Name: MobileHelp
Rating: 4.6

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Verified Customer

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Floyd and Susan Weddell Dayton, OH

I've been falling a lot, and I'm by myself during the day. One night I pushed the button by mistake, and they were right on the line until we found out that it was a false alarm.

9 years ago

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Verified Customer

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Regina Morus Hood River, OR

I go away on summer across the country and it works just the same as it does for me in my home in Florida. There's no interruption, and I like that feature.

9 years ago

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Verified Customer

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Lillian Copsetta Colfax, NC

When I came home from the hospital, my daughter and son in law thought that I needed something to help me out. I've been satisfied with how it has worked so far.

9 years ago

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Verified Customer

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Beverly Ross Tucson, AZ

I'm very satisfied because I have a feeling they are there for me, and the only thing I've ever done is call them once a month and let them know that I'm ok.

9 years ago

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Verified Customer

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Julia Schwartz Pearland, TX

The customer service is really good. Whenever I call about something that needs to be fixed, they're good at replacing devices that aren't working right.

9 years ago

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Verified Customer

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Doris Force Payson, AZ

I was living by myself and decided to get this system. So far I have been totally satisfied with it because it works exactly like they say it's going to.

9 years ago

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Stefanie Mullins Absarokee, MT

On behalf of our family, I would like to thank you for your superior service over the years. My mother was a loyal customer for the last 8 years or so, right up until the end. Your device, coupled with your customer service, quite literally saved her life on more than one occasion. I have in the past and will continue to recommend MobileHelp to anyone who is looking for a piece of mind for themselves or a loved one. Thank you, from the bottom of my heart, for providing such a great service.

5 years ago

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S.Troy Medford, NY

Thankfully I have not had to use the system as of yet but the staff at MobileHelp could not be more helpful. They are pleasant, knowledgeable, and informative. No pressure and no pushy sales pitch. They listen and explain the system so you can easily understand. Everyone from sales to billing were extremely efficient. Thanks Samantha, thanks Cynthia. S.Troy

5 years ago

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Judith Linkey ,

I like the customer service, the products & the prompt response. Tami, the representative I spoke with yesterday was polite, friendly and very efficient. She answered all my questions & explained everything in a way that was easy to understand. She then made the change in my billing statement that I requested. She is definitely an asset to your company.

6 years ago

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Kathleen Morgan

I live alone and besides being over 65 I have heart disease. I was concerned about walking for exercise and maybe falling of having a heart attack when away from home. Or just by myself at home and I could not reach a phone (for that matter not know where my cell phone was at the minute) Having MobileHelp gives me much comfort. I have dropped the device a couple of times and immediately been called to check on my situation. I was able to resolve the issues and again knew that MobileHelp would be watching over me.

6 years ago

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Diana FetherNecklace

they are extremely helpful I got a telephone call when my pendant just dropped maybe or maybe 12in from a shelf into my dish rack and Nicole was immediate. The people that answered the phone were extremely polite very understanding and didn't get angry with me because it fell they just wanted to be sure that I was all right. I thanked him very much.

6 years ago

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Jenben59 Huntsville, TX

Excellent! I really need a medical alert system but was a bit skeptical about this type of product/service. I spoke with a gentleman named Bill for almost an hour and he made me feel comfortable talking about my disability needs, explaining products and services offered. He answered every question I had including “what if...” questions, where I may be transferred in an emergency and everything I wanted to know about the product. It’s well worth the cost. And really the monthly cost is not very much for even with extra services I bought.

7 years ago

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Lisa Bee Conover, WI

I switched to MobileHelp, and I'm a very happy customer. I needed troubleshooting when my brand new solo unit wasn't working correctly. Their tech support team is excellent and a new Version 3 unit was sent along with a return label for the original unit. The problem was with the cellular signal not coming through to my unit. Everyone is very polite and helpful.

7 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 20th, 2019

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Morgan Gaus Libertyville, IL

Excellent technical support team helped me choose the appropriate monitoring system and explained all aspects of its functionality. I was concerned about effectiveness of Classic system that I originally purchased. The technician walked me through the features and advantages of the GPS system and took the time to explain all features and functionality. Helped with identifying the exchange with my Classic system and detailed the incremental costs of the new system. Order shipped immediately and I am anxious to get it installed. Very please with the overall effort by the technician!!

7 years ago

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Greg Domecq Crozet, VA

I called five different providers and was most impressed with MobileHelp. I worked with Allan Colat. He is knowledgeable, he listens, and did not go negative on the other companies nor did he resort to high pressure sales tactics. He worked with me to make me feel comfortable with the transaction and got permission from his supervisors to have me record the call. I have had my device for about two weeks. I did a test and I am completely satisfied thus far that everything Allan said the company would do, they have done.

7 years ago

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Howard M. Barnstable, MA

Thank you. This truly has been a piece of mind service both for my son who was terminally ill and living on his own and myself as a parent never knowing what was going to happen next. With his passing I terminated the service and within a month I received a check for the unused portion of the contract. Always excellent and courteous when I called. Thank You Again

7 years ago

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Steve

The product arrived as advertised. The equipment is easy to set up and is very user friendly for elderly customers who tend to get confused. Wearing the waterproof wrist button 24 hours a day equals 24 hour protection. The price for the cellular duo package is less than $10 per week. Well worth the comfort of knowing that a loved one has an additional layer of protection if injured. I would recommend this product!

7 years ago

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Judie Holcomb-Pack Winston-Salem, NC

My husband has short-term memory loss, among other health issues, and I didn't think about the difficulty of getting him to understand how the bracelet works and the necessity of keeping it on. I found out quickly when he took it off at 4:30 a.m. the first night and we got a call from the monitor! He is doing better now, although he wonders why no one talks to him.

8 years ago

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Lisa Ruderman Boca Raton, FL

We just set the system up so I can't comment on how well it actually works however the purchasing experience was excellent. This wasn't the first company I contacted and I can't even compare the two. No high pressure here and very helpful answering all my questions. The price was also much more reasonable. My experience so far has been great....highly recommend!

8 years ago

Reply from MobileHelp

Thank you Lisa! :)

Aug. 2nd, 2018

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Camilla Ryall Falmouth, ME

Yesterday I fell at home. No phone nearby to call my daughter for help and I could not get up. So for the first time I pushed the button on my bracelet and in no time at all two EMTs from our local fire department came to my rescue. And shortly after that my daughter arrived having been notified by a calming person from Mobile Help. Except for a bruised rib I am home never needing hospitalization. The system worked and I am most appreciative. Thank you so much! - Camilla Ryall.

8 years ago Edited September 14, 2021

Reply from MobileHelp

Dear Camilla,

Thank you for sharing your experience! We are so happy that we could be there for you when you needed help and that you are okay. Thank you again for being such a valued part of our MobileHelp family.

Best Regards,

MobileHelp

May. 16th, 2018

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Roberta Belote Ludington, MI

I purchased 2 of these units in 2012, one for me and one for my father. Fortunately, my father hasn't needed help, but, it's there when he does. I always check when traveling and they always know right where I am. The button got pushed by accident once and since I was out of ear shot of the mic. I didn't answer. They sent the police to check on me and told them I was in the back yard. I think there staff is very caring and professional. When anybody asks I tell them this company is terrific. Thank you Mobile Help.

8 years ago

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Fred Patton Forest Hills, NY

First used this Service 2 yrs.ago but cancelled it after almost a year.BAD DECISION!! After another year passed I fell backwards down a couple of steps and was hospitalized/rehab for almost 3 1/2 months.As soon as I got back home I reinstated MOBILE HELP and will continue to keep them. Customer Service/Delivery and "TEST" response time is excellent!!! Am glad I switched back to them,but hope I'll never have to make use of their services but feel very safe that I can rely on this Company.

9 years ago

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Roberta Wilson Ridley Park, PA

If the battery in the watch or necklace indicates it's low Mobile Help will notify the person. Then they mail you a replacement since you can not change the battery. This is done in a timely fashion. If you have a question customer service is patient and very informative. Example: Traveling and will be away from home for an extended time. Also if you have the WIFI how that works. I am very happy with Mobile Help and have recommended it to others.

9 years ago

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Gary B Boca Raton, FL

I bought this system for my mother when she turned 85. Now she is 92. I like the peace of mind knowing that she can reach get help with the touch of a bouton. She no longer has a cell phone so this is a great alternative. Customer service and technical support are outstanding. We just purchased another system for my wife's mother who recently had a heart attack and now is scared to be by herself.

9 years ago

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Henry Huerta Tampa, FL

Obviously you have many customers that use your Service. Your Customers, especially the older Members have many other responsibilities that they must remember living their lives. Many are not directly connected to determining if your instruments are functioning as prescribed. They in many cases do not remember to check the instruments for operation. It would be very beneficial if you could somehow have a method or signal that would be activated on a monthly basis to advise the customer that the instrument is still operating properly. Thanks

9 years ago

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Helen K. Ianuzzi

It s a set it and forget it. In other words I have complete security of mind with the system. I take the locket or the wristlet with me when I go out. Once, I had the locket in my pocket and pressed against it in some way causing it to go off.. Immediately, I received a call. I assured them I was all right and had made a mistake. My family members are very happy that I have Mobile Help.

9 years ago

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Heather Greymalkin

Fortunately I have not needed more than an initial response to my button-pushing, as it has always been by accident, but: MobileHelp has answered three or four false alarms quickly and professionally, even to knowing the exact location of the device, whom to call when I did not answer, and working with the person to determine it was a false alarm. I use the wrist device, and my only complaint is that its band is ugly. If there could be a selection of wristbands instead of just the one black ugly plastic, I think they would sell well. MobileHelp might take a clue from MedicAlert's many attractive bands and other means of displaying the device. Having MobileHelp on call has done much to make my being alone a far less worrisome lifestyle. Thanks! .

9 years ago

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Gayle

I purchased Mobile Help for my Dad which is 85 and lives alone in Maine. It is such peace of mind for him and his family He has used it once in the middle of the night due to a breathing issue and help arrive promptly and took him to the hospital. He does not use a cell phone, so the mobile help is great when he leaves the house as well. It really works, as he found out, when he pressed the button by mistake when he was at the coast and someone came right on asking if he needed assistance. I would recommend Mobile Help to anyone!

9 years ago

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Debbie Robertson

When the device was purchased for my elderly parents, the shipment came promptly and was easily activated. Twice my parents have used their call buttons; once, for a fall and once, accidentally. Both times verbal response from MobileHelp was immediate and appropriate. My mom said, "Oh the were so nice!" The fall detector and GPS device are important upgrades that are essential for mobile elderly that leave their apartment or are high risk for falls. I checked all the competitor's pricing and for the quality and service, in my opinion, MobileHelp is the best.

9 years ago

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Carol Cone Manchester Center, VT

My local lifeline or mobile assistance program only cover the situation where you need help in the home or within 100 feet of the home (garden, driveway, etc,) I was happy to find Mobile Help which offers a help connection wherever you go inside the entire United States, and for a lower price per month than the local device. The delivery was quick and directions were excellent, so I could set it up and make sure it was working myself, no service personnel needed. I am very pleased. So far no emergencies, but I feel much more fully protected.

9 years ago

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Patricia Mock

As it turns out, I needed a new charger for my device. There was a period of checking and then no hesitation to send a replacement and instructions on how to proceed until it arrives. I have been totally blessed in that I have not had to use my Mobile Help and I will endeavor to keep it that way. But, should the need arise, I have total faith that it will be there. So far, my experience has been limited to testing it every month! Thank you.

9 years ago

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Anne McKinney

I have had MobileHelp for several years AND two times I have had to use it. The last time I was wedged sideways in the bathtub and could not free my left leg. Didn't have my phone with me BUT I did have my MobileHelp pendant hanging around my neck. I was able to get help very quickly. Suddenly I had a bathroom full of two paramedics and two Firemen. Fortunately I only had a severe sprain of the left knee and ankle. After all was well, I had to laugh about it. That had to have been a funny sight!! Thank God for MobileHelp AND my daughter thanks you too..

9 years ago

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Carole Rothberg Las Vegas, NV

I have had Mobile help for over 4 years now. I have used the services twice myself and found that it worked very well. The paramedics were here promptly. Customer Serviced is always very police and efficient when I call with a question. I have recommended Mobile Help to several of my friends and family and they are all pleased with the service. If you are a senior citizen or if you live alone I highly recommend having Mobile Help.

9 years ago

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Brenda Mariani Pomona, CA

Have had very good service from this company and would recommend them to others. I have this service for my 91 year old father. Even though we live in the same home, circumstances can occur when I am not around. For example, one night while I was in the farthest part of our home, he had a panic situation where he felt very dizzy and I did not hear his calls for help as he was weak. He pushed the Mobile Help pendant and I was notified immediately by phone. Paramedics arrived and transported him to the hospital. That incident itself proved the worthiness of having Mobile Help for my Dad.

9 years ago

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So, if I want the transmitter to alert Mobile Help

I have had my Mobile Help equipment for about two weeks now. Actually, of the three devices, I use only one, the Fall detector, plus the transmitter/ receiver. On more than one occasion I have accidentaly set off the transmitter, even while just sitting down and talking to another person. Perhaps I sat down a bit too fast, which registered as a fall. So,I feel quite safe. If anything the equipment is too sensitive, but I won't complain. I'm sure with a little more experience on my part things will settle down.

9 years ago

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Adria Gallagher

MobileHelp provides peace of mind for the entire family. The wireless unit allows our loved one to venture out alone, knowing that help is just a push of a button away. US based customer service is professional and always patient and helpful. Tech Support is outstanding - competent and friendly. The ability to receive text alerts and emails to learn of an issue, whether it's a low battery or an actual incident, is comforting. I've recommended MobileHelp to friends and family because of its functionality and options (remote unit / wristwatch / pendant). We have not yet subscribed to the newest unit option that has the ability to recognize when your loved one has fallen and send a signal but it's nice to know that MobileHelp is always trying to improve its products and service. The MobileHelp system is definitely worth the money to protect someone you love!

9 years ago

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Betty Blatt

MobileHelp is a great system. Reliable & so easy to wear & check in every month. Always friendly help. I hit the button by mistake a couple times & they were very gracious about it. Like knowing that the GPS in the system will know exactly where I am if I do have a problem. And that they already have all my medical information to help me if I need it. Thanks!

9 years ago

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billmahan@hotmail.com Silverdale, WA

Your service worked perfectly when my wife fell and hit her head on the coffee table! on July 27, 2016 I was not home and she needed help immediately. She pushed her wreist button and the people at MobileHelp went into action. MobileHelp called 911, the paramedics arrived and soon after my wife was in surgery to remove a blood clot in her brain. MobileHelp services was critical in saving my wife's life. Thank you, Thank you, Thank you!~

9 years ago

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Helen Fisher Milford, CT

After a fall in the living room depressed my button and when the base in the bedroom went off the gps Iin the living room followed. This worked well because I wear 2 hearing aids and I was covered in both rooms..Paramedics arrived within minutes. Very happy with your prompt,professional service! any older or handicapped person should have this security!

9 years ago

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Jackie Dukes-Strey Clyde, TX

I love Mobil Health & rate their service as top notch; however I have stopped wearing my Fall button because it is so sensative that even if you just lean forward & then sit up & it barely thumps against your chest they start calling to ask if I'm okay. Happens so often it becomes really frustrating. I realize that's the purpose of having the service but too much! Do love the GPS locator function & always carry it in case I have trouble away from home. More expensive than other services but the GPS feature is what I need most. Wear the wrist band instead of neck unit all the time now & I'm happy with that.

9 years ago

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Philip Sidel Pittsburgh, PA

I purchased/leased Mobile Help after sending back the product for another company (due to their poor customer support response and other factors),. I was immediately pleased with the Mobile Help products and support,. 1) They provide a key storage box with a combination lock to hang on my front door. They have the combinaton and can give it to paramedics who might come when I am unable to get t the door. 2)The pricing is right and terms are reasonable 3) their support staff is helpful and communicate well 4) when I have forgetten to do my monthly test of the instrument, they have called to remind me and we have done the test on the spot 4) The belt-mounted carrier for the GPS communications unit is very convenient and practical.l.. Some problems (that they have resolved satisfactorily): 1) The mobile GPS unit went dead at one point. I noticed that I didn't get the red "charging" signal when I put it in the base. Then tested it and no connection. Called customer service and they replaced the unit at no charge. 2) The mobile GPS unit gave a beeping signal at one point and false call went in. I have no idea what was going on. Called customer service and they apparently resolved it. I still don't know what happened. 3) A pendant call button would not work well for me. They provide a wrist mounted button, and I wore that for some time, but it was rather uncomfortable. So now I wear the wrist-band button on my belt (on the other side from the GPS communications base carrier). That works pretty well, but a couple of times, I have inadvertantly pressed the button and sent a false signal when bent over picking somethng up or working in the garden.The responder is very understanding about it 4)I I would feel more comfortable if the response on my test were more prompt. Usually it takes them longer than I would wish if i were in difficulty.

9 years ago

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J.M. Boca Raton, FL

I was interested in buying a device for my parents who are older and live in TN. The representative explained everything clearly, answered all my questions and even delayed billing to meet my parents financial needs. I live 15 hours from my parents and knowing they have access to help if anything were to happen has given me peace of mind that is priceless. Thank you Mobilehelp!

10 years ago

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Taylor Hanlon

I have had MobileHelp for my mother for about a year now. The sales process was so simple and easy to understand. Every time I have called to change my billing or my mothers profile information they have been so nice and it has been just overall such a great experience. We test the equipment on a regular basis and they know exactly who she is and her information. It is great!

10 years ago

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Jan S

MobilHelp is a great company. The person I spoke and worked with was very knowledgeable, courteous, and professional. I ordered the MobileHelp Duo System for my mom. She loves it and feels very comfortable and safe knowing that she can contact their 24/7 emergency for any type of assistance any time of day or night. I high recommend MobileHelp.

10 years ago

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Melissa Engelke FL

My grandmother has MobileHelps system. She's had it for over a year. It has worked very well for her and her active lifestyle. She feels so much more secure with it and loves bringing it to all of her bridge games. My favorite thing about MobileHelp is how simple they make it when you have to call in to make changes. Everyone is so polite and caring. It's a great feeling knowing that my grandmother is in safe hands. Thanks Mobilehelp for all that you do!

10 years ago

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Verified Customer

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Ronald Martin

excellent service,aswered all questions. helpful in setting up system. very patient when accidently set off. quick response

4 years ago

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Verified Customer

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Joyce Desveaux

I have only used the help line once but it was a very good response so I feel very secure knowing that I can rely on the help when I need it.

4 years ago

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Verified Customer

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Kimberly Ferguson

We have the app and able to reach you with a test on it I will let system. We've been told that the signal is not strong enough and they are sending us another one.

4 years ago

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Verified Customer

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Edward Clem

I have had to replace my mobile device three times due to problems with getting the device to be recognized by the main system, so my confidence isn't where I thought it would be.

4 years ago

Reply from MobileHelp

Hi Edward, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to hear that you were able to connect with our Technical Support team for assistance with the equipment replacement. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 15th, 2022

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Verified Customer

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Marilynn Mccrea

Used them once and it worked great. A second time I got a text saying there was a call detected but it took them 20 minutes to contact me by phone. It was a false alarm.

4 years ago