Name: MobileHelp
Rating: 4.6

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Verified Customer

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Suzanne Fleming Chester, VA

Excellent customer service. I feel very safe using the equipment.

5 years ago

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Verified Customer

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Tina Ellison Saint Albans, WV

Prompt, helpful. Very knowledgeable about MobileHelp product

5 years ago

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E. Melendez West Palm Beach, FL

Sent help even when I could not answer the phone to confirm.

5 years ago

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Verified Customer

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Edwwin Tavares, FL

They are very slow to react to an alarm. They seem to believe all calls are for a a minor problem such a headache.

5 years ago

Reply from MobileHelp

Hi Edwwin, We received your review and we would like to apologize for any inconvenience you have experienced. We would like to contact you to further assist with this concern and ensure that everything is working properly for you. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Ann Strong Erlanger, KY

Easy to keep track of and not have to charge the main alert daily.

5 years ago

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Verified Customer

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Linda Sisk Brevard, NC

I can take it with me wherever I go and that is very important to me.

5 years ago

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Verified Customer

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Richard Attinson Saint Augustine, FL

Most bang for the buck. Technical issue was easily remedied by phone.

5 years ago

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Verified Customer

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Debbi Carney Kalkaska, MI

Very helpful staff, from your sales staff, to your technical staff.

5 years ago

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EMMA LORENTZ Brentwood, TN

The falling necklace is way too sensitive. wakes me up at night and when I am changing clothes.

5 years ago

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Verified Customer

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Jill Reno, NV

Very pleasant and helpful when my alarm goes off accidentally

5 years ago

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Verified Customer

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Lynelle Brooks-Dorsey Phoenix, AZ

They are extremely responsive to questions and accidental alerts

5 years ago

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Lydia Mendez Kissimmee, FL

response was quick and the ems that showed up were very courtesy

5 years ago

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Melba J. Van Alstine Hesperia, CA

I find them very helpful, I had an emergency in June and I am glad I had them.

5 years ago

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Charles Black Dumas, TX

They were very helpful getting us signed up and equipment sent quickly.

5 years ago

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Rose Elliotte Bell, FL

Immediate response by emergency people that responded to the alert.

5 years ago

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Verified Customer

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Joe Silvestri New Hudson, MI

My mom has done a couple test on her system - I am not impressed with on the line responces from you operators.

5 years ago

Reply from MobileHelp

Hi Joe, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the account with you and address any concerns you may have. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Cynthia Mapp Robbins, IL

Customer service response time to alerts and information updates.

5 years ago

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Shelia Stephenson Monticello, KY

The ease of using and how quick someone will reach out to you. Would be helpful if explained how to use better.

5 years ago

Reply from MobileHelp

Hi Shelia, We received your review and we would be more than happy further assist with any questions or concerns you may have about the equipment and services. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Carolyn Smiley Saint Petersburg, FL

Easy to use , prompt response from technical support and very knowledgeable

5 years ago

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Peggie Willard, MO

They are very quick to answer once the button has been pushes

5 years ago

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Joyce Carlinville, IL

Super helpful customer service, multiple devices for any situation.

5 years ago

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Raymond Pudlo Loves Park, IL

Easy setup, updates are made in an easy manner, notifications.

5 years ago

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Wayne G Crestview, FL

Easy to understand and very professional in responses and advice

5 years ago

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Sally Gerhardt Johnson City, TN

All contacts with MobileHelp have been pleasant and helpful.

5 years ago

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Sarah Atkeison Albuquerque, NM

The one time I needed help it was fast & efficient. THANKS!

5 years ago

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Norm Fletcher Indianapolis, IN

Impressed when called, since not needed, yet, hopefully not, but nice to know I do have..

5 years ago

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Lissa Messing Fort Lauderdale, FL

The employees are super nice and helpful and the product is user friendly.

5 years ago

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Jinny Johnson Melbourne, FL

Great customer service. Prices are good for the value received.

5 years ago

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Janice A Turner Leoma, TN

We haven't had the device very long but it does seem to be what we needed for elderly parents

5 years ago

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J Stewart Mesa, AZ

Great service and fast response times that exceed all expectations

5 years ago

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Herminia Torres Westfield, MA

When I got sick they came fast . They did a excellent job. Thank You.

5 years ago

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Glenn Gross Mechanicsburg, PA

Good guidance at all times and go out of their way to help you.

5 years ago

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Stephen Campagna Palm City, FL

Very reliable and responsive service. Quality build on the hardware.

5 years ago

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Shannah Bober Panama City, FL

The notifications I get about my grandmother are priceless. They help so much.

5 years ago

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Robert Ayton Warminster, PA

Everyone we speak to is helpful and very nice. And the system works great

5 years ago

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Ronald Garis King William, VA

The easiness to set up. Have some problem explaining to father. Otherwise it turned out very good.

5 years ago

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Terri Allen, TX

Ease of use and good customer service. Know that I am protected wherever I am

5 years ago

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Barbara Alba, TX

Very nice and helpful to work with ,worked to get me set up .

5 years ago

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Joann Fortier Hague, NY

Excellent customer service and response time for alerts. Love your products!

5 years ago

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Fred Perel Lake Zurich, IL

Very Detailed. Talked through all the details of the product.

5 years ago

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Dawn Skaggs Memphis, TN

Great customer service and price. Fast shipping is easy set up

5 years ago

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Douglas Gast Holton, MI

The sales people were very easy to understand, and work with.

5 years ago

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Stephanie Rust Caldwell, ID

5 years ago

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Sherri DePalma Alexandria, VA

Fast service. You helped save my husbands life. Thank you from my heart.

5 years ago

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Kate Tacoma, WA

very responsive, system easy to use, helpful customer service

5 years ago

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Mattie McFarland Hartsville, SC

Peace of mind, always pleasantly helpful on monthly testings

5 years ago

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sandi stange Fox River Grove, IL

Prompt at answering when my mom has accidently set off the alarm

5 years ago

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Louis Terkla Portland, OR

It works very well and gives me a feeling of excellent security.

5 years ago

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Charletta Grant Philadelphia, PA

Well my mother did not need it thank God but it was there for her to use

5 years ago

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Barbara McMurchy Dallas, OR

Helpful, friendly, always answers my questions, practical advise

5 years ago