6.3
Overall Score
Author: Kaitlyn Short
Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The medical alert system provider is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.
One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.
Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages.
Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences.
Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA-certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond certified emergency response center available 24 hours a day, 7 days a week. Each Home Medical Alert System includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.
Whether you’re seeking security in the comfort of your own home or you're looking for something to support your Mobile lifestyle, Medical Alert has you covered.
With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need — anytime, anywhere. So whether you've suffered a serious injury or simply want to notify a caretaker of your whereabouts, help is standing by.
All of the systems come with a backup battery so you’re protected in the case of a power outage, and each wearable system is incredibly lightweight and waterproof, so you can even wear the emergency buttons in the shower where accidents frequently occur.
Medical Alert's Home System has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any system and an operator will respond immediately.
Setting up the Home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline), and then turn it on. That’s it.
Medical Alert's Mobile System is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile system, lightweight bracelet, lanyard buttons, carrying case, charging cradle, and cord. Just press the help button on any system to reach an operator.
The Mobile System is also extremely easy to set up. Just make sure the mobile system is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button.
The Medical Alert System's battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works for up to 72 hours on Home Medical Alert Systems. The Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.
Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.
Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.
Medical Alert is one of the most affordable medical monitoring system companies on the market. You can pay a monthly fee, or you can opt for a semi-annual or annual plan, but you’ll get the best rate if you pay annually:
Optional automatic fall detection is available for an additional $10 monthly fee. This will be tacked on to your original monthly cost. Medical Alert also offers a protection plan for any product for just $1 extra per month.
If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan.
If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is the right one for them.
Medical Alert's emergency services include optional fall detection on any medical alert system. The automatic fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.
This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.
It's not uncommon for medical alert companies to have caregiver tools, but Medical Alert takes it a step further by providing its own free, easy-to-use caregiver app. The Medical Alert Connect App is available for all Medical Alert customers. Whether you're the medical alert user, a loved one, or a caregiver, you can use the Connect App to check the medical alert system status, its contact list, as well as the system's testing schedule (the test schedule is when Medical Alert will regularly test the system to ensure it's working properly).
The app allows for multiple users, so if you have more than one medical alert system, such as for a spouse, you're able to use the app for both systems. The app sends instant notifications if a system is in use and also specifies whether it's a test or if it's an emergency. You can also contact Medical Alert directly through the Connect App. Lastly, the app has location monitoring, so you can locate the system and its user(s) at any time.
Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.
In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.
Medical Alert offers a protection plan for any panic button and alert system to ensure fast replacement of parts. The protection plan is only $1 extra per month, which is on the cheaper end when compared to other medical alert companies who typically charge $5 extra per month.
Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So consumers who want to track loved ones have to download an app, but the app is free to all customers and it includes GPS tracking. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers.
Medical Alert offers a full suite of affordable, easy-to-use products designed to keep you safe at home and on the go. Medical Alert offers optional fall detection, an invaluable service through which a highly trained emergency response operator is automatically notified of a fall even if a user cannot push the help button.
Medical Alert products are lightweight, waterproof, and extremely reliable. The company has quality customer service and affordable prices, making them a great choice for those looking for safety, security, and ultimate peace of mind
This is definitely a brand to be given top consideration when looking for a personal emergency response system. Read Medical Alert reviews below to see what customers have to say about the company.
*Pendant coverage is subject to device location, environment, equipment, and facility conditions.
Call our recommended rep over at Medical Alert below.
1-(855) 402-6288Verified Customer
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Dorothy
8 years ago
Reply from Medical Alert
Jan. 4th, 2019
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CF Janesville, WI
8 years ago
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Lance Amidon Marshall, TX
8 years ago
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Jun. 14th, 2018
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Diane Moore Scandia, MN
8 years ago
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Anonymous Dearborn, MI
9 years ago
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Dana Snyder Tarpon Springs, FL
9 years ago
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R.I. Providence, RI
9 years ago
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JoAnn Gatti
4 years ago
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Joan Helgeson San Francisco, CA
5 years ago
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Virginia
7 years ago
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Donna Mission Viejo, CA
7 years ago
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Barbara Detroit, MI
8 years ago
Reply from Medical Alert
Jan. 4th, 2019
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Lois O Brien
8 years ago
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Jun. 14th, 2018
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Robert Lykins
8 years ago
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Jun. 14th, 2018
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Billy Brittain Elk City, OK
8 years ago
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Jun. 14th, 2018
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Louise Cooke Austin, TX
8 years ago
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Jun. 14th, 2018
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R.T. or Anonymous Laguna Niguel, CA
8 years ago
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Louis Gessay La Jolla, CA
8 years ago
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Don Wamsley Sherwood, AR
8 years ago
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Jennie Ashenfelder Berwick, PA
9 years ago
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Anonymous Pensacola, FL
9 years ago
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Marlene Schiedler Ligonier, IN
9 years ago
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Elaine Novello Ocean City, NJ
9 years ago
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Lucille Young Phoenix, AZ
9 years ago
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B. S. Cary, IL'
9 years ago
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Sharon Greensburg, PA
9 years ago
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Nancy Volpintesta Appleton, WI
9 years ago
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Maria Labriola Flowery Branch, GA
9 years ago
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Marcia Osprey, FL
9 years ago
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Kerry Klutka Santa Fe, NM
4 years ago
Reply from Medical Alert
Nov. 19th, 2021
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MaryHelen Plumb Portland, OR
5 years ago
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Linda R Morris New Bern, NC
6 years ago
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Peg Lady Lake, FL
6 years ago
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Chris Clifton
7 years ago
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Anthony
7 years ago
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Anonymous Alexandria, VA
7 years ago
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Dec. 10th, 2018
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Anonymous Lincoln City, OR
7 years ago
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William San Diego, CA
7 years ago
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Dec. 10th, 2018
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Barbara Midland, MI
7 years ago
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Dec. 10th, 2018
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Judy Bayer Spring Hill, FL
8 years ago
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Sep. 28th, 2018
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Elaine Atkinson Tampa, FL
8 years ago
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Sep. 28th, 2018
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Austin Johnson Greenville, SC
8 years ago
Reply from Medical Alert
Jun. 14th, 2018
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Kay Mcdermott Sun City, AZ
8 years ago
Reply from Medical Alert
Jun. 14th, 2018
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Larry Beile Venetia, PA
8 years ago
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Jun. 14th, 2018
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Deborah Hodson Raton, NM
8 years ago
Reply from Medical Alert
Jun. 14th, 2018
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Anonymous Arkadelphia, AR
8 years ago
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Robert Battaglia Livermore, CA
8 years ago
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F.S. Belmont, CA
9 years ago
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Sandra Scott Springville, UT
9 years ago
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Elwyn Shonio Bridgewater, MA
9 years ago
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