Name: Medical Guardian
Rating: 4.5

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Debra Mesa, AZ

I searched and evaluated several medical alert devices for my 83 year young Dad. Dad lives in a Veterans home in California and to continue his independent living, the Home and Hospice required him to wear a medical alert device. They said we needed to have a land line installed in his room for the device to work.... Well Dad is still able to get out and about so I was more concerned when he was out of his room than inside, so when I discovered Guardian Medical (#1 rated with Consumer Reports for 2015) had a mobile device (no land line required) and it included GPS tracking I was delighted! I shared my findings with the VA and Hospice and although they were pleased to know a mobile device existed they could not cover the cost because they did not have a contract with Guardian Medical!! The comfort knowing Dad would be able to maintain his independence with the Guardian mobile medical alert device was well worth our paying the low monthly fee for service; the equipment and shipping was totally FREE! We are excitedly awaiting the arrival of Dad's electronic leash that will allow him to keep his dignity and maintain his independence in and out of his home and provide us a level of comfort. Thank you Medical Guardian, Debra & Dad

11 years ago

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Jean Capriglione Arnold, MO

His name was Michael; his direct line is 1-800-311-6778. He was very professional and let me tell him what I needed. Another company I called kept on talking for 17 minutes before I could say a word-I just let them talk, but could tell they were not the company for me...in fact after I placed my order I got a return phone call from them and she said all I would have to do a the paper work and everything would be complete. Really, they were trying to sell me everything but the kitchen sink and also charged an installation fee-----we don't have the equipment and haven't tried it but i'm sure it will be fine - if I have any questions I will contact client services the number Michael gave me to call. Thanks again,

11 years ago

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Dennis Ellis Aurora, CO

I have fallen four times in the last year. I broke my left wrist in the last fall and am in a cast for at least 2 months. My health is very complicated since I have cerebral palsy and had heart failure which require medicine that makes me dizzy. The doctors are working with me to adjust the medicine but I still get dizzy sometimes. I searched numerous medical alert companies and found Medical Guardian to have the best equipment, most modern, best technology and one of the very few with fall alert technology. In addition, they had the best price. Since I have just purchased the system and not used it yet, I am not sure yet how efficient the system really is yet. The sales and customer service staff get an A+++ at this stage of the experience with Medical Guardian.

11 years ago

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Gayle Olson Newbury Park, CA

Jason was great. I innundated him with questions and he answered them all with expertise, patience and humor when appropriate. Unlike my first technician he did not push to close the deal (a practice that reflects poorly on the company and product. Desperation to sell is a red flag for scams- if your product is as good as it says then it should sell itself once the consumer is at the questions stage.) I usually prefer to order on line and avoid conversations with sales staff but was so impressed and confident after our conversation that I made an exception. I was also impressed when he made the offer to call him personally back with any questions and needs after the deal was made. It was not a sell and dump. We have yet to receive our unit but when we do- and if it works as expected- I will be sharing Jason's number with friends. I would give him my highest rating for great customer service. If he is a reflection of your company as a whole I have chosen very well.

11 years ago

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Mike sulpizio Philadelphia, PA

A+++ and Thank You! We researched All of the top 10 rated companies for features, cost and dependability. I would highly recommend this company over the others due to " fall down protection" with the mobile device. This is cutting edge technology that frankly... Is not offered by other companies at this time. We received excellent Customer service who answered All of our questions and concerns with professionalism. My Mom deserves the best and she got it at a Very reasonable price. Thank you Medical Guardian and your entire team. We will refer you to All of our Family and Friends who may need this Service.

11 years ago

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M Turpel

Johnathon Williams was my contact person. He was professional, knowledgeable, patient and endearing. I was not planning on pursuing the alert system from the U.S. side however, because of his friendly and compassionate nature I went through with the purchase with expectations that Guardian Medical Alert will offer me the emerge assistance I may need in Canada and my home in Florida. Johnathon is a definite asset to your company I believe. Many thanks!!!!!!!! I recommend this service and with exchange rates it has a lower cost with fantastic advantages with all the medical safety we need in emergency situations. Medical Guardian is Excellent and significantly surpasses our service providers in Canada.

11 years ago

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Sandy Tocher Anaconda, MT

I can't say enough about how accommodating the sales men that I worked with was. Johnathan was his name. I was very nervous about getting a system like this for my ill Mother. I had been looking for the right one for months and was looking on the computer at Guardian Alert. The next day I received a call from the company to talk to me about it. Johnathan was able to answer every question I had and put me at ease on the things I was nervous about. I am very happy I made the choice to buy the Guardian Alert to help protect my Mom incase of an emergency!! Thank You Johnathan and Guaurdian Alert!!

11 years ago

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Patty Burnette Jacksonville, FL

Mom finally moved local to me into an Independent/Assisted Living community. Even though I am more at ease there are people around, both mom and I would feel better with a medical alert system. I contacted Medical Guardian via the internet late one evening. I received a phone call from Mike the following morning @ 9:00 a.m. Mike asked what our needs were, was very knowledgeable about the products, explained the process and was very caring. After consulting with mom, I finally called back to order the unit at 7:00 p.m. - - Mike was still there but just leaving. He stayed to place the order so we would get the system in time for moving day. I truly appreciated Mike and all he did!!

12 years ago

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Janette Dallas, TX

I researched many medical alert services and Medical Guardian best fit my mother's needs. They were extremely accommodating, the equipment was easy to use and it gave our family peace of mind that the fall indicator necklace would activate even if mom was not able to push the alert button. The unit had a much larger receiving area than most others on the market. I also was impressed with the level of training of the response team members. As it turned out mom was only able to stay in her home about two months after beginning use of the monitor. There was no trouble with returning the equipment, no contract fee and I quickly received a refund of the prorated unused time since I had paid for a year in advance. This company was extremely professional. One note, be sure to keep all of the packing material when the equipment is received so it is easy to return the equipment when the time comes.

12 years ago

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Shirley Langfett Westminster, CO

I have yet to experience the use of the service and quite frankly, hope we don't have to. So, in all fairness, the only review I can give would be related to the sales call I received shortly after I inquired. The gentleman I spoke to who wound up selling the service was very easy to talk to, friendly, professional and informative. He answered all questions and filled me in on the areas I didn't see when I visited your website. I had already done side by side comparisons and knew what I was looking for so it didn't take much, as I was informed. There was no pressure from him and that was a blessing because I will generally not buy from pressure. I look forward to having peace of mind while I am at work or out and about, knowing that my Mom now has another option in an emergency situation, and a simple one at that, one she can handle and understand. Thank you for being an option for those of us who have our elderly, disabled Mom's living with us but don't have the luxury of being at home 24/7, thanks to our J O B's :) Sincerely, Russ Langfett

12 years ago

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Thomas McManus Gastonia, NC

Outstanding service from the first inquiry to set up. Chris DiLullo was very curteous, prompt and professional. He was able not only to answer my questions, but explained where I could understand your services. I received my system very quickly with the instructions being very clear and easy to follow. I made two calls to your technical assistance and they had me squared away within minutes. From the time I opened the box to having the system set up, tested with the pendant around my neck was approximately 30 minutes. My family now has peace of mind. Great experience and would recommend to others.

12 years ago

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Diana Bridges

Sherries was pleasant and understanding to my dilemma. She took time to not only explain my new medical care unit she also tome what I'd hear when testing my unit.

4 years ago

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Terri Ugarkovich

I was told several times that the lock box would be included and sent. It didn't come so when I called about it I was told it was being sent and was included in my purchase. I still did not receive it. Finally to actyualy get the bo

4 years ago

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DV

We chose Medical Guardian because of the peace of mind that we read about in the MG description of its products and services. Unfortunately, we have yet to see this come to light. We have experienced inconsistency of information through customer service on the number of times we have contacted them due to issues with the service in the area, resolutions because of that service, follow up on issues, commitments and failure to deliver the peace of mind we paid for. We continue to work with MG to see if we can get the services we expect.

4 years ago

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Kathy Schuck

Best service, best equipment. Always there with solutions. Our rep Rob F. is the best. Medical Guardian certainly lucked out with him. Always responsive and helpful.

4 years ago

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Gwen Falkenstein

I like Medical Guardian; however, my watch did go off several seeks ago just before noon, so I put it back on the charger, and it's been fine ever since! Hope that never happens again!

4 years ago

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Anonymous

It's not anything spectacular except that when I tested somebody answers, well it kind of slow in answering but they answer. They were able to tell me where I was each time.

4 years ago

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Anonymous

I'm extremely happy to have it in case I do need it. I think every elderly person should have one. I haven't had a problem. I don't like the cord hanging around my neck because all of my clothes have a lower neckline and I'd rather that the cord did not show but it does, around the back of my neck anyway.

4 years ago

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Anonymous

It makes me feel safe and it's just a button away from getting help if I were to fall or whatever so I'm very happy I'm comfortable and I feel safe with it.

4 years ago

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Joyce

This is the best device I used and I used a couple of them so I believe this one I feel a hundred percent secure with it. I tested it and they were very responsive.

4 years ago

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Willard

I didn't like the idea of the way the necklace has a magnetic clasp. I haven't had to use, it I accidentally dropped the thing I had a couple of fireman showed up. I told him I didn't realized I had dropped it I was going out so I didn't hear the thing. I think they can lower my monitoring cost.

4 years ago

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Verified Customer

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Tommy

We have set it off accidentally a couple of time and I like that it definitely checks on the person and the lady is quick to answer. I was a little disappointed with quality of the wrist band.

4 years ago

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Linda

Medical Guardian is very convenient though I forget to wear it sometimes. The device is very good. They are very polite and informative when I test it.

4 years ago

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Herman

I would recommend it highly.They were very courteous, they explained how I was supposed to hook it up and what I was doing wrong and they walked me through it.

4 years ago

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Dianna Sterling Heights, MI

I don't like the fact that the clip is not tight enough to stay put, I dropped it several times. I fell once and it didn't even go off, so I'm not happy about that. They were pretty quick to call the one night when it went off by accident.

4 years ago

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Allison Kramer Portland, OR

We have accidentally set it off a couple of times, and they call immediately and make sure we are ok. Both of my parents feel safer knowing it works too.!

4 years ago

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Mary Albany, IN

I really like it because I can have it with all the time. They worked with me and my daughter. I appreciated their concern. I am pleased with the service.

4 years ago

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Irene Roanoke, VA

We tested it and the response was quick and friendly and efficient. Customer service is great. I like how friendly the operators are when they respond to call.

4 years ago

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Verified Customer

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Jacqueline Risden Whiting, NJ

I like the security in case of falling or someone bothering me .I can just tap a button to talk to someone and they know right where I am to send help.

4 years ago

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Verified Customer

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Jerry Fergus Falls, MN

Like that it is an all in one unit. I had one before that the GPS and life alert were separate and I like this better. It works. It doesn’t take long. They are right there.

4 years ago

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Verified Customer

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Alan Finger Topsfield, MA

I've accidentally trigger the device a few times and the operator was always very nice and ready to help. However, it often took a long time to connect. More than would be good in a real emergency.

4 years ago

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Verified Customer

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Karen Gardner Laurel, MT

I have been helped with very friendly, kind and understanding people. They never make me feel foolish for asking questions or accidentally setting my alarm off.

4 years ago

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Verified Customer

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Helen McNeil Temecula, CA

Don't know if my device is working, I don't feel like the long questions to ensure it's working properly. The lock for key entry doesn't work on my handles which means it's not usable.

4 years ago

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Verified Customer

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Shirley E Bomar Gilbert, AZ

The customer service is great. But the device itself is not that great. My mom charges it according to the directions. Sometimes it stays charged for 3.5 days, other times only 2 days. My mom wants me to return it. She said one day it automatically started saying "The device is ready" every 15 mins or so when it wasn't on the charger and she didn't touch it. I was at home, too. I thought someone was at the door. I would like to return the device.

4 years ago

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Verified Customer

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James Woolwich, ME

Its peace of mind that somebody's there. It is good quality however the battery only lasts four days, so I've got to keep charging it every four days.

4 years ago

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Anonymous Daytona Beach, FL

I'm very satisfied with I'm glad I got. There was a time I dropped it and they immediately called and asked "are you okay or did you just drop it?" so I said I dropped it.

4 years ago

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Bettye Americus, GA

They do not respond very quickly at a times but other times it works really well. We've not had a problem since we've had it. I like that we set it off a couple of times by mistake but they easily respond very quickly.

4 years ago

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Richard Rittman, OH

It was easy to work with the company to set it up and they've been very responsive to any questions. It's been tested a couple of times and everything went just fine.

4 years ago

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Chrystal Lewiston, UT

I like that there is a real person you can access with a push of a button. They are very professional. I don’t like the lock box. I can’t get someone to help me with the combination.

4 years ago

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Verified Customer

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Anonymous Rancho Cordova, CA

Like the security medical guardian offers. It’s good. I find testing it to be easy. I do have an issue with the bracelet. I find it comes off easily. It is not secure on my arm.

4 years ago

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Bonnie Cedar Falls, IA

It wasn’t until after I bought it that I realized it is only good for five hundred feed and if you want to go further, you have to carry around a mobile thing. I think they miss represented the efficiency of the deice. It is not exactly as wonderful as they pointed out when I bought it. I do like the sense of safety it give me.

4 years ago

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Verified Customer

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Georgia Richton Park, IL

So far very good. I like it because I can wear it on my arm or around my neck. It can go with me wherever I go. They are right on point. Customer service is very good.

4 years ago

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Margaret Monroeton, PA

There is no warning when the unit has to be charged so you have to pay attention to it and charge it around the 5th day. I still like that I have it and I don’t have to worry about falling anymore.

4 years ago

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Jane Manteca, CA

Haven’t had it long but I’ve already recommended to a friend who loves it. I’ve tested it twice. It is easy to do. They’re friendly and accurate.

4 years ago

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D Adena, OH

So far I am very pleased with it. I’ve tested it accidentally a dew times and they were efficient than others and very nice. I am very pleased with the polite service.

4 years ago

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Anonymous Sarasota, FL

There are no negatives about their device other than I don’t know why it blinks when it is charging. There is a red light that flashes. I like everything else about it.

4 years ago

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Verified Customer

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S Harlingen, TX

I feel more secure when they are able to answer quickly. The first time I tested it, it took minutes but the last time it was seconds. I know someone is there if anything happens to me.

4 years ago

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H Lake Geneva, WI

I think the product is well conceived. It appears to operate normally: charging it is so easy. I haven't really tested it, so I don't know anything about how on work operationally, but it seems to be fine.

4 years ago

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Barbara Chesapeake, VA

It’s convenient and easy to use when I need it. It is very quick and easy to test. They answered quickly when we needed them. They were very knowledgeable.

4 years ago

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Frances Newville, AL

I think it is really helpful and amazing. I am still afraid I wasting their time because I’ve had a couple of accidents but they were very supportive and helpful. I had to use it one time on vacation and it went fine.

4 years ago