Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Alma Brazier Memphis, TN

The system is working perfect. I have only had to use it for a test.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Vicki Robery Arlington Heights, IL

I have only had to test it and my tests fail at first. This does not give me confidence it MobileHelp.

4 years ago

Reply from MobileHelp

Hi Vicki, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the initial test. But we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment. Please let us know if you have any additional questions or concerns. Our Technical Support team is always happy to help and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Willard L Shepherd Webster, IN

Easy to use no problem with it. Light weight work about anywhere

4 years ago

check_circle

Verified Customer

star star star star star

Grace Burkhart Twin Falls, ID

Reliability. Help is readily available, is courteous, and is kind.

4 years ago

check_circle

Verified Customer

star star star star star

Annie Pearl Nichols Canton, MS

Ease of use, professional assistance on establishing a new service.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara Roberts North Richland Hills, TX

Very responsive when I have called for help or with questions.

4 years ago

check_circle

Verified Customer

star star star star star

Diane Stark Higginbotham Modesto, CA

Nice options - the wristband, or the necklace. Mobile, on the go device....

4 years ago

check_circle

Verified Customer

star star star star star

john and Mary Sands Glendale, AZ

Very comfortable with no problems. AS advertised. Great product.

4 years ago

check_circle

Verified Customer

star star star star star_border

Kimberly Thompson Cincinnati, OH

I like all the options that you guys have but my dad has felt twice and it didn't go off

4 years ago

check_circle

Verified Customer

star star star star star

Martha A Rhodes Ardmore, OK

Security means so much at my age. I know I have someone to depend on 24/7.

4 years ago

check_circle

Verified Customer

star star star star star

PATRICIA CARLSON Cranston, RI

Easy set up, portability, size of unit, no phone connection needed

5 years ago

check_circle

Verified Customer

star star star star star

Elena Rocchio Alexandria, VA

Because they are very efficient, prompt, and thorough and have great follow-up

5 years ago

check_circle

Verified Customer

star star star star star

Linda Homon Choudrant, LA

Customer service and technical support are ver friendly and helpful

5 years ago

check_circle

Verified Customer

star star star star star

Karla Berlin Doylestown, OH

They answer the phone when you call for help, you don't talk to a robot.

5 years ago

check_circle

Verified Customer

star star star star star

Lucy Carpentieri Redmond, WA

Very reliable. I had an excellent experience when talking to customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Judy Parish Fort Worth, TX

they respond when needed and ar very understanding if a false alarm us sent

5 years ago

check_circle

Verified Customer

star star star star star

Sharon Tucson, AZ

was easy to setup and ordering the devices. Customer service was very helpful

5 years ago

check_circle

Verified Customer

star star star star star

Vincente Morales San Antonio, TX

Its easy to use and keep charge and the devices are low weight and not bulky.

5 years ago

check_circle

Verified Customer

star star star star star

Memory Wilks Bunnell, FL

They are very on top of that device and the notifications!!!

5 years ago

check_circle

Verified Customer

star star star star star

Rebecca Jaso Oakdale, CA

Every time I needed help with anything they were right there

5 years ago

check_circle

Verified Customer

star star star star star

Derry Saratoga Springs, NY

I feel very secure knowing that they respond any time needed.

5 years ago

check_circle

Verified Customer

star star star star star

D Sinday Decorah, IA

The staff checked with me to make sure everything was working cofrectly.

5 years ago

check_circle

Verified Customer

star star star star star

Karen Richland, WA

So far I haven't had to use it so this is based only on a test.

5 years ago

check_circle

Verified Customer

star star star star star

Jo Ann Schellhammer Johnstown, PA

Very helpful when questions & problems arise with my mom's device

5 years ago

check_circle

Verified Customer

star star star star star

Joseph Minninger Allentown, PA

Convenient and easy to use. Works anywhere you get a single.

5 years ago

check_circle

Verified Customer

star star star star star

Nadine DeYoung Whitesboro, TX

Easy to use & set up my dad loves how easy to use & able to take it with him

5 years ago

check_circle

Verified Customer

star star star star_border star_border

darlene thompson Lebanon, IN

had some issues. slow to respond to fall, never responded to one fall, wait time when calling is too long

5 years ago

Reply from MobileHelp

Hi Darlene, We received your review and we apologize for any inconvenience you have experienced with the fall detection pendant, as well as the longer than normal wait time. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to give you a call to help review the equipment with you and resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Debbie Spung Royston, GA

Customer service is outstanding,The alert system to the best

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Catherine M. Friedman Allentown, PA

Not sure why a client needs to wear all three devices (wrist band, white pendant & the silver pendant)

5 years ago

Reply from MobileHelp

Hi Catherine, We received your review and we apologize for any trouble you may be having with the equipment. You should only need to wear one help button at a time. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure that you receive nothing less. Our Technical Support team would be happy to give you a call to review the account and help resolve any equipment issues you are having. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Laury Copiague, NY

I was alerted within mins on ALL my contacts when the fall alert was activated.

5 years ago

check_circle

Verified Customer

star star star star star

sandra robbins 7423 praise ln Knoxville, TN

Ihavent had an emergency but they are very helpful when i have question.

5 years ago

check_circle

Verified Customer

star star star star star

G.M.Amato Avon Lake, OH

Very professional, complete, courteous, reasonable, responsive.

5 years ago

check_circle

Verified Customer

star star star star star

Virginia Shartle Langhorne, PA

Have not had to use but phone calls and questions promptly answered

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mark Schroer Mesa, AZ

Although I do not need the device yet, I wore it twice and set it off within minutes both times . I do not use it now.

5 years ago

Reply from MobileHelp

Hi Mark, We received your review, and we are sorry to hear about the false alarms you experienced with the automatic Fall Detection pendant. We see that you have not yet had a chance to speak with our Technical Support team, but we would be happy to assist you with the equipment setup, and help resolve any concerns you may have about the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you can start benefiting from the safety and peace of mind our systems provide, as soon as possible. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Karen J Dunning Mesa, AZ

Very on hands in explaining system easy to understand everything

5 years ago

check_circle

Verified Customer

star star star star star

Bittner John (Me)

It warms like it is advertised to work …. If the client cooperates !!!

5 years ago

check_circle

Verified Customer

star star star star star

Fleurette Bannon Sanford, ME

I a a new member and the customer service and tech help has been great!

5 years ago

check_circle

Verified Customer

star star star star star_border

Georgette Williams Mount Vernon, NY

I like it and it is accessible for the blind, which I am. So I very much appreciate that.

5 years ago

check_circle

Verified Customer

star star star star star

Jewel Jones Akron, OH

They we’re polite and very helpful in getting us everything set up

5 years ago

check_circle

Verified Customer

star star star star star

Raven Edwards Bayonne, NJ

Quick Response, triggered the alarm and help was on the line in seconds.

5 years ago

check_circle

Verified Customer

star star star star star

louis geri Vineland, NJ

quick response, the most professional, caring service people

5 years ago

check_circle

Verified Customer

star star star star star

Steve Bowers Elizabethtown, PA

a accidental call was made and the ressponse time was immediate.

5 years ago

check_circle

Verified Customer

star star star star star

Amanda Anderson Lanesboro, MN

Mobile Help was convenient Friendly services helpful and easy to work with

5 years ago

check_circle

Verified Customer

star star star star star

Arthur Thomas Perrine, FL

My calls for help is just a click away and responses are swift and reliable.

5 years ago

check_circle

Verified Customer

star star star star star

Dymond Summerville, SC

Never needed, but works promptly with every test we've done!

5 years ago

check_circle

Verified Customer

star star star star star_border

Joan Clark Tea, SD

Set up went well and the couple of calls I had to make were answered with courtesy.

5 years ago

check_circle

Verified Customer

star star star star star

Judith E Wells Grand Junction, CO

Have had a chance to activate and speak to your people. Very fast responce.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary Jane Knauss Sheridan, WY

I am hard of hearing, even with aids I can't understand much less of the device is in another room.

5 years ago

Reply from MobileHelp

Hi Mary Jane, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to test the equipment with you and ensure that the volume is at its maximum. Other notification methods can also be set up for alerts in case the emergency operator is unable to speak with you through the equipment. What would be the best number for us to reach you on for further assistance with your account? Our Technical Support team also can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 7th, 2021

check_circle

Verified Customer

star star star star star

Robert Silby Lynchburg, VA

All questions answered. No pressure tactics quality products

5 years ago

check_circle

Verified Customer

star star star star star

Sheri Burris Potter Valley, CA

they have been easy to contact, answers all questions, very professional.

5 years ago