Name: Medical Guardian
Rating: 4.5

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Corina Canon Westminster, MD

My customer service representative was extremely helpful and made the experience very pleasant and easy. I am grateful for his help!

11 years ago

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Sharon Jensen Lady Lake, FL

Ed was very knowledgeable and professional . He gave us all our answers and we did decide to move forward to have our mother protected.

11 years ago

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Marian Red Arlington, TX

The phone conversation was great. All my questions were answered. Making the decision to go with this company was an easy one.

11 years ago

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Judith Music East Point, KY

Salesperson was extremely courteous and helpful with explaining terms. He also gave me information regarding capabilities of the equipment you provide.

11 years ago

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Mary Neff Clinton Township, MI

Answered my questions. explained device well. offered helpful suggestions. High pressure to purchase immediately. I needed more time to decide and he respected that.

11 years ago

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Nancy Webb Richmond, VA

Jeff was very thorough in the information he gave me. He patiently answered my questions and I am looking forward to receiving my device.

11 years ago

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Scott Baton Rouge, LA

Ed was very helpful in answering all my questions. I reviewed a lot of different companies and because of Ed, I chose your device.

11 years ago

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David Jackson Roy, WA

My telephone service from "Jeff" was indeed excellent. He was intelligent and very well-informed; I have not yet received the product so I have further comments.

11 years ago

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Jean Baker Temecula, CA

Mike was extremely helpful in answering all the questions I asked, never pushy but clearly explained as aspects of the equipment in a friendly way.

11 years ago

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Mike Duncan Detroit, MI

Once we received all the components to activate the unit, the testing went well & was easy to operate. The call response center was prompt in answering.

11 years ago

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Duy Phan Citrus Heights, CA

Shipping is horrifically slow. I ordered on March 5th and today is March 23 and the order for my mom is still not here. They already charged me for the service, and yet here my mom sits without the protection. I was told I would receive a tracking email confirmation, but I also did not. Furthermore, I sent Medical Guardian an email regarding a question I had and never received a reply. Will cancel my order asap.

11 years ago

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LaWanna peachey Warner Robins, GA

Representative was nice and professional. Ordered and paid 3 months in advance for a medical device on March 2, 2015, 15 days later still no device in hand. I have contacted the company several times and sent written inquiries to cancel order. Have not received a return call. Also when calling, hold times with the company are ridiculously long and then call is disconnected. Very dissatisfied with company and service.

11 years ago

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Deborah H. Charlottesville, VA

I asked if AT&T would cover our area before making purchase. I was told that AT&T data lines could be used even though we did not have complete phone coverage. When I tried to activate the service, the operator told me that the device would not work in our area. I was told I would get credit on my credit card (90 day commitment required) when the device was returned. I confirmed my email address and said I wanted the return label emailed to me. So far, I have not received the return label. Salespersons should not misrepresent area coverage.

11 years ago

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Kathy Gregory Arnold, MD

I had a terrible experience. I purchased this for my mom Cecelia Gregory. Received the product and didn't work and than he sold me the new device which also didn't work. Sent both back and was told I would receive full refund in 30 days. Never did after numerous calls. They said it should be in my account and they never submitted the refund. Spoke with Supervisor and will send official letter of my experience.

11 years ago

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Jenifer Jacobs Alma, GA

At this point the experience has been terrible. I purchased the system on Thursday and paid overnight delivery fee to have the unit Friday. It is now Saturday night and still no unit has arrived. I have been unable to get through to a representative on the phone to find out about the system. There is no tracking number on my confirmation payment emai either.

11 years ago

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virginia young Clarksville, TN

The Person I talked to was named Guy, he was very patient with me and I appreciated his manner of talking with me. Seniors often are talked down to, he was very nice .

11 years ago

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Carolyn Gordon Tempe, AZ

Great service and information from customer support. Couldn't ask for more.He answered all my questions and walked me through the signup.

11 years ago

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Robert Dorian Laguna Woods, CA

Easy sign up. Rep was knowledgeable, professional and had answers to my questions. Hope my new service continues the excellent impression left by the sales rep.

11 years ago

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Jackie Cross Pittsburgh, PA

My contact representative was very helpful and pleasant. He answered all my questions and gave me confidence that I was choosing the right company.

11 years ago

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Richard Culleton Lewiston, ME

Very prompt response back after online investigation. Jonathan was very knowledgeable and explained clearly all options available.

11 years ago

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John Creamer Fredericksburg, VA

Initial contact/order was fine, but when I received an email from George someone explaining the MG and I followed up with a question, he never responded. Definitely lose customer service points for non-response.

11 years ago

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Janice Sidley Painesville, OH

My sales person was Chris P. He was very informative and never high pressured me. He answered all my questions - I felt very comfortable.

11 years ago

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Gloria Schulman Vale, NC

Michelle was awesome! Took all the time I needed. Answered all of my questions and was very helpful in helping me make the right decision.

11 years ago

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Karen Logan Raynham, MA

I was totally impressed with the customer service representative on the phone. The product includes everything I need for total peace of mind.

11 years ago

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Tonya Benham Kemp, TX

Jason was fabulous at covering all my concerns and was very familiar with the products he was promoting. Very pleasant and caring. Wod definitely recommend him for a raise.

11 years ago

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Anne Leesburg, FL

Spoke with Tim. He was very helpful, answered all my questions and no pressure. We received our system in 3 days. Easy to set up.

11 years ago

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Ninette Smith Palm Desert, CA

I have not received the equipment yet, but Anthony was very helpful to let me know what to expect. I'm looking forward to feel a liitle bit safer in the future. Thank You!

12 years ago

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Patricia Strong Germantown, MD

The gentleman on the phone was very personable and informative. He was very friendly and helpful. I am glad I chose Medical Guardian for my company.

12 years ago

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Shirley Bateman Picayune, MS

Ricky did an outstanding job of explaining the medical alert in which I was interested. He was knowledgeable ,kind , and patient.

12 years ago

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brenda Cleveland, OH

Service reps are patient and easy to talk to, and explanations are easy to understand. The product is simple and user-friendly.

12 years ago

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Jim Judy Greenville, PA

Ordered today for myself. George was very cordial and fully provided the information I needed. I am looking forward to the added sense of security.

12 years ago

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Verified Customer

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Dan

Quick response time in an emergency for mom

4 years ago

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Verified Customer

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Laurene Smetek

Everyone from this company is so nice and accomodating.

4 years ago

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Verified Customer

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Gene Krick

immediate r4sponseeven when accidntally contacted

4 years ago

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Verified Customer

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Jeanette Cox

Marie it's so easy to use. It makes you feel secure

4 years ago

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Verified Customer

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Barbara Smith

Very easy to use for my elderly mother in law

4 years ago

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Verified Customer

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Ed Loweth

First contacted ambulance and family members quickly.

4 years ago

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Verified Customer

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Jim Davies

Had much difficulty talking to them about changing information on demographics..

4 years ago

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Verified Customer

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Janice Bobay

It is small, reliable, and available 24/7

4 years ago

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Verified Customer

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Kathie Loewen

Easy to use. Provides feeling of security.

4 years ago

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Verified Customer

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Dan Israel Contreras

because of the convenience and affordability

4 years ago

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Verified Customer

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rhonda Metcalf

customer service and equipment that is easy to use

4 years ago

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Verified Customer

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Evelyn Hudson

Medical Guardian is perfect...great customer service!

4 years ago

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Verified Customer

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Joyce denney

A voice comes on every time I push the button

4 years ago

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Verified Customer

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Franklin Jones

Easy to setup and use. Great feeling of safety.

4 years ago

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Verified Customer

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Pam Whipkey-Inman

Such a simple non-intrusive device for my elderly mother.

4 years ago

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Verified Customer

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Kate Ashe

Device is heavy and so a little difficult to wear, so I rarely have it on my body.

4 years ago

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Verified Customer

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Casey

It's convenient, but the buttons on the devices suck, they don't work very well at all.

4 years ago

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Verified Customer

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James R Wolf Sarasota, FL

I have informed you many times that although I ordered the equipment, I am not to be the contact. You called me again today!

4 years ago

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Verified Customer

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Pamela Padian Somerville, MA

Terrible customer service. App doesn't work as advertised. Can't easily cancel service and terrible attendants on cancellation line.

4 years ago