Name: Medical Guardian
Rating: 4.5

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H. Bloomgren Jr Russell, PA

Do not use this company! I have been doubled billed several times and company promised to resolve, never did. Promised to call me back within 24 hours, never did. I am getting efficient at entering disputes with my credit card company. Have GPS type service which doesn’t work well. In home service appears ok. I paid for a year service in advance, now 6 months later I have a charge on my credit card currently. Never give this company your credit card number.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 21st, 2019

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Mo Casselberry, FL

After receiving product was not what we needed, We were told to sent everything back. Sent back with tracking # they Received 06 Jun. Now 3 weeks later no refund, We were told mailed to wrong address even though still same company and we returned to return address on box and even though same company they need to send me a cancellation form to process the claim. Not a happy camper.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 21st, 2019

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Kim Gallatin, TN

Please everyone read this I was not satisfied with the service I had the service for my parents which my mom died this yr so, plz read the small print, I called and told this company to disconnect my service and my parents service, well becareful because if you disconnect your service turn in your equipment the same day, cause they will continue charging you, SO MAKE SURE YOU READ THE FINE PRINT,I think they need to explain this to the customers much better

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 19th, 2019

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Phil Weynand Boerne, TX

Everything was clear for setting up system. Need to add info on battery replacement on pendant and wrist. Looks like they will last a long time, just doesn’t say how long!

7 years ago

Reply from Medical Guardian

Hi Phil, Thank you so much for your suggestion! We appreciate you taking the time out to provide this valuable feedback. Have a great day!

Jun. 7th, 2019

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Claudia Fort Collins, CO

My Mom is still waiting for the correct paperwork to be sent.It has been almost 3 weeks and she still cannot use this service.I am very disappointed . You had originally sent this in MY name even though you have been speaking with my MOM the whole time. What a bummer. She wishes she had gone with another company.I'm starting to wonder myself.

7 years ago

Reply from Medical Guardian

Claudia, thank you so much for the review! We are sorry to hear that you feel your experience has been less than satisfactory. A member of our Customer Care Team will reach out to assist you. If you would like to reach out to us beforehand then please give us a call at 1-800-313-1191. Thanks again for your review, and have a great day!

Jun. 4th, 2019

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LB Travelers Rest, SC

The services given are very good but the prices are misleading at first. The option for someone disabled would most likely be the $40+ a month, over $480+ a year. Much too expensive for most disabled/handicapped/seniors.

7 years ago

Reply from Medical Guardian

Thank you for your review! While our service may not be the cheapest in the industry, we offer a variety of different packages that can fit your wants, needs, and lifestyle while maintaining the highest level of quality. We take your feedback very seriously though and will be sure to review your experience. Thank you for choosing Medical Guardian—we look forward to continuing to support and protect you! Thank you again for your review, and have a great day!

Jun. 4th, 2019

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David Smith Tilghman, MD

Sales person Shawn explained everything in detail. I knew exactly what I was getting and based on his recommendation I am very satisfied.

7 years ago

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Dot Kensinger Madison, OH

I purchased from Mobile Help. I wanted to try it for 20 or 30 days. Both of the Reps are pretty aggressive. When I called your Rep, I tried to tell him I still may purchase from Medical Guardian, but he freaked out & started yelling at me. Extremely disrespectful & definitely unprofessional. I’ll never call your company again w/ that kind of service. I had to finally hang up on him.

7 years ago

Reply from Medical Guardian

Dot, thank you for your review. We are sorry that your experience with one of our reps did not meet your expectations. We will review the call in question with the employee and his supervisor to ensure that others do not have a similar experience. We take your feedback seriously and appreciate you passing it along. Have a great day!

May. 14th, 2019

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Kathy Davis Sonora, CA

We have decided not to get any service at this time. All I wanted is a pamphlet of Info, so I could compare it to others, but I understand you either can't or won't send out a pamphlet. I want something that covers more than 600 feet as I walk a lot down town which is about a mile or more. I got that figure from you website. Your rep said it would cover anywhere, whom do I believe? Your website or your rep? Thanks Kathy

7 years ago

Reply from Medical Guardian

Kathy, thank you for your feedback. While we don't send out paper pamphlets, we can email you if you would like. If you remain interested in our products, simply reply to this message with your email address and we will send one over. Any information shared in your response will not be posted publically. We also apologize for the confusion about the range of our products. While we do have products with a finite range for in-home use, we also offer products that can be taken with you wherever you go. The unit with the 600-foot range you are referencing is our Home Guardian. It is a great product, but will not protect you if you are outside of that 600-foot range. We have three separate devices designed for on-the-go use that may be of further interest to you. Please feel free to reply to this message with any additional questions you have about our service. Have a great day!

Apr. 17th, 2019

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Joanne` Ashland, OR

Haven't had the opportunity to use it. Which is good! Wear the wrist band. Monty was very helpful when I called for information.

7 years ago

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Debbie Dryden Peachtree City, GA

Just set up within this last week . Was easy to set up and test. Response was quick and loud enough for my husband to hear in most of our home.

7 years ago

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Karen Brooklyn, NY

So far, my experience has been great. The set up was easy and everyone who I spoke to over the phone was knowledgeable and very polite.

7 years ago

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David Duest Middleton, MA

Hard sell once first call is placed. They call back frequently. Product works as stated. Easy setup. Had some problems getting all options shipped as a package but they offered good customer service when contacted.

7 years ago

Reply from Medical Guardian

David, thank you for your review. We're happy that you're satisfied with your device and the service you received from our team after ordering. We appreciate your feedback with regards to the sales process and will pass this information along the appropriate manager. Have a great day!

Mar. 6th, 2019

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Susan Terhune Greenacres, WA

The person I spoke with was very pleasant & helpful. I was very interested in the prodect & have been very interested in starting to use it. The problem is I still have not received the product!

7 years ago

Reply from Medical Guardian

Susan, thank you for your review. We are happy your experience with our team has been a positive one so far. We went and looked at your account information and see that your unit was delivered after this review was written earlier this week. We are here if you have any other needs, please don't hesitate to reach back out. You can reply directly to this message if you have any other questions or concerns. Have a great day!

Mar. 1st, 2019

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George W Sparks, NV

It was very easy to activate. The woman who helped me on the phone was most efficient and we got everything done quickly.

7 years ago

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Dorothy Russell

The only time I tried to use the Medical Guardian was during what I thought was a heart attack. The dispatcher did notify my family members but did not stay on the line with me. After several minutes, the clerk in the store called 911, an ambulance arrived in minutes and I was transported to the hospital. I never received any follow up call from Medical Guardian.

7 years ago

Reply from Medical Guardian

Dorothy, thank you for reaching out. We hope that you are doing well after the incident you had. We definitely would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your address and phone number, we will look more closely at what happened. Feel free to provide any additional information that you feel may be relevant, such as the date of the incident. Thanks again for reaching out!

Mar. 15th, 2019

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brent bull Livingston, MT

I chose this company for my for my father because consumer reports ranked this company number 1. well I am extremely disappointed, customer support is almost impossible to get a hold of, the mobile app does not work and now his watch is not being tracked by your system!!!!!!! I am real close to returning watch and canceling.

7 years ago

Reply from Medical Guardian

Brent, thank you for your review. We're sorry for the technical issues you've faced with your father's device. We are currently looking into your concerns and will be in touch about getting these issues resolved. Have a great day!

Feb. 22nd, 2019

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Judy Judy Bos Holland, MI

I called your company to get information on your products but the man who I talked to was unwilling to hear me and pushed way too hard for a sale. And he didn't give up when I hung up on him but persisted in calling me and texting for a number of days. You probably have a good product but I was totally turned off by your agent and will definitely not buy any of your products.

7 years ago

Reply from Medical Guardian

Judy, thank you for your feedback. We're sorry that your sales experience was not satisfactory. We definitely want to look further into your concerns. If you are willing to provide us with the phone number you used to reach out to our team, we will use this information to investigate your concerns further. Any information shared in your response will not be posted publically and will only be used for the purpose of this investigation. We take our entire customer experience seriously and we want to assess this situation to make sure others don't share your experience. Thanks again for the review and have a great day!

Feb. 11th, 2019

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Destiny M Napa, CA

When I initially spoke with your staff, I gathered the information needed. My mother didn't think she needed any devices for medical alert. Fine, she's only 93, of course she doesn't think she needs one. So now your sales department is calling me every day and a week later I decided to return the call. I dialed the number from caller ID and it immediately hung up. The call was blocked from inbound calls. Scam? Unfortunately, I don't trust that your company is real.

7 years ago

Reply from Medical Guardian

Destiny, thank you for your review. We're sorry for the frustrating sales experience you had when shopping for service for your mother. We're not sure what happened when you called into our team about service, but we assure you that we are a real company in business since 2005. We would like to investigate what occurred in this instance further. Would you help us out by sharing a bit of additional information? Any information shared in your response will not be posted publically. If you can provide your full name and the phone number used to reach out to our team, we will look at what occurred here. This information will not be used for sales purposes, but only to ensure we properly address your concerns. Thanks again for the feedback and have a great day!

Feb. 11th, 2019

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Laura Dallas, TX

I initially was going to use medical guardian, and then I realized I didn't have the correct information for the person I wanted to get it for. He requested a quote, and apparently y'all haven't called him back yet, although you've continued to call me for over 2 weeks, and now you've called me a total of 15 times. I did shoot y'all a text you awhile back saying that I didn't intend to use medical guardian anymore, but apparently you didn't get it.

7 years ago

Reply from Medical Guardian

Laura, thank you for the feedback. We apologize for the confusion here. If this problem has yet to be resolved for you, reply to this message with your phone number information we will ensure that it is removed from our call lists. Any information shared in your response will not be posted publicly. Have a great day!

Jan. 23rd, 2019

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Nick Regine Staten Island, NY

they give a key lock box to be placed in a designated location , which they are suppose to share with EMS along with the combination. on two occasions they almost had to break down the door because this information was never given to EMS. not satisfied , when I called to ask why they said they would do an inquiry, 5 days later they still have not answer !!!

7 years ago

Reply from Medical Guardian

Nick thank you for reaching out. We wanted to apologize for this situation and for the delay in getting back to you initially. We took a look at the account in question and see that this issue was looked into by our management team. It appears that they were able to identify the cause of this issue and come to a resolution with you on the matter. If any outstanding issues remain, please feel free to reply directly to this mesage. Have a lovely day!

Jan. 23rd, 2019

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Robin Revis Marion, NC

All the reps were nice but no one told.me that my dad had to have an AT and T tower for the device to work. I told all of them he only had a cell phone and no driving and line. Now we have to send it back.

7 years ago

Reply from Medical Guardian

Robin, thank you for the review. We're sorry that our device did not work out for your father. We are sending this feedback over to our Sales team to ensure that others don't have the same experience as you both did. We wish you both the best going forward. Have a great day!

Jan. 18th, 2019

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Terry Scott Saint Helen, MI

I believe that Medical Guardian is a very good company and has a very good product. I just wish I could find a way to fit it in my budget.

7 years ago

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liz Dayton, OH

Salesman (I think he said his name is More) stated he sent information via email. Second salesman called to askif I was still interested. I said I was still waiting to get information. Moe told me a brief overview of packages, but I wanted to see written info to make a decision. The second salesman said written info has the same information, did not offer to send a brochure, and couldn't get off the phone fast enough.

7 years ago

Reply from Medical Guardian

Liz, thank you for reaching out. We're sorry that your experience with our Sales team did not meet your expectations. So we can better look into what happened here would you be willing to provide us with some additional information? Any information shared in your response will not be posted publicly. If you could provide us with the phone number used to reach out to our team, we will investigate your concerns. This information will not be posted publically and will only be used for the purposes of investigating your experience. Thanks again for the feedback.

Jan. 2nd, 2019

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Judy Wyzic Livonia, MI

The person I called was so compassionate and understanding. The need arose right after my Dad passed away, and we had to wait until Mom was ready.

7 years ago

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Allen Smallwood Grand Junction, CO

We were very disappointed in the response time, over a minute, and the fact that mom could not hear the agent, nor the agent hear her, from inside her bedroom, only 25 feet away. The agent said, "Well, she has to be in the same room." What is the point, then? ? I used to install and maintain a similar unit for another service, and was useful in the entire house. This was many years ago, Sony figured the service would be much better, not much worse. For these reasons, we have shipped the unit back, and cancelled the service.

7 years ago

Reply from Medical Guardian

Allen, we are sorry that our unit did not live up to your expectations. So you are both aware for future reference, we do offer a variety of device options, including all-in-one devices with the microphone built right into the wearable device itself for easier communication with our operators. Regardless, we wish both of you the best moving forward.

Nov. 16th, 2018

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GP Cresskill, NJ

Absolutely outstanding in every way. The equipment, Sales and customer service is top notch. The team is not pushy but very informative.

7 years ago

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terry wilkinson Mobile, AL

I cant talk due to medical health, she did most but we agreed that the price, which I verified 4 times, was going to be $39.50 month, and that the payment for the day was $39.50. and low and behold it was $49.50. I don't know what happened, but I haven't even got equipment yet and I already don't trust you.

8 years ago

Reply from Medical Guardian

Terry, thank you for reaching out. We apologize for the confusion surrounding the price paid for your device. We are currently reviewing the sales call in question and will be in touch shortly to help resolve this situation for you. We will make all efforts to win back your trust. Have a great day!

Oct. 1st, 2018

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christine anderson West Jordan, UT

Mo payments were set up for paper invoice to my mothers home, instead medical took the payment from my credit card which was NOT authorized.Then I received e-mails for the next payment- no bill was sent to my mother.She has never received the wrist band that I requested twice, she hates the necklace. Billing and customer service is horrible because of this she won't use it.Sept. 22- I called again I was told I could Cancell anytime I wanted If this isn't fixed I will.It's not worth it.

8 years ago

Reply from Medical Guardian

Christine, thank you for reaching out. We are sorry that you and your mother's experience with Medical Guardian has been less than satisfactory. We would like to look into your concerns further and also assist you with your cancellation if this has not already been dealt with. So we can better research your particular situation, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's name, address, and phone number, we will have a member of our Cancellations department reach out to discuss closing out her account. Thanks again for reaching out and we hope you have a lovely day!

Sep. 24th, 2018

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Carolyn Hopper Ingram, TX

I use the wristband which i am satisfied with, but i wish it had the ability to be charged rather than having to use the other device and docking station.

8 years ago

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Samuel Gastonia, NC

I ask the sales person if the area my mother lives in had cell service for the mobile unit. He responded that she had great service in her area. When the unit came in I attempted to set it up and found out that she had no service at all. When I called to talk to customer service she ask if I had tried moving around the house to see if we could get service. After I spoke to a supervisor they sent me a return label. I have not seen where they have gave my money back yet so I will be calling them soon

8 years ago

Reply from Medical Guardian

Samuel, thank you for the feedback and for giving Medical Guardian a chance. We are sorry that things didn't work out at your mother's location. While we make all efforts to look at signal availability at a particular location, at times there are unforeseen environmental factors that can limit cellular coverage. We want to extend our sincerest apologies. With that in mind, we would like to look into your situation further and to provide you with an update on your refund request. If you would be willing to provide us with a bit of additional information to look up the account in question, we will report back on our findings. Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. If you could provide your mother's name, address and phone number that should allow us to locate her account. Thanks again for reaching out Samuel!

Aug. 16th, 2018

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joyce Tucson, AZ

We have never used a device like this. The company made it very simple and made sure we understood everything that was needed. Very respectful.

8 years ago

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Ann Walker

Lock box for key to hang on door knob. Just hope the 911 folks can get it open easier than I did. Hope they are more familiar with the device.

8 years ago

Reply from Medical Guardian

Ann, thank you for the review. Emergency responders are generally very familiar with lockbox devices as they are a commonly used by people with medical alert devices. Feel free to reply directly to this message if you have any other questions or concerns!

Jun. 13th, 2018

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widow living alone

Very easy to set up, small button to wear in home with larger device to carry when out of home. Easy and uncomplicated to use.

8 years ago

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Rebecca Milton, FL

My dad used them and they were really good and it was easy to setup and there was always someone to talk to if there was something wrong

8 years ago

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Leah goodman Clearlake Oaks, CA

Because it did not work in my area, they where really nice, now I am waiting for my refund, I have sent units back to company and I have to wait up to 30 days for refund that is just not right.

8 years ago

Reply from Medical Guardian

Leah, thank you for reaching out. We are sorry that cellular coverage was not strong enough for our devices to work in your area. Your refund will be processed shortly upon receipt of your equipment. Feel free to reach back out if you have any additional questions or concerns.

May. 18th, 2018

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Michael Kloepping Evansville, IN

I don't them that well. I do know that their prices are alot higher than other companies in the same industry. They were $20.00 amonth higher than Life Station, the company I signed up with.

8 years ago

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SAS Grass Valley, CA

When I was looking for a company such as this one, I found that this was the first to answer all my questions without hesitation.

8 years ago

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carolyn

Very helpful in set up. Mom is always a little intimidated by new technology, but everyone was very helpful and she was very pleased.

8 years ago

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Gigi Cincinnati, OH

Only contact was 1phone call that I received from them. I had requested information online. When the person realized that I only wanted information he said to"look online.". I had been looking and needed more information. He was not interested in providing any. we

8 years ago

Reply from Medical Guardian

Hello Gigi, we are sorry to hear about your recent experience. We would like to research this issue and answer any questions you may have. Please reply with your full name, address and, phone number. Any information you provide will not be posted publicly. We appreciate your feedback.

Apr. 10th, 2018

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Sally Houston, TX

I just received my package today and it is charging. THe gentleman who called to set it up was very kind and understandable, answered all my questionsl

8 years ago

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Bryan Dill Hopkinsville, KY

If ZERO stars were an option, I would give them that. To date, they have charged us $1,400 for a system that wouldn't work, and have refunded less than $300 of that. Half of those charges are for a "lost" unit that they never once told us needed to be returned. We have spent MONTHS attempting to be patient with them, and get some kind of system set up. But, because of their incredibly poor customer service, we are going with someone else. DO NOT waste your time or money with this company, unless you plan on haggling for weeks on end over mistakes they have made.

8 years ago

Reply from Medical Guardian

Bryan, we thank you for reaching out and apologize for the frustrating experience you and your family had with our devices. Per our recent conversation on the matter, we will refund you the full amount paid for your mother's account once the devices in question are returned. You should have received the return label via email yesterday morning. Please feel free to reach back out if you have any other questions or concerns. Have a lovely day!

Apr. 3rd, 2018

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Ann Crawfordville, FL

The set up was easy. The people who call the house to check on you if you push the button or polite. However, when we had to call regular customer service the woman was rude.

8 years ago

Reply from Medical Guardian

Ann, thank you for reaching out. We appreciate the feedback. We take your customer service experience very seriously, so we would like to look further into the incident you described with one of our representatives. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, address and phone number, as well as the approximate date of the incident in question, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 30th, 2018

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Barb Lebanon, OR

I got this system for my Mom. we found that it took around 6 to 21 rings for the calls to be answered while testing the unit. The reasons for this was always something we did wrong, they said. When it came time to renew for another year, they would not take NO for the answer, they demanded I give them my new account number and got nasty with me on the phone. Not a reliable company, would not recommend.

8 years ago

Reply from Medical Guardian

Barb, we're sorry that your experience has been such a frustrating one. We would like to look at your case a bit more closely. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 9th, 2018

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Vic in tennessee Oak Ridge, TN

Have had no emergencies - accidentally hit the button while putting the unit on charge and immediately got a call to check on me.

8 years ago

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Candice Walker

I have had the most horrible experience with this company. I ordered a unit and told it was $39.95 per month. Within 5 minutes my visa was charged $600.00US. When I contacted them I was told it's a deal, buy 8 months get 2 free! Oh great deal! I immediately cancelled my order. The company sent out a unit anyway and now want me to pay to return it. I would NOT recommend this company to anyone. Beware

8 years ago

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Cindy

The customer service rep was very knowledgeable. She explained all of my questions. I was very impressed with the company's ratings.

8 years ago

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Mark Southington, CT

Best Service and so reliable and fast. Thank You Medical Guardian. You truly are #1. I would recommend your company to anyone.

8 years ago

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Fred Soule Twin Mountain, NH

Great marketing->Poor design: we got Medical Guardian for a 99year old family member who would only wear a wrist band trigger. The MG wrist band trigger is like a boat anchor (in size & weight) on this little lady-she could not wear it. Be advised: you take delivery of this system you pay for 3 months whether you realize on day 1 it will work or not. There are better designs and price packages out there we did find.

8 years ago

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Neringa Jacksonville, FL

Medical Guardian is the company of crooks. My husband was additionally charged 648 USD, in addition to the invoice of 508 USD they emailed. And despite the fact that he contacted the Medical Guardian and asked them to return the money, in fact they proceeded and took the money from his bank account. He had to apply to other institutions to get his money charged for nothing back. Thus be careful with very patient guys who talk nicely with you on the telephone and then steal your money in the middle of the day. UNBELIEVABLE! And this company is rating No. 1! What an idiotism!

8 years ago

Reply from Medical Guardian

Neringa, thank you for reaching out. We apologize for the confusion surrounding the billing for your husband's account. This was an error on our part. We are actively working to resolve your issue and will be in touch about getting this fixed for you both.

Jan. 12th, 2018