Name: Medical Guardian
Rating: 4.5

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Robert Howard High Point, NC

I found it through reviews on Facebook and decided to try it. Thankfully I haven't had to use it yet, but I think it's good.

8 years ago

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PriscillaLuth

You delivered exactly as promised which we appreciate. Everything was simple to set up. Your representative was really wonderful. Thank you

8 years ago

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Corrie Ann Boynton Round Rock, TX

I signed up with this company and stupidly paid a year in advance. I did not like any of the pendants or the charger. When I called to complain and cancel, I was told that I was contractually obligated to pay them 2 months service. This is the company that advertises No Contracts. The customer service reps was arrogant and rude. They charged me $102.18 to cancel.

9 years ago

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Trevor Phoenix, AZ

Product did not work. Pressing the button did work, fall detection did NOT work. When I called the company, after my wife had a terrible fall that resulted in her rolling down our driveway and the fall detection NEVER activated and no call for help was made, the company defended the unit and said it was working as designed. There was no mention of maybe we can check the unit, maybe it is faulty, maybe we can send a replacement - NOTHING. Just "the unit is operating as designed and there is no problem with it. Needless to say, we no longer use this service.

9 years ago

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Rich Lucibello Hawthorne, NJ

I ordered this service for my 95 year old mother and the product lives up to everything I anticipated. I am extremely satisfied with this purchase

9 years ago

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Sonya Gunther Warren, MI

I use the home alert product with the button on the necklace. The sales rep was good - he explained everything in the beginning. When I first got it, it was very confusing and I was very anxious.

9 years ago

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Bella Neuwirth Phoenix, AZ

It was good. I actually looked online and compared all of them and I can tell you if I push the button somebody answers. I was satisfied, everything was fine.

10 years ago

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Marjorie Chandler West Chester, PA

I've been very happy with it. I got it for my mom after she fell, she has the pendant and the GPS. Everything was very good and easy. We do have one problem though

10 years ago

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Phyllis Servidio Rockaway, NJ

I purchased the basic service because my mother is getting old. The setup was straightforward. We haven't had to use it yet, but so far I would give it a 9/10.

10 years ago

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Novilla Bryan Dalhart, TX

I am not very satisfied with the service. I paid for a whole year, and I don't know when it stops. Using it wasn't all that difficult. When I leave home I sometimes forget to put the device on the charger so it dies. Sometimes I forget to take it with me altogether. I give it a 4.

10 years ago

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Susan Eaton Newport Beach, CA

I searched different companies before I bought. Device gives me coverage outside the house. I fell a few times so my son said I needed this. Satisfied so far.

10 years ago

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Mike Jabal Holiday, FL

First learned about Medical Guardian through a search on the internet. I would describe my overall experience with Medical Guardian as fair. I don't use it very often but it has been good.

10 years ago

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Bobbie Duffala Haughton, LA

I heard about Medical Guardian on TV. So far, I am very satisfied with Medical Guardian. The equipment is very easy to use.

10 years ago

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Bob Putnam Rocky Point, NY

Fortunately I've not had to use the system since signing up. But I have no doubt it will work out just fine in the event I do. Very pleased customer service to date

10 years ago

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Frederick Neidardt Tucson, AZ

My new Medical Guardian arrived on time. The system was exactly as described by phone. I am pleased with all my interactions with your company.

10 years ago

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Carol Raith Westminster, MD

The first representative I talked to had the address wrong in the client and billing fields. The second person guaranteed me she would fix it. She only fixed the client field. The third person finally got it right. The first person I talked to told me I could use the device outside my home. That was also wrong with the plan I had chosen. You need to improve your customer services. The customer service person I talked to when I activated the devices was knowledgeable and pleasant.

10 years ago

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Dianne Landrum, SC

The representative was extremely helpful and knowledgeable. He explained everything thoroughly and was courteous and engaging, answered all questions.

10 years ago

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Byron Harris Seth, WV

The lockbox was programmed with the wrong combination. It was one digit off from the last four digits of the phone number, which will create confusion. I called customer support and was told that a replacement lockbox would be shipped asap. After a day and a half with no shipping confirmation, I called customer support. I was told that the lockbox would be shipped yesterday. I still have not received shipping confirmation.

10 years ago

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Jan Morton Chadds Ford, PA

Fortunately I haven't had any emergencies, but the comfort, confidence and security level provided by having the Guardian are tremendous.

10 years ago

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Edna Sappenfield La Porte, IN

Christopher was excellent. He answered all of our questions to help us make our decision and we know he will be there if we have any issues.

10 years ago

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Carmen Thompson Metropolis, IL

Accounts and contacts were wrong on my father's account although they had been verified when I activated the system. And when he fell last week, I was never contacted nor was 911 because they were calling the wrong contact person! Although they made corrections, apologized profusely, and gave a year's credit to his account, the outcome could have been tragic!

10 years ago

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Sandy Bothell, WA

So far haven't had an emergency to use. The device works good an we have given a referral to another person to use you an they did.

10 years ago

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Roderick Arceneaux

Great customer service spoke with the representative and he was very polite and knowledgeable about the product and services. Answered all of my questions and concerns also!

10 years ago

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Carolyn Calderone Huntington Beach, CA

Courteous, knowledgeable, informative. All my questions were answered. I felt secure that I made the best decision. Thank you.

10 years ago

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Edward Hill Meridian, ID

My base failed. I easily found the help telephone number. The technician was able to find a solution and the replacement unit arrived 3 days later. Thank you so much

10 years ago

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Jennifer Virginia Beach, VA

Excellent customer service. The process was smooth and easy with step by step directions. I would recommend Medical Guardian to everyone.

10 years ago

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Rosalina H Nabarrete Ewa Beach, HI

It upset me because it went off by itself a couple of times and all of the first responders were here before I knew anything. After all this time, I find that I no longer need it. Perhaps in the near future I may have a need for it. I would like to cancel at this time.

10 years ago

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valerie harrington Canonsburg, PA

While trying to start up my new service, I had to press the button 6 or more times. Each time, someone would come on and ask what my emergency was. At the same time, the man on the phone was giving instructions. I only have the use of one hand and it was getting quite frustrating after the 6th attempt. Here's hoping it goes smoother from here.

10 years ago

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Peg Kramer

It was efficient and simple to order and install. Jeff, the salesman, was knowledgeable and polite. I am happy I chose Medical Guardian!!

10 years ago

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Vicki Wahl Lake Mary, FL

The birthday on my order was incorrect .i chatted and asked if could send me email with correction. They said no, it Would be in the package. I have not received shipping confirmation ..

10 years ago

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Mark Las Vegas, NV

Nothing on my order was correct. Directions were not followed, wrong items sent. Subsquent calls to sales person address issues\only resulted in another mistake (wrong items) being sent AGAIN. This seriously makes me question how your company would handle a real emergency. I regret that I selected your company.

10 years ago

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Barbara Blue Lakeland, FL

Excellent salesperson. Took lots of time explaining the process to me. Answered all my questions, very polite and helpful

10 years ago

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William Bolitho New Castle, CO

All my questions were answered as to how the device works. Felt the need to have an alert system and this sounds quite satisfactory.

10 years ago

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Richard H Choate Lowell, MA

Inquired about receiving a credit due to the fact that my system was never activated because my parents require coverage 24 hours 7 days a week. I was informed that a credit was being issued for $353 , I received my VISA statement and the amount is only $279.60. Very disappointed with your action, does your company need the $79.40 that bad. I certainly would think that you people would allow exceptions with different circumstances. I don't understand why I was told one thing with the final outcome being different.

10 years ago

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Ernest santoro Milford, CT

Despite cancelling service end of July, returning equipment, supplying tracking info, calling, emailing and now being required to fax, we are still having cost taken out of our account! Now the customer service rep says she has to turn it over to investigative team! How about you return our money and own your error. I just notified bank these are UNAUTHORIZED WITHDRAWALS

10 years ago

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Cheryl A. Welck Milton, DE

Personable, knowledgeable, thorough. Understood, completely, for what I was looking. Answered all questions I had in a friendly but professional matter.

11 years ago

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norma booker Brockton, MA

I am very satisfied with the information that was provided to me and that my e-mail was so promptly answered. Thank you.

11 years ago

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Anna V. Thomas Saint Paul, MN

I spoke with Avant, who was helpful and informative and very pleasant to talk to. I feel I'm making a well-informed choice.

11 years ago

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Lorraine Glynn Garnerville, NY

Ordering was seamless and my rep was extremely helpful in answering my questions so I could purchase what bestvmet my needs

11 years ago

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Zena Coughlin Ukiah, CA

Ordered for my elderly parents. Sales person was very nice. Priduct arrived on time but was used and never cleaned, it was very dirty. My parents wanted one bracelet and one necklace, instead they received two bracelets. I will contact our saleperson directly and see if this can be corrected.

11 years ago

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Elgie. Campbell Columbus, IN

The device was misrepresented to me. I returned it. I am now waiting to see how much of my money they will return. They will probable. Keep 3 months. Even tough I did not activate the device.. I paid for a year with the understanding ii could cancel after 3 months. But I had no idea thy would misrepresent the device I took them to be honest with me.

11 years ago

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Susan King Chicago, IL

The customer service was awesome! I had a million questions and my customer service rep Ed was fantastic and answered all of my questions.

11 years ago

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Michele Rosenmutter Woodstock, IL

Everything was explained very clearly. Medical Guardian had the best deal and met all criteria for my parents. Robin was very patient and helpful!

11 years ago

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Charles Speece Bucyrus, OH

I was told on the phone when I ordered the system that the cost would never go up but in the terms & conditions, it says the company can annually raise the cost and I am obligated to pay the new amount! The representative has YET to call me back about this. Also, perhaps I misunderstood but the necklace is of NO value except to call for 911 since the client has to be in the same room as the mobile device in order for the operator to talk with him.

11 years ago

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sherry Sloan Idaho Falls, ID

We haven't received the unit that my mom ordered but it has been shipped and so far the ordering has been very easy and the rep. that has helped us, Garth has been very helpful and easy to work with.

11 years ago

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Phyllis TX

The agent was very knowledgeable, interested in what was best for me and concerned that I purchase the best package to suit my needs.

11 years ago

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Joanne TX

I was under the impression my mother could hear and talk through the necklace unit. She is very hard of hearing so despite her small house I am worried she wll not be able to talk to the operator.

11 years ago

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Thomas Smith Strongsville, OH

Well I'll give my opinion on my experience if I receive my return label that wasn't sent to my email as of yet. I was told the device would work in my area, but I wasn't able to connect the unit in my apartment. The person on the phone was going to email a return label and hasn't. Please send the return label to my email address.

11 years ago

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Joanne Martin La Plata, MD

Sam, agent when signing up was patient, knowlegable and answered all my questions - I have exchanged the system I did have for your system but haven't had to use it for anything.

11 years ago

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Carol waller Orland Park, IL

What a wonderful company! My customer service rep was very professional, friendly, helpful, and knowledgable. So glad I was referred to this company.

11 years ago