Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Mary Cleveland, GA

Customer support always answers my questions and helped me set it up. I like the rapid responses of the operators and the professionalism. They were very prompt and understanding when we accidentally tested it.

7 years ago

Reply from Medical Guardian

Hello Mary,

We're happy that you're getting exceptional service from our Customer Care reps. They appreciate your kind comments. We're glad you're getting quick response times, exactly what you would want in an emergency situation. Thank you!

Jun. 5th, 2019

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Verified Customer

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Ann DeQuincy, LA

It is for my mother and she tests it to make sure it works an it worked right away. The only feedback I have is between the time I purchase it and the time it was in my hands, they could improve with technology and shipping.

7 years ago

Reply from Medical Guardian

Hi Ann,

Your feedback is very important to us so, thank you so much and we'll add take a look into this and see if we can make some improvements. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Diane Ooltewah, TN

I think it is too much to pay each month an it would be great if it were free of charge. Like the GPS but I would like not to have to carry around the monitor because it is two things on my arms but everything else I like.

7 years ago

Reply from Medical Guardian

Hi Diane,

Thank you for your valuable feedback, we appreciate it!

Jun. 5th, 2019

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Verified Customer

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Mary Sapulpa, OK

It seems to work and the company seems to be great with a great price and good service. The operators on the other end come on line within thirty seconds and customer support answers questions and are very friendly.

7 years ago

Reply from Medical Guardian

Hi Mary,

We're happy you got the service you deserve as a valued customer and fast response times with your test calls! Welcome to the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Judy Chesterfield, VA

I don't like the fact that I have to have it on me all the time but I know it is just a life guard that protects me if I fall. I like the fact that I can push the button and get some help.

7 years ago

Reply from Medical Guardian

Hello Judy,

Yes! Although we hope that you never have to use it, it will be there to protect you with help just a button press away! Thank you for allowing us to protect you.

Jun. 5th, 2019

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Verified Customer

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Dennis Beaufort, NC

The price seems little high but everything is fine. I wish the little thing that went in your pocket was a little bit smaller but other than that I have no complaints at all. Everything works perfectly fine.

7 years ago

Reply from Medical Guardian

Hi Dennis,

Thank you so much choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Alma

the product is affordable and works independently of a phone line or wifi. It was assuring to have around during my recovery and although i never had need to use it for an emergency

7 years ago

Reply from Medical Guardian

Hi Alma, we're happy you got the right product for the right price. We hope you're recovering well now. We hope that you never have to use it either but it's always there for you if you need it! Thank you.

Jun. 10th, 2019

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Verified Customer

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Joyce Stubbs

The devise did not work at first correctly in the beginning. It took se several calls to customer service for them to reset and figure why it did not work as the manual had stated. About 2 months later the devise quit working and it took a week to get the devise replaced, even though I have the insurance for overnight replacement. Customer service is not very helpful at times.

7 years ago

Reply from Medical Guardian

Joyce, thank you for your review! We are sorry to hear that you felt your customer service experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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Marla Mancin

Thankfully, my mother has not had to utiilize the services, but we feeling confident if that time comes, based on my research and recommendations that you will perform admirably on behalf of my mother.

7 years ago

Reply from Medical Guardian

Hi Marla, we hope that your mother never has to use it either but we're more than happy to help just in case she needs it. Thank you so much for allows us to protect your mother!

Jun. 10th, 2019

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Verified Customer

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Anonymous Tularosa, NM

The device is simple and easy to use and the response time is very quick. The instructions on how to use it were very clear and customer service has been courteous and helpful.

7 years ago

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Verified Customer

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Reba Herman Defiance, OH

It is a great comfort to myself and my family for me to have the protection of Medical Guardian. I also like that it can be set up that they call my daughter first who only lives 2 blocks away .

7 years ago

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Verified Customer

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Cheryll Grants Pass, OR

They helped me set it up and gave me a test when I wanted it. Honestly I'm really pleased with your customer service so far. I had my mother call, but she couldn't hear what the lady was asking. So I told my mom to say "I can't hear you" and then the rep said she could hear my mom.

7 years ago

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Verified Customer

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Josephine Norco, CA

Wristwatch looks like the Apple watch. It is made with good quality. When I hit the alert button, they responded to it very quickly and called me by name. I am glad that I have this service.

7 years ago

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Verified Customer

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Shane Reedy

I recommended You to two friends and paid the first 90 days for both Tony and Barb. Tony has already used this device for an ER run.If I find some one in need I will advertise for you!

7 years ago

Reply from Medical Guardian

Shane, thank you so much for the recommendations. It means so much coming from an actual customer!

May. 9th, 2019

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Verified Customer

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Liz Duhame

Haven't had to actually call for help yet but when we did the test they called my mom by the wrong name in the wrong city . We thought it was fixed after many phone calls and tested the next day sadly same result. Finally by the third day and MANY phone calls later I believe it was corrected. Hope if she really calls for help they know who she is and the correct city and state so she actually get the help we are paying for.

7 years ago

Reply from Medical Guardian

Liz, thank you for your review. We apologize for any initial confusion that may have occurred when setting up your mother's account. We're happy that we were able to get this issue corrected for you and your mother. Please don't hesitate to reach back out if either of you has any additional needs. You can reply directly to this message. Thank you for your feedback!

May. 9th, 2019

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Anonymous Cave Creek, AZ

I've only tested it and they seem to be very cooperative when you're calling about getting your equipment set up. They walk you through the testing and if you have any questions about the equipment there's a customer service person available. They do good follow up and they're easy to get ahold of.

7 years ago

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Verified Customer

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Anonymous The Bronx, NY

There's nothing I don't like. It's fine with me. Everything is okay. I tested it and everything was just fine. The customer service representative was very respectful and very nice.

7 years ago

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Verified Customer

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Tommy Joe Black Mountain, NC

I had an issue with my charger and sent me one right away. They were amazing. It went off twice and people answered very quickly. We tested it and it worked great. It's an amazing product.

7 years ago

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Verified Customer

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Anonymous

I tested it when I first got it and everything was all right. They were quick about helping. They were there to help. They would ask me if I was okay and if I needed help or anything like that.

7 years ago

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Verified Customer

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Anonymous

I just wear it around my neck and it doesn't bother me at all. He was awfully nice when they put it up and how they did everything here. He was so good in explaining things when he set it up but I haven't seen him since.

7 years ago

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Verified Customer

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Gary

The only thing is I wish the belt clip was a little smaller so that you could put it in your jacket or put it on a little easier. It's hard to get it on your belt. The quality of the device is the best.

7 years ago

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Verified Customer

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Joan Robinson

Never got to use it as my kids wanted me to wait a while on a final decision. I did appreciate your customer rep crediting my account after cancelling my order. Hope to be back in touch later in year!

7 years ago

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Verified Customer

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MeMop

have not been with them long; the couple times I hit to either test or by accident, took longer to respond to me than anticipated, but I have no other company to compare to. The equipment arrived quickly and set-up was very easy

7 years ago

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Verified Customer

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Rob

Every touch I had with the company was positive. From renting the unit, to setting up with your dispatchers, to returning it when I no longer needed it. Everyone I spoke with was positive and helpful.

7 years ago

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Verified Customer

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Rick

It appears to be a reputable company, according to my research. Costs are reasonable. Staff very helpful. Equipment appears substantial. Just received it, so we will see how it goes.

7 years ago

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Verified Customer

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Dorthy Siloam Springs, AR

I really like the GPS because they can find you wherever you are. If you accidentally activate it, they will call immediately to make sure you are okay. They are very patient and will walk you through everything.

7 years ago

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Verified Customer

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Lucinda Woodstock, IL

I wear my pendant all the time I feel very secure. I like it so much I have purchased one for my sister. I had a problem with my device and they shipped another one out to me right away and I really appreciated that.

7 years ago

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Verified Customer

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Patricia Strong

7 years ago

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Susan Travis

Their IT issues with getting the account and care chain set-up took a long time. Customer Service arranged appointments they didn't meet, and when they did, the problem wasn't fixed. It took nearly minimally five rounds of talking with people to get the basic problem solved. I rearranged my weekend twice to meet with them, and the issue was not resolved. The customer service people were polite and professional, but getting to the resolution which involved IT, during normal working hours,was terrible.

7 years ago

Reply from Medical Guardian

Susan, thank you for your feedback. We apologize for the issues you had in setting up your account, both from a technology standpoint and in getting your issue resolved in a timely manner. We would like to take a closer look at what occurred here. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look further into what happened here. Thanks again for reaching out!

Apr. 24th, 2019

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Verified Customer

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Mrs. B.

Everyone I've dealt with at Medical Guardian has been an absolute professional. I needed help and had to use the system for the first time this week. The performance of Medical Guardian in my time of need was flawless.

7 years ago

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Verified Customer

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Janet Morrisville, NC

When I had to use it, they were very prompt and got me to the ER so I was happy with the service. They're very cheerful and nice people. I feel like I made the right decision because I have the support I need to live alone.

7 years ago

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Verified Customer

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Ulvert Oakville, WA

I can't say anything bad about them at all. It has always don't exactly what I expected it to do and it is simple and easy to use, you just have to push a button and help with be on the way.

7 years ago

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Verified Customer

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Vincent Colona, IL

The woman I talked to was very friendly and helpful in setting it up and the woman we talked to when we were getting ready to purchase was especially helpful and she did a lot of follow up and I really appreciated that.

7 years ago

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Verified Customer

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Pat Reynoldsburg, OH

I used to be worried about going outside and working in the yard and stuff but now that I wear the device I feel much safer. I have already recommended it to people when they were ready for it.

7 years ago

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Penny Connersville, IN

The one thing I am concerned about is the GPS. My son called me to find out where I was because the GPS told him I was in the middle of a field when I was in the middle of town and that caused great concern to him. So far everything else has been pretty good.

7 years ago

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Verified Customer

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Geraldine Burton, OH

When we tested the device, we've always had polite, courteous, and rapid responses. Medical Guardian gave very detailed explainations. The customer service is always patient and courteous.

7 years ago

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Valerie Redding, CA

I have been satisfied with the service. This past Sunday there was a false alarm. The fire department and the ambulance was there in a very short time but I did not call them so I don't know how that happened.

7 years ago

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Verified Customer

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Florence Tabiona, UT

We tested it about a week or two weeks ago and it was great. They responded right away and gave me information and everything and resetting it. Ever since we started the process, Medical Guardian has been extremely helpful.

7 years ago

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Cathy Moore

I've tested my device a couple of times and the response time is to slow!! Also my first call button I wear around my neck had a default and went off by it self and I was told to put it in wrap it up and put it in the freezer so it would disconnect from the unit, while the company did overnight a new one. It made me uneasy, if there had been an emergency and I wasn't aware of the old one had a default I wouldn't have known. It also is a little to expensive for Seniors on a set income such as myself. I am actually thinking about looking into other companies, but my real concern is slow response time.

7 years ago

Reply from Medical Guardian

Cathy, thank you for your feedback. We're sorry that your experience with one of our devices has not lived up to your expectations with regards to the response time. We would like to troubleshoot your device to make sure everything is working as it should. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the
device user (if different), their address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 16th, 2019

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pattyb Flinton, PA

I'm having trouble with the metal used in the neckpiece. First of all I couldn't use their nylon cord b.c. it was too long, even shortened as far as it would go. I replaced it with a sterling silver necklace. The metal in the Guardian that connects to the device gives me hives. Other than that, it seems like a good product.

7 years ago

Reply from Medical Guardian

Patty, we're happy that you're satisfied overall. If you are still having issues with allergies, please reach back out. If you can provide us with your full name, address and phone number we will be in touch. Any information shared in your response will not be posted publically. Thank you for your feedback!

Apr. 17th, 2019

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Rosemarie Massena, NY

Customer service was not only extremely helpful, but they were also knowledgeable. The pendant is also very convenient, and the website was helpful in determining which pendant to choose.

7 years ago

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B Ball Ground, GA

I've only had it a month or so, but I'm pleased with the service so far. I like that I got the bracelet and the necklace - I can just leave the necklace by my bed at night, which I think is a pretty neat idea.

7 years ago

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Anonymous Kent, WA

Every time I call needing information, they provide it with accuracy and speed. Everyone that I have worked with at Medical Guardian has been terrific. IT is a good company to work with.

7 years ago

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Ruth

I am disappointed because they told me I could take it to the grocery store, but in reality, it can only go as far as a football field. I don't like the wristband because I have lost it twice because the band is not long enough.

7 years ago

Reply from Medical Guardian

Ruth, thank you for your review. We are sorry that there was some confusion about the functionality of your system. We can definitely get this fixed for you. So we can better assist you here, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Have a lovely day!

Apr. 10th, 2019

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Brian Denton, TX

Their customer service is great and they always make sure everything is okay when you call. I like that it is portable and I can take it with me travelling. It sometimes takes 2-3 minutes for them to answer your call though.

7 years ago

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Anonymous East Rockaway, NY

The customer service is responsive and helpful. It's comfortable and then I don't notice that it's there. We got the pendant and keep on accidentally hitting it so every time they called with a good response time.

7 years ago

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Scott darsney

Needs some improvement app crashes. Needs a spiral band for seniors. Easy to trigger an alert accidentally all the different apps are confusing and don't seem to work right. Voice out of watch. Is impossible to hear for deaf people. Charger attachment needs better visual cues for elders to attach

7 years ago

Reply from Medical Guardian

Scott, we thank you for your feedback. Looking at your account it looks like we were able to successfully swap out your defective device for a new one. We hope this has resolved the technical issues. Feel free to reach back out, you can reply directly to this message, if that is not the case. Regarding the watchband itself, you can get it changed out a watch repair shop to something that better suits your needs. Thank you for your feedback about the device functionality itself. We will take this into account as we work on improving its functionality. Have a great day!

Apr. 11th, 2019

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Lynn

I don't really have any idea on what's going on, but it works I guess. I thought the GPS device would be in the necklace or wristband, but I have to take the GPS device with me everywhere as well.

7 years ago

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Thomas F

I like the fact that it covers me wherever I go. The only thing I don't like it having to wear the wrist band, but it's better than the necklace. Any time I call, I get my questions answered promptly and to my satisfaction.

7 years ago

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Patricia

I think it's very convenient and fast. I love that you can wear it anywhere, even the shower. I tested it as soon as I got it and they were there within no time, I was very pleased with the speed of the service.

7 years ago