Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Santa Barbara, CA

The instruments are quality. We have tested it three times and it worked fine all three times. The young lady that explained everything to use was very helpful.

6 years ago

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Verified Customer

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K Cleveland, OH

They call you back right away. I like that it's one little button I have to push. I accidentally bump into things, so I've tested it several times and I like it very much.

6 years ago

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Verified Customer

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Anonymous East Northport, NY

Medical Guardian's device is good. The only thing I don't like is that the battery has to be charged. I see some that don't need to recharge the batteries.

6 years ago

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Verified Customer

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Joan Littleton, CO

When I tested it, they were lovely people, very nice. They were very business-like in trying to take care of me. I'm perfectly comfortable with the company.

6 years ago

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Verified Customer

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Mrs Dortha Kingsland, TX

It so handy; I put it on and haven't taken it off. I hit it accidentally one time and they immediately answered my call. I'll recommend it for anybody.

6 years ago

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Verified Customer

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Janet Sandwich, IL

I like the safety of it. Very easy to use, I just love it. They answered all my questions, it was all very well explained and they were very patient with me.

6 years ago

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Verified Customer

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Mary Farmington, MO

I feel secure having it with me I take it with me everywhere when I go to the mailbox I have it with me when I go anywhere I have it with me I feel so much better having it.

6 years ago

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Verified Customer

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Paul Turner, OR

It's convenient and the security of knowing that at the push of a button things will happen. It's a good device. They've been very courteous and it's a good product.

6 years ago

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Verified Customer

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Abel Ardsley, NY

It's very good. You can hear it clearly. I've tested about 3 times and each time it went nicely. They're reliable; it works every time and they immediately know where I was.

6 years ago

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Verified Customer

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Elaine Jamesburg, NJ

They promptly called me back and wanted to know if there was a problem and if they could help. They're good. The device that I wear around my neck is a little bit too heavy.

6 years ago

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Verified Customer

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Phyllis Brooklyn, NY

I like that it doesn't bother me, just hangs around my neck. I tested it once and wanted to know why the lights were going on and off. They were very nice.

6 years ago

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Verified Customer

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Mitzie Canton, MI

They've been really good about answering my calls anytimes I've called and I've never had a problem with that. I tested it and somebody got back with me right away.

6 years ago

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Verified Customer

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Lori San Antonio, TX

I like that it's always there and I feel confident that if I hfall I have a response quickly. Everyone has always been kind anytime Iv'e called to ask questions.

6 years ago

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Verified Customer

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Dale

Have had medical guardian for several months now and I find having it is peace of mind to me in safety and help at a touch of a button with quick response.

6 years ago

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Verified Customer

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Billie Ruth Mason, daughter Martye Smith handling

Haven't "needed" your services so can't really give a 5 but thus far the interactions with staff to set up has been seamless, pleasant, and overall very professional, stress free experience!

6 years ago

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Verified Customer

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Gladys Bridgeview, IL

Customer service has been great. I always thought that it the first time it didn't work properly we did some changes on there and tested it again and it worked great.

6 years ago

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Verified Customer

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Thomas A South Saint Paul, MN

It's it's a little bulky but it works great the other day I wasn't at home at located me right away. Customer support has always been helpful and answered all my questions.

6 years ago

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Verified Customer

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Shirley Montauk, NY

It's easy to use. when I was testing it the alarm it's very loud I don't know if I can lower it or not but I suppose it's loud so I can hear it wherever I am in the house.

6 years ago

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Verified Customer

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Mary L Carnegie, PA

Katrina, on Saturday, yes she was the one I first talked to when I signed up and everything for they were very nice very you know very helpful very patient with an old lady like me.

6 years ago

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Verified Customer

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Mary North Richland Hills, TX

Well the person I gave it to did not activated until just recently and had a bad fall without it and went in the hospital but they charge me for all those months that she didn't turn it on because she got it December and did not turn it on until partway through March so I got charged for all those months even though it wasn't on because she had just left it in the box after her fall I went over and turned it on and made her used it but I still don't know if it works.

6 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Apr. 8th, 2020

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Verified Customer

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Anonymous North Las Vegas, NV

It would be nice if it held the charge longer than three days. I was working this is at the kitchen sink and it hit the sink and it went off so they knew it worked they were very nice whoever called. Customer service calls back right away.

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Verified Customer

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Joan Pasadena, CA

Yesterday I called because in the regional package somehow I didn't get all the information there was. They said they mailed me another one and it was very quick.

6 years ago

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Verified Customer

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anonymous

I'm very happy with it and haven't had any problems with it. I tested it when I first got it and got an immediate response with someone. The response was immediate.

6 years ago

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Verified Customer

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Carol Cheyenne, WY

It's convenient and easy to use. I tested it and someone answered right away. I've always been able to get through someone on the phone or by pushing the button.

6 years ago

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Verified Customer

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George

I like that I can use it wherever I am traveling. I can use it not just for medical problems but for the police or fire department. Whatever I have a need for.

6 years ago

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Verified Customer

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Susan

They respond quickly. I accidently pushed the button one day and they came on right away to see what I needed. I hang it by my bed where I can reach when I go to bed.

6 years ago

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anonymous

It has to be recharged a little more frequently than I understood so I'm recharging it about every two, two and a half days. The device is fine I just don't like that it is very very sensitive and for that reason I'm basically not using it.

6 years ago

Reply from Medical Guardian

Hello! Thank you for your review. We would still recommend charging it every night - like a cell phone so you won't have to worry about its battery level. Additionally, we can look into the Fall Detection feature for you and provide some options. We could definitely take a look into your device and see if there any issues. We'll send you a message to get your phone number to reach out to you. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Verified Customer

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Connie Iona, ID

I accidentally hit it when I was cleaning. Somehow I knocked it. They called me and I said I was fine. The problem is I'm always forgetting it when I leave the house.

6 years ago

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Verified Customer

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Helen

I've tested it five times and they answered after about two or three rings. They're very friendly and they ask all the right questions and it was just a test.'

6 years ago

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Verified Customer

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Barbara

I had to get used to it. But it's relatively very lightweight, it's not difficult to wear, and it lets me know when it needs to be charged. I wear it all the time.'

6 years ago

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Verified Customer

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Nancy Wallis

I would think that after 2 months of service, someone would contact me to see if I have any questions. I also think that there should be a way to remove the neck cord so it can be washed, as I'm sure it is loaded with perspiration. Can only imagine what it will smell like in the hot weather.

6 years ago

Reply from Medical Guardian

Hi, Nancy. Thank you for your review. We greatly appreciate your valuable feedback and will forward your suggestions to the appropriate individuals at Medical Guardian! Thank you again.

Jan. 31st, 2020

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Verified Customer

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Dianna

It's very handy. My grandson happened to hit the button when I was in the other room and it took no time at all for them to call asking if I was alright.

6 years ago

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Verified Customer

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Anonymous

Medical Guardian was helpful and they were, they answered immediately when I tested it. The only thing I don't like is that when it gets wet, it feels cold.

6 years ago

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Verified Customer

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5 St Louis, MO

I like everything about medical guardian. I tested it some time ago and it passed. They were very cordial. It gives me great deal of security at night.

6 years ago

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5 Farmington, MI

Had to use it once when I fell and I pushed it and they got the fireman over here to help. It was a very good experience. I think it is well worth the money.

6 years ago

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Verified Customer

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4 Eau Claire, WI

We tested it to make sure it worked the way it was supposed to and it went off right away and it worked efficiently and they came on and talked with use. I wish it would work when you went out of the house.

6 years ago

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Verified Customer

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Joyce

I always take it when I go anywhere away from home. The only thing I don't like about it is you have to carry that little thing with you if you go away from home.

6 years ago

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Dorothy

I like that you are not stuck to the house and you can go out. I tested it and the operator answered right away. He was kind, fast, and knowledgeable.

6 years ago

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R

It's small and portable. All I have to do is recharge it and wear the wrist watch when I go out. One time it was running low and the agent on the phone asked if everything was alright and I said yes I just have to charge it.

6 years ago

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Verified Customer

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Antoinette

It works for a period of time when the power goes out. It has a nice big button to push and she has a wrist band she can carry. We've tested it and got rapid response from the operator.

6 years ago

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Verified Customer

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Gene

Sometimes I hit it by mistake and they are very nice about it. Everytime I call them for something they help me no matter what. They respond quickly and they help me out.

6 years ago

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James

It's always worked good. They're very alert and on top of thing and do a good job we just don't need it anymore. They wont answer me or call me back when I need to talk to someone in customer service.

6 years ago

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Verified Customer

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Carolyn

We tested it the night we got it and everything was coming in perfect. I would like for it to beep if I go outside my 350ft around my house without my battery charger.

6 years ago

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Verified Customer

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Marlene

I've only used it once but they did a very good job. It worked well. I called them because I needed a way to get to the emergency room and they were very good about it.

6 years ago

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Verified Customer

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Doris West Baden Springs, IN

I had a good experience the one time I had to use it. My mother was unable to get up and she called medical guardian and they called me so I was able to take care of her.

6 years ago

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Dorothy Pittsford, MI

If one of our residence falls they can contact us and we can come to their need. When I tested it they came on and where very friendly. They did their job well and made sure everything was ok. I'm very happy with them.

6 years ago

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anonymous La Mesa, CA

I was having a little trouble with it because it wasn't charging. I have to use a power strip to have it next to me when I'm in bed. It's ok. It's a little bit bulkier than I thought it was going to be.

6 years ago

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Sharon Centerville, UT

I like that I can use it at home and away from home. They company was kind and considerate and patient with me. I talked 2 or 3 times to people while I was researching.

6 years ago

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anonymous

I've only had it a week but I like it so far. It's very convenient and seems to work good. I'm only in the test period right now so right now it's working very good.

6 years ago

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Frances B Riley

Their equipment is difficult to know when it is charging and when it is on or off. They are the only company that I could get just what I wanted with no other equipment a must.

6 years ago