Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Joe Brick, NJ

ease of set up..good support and direction from customer service ppeople

9 years ago

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Phyllis burroughs Fort Lauderdale, FL

Was checking it and had to hit the button three times before someone answered it.

9 years ago

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Martha Hicks Buckeye, WV

Help is there when I need it. Something I can have with me at all times

9 years ago

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Gail Bayuk Lebanon, TN

They answer promptly and are very patient and kind to my elderly mother.

9 years ago

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Susan Westfield, NJ

Took 15 mins for paramedics to arrive. Think service is good overall. Customer support great.

9 years ago

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William Saint Louis, MO

Very convenient and with the ability to locate the patient makes it valuable.

9 years ago

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Judy Stockton, CA

The representatives are excellent, and although I haven't had any emergencies, I'm satisfied with the service.

9 years ago

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Audrey S

courteous employee and not pushy explaied different options quick answer on test call

9 years ago

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Katherine B.

Had to use on a few occasions, were fast efficient and professional

9 years ago

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Wanda M

I've never an emergency but have responded quickly when I've called.

9 years ago

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Dolores F

Paul in Sales was so understanding and kind. The response time is excellent.

9 years ago

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Elizabeth S

I still do not have my paper bill yet which has been requested over and over, then I come up looking unpaid. Please follow thru!

9 years ago

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Rose H

Good, but not great. Sometimes it takes 20 minutes for them to respond. I think that is too long.

9 years ago

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Barbara Stephenson Hillsborough, NC

They've been very helpful with the information they provide when I call in. All I do now is put it on in the morning, and keep it on until bedtime.

9 years ago

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J S Falls of Rough, KY

I've been very fortunate because I haven't fallen, therefore, I haven't used the service yet. Their agents are just fine.

9 years ago

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Jesus Hernandez Del Rio, TX

My experience with Medical Guardian has been average. I just plugged it in, set it up, and that's it. Their representatives were good.

9 years ago

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Maryann Naret Central City, PA

It just gives you a peace of mind. The representatives helped us set it up and all, but so far, I haven't had to use it yet.

9 years ago

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Terri Aulman Gilroy, CA

The equipment have been very easy to use - I'm very satisfied.

9 years ago

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Joyce Seeman Woodward, IA

Overall, using the Medical Guardian equipment has been excellent. Sales representatives are fine

9 years ago

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Timothy Rife Murray, KY

They've been very good so far. It was very easy to set up everything and their service is great!

9 years ago

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Delores Welch Claremore, OK

90 yrs old and I live alone. Employee was very nice, pleasant. Simple instructions as they were told. Satisfactory.

9 years ago

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Carolina Landona Shelton, CT

Have a necklace stand alone unit for my mom. Very easy to use. Fine service.

9 years ago

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Diana Parker Panora, IA

I found Medical Guardian by just researching. The sales team is deceiving and the service is irritating and frustrating at times. Hate that I have to charge the thing.

9 years ago

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Caleb Moore Baytown, TX

rescore on 10.22.22 rescore on 10.22.22 rescore on 10.22.22 rescore on 10.22.22. rescore on 10.22.22 rescore on 10.22.22

3 years ago Edited November 23, 2022

Reply from Medical Guardian

testing on 11/17/2022 i am testing testintestintesttest

Nov. 17th, 2022

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Tanya Evers San Antonio, TX

After falling for the hype and because I am prone to losing my balance, I purchased a necklace. The battery which brags that it holds a charge for up to 5 days, ran down after two days. I charged it again (overnight each time) and it stopped with no warning (no flash, no chirp) after another 2 days. Customer service told me I was too far from a Verizon tower for clear reception. I live right in the middle of one of the largest cities in the nation, so I doubt the veracity of that excuse. Best advice I can give: pass this by and get another device.

4 years ago

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Tim Englert DeLand, FL

We purchased this program 2-5-21 , we were buying the freedom guardian watch. After all was paid( in advance for first year) we were told the watch was not available till the end of Feb, no watch.. then told end of matchbox watch, then told end of April. No watch… on and on , now told end of July. Your company needs to get its act together, if it’s available as advertised send it ,if it’s not available be honest and tell us what’s going on instead of the Texas two step…. The program is for my wife’s 85 yr old mother.

5 years ago

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Pia Nelson Clinton Township, MI

I purchased this item for my mother in law with the intent to keep her safe. Please don’t believe what they’re selling. They charged my account $226.68 my refund amount was $150.67. The device was never open nor activate and returned within 10 days as the policy states. This company is a scam don’t believe anything your told. It’s really sad when elderly people are taken advantage of especially during a pandemic when money is very limited for our seniors citizens. Never never never let someone sale you anything over the phone. Bad Business……Pia Nelson

5 years ago

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Richard Berg Sherman Oaks, CA

This company is a sham. I purchased service and had to cancel. I was told if I returned product I would receive a prorated refund. I paid for shipping and was told two months later when I contacted them about refund three different stories and finally when I complained they told me they would not send out a refund. I was very unhappy about the way they answered emergency call during gthe time I had the service. Do not believe all the hype when you read their reviews.

5 years ago Edited September 14, 2021

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Dawn Rudio Valencia, CA

I'm only giving a 1 star for customer service when we activate the device. We pay for two pendants, one is the fall protection that does not require activation of the button. In 12 months my mother has fallen three times, broken her hip and the device never activated either time. It has been replaced since her hip fracture and today she fell on her face and again the device did not activate. Not sure where to go from here, but I am not at rest with this company's devise at all!! Very disappointed, very sad to know she would have lost her life if we were not present.

5 years ago

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Stanley R Gilreath Massillon, OH

disappointed the prorate is NOT from date of death. Also discouraged there is not away to cancel the subscription on line even when an account is set up. Now we are at the mercy of the delivery system to return the equipment. The remedy is prorate from date of death after equipment is received.

5 years ago

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Vernon cline Fort Mill, SC

Great service when Dad was alive, BUT THEY LOVE TO CHARGE DEAD PEOPLE!!!! Dad passed away 12/31/19 and his account was paid in full and equipment paid for in March 2020. In October 2020, Medical Guardian charged charged me for the month of October and tried to bill me for two more months since then. This is after sending my third signed "Cease and Desist" letter to them, which they have finally acknowledged receiving. Now I have to wait a couple more weeks before I have to call back and request a refund for the payment they charged me without my permission.

5 years ago

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Michael Giampapa Merritt Island, FL

First of all, I have no complaints about the service at all. I used them several times and they were always right there for me. My complaint is that I've been trying to cancel my account for months, I changed the autopay feature to OFF but they still charged my account. I left multiple emails and have never received a call or an email response. After debiting my account I explained in one email that I expected my account to be canceled and that they took my rent money which I had to borrow to avoid penalties.

5 years ago

Reply from Medical Guardian

Greetings Michael and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 10th, 2020

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Dante H Detroit, MI

Would give a lower star if I could. Beware if you are paying for this service for your loved one. My father passed nearly 2 months ago, unfortunately, the device is over 1000 miles away, and due to COVID retrieving it is not practical at the time. After speaking to several people I am basically being told that I will have to pay $350 dollars for a lost device and there are no exceptions even under the circumstances. They don't seem to care that I am not even the subscriber I just took overpayments when my father declined. Please beware!!! I would not recommend this service.

6 years ago

Reply from Medical Guardian

Hello, Dante. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Michael Woodside Santa Maria, CA

Great service I found you online and Rudolph Terrell was great in helping me and especially his persistence and follow through.

6 years ago

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Karen Olszewski Plymouth, MI

This company is out to rip you off! I ordered a gps necklace and had to return it. It was too heavy for my neck. They charged my AE immediately but I didn’t receive the unit for 2 weeks! I returned the unit the next day. They charged me for a month of use 124.00. Give me a break! Terrible customer service! Taking advantage of older people. A total scam! Please do not use them.

6 years ago

Reply from Medical Guardian

Hi, Karen. Thank you for your review. We are sorry about the experience you had cancelling the account. We're going to send you a private message with more information. Thank you.

Aug. 25th, 2020

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Craig Carmichael, CA

If I could give them less than 1 star I could. The first device they sent would not hold a charge, so it was replaced at no cost. The second device they sent would only hold a charge for a couple of hours and quit - dead as a door nail. I have absolutely no confidence in their piece of junk, and will demand my money back. I will post a review on their willingness to refund my money. BTW if Medical Guardian is monitoring these reviews, I will go to court if I have to.

6 years ago

Reply from Medical Guardian

Hi, Craig. Thank you for your review. We are sorry that your experience with the equipment was less than satisfactory and understand your wanting to cancel the service. We're going to send you a private message to collect account-specific information so that we may look further into this issue for you. Thank you.

Jul. 7th, 2020

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Paula Jennings Cary, NC

Fall detection, cost, salesperson, Rita, who was helpful and polite. She called back and was not pushy, just informative.

6 years ago

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Jo

Your customer service was awesome. Leon did a wonderfuljob in explaining the product and made me feel confident in my decision

6 years ago

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Jo-Ann Burlingame

I chose from the products on the internet Everyone from the company has been courteous and answered all of my questions

6 years ago Edited September 14, 2021

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Anthony Memphis, TN

My father passed in November 2019. I returned the equipment with the RMA and received an email confirming return. I continue to receive past due and collection notices. I have spoken to this company a minimum of 10 times via phone and/or email. They have advised that my return was place on somebody else's account. They keep saying it has been resolved. Again this weekend....another collection notice. Watch your back. This company is so unorganized, it's pathetic.

6 years ago

Reply from Medical Guardian

Anthony, thank you for your review. We apologize for the experience you have gone through in trying to cancel this account. Your feedback and concerns are very important to us. We will be sending you a private message asking for contact and account-specific information so that we may investigate this for you. Thank you.

May. 5th, 2020

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Melissa Freeman Elkin, NC

Medical Guardian has the best ratings on the Internet. Customer service thus far has been tops!! Josh G. Has been wonderful!

6 years ago

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Linda Cox Waterloo, IA

I found that Medical Guardian was less expensive than Life Alert. I think the customer service was knowledgeable, professional,helpful and very nice.

6 years ago

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Scott Neifert Jacksonville, FL

It was the highest rated and it met all of my requirements. The purchase was simple and the agent was very helpful and knowledgible

6 years ago

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Janetta Arvada, CO

This company bombards you with phone calls and emails once you ask for info. I even told them NOT to call my work # which they still proceeded to do 3 times! They don’t listen or care if you say I’m not ready yet and that you will contact them when you are. Tracy hung up on me after getting upset that she called my work again! Bad customer service. It’s all about the sale with them and not the customers wishes. Beware

6 years ago

Reply from Medical Guardian

Hello Janetta, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 11th, 2019

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Barbara Houston, TX

We have used the system over 5 years. When our Mother went to an assisted living home recently we cancelled our subscription and we returned the product in excellent condition in the original box/ packing and had to pay the return fee. We were promised over a month refund for the portion paid that was not used. Today when I called to report that I hadn't received my $46 refund I was told it went toward a $50 restocking fee. WHAT???

7 years ago

Reply from Medical Guardian

Hello Barbara, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 9th, 2019

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Kathie Clinton, OH

I had the system for m husband, it worked well enough. He passed away about a month ago. Shipped their system back to them and haven't gotten a penny back into my account yet. they took over $100 after he passed and gave no refund so far..... it has been well over 2 weeks. They can grab the money in an instant to bounce your account...

7 years ago

Reply from Medical Guardian

Hello Kathie, thank you for your review. Your feedback and concerns are very important to us. We're very sorry for your loss and please accept our condolences. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you.

Sep. 17th, 2019

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Billy Godwin Gallatin, TN

The device itself works ok. However they sent a new neck pendant which we TOLD them we didn’t want & billed us extra each month for it. I sent it back & they confirmed receipt. However for over a month now I’ve been trying to get my overcharge refunded. I’ve spoken to six different customer service people & each time they assure me my money will be refunded “very soon”. How long does it take to credit an account! (15 minutes or less) I plan to report this to the Better Business Bureau

7 years ago

Reply from Medical Guardian

Hello Billy, thank you for your review. We have reviewed the call and we're very sorry that this information was not relayed to you correctly. We have fully refunded your card on 09/06/19 and it should've taken 3-5 business days to go back to your card. We have also applied a one-month credit to be applied to your next billing cycle. Thank you!

Sep. 17th, 2019

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Warren Ilchman Bronxville, NY

Although I was impressed with the foprmalities of service, I had a very bad experience once I tested them Falling last week, I was met shortly thereafter by three men in blue uniforms who only wanted to take me to an emergency room. Fortunately, my apartment's superintendent, who let them in, was there and pointed out that I had cuts, but none needed stitches and that my doctore was on his way. Disgruntled they left. I thought they performed like bouncers in some b ar, not as "medicsal guardians".

7 years ago

Reply from Medical Guardian

Hello Warren, thank you for your review. We're sorry about your experience! Our purpose is to call 911 for you in an emergency situation. We can't control what the emergency responders do. We apologize. Thank you!

Aug. 15th, 2019

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michael hue braswell Swainsboro, GA

I do not like their tactics. Getting calls from a hired call center in Warner Robins, Georgia. This means additional cost added to product. I do not like the fact that I can not purchase online without having to speak to a rep. Modern customers like to study the info and buy direct without speaking with a sales professional. Even the emails say that I have to cll the rep....

7 years ago

Reply from Medical Guardian

Thank you very much Michael for your valuable feedback! We definitely appreciate your valuable feedback and will pass it on to managers. Thank you again.

Aug. 15th, 2019

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Mary Jane Pearland, TX

I'm disappointed in your watch. I,m on my third one in a year. I never had to use the service but when ever I called to test the service althought it took a little while to answer

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Aug. 15th, 2019