Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ann Rockport, TX

Its easy but have trouble getting it the right length

8 years ago

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Fully protected!!

A great value considering the number of options.

8 years ago

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Dave Lillich

A little difficult figuring everything at first...

8 years ago

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Barbara McCabe

good service and variety of monitoring devices

8 years ago

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Beth

It sounds the alert without provocation sometimes

8 years ago

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Marie

The fall alert went off several times without reason

8 years ago

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kathy dore Loganville, GA

When I needed help I got no response because I was told I held the button down too long.

9 years ago

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El Ukiah, CA

Bracelet inferior; repeatedly falls off; called for solution: go to Walmart to buy a new band.

9 years ago

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APV Pittsburgh, PA

Test always works right away easy to use

9 years ago

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Judy Rohrer Reston, VA

Mom doesn't like carrying transmitter in purse.

9 years ago

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Mrs Murphy Orem, UT

respond time of phone answering is too slow

9 years ago

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anonymous Round Lake, IL

I would like the neci device to also have voice recognition.

9 years ago

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Don Minneapolis, MN

It's very comforting to have the operator greet you by name. They have never failed to know where I was.

9 years ago

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barb keusen Richfield, OH

2 times accidentalbarb keusen use response fast/ loss power battery workrg fine

9 years ago

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N/A

Attention was given to my request questions

9 years ago

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Judy Zionsville, IN

Only used 1ce so far, but the response was prompt.

9 years ago

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LLEWELLYN Cedar Rapids, IA

IT HAS AUTOMATICLY GONE OFF TWICE AFTER GETTING WET IN THE SHOWER.

9 years ago

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anonymous Seattle, WA

Good products, good service that's all I can say

9 years ago

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Carol Anne Dixon, IL

I'd prefer a smaller outside botton. It's to heavy.

9 years ago

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Jane Southport, NC

Would like to be able to talk on both floors

9 years ago

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Jone Waterbury, CT

Fast response and kind medical personnel

9 years ago

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James Sargent Beltsville, MD

it takes to long for the fall button to be answered

9 years ago

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Zouboy Chevy Chase, MD

Very professional, friendly and helpful.

9 years ago

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Cathleen Woodland, CA

Everybody's been very pleasant, but I got to say that the device goes off whenever I touch it.

9 years ago

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Susan Seal Beach, CA

The service is pretty self sufficient, and it just makes me feel safer now.

9 years ago

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Mark Bronx, NY

Had to replace defective gps monitor

9 years ago

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Patricia Washington DC

My unit goes off unexpectedly too often.

9 years ago

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Marion Greybull, WY

I have not had to use them, but they increase the price every 3 months.

9 years ago

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David Lovington, NM

I rate them 9 becuae they are Gps enabled

9 years ago

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Roslyn Roanoke Rapids, NC

Very good equipment, standard service with an initial glitch.

9 years ago

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Fred Banzer Ormond Beach, FL

I'm pretty satisfied, but I haven't really had to use it so I really can't say how good it is.

9 years ago

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Doug F Port Saint Lucie, FL

Outstanding customer service, very much appreciated, especially during these trying times.

5 years ago

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Patricia Wiles

Albert was wonderful. I took the services because of how he. handled our phone time

6 years ago

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Jim Strickland Holdrege, NE

I was very happy with the entire process. It was all explained and then tailored to fit my needs!

6 years ago

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Debra Stanton Ashland, VA

Very knowledgeable and helpful with helping me understand the equipment and how they are used

6 years ago

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Kim Norris

I canâ€™t ever remember to do a monthly check, so they text and remind me. I appreciate that.

6 years ago

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Suzanne O'Donnell

The products have been easy to use. We are very pleased with the service so far.

6 years ago

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Corsair M. Cox

So far it seems to be a good company. Great customer service. Haven't had to rely on them yet for an emergency.

6 years ago

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Jayne Falugo

We are disappointed that you canâ€™t request (for a fee) a MobileHelp employee to come to house to help setup/test.

6 years ago

Reply from MobileHelp

We are sorry that we don't offer that service. The equipment is shipped active so that once it is received you can easily just plug it in and test it. If you need any further assistance, please contact us at 877-827-6207.

Aug. 12th, 2020

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Dorothy Bridges

Quick response when button is pushed. Easy to understand customer service representative.

6 years ago

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DEBB WARD

THE MEDICAL PENDANT THAT USE TO HANG AROUND MY NECK ONLY WORKS WHEN YOU ARE RIGHT ON TOP OF THE UNIT.

6 years ago

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Suzanna J. Wilcoxon

The equipment was received in excellent condition. Customer service is very friendly and helpful.

6 years ago

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Karen Schuman

I have some concern re response times, but have not had the device long enough to judge properly.

6 years ago

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Angela J Franklin

Even though the button was accidentally released. I very much appreciate the quick response.

6 years ago

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t

Very satisfied with equipment, ease in setting up and using and customer service.

6 years ago

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Kay Fletcher

We are very satisfied as the people that check are very understanding and polite.

6 years ago

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Russ Bricker

I have had to use my button several times not sure what I would have without it.

6 years ago

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Kaley Hughes

It was there when I needed it but the sensors are so very sensitive and tend to go off when not necessary.

6 years ago

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Virginia OBryan

Easy efficient and very friendly staff never had a issue with my product or customer service

6 years ago

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Blanche Crandall

Called other medical alerts, and they don't have quality and help that Mobile Help has!

6 years ago