUSTOMER SERVICE FROM INDIA!!! They answer the phone just to tell you that there is nothing they can do to help you no matter what you are calling for. You cannot dispute false charges, and the website is always down. If the website and app crash your money gets stuck and they will not help you over the phone. I HATE THIS COMPANY!!!! USELESS!!! NOT A REAL BANK!!! A SCAM!!!

7 years ago

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Dylan kreidler Miami, FL

What kind of bank does not allow transactions through Uber and Lyft? This is ridiculous, they let you use it a few times and then cut it off. You call and they say they don’t allow transactions from Uber why? And then I try to make an online purchase... BLOCKED AGAIN. Most banks will block it and send you a text and ask if it was you or let you call and tell them to approve it. What kind of BS bank is this? You might as well carry cash... you'll have the same access.

7 years ago

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Tamiko Stewart Avondale, AZ

000000000 STARS if i could. I reported fraud on my uber gobank card for $22 the beginning of January not only did they close my account which they didn't explain that to be prior but i have yet to receive my money that i had in the account as well as the $22 back. Due to the account being closed you cant get anyone on the phone. I have emailed them numeroiuse times and i received different information every time. and of course sorry sorry sorry which is a bunch of BS. Uber should not use this bank for the drivers. I have refused to drive for uber due to this matter.

7 years ago

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Kevin Las Vegas, NV

Zero stars is more like it. They used to have a feature to pre authorize checks. About 3 weeks ago that feature disappeared. I called “customer service” which sounded like an off shore call center. I was told that I should write checks just like a regular checking account. I followed that advice. I just got notice that one of my checks was declined because I did not pre authorize it! I have been trying to contact go bank about this and I have received no reply. Do not open an account with this fraudulent “bank.” I am closing my account. What a pathetic joke of a business.

7 years ago

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Uber driver Las Vegas, NV

If I could give a zero I would. I use this card for instant payouts at Uber until they stole my money and created a negative balance. According to them I withdrew the money at an ATM machine in another state. I am still trying to get my money back. Do not trust this card, they have no chip hence no protection from theives. I will be filing a report at BBB.

7 years ago

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Geisha Jauregui Bristol, VA

Negative balance out of nowhere. Ok so I called and they said it was accurate. I deposited money. To take care of it. Then when I had transferred the remaining to another account, it said the EXACT same negative balance. So I transferred a dollar back in to see what happens, and now it’s $1. Just too many issues already with this card. What happened with the guaranteed no overdraft unless it was the monthly fee?? GreenDot GoBank is trying to steal money. Point blank period!!!!

7 years ago

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Jerry derrick West Columbia, SC

Its always nice to know you can trust your bank this isn't the bank you can trust my money came up missing sense Nov 3rd the have played me every sense they refuse to add it back to my account they have lied and told me they mailed me checks on two different occasions they lied. they don't have no care for you I would choose a bank that cares this one don't care and if you like to keep your money take it out of this one

7 years ago

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Ishmael Gomez Stockton, CA

Ok I have been a victim of gobank I had them through Uber and had very good service for a long time. Then all of the sudden they shut my account down without notice or reason. And my $700 in my vault is out if my reach. I will pursue gobank until I recover my money with paitence. I will contact FBI and file law suits until I recover every dime they cause me I am not the one to mess with!!!! Gobank don't know me but they will surely see I'm not like most people! I'll post updates on the progress of this situation!!!! Good luck everyone who took a loss!!!

7 years ago

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Amy Southbridge, MA

I couldn't even register my card. I bought it at cvs. They activated the card to confirm the purchase. I loaded $200 on it and never got it. They would not register my card. 200 was stolen. by them from me. I spent 4 hours at CVS on the phone with greendot and gobank incompetent customer service along with cvs corporate and they kept telling cvs to give me 200 and leave their cash drawer short and they would send them the money back. Ha . I lost out on $200. I am livid!

7 years ago

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Uber partner San Marcos, TX

Denied a GoBank Card through Uber without any explanation as to why. Uber can’t provide any help except a toll free number that GoBank will not answer if you don’t have an account with them. I’ve received a debit card from my local credit union, American Express and Discover without any hassles. I only applied at GoBank for the Uber perks that come with the card. No harm. No foul. There are other banks, both brick and mortar and web-based that will be happy to have your business.

7 years ago

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Taneka McFadden Oakland, CA

This card is the worst! I have the card because of Uber only. They canceled my card without my knowledge yesterday which put me in a tight situation. The customer service agent I spoke to was very unhelpful and kept giving me genetic answers to my questions. There are other options in the same market out there and im grateful for that. I couldn't recommend this card to anyone.

7 years ago

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Jennifer Helf Port Orford, OR

There customer service suck I never recieved my debit card and now they froze my account for supisious activite WTF! there's been no activity cause i dont have the debit card!!!! I dont recommend this bank lawsuit I think is in order and calling the fed bbb and walmart and green dot, Havent beenable to pay bills get fuel ect... so my 582.00 just sits there not helping me at all

8 years ago

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James Jersey City, NJ

They say you will get your salary earlier.. its a big big joke!! When i used this bank as direct deposit to my paycheck only twice i receive my paycheck early after that i always receive my check every Thursday..and thats the day that i will get my check from my employer..whats the sense of thier offer that you will get you check earlier..if you posted to my account same day as my employer giving my paycheck..

8 years ago

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Robin Clarke Murfreesboro, TN

For 3 weeks now I have been unable to get to my money. I have not used this account for 2 years and no longer have a card but my card was attached to my messenger when my friend sent money and that money was crucial. Go bank did not send a new card nor can I upload my ID as requested nor can I get to a live person. I had to take out loans to feed my kids and now 3 weeks later no card no money from them. No way to get to it

8 years ago

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Timothy Thomas Aubrey, TX

These people are crooks. Money has been taken out of my account and cannot give me a reason why. I had to pay my rent and they closed my acct and still have not received my card yet and don't even know how long it will take to receive. They closed my acct down without my permission. I am going to speak with an attorney about this and will be filing a lawsuit against gobank. Please do not use this bank. They Are Crooks. I'm getting ready to contact corporate as well.

8 years ago

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Lenell Timberlake Burbank, CA

Terrible. Can barely make out what they're saying through their thick Philippino accent. Dealing with them is like having a tooth pulled. Someone stole money out of my account so gobank blocked me from my own account. So I have no money to go to work so I'm losing money every minute of this ordeal and likely end up homeless because I can't access my own account. Thanks go bank for ruining my life with your bad policies. I hate this company so much.

8 years ago

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Amber Tapia Canyon Country, CA

I have been trying to get ahold of go bank for the last hour and a half, it sends me to an automated system. It doesn't give the hours of operation or anything. I have bills to pay and my act is on a temporary hold. How am I supposed to pay my bills if they aren't answering the phones. And if they are closed why doesn't it say we are closed right now please call back when we are open!!

8 years ago

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Ashley Glover Conyers, GA

This bank is BOGUS and FRAUDULANT. Don't do it. I had 200$ cash withdrew from my account from an area I've never been to. They tell me they see where my account was compromised. I called just to find out my dispute was denied saying I authorized it when I was in my bed asleep when the notifications came through. Things may look good but they are some crooks. Don't bank with these ppl!!! Keep your money safe!

8 years ago

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Robby Rogue River, OR

Unauthorized charge of $30, 'Shell Adj' - charged on July 3'rd/4'th, started disputed on July 4'th. They said to send in dispute form or letter within 10 days or else it would be denied, tracked dispute letter which was received July 11'th or within 8 days. They opened and closed dispute one day before receiving dispute letter. I believe they have intent of falsely investigating/closing disputes before the consumer has chance to defend themselves in order to maintain their bottom line.

8 years ago

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Carol West Fullerton, CA

Worst experience ever. They took my deposit into their account. Put a hold on it and blocked me from speaking to a live person. I literally hate the company gobank for stealing the $509 given to me when my brother died. It was dirty, greedy and low down and I hope they are barred from doing business in the US and doing this shady, theft to other consumers. I don’t use the word hate often but their business practices are despicable and loathesome and they must be shut down

8 years ago

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Britteny Berwyn, IL

NEVER get this card. I used it for uber but it wouldn’t link into my Uber app. I told them to close it so I can reapply. The rep told me within an hour I can reapply. When I open the app and used my computer I was t able to reapply. I was told from a different rep that they only issue this card one time. Complete waste of time. When asked to speak to a supervisor they claim they don’t have one. Bad customer service as to getting you off the phone. I’m glad I don’t have go bank and never will apply for another one!!! STAY CLEAR!!!

8 years ago

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Kervin Kansas City, KS

I use GoBank for my uber instant pay and IT SUCKS i've had my account closed twice for "suspicious activity" but i've only used the card twice. They dont send you a email or anything letting you know your account has been compromised so when i go to transfer money i dont recieve and when i call the customer service line you cant speak to a person it just tells you to go to the website to upload photos of the front and back of my DLs which will take 2 days to process.

8 years ago

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Mia Naseer St Louis, MO

I have to admit that the card is decent minus the monthly maintenance fee. However, I have had to call in twice and this is where the problem starts. The customer service is horrible and I mean that in the worse way!! I will not be using it too much longer there are way too many other pre-paid cards on the market. The outsourcing of customer service to other countries has been the demise of great customer service and GoBank is no exception! Buyer Beware

8 years ago

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Brandon Baker Temple, TX

I got an Uber card with GoBank in order to access funds more rapidly. After one month my account got cleaned out by fraudulent charges in Italy and in the U.S. I reported the fraudulent charges and they closed my account and said there was nothing they could do. I made numerous calls and never got any customer service rep in the United States. I had one person tell me in broken English that it’s not a real bank with the same protections.

8 years ago

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Jeffrey Goldstein Cherry Hill, NJ

This company is the absolute worst. Their customer service by far worse than any other company. They took money out of my account without merit. After weeks of arguing with them because they pretend not to understand ( or they are not able to understand) , I closed the account. I tried calling them now and the answering machine wont put anyone through if you don't have an account, I still have an issue because they sent a letter saying the credited my account now, even though the account is closed. Can't call and can"t get my money, A 1 is too good of a rating for this company

8 years ago

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Jeff McLaughlin Tomball, TX

My account was hacked. They basically called me a liar and said I withdrew the funds. I went thru their 2 week process and waited on supporting documents that never arrived. When I contacted them again they said they would resend them with the same 2 week window... still waiting on them to file a police report. This bank is a joke and a scam. Please don't trust your money with them.

8 years ago

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Caroline Rector Jefferson, GA

Typical- you call for help and you get someone from India answering. I'm so tired of this. I signed up on gobank.com to use and view my account online and it wont let me log in!!!!!! It keeps saying my security answer is wrong and that it does not have my last 4 of my social on file (it says I am putting it in wrong) I called and the wonderful overseas helper can't unlock my account or fix the problem! I am not stupid! I know my information. This is B.S. that No one can help on their end!!!

8 years ago

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Warrec Verona, PA

Don't know how they can even get a 1 star rating. I drive for Uber, they sent me a card matched to the wrong account... they won't allow for you to ever have more than 1. If you cancel, you're screwed you can never sign up again. Tried to explain situation to customer care. They don't care, at all. They just try to get you on their other products instead of fixing the actual problem. Service rep wasn't listening to me at all, wouldn't transfer me to anyone else. They take a 2 day minimum to respond to issues. DO NOT USE THEM!!!

8 years ago

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Tom Byrne Hartford, CT

Unable to do simple things like get a statement. Security password wasn't clearing, so I called the 'Bank', to reset it. But apparently this 'bank', unlike all the other legit banks in the world, can't reset your password. Meaning if for some reason your password isn't working, your essentially locked out of your account. Very poor customer service, pretty much non existent. Clueless staff, bad system.

8 years ago

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Wayne T

BEWARE! Go Bank is the worst bank ever if you have a problem or you lose your card you are S.O.L. good luck getting a customer service rep on the line to fix the issue. There phone system is completely worthless. I called there customer service number at least 20 times and entered my correct information and my call was dropped I don't even think they have customer service agents.

9 years ago

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K Dallas, TX

I reported lost of my debit card. Couldn't get contact with a live customer service rep for couple of days. After that i received an email to provide an ID . I submitted driver's license's photo. They asked me to wait for 2 days, Didn't receive any notification from them 3rd i called and they told me my ID was not approved that's why my account is closed. all this proses took 15 days and the amount i had in my account they said will be sent by check which takes another 15 days. So just to get my own money i have to wait for a month. I am still waiting for the check.

9 years ago

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Belen Cardoza Chatsworth, CA

I recently lost my debit card. Charges totally $245. were charged to my account. I reported these unauthorized charges. Its been 15 days and still waiting for them to credit my account. I was told it will take up to 45 days to get my money. If I wanted my money faster I should call each vendor to ask inform them of the incident. Once you file a claim you are not suppose to call customer service because they will have no information. Will never use this bank again.

9 years ago

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jmac

These are a bunch of hateful crooks and they need shut down. They got my money already and said I cant have it till July 11th when the bank on my end says it cleared yesterday and they have the money. Then this manager named Eric got smart and well just hung up on me like it was funny to him. DONT DO BUSINESS WITH THESE PEOPLE AND IF YOU DO DONT SAY YOU WERENT WARNED.

9 years ago

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kreature bt (kreature ESQ.)

By far THE worst financial experience in my entire life. Money missing from account. Can't access account and haven't been able to in over a month. Told my Securtiy Question is not being answered correctly, but it is. They are baffled. No explanation. Can't activate cards. Had to upload ID for even more verification. And while all this has happened, no access to my $500, yet somehow transactions have processed and the funds are virtually all gone.

9 years ago

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Nicolas Meza jr

I was very pleased with my gobank card until my information was hacked and my account was cleaned out. The worst part of the whole situation is that GOBANK customer service is the worst i have ever seen. I have called trying to file a dispute for the lost funds which has been 5 days now and spend at least 1 hour on hold before i get tired and just hang up. So i have spent at least 8 hours on hold with no results.

9 years ago

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Teresa Turner Atascadero, CA

Although you can view and print a statement, you can not download data for accounting needs. The only format the file comes is a .pdf. Currently they do not have a .csv (spreadsheet) or .dat (database) file format. At this time, I can not do my taxes based on the limitations of their file format. I have been trying for six months to have this remedied and so far, no luck.

9 years ago