Name: Medical Alert
Rating: 4.3

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Verified Customer

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Dillard Blackwell Greensboro, NC

My husband and I are alone most of the time, and we thought we needed some way to get help. I think Medical Alert is great! It probably saves my life at large. They're always quick, so I feel really good about the happenings.

9 years ago

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Verified Customer

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Pamela Flynn Oxnard, CA

They've helped me so much. I purchased the Fall Detection for ten extra dollars a month, but it does not go off automatically. Besides that, I think it's worth every penny, because it gives you that little security. Overall, they're very good.

9 years ago

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Verified Customer

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Eleanor Bell Beaverton, OR

We like using it very much. I purchased it for a family member, and she's used it a couple of times already; it works very well and very fast. I think that this is for anybody that is taking care of an elder person that can't be there all the time. It's very essential to have something like this.

9 years ago

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Verified Customer

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Marcia Osprey, FL

At first, the device was a little shaky, but it's come a long way. It's really good. I've had a couple problems, but we ironed them out and I'm very happy with Medical Alert. I don't know too many people that have Medical Alert, but I know my experience has been good. Whenever I call, they're there for me, and I don't know what I would do without them.

9 years ago

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Verified Customer

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Betty Rogers Louisville, KY

I have trouble with the necklace because it got tangled on my clothes. It's actually been wonderful. I don't worry about falling anymore because I know somebody would come if I push the button. So far, I haven't had a problem with it.

9 years ago

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Verified Customer

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Vera Banks Wilmore, KY

It's been great! I have a few health issues and they've been very good with me, regardless of anything. When I broke my wrist band, their representatives were always nice and even sent me a new one. I have no complaints whatsoever about them.

9 years ago

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Verified Customer

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Kenneth Cribbs Decatur, IL

The features are great and I like the idea behind it, however, I don't like that it's too sensitive. I set it off frequently and it's not very comfortable around my neck, so I don't wear it very much. Besides that, I'm satisfied with the quality of their service; it's also very affordable.

9 years ago

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Verified Customer

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Pauletti Lasley Ames, IA

Luckily I haven't had to use it but it works fine. I had a stroke several years ago and my balance is not the best, so this was definitely a good option for me. They treat their customers very good and I've had an excellent experience.

9 years ago

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Verified Customer

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Judie Govern Hardin, KY

Every time it's gone off by accident, they've called me immediately. That's really good because at my age, it's a little concerning to live alone. All I can say is that I'm definitely satisfied with the service they've provided.

9 years ago

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Verified Customer

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Roberta Rose Brooklyn, NY

As a senior living alone, it's good to have a service like this. My previous system was sending an alert for each movement, but now I have a new one and I'm very much satisfied with it. It makes me feel good because it gives me the confidence to go out of my house without a problem.

9 years ago

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Verified Customer

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Douglas Davidson Portland, OR

After several falls I decided I really needed this service. They were fantastic and very knowledgeable! One of the representatives didn't know the answer to one of my questions, but put me on hold to find it. It gave me a lot of peace of mind. My wife and I are really happy to have it; it's like my little buddy who keeps me going.

9 years ago

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Verified Customer

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Teresa Belcher Pasco, WA

I'm very satisfied with Medical Alert! I feel a little more secure when I'm alone and I've had a very positive experience with it so far. It's a little too sensitive at times but they answer right away, they don't mind if the it's a false alarm or not. That is very much appreciated.

9 years ago

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Verified Customer

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Vicki Hightower Malakoff, TX

I purchased this service after falling 3 times in 2 weeks, and so far it's been great! Although I haven't used it, I definitely feel safer with it. The representatives were very nice, very kind and very helpful. I'm extremely satisfied with the service!

9 years ago

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Verified Customer

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Celia Giles Rio Rancho, NM

My kids thought it was time for me to get something like this, and so far it's been great! They have great customer service and my loved one and I are definitely satisfied with it. Everybody above their 70's should get one because they're very handy to have, in case something happened.

9 years ago

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Verified Customer

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Larry Keene Chester, VA

My mother was getting worried about my safety because my balance is bad, so we got the device that detects a fall. I know it works because I dropped it once already and they immediately came online. It really is a good thing.

9 years ago

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Verified Customer

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Rose Howington-Gurley Fernandina Beach, FL

It gives me a whole lot more confidence to go out and be doing different things without having to worry about getting stuck outside again. Everybody was helpful and understanding, they weren't upset when there were false alarms. It's just great!

9 years ago

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Verified Customer

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Mary Pasternac Tucson, AZ

Thank goodness I haven't had to use it, but I'm happy to have it. I am 95 years old so I think it was about time I bought it. They have done a great job! A good example is the time I fell and passed out; they sent help right away. I'm just very satisfied with the service.

9 years ago

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Verified Customer

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Roxine Weichel Beatrice, NE

My experience with Medical Alert has been great! I purchased the whole system and I really like it; it works very well. I live alone and suffer some kind of dizziness every once and awhile, so it was time to purchase something like this. Everything has just been very good.

9 years ago

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Verified Customer

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Nancy Karbowski North Brookfield, MA

My husband died 7 years and I'm always afraid of falling, considering I live alone. Nothing has gone wrong with Medical Alert so far, everything was very very good, including the representatives. Not only do I need it, I like using it.

9 years ago

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Verified Customer

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Edward Ehle St. Louis, MO

Although I've never had to use it, they've offered a great service. The devices seemed very good as long as I checked in every month. I'm diabetic and ended up in the hospital a couple of years ago, so I needed this. So far, I've had a very positive experience with Medical Alert.

9 years ago

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Verified Customer

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Sandra Bonet East Stroudsburg, PA

As a nurse, I know you're only one fall away from disaster. I wear a Pendant or a Bracelet and I like it very much, especially because I live alone. Their customer service was very good and I've had an excellent experience with Medical Alert. They do a good job and are very nice to deal with.

9 years ago

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Verified Customer

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John Vogel Marysville, CA

The service so far has been fine and their representatives have done a good job. I'm old and kind of disabled so I think it was better to get this in case an emergency were to happen. I don't have any complaints; my experience with them has been just fine.

9 years ago

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Verified Customer

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Charlene Farrell Carrollton, GA

I live by myself and have Rheumatoid Arthritis so Medical Alert was definitely something I needed. Everything has been fine so far, I haven't had a problem with the service nor with the devices. When I set the bracelet off they called immediately, so I have no complaints.

9 years ago

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Verified Customer

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Julian Woodmere, NY

My daughter-in-law heard about it while I was in the hospital, and although I haven't had to use it, they did send the police when I set off the alarm by accident. I don't have any complaints regarding their service, everything has been okay.

9 years ago

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Verified Customer

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Anne Eaton La Crescenta, CA

I just figured that I needed some kind of help if something happens to me and no one was around. I really haven't had to be in touch with them, but just knowing that I have it is very reassuring to me. They've been very helpful and I know that if I ever need them, I'll be taken care of.

9 years ago

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Verified Customer

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Anonymous Oklahoma City, OK

Medical Alert was the perfect fit for me because I live alone and I thought it would be beneficial for me. I've set off the alarm by accident and their representatives have been very understanding. My kids are definitely happy that I have it.

9 years ago

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Verified Customer

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Josephine Glass Belton, TX

I picked Medical Alert because you can take it with anywhere you go, although, to be perfectly honest, I haven't had to use it yet. I do have to say that it's always nice to have it there as an insurance. It makes me feel safe.

9 years ago

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Verified Customer

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Anonymous Lewiston, ID

I like that they changed the first necklace I purchased for a smaller and lighter one. They really help a lot because; if you push the button they come right on and they also know who you are. Everybody I spoke with was good as well.

9 years ago

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Verified Customer

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Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

9 years ago

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Verified Customer

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Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

9 years ago

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Verified Customer

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Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

9 years ago

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Verified Customer

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Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

9 years ago

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Verified Customer

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Avanell Jenkins

Response is great! My husband was alone recently while I went to Lowe's and he fell while I was gone. My back up person called me since I was driving home and had notice I was driving and medical alert cd not leave a messageZ. But as I pulled in my carport my son called me and the EMT's came.great response!

4 years ago Edited March 30, 2022

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Verified Customer

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Joe G. Emerson Bloomington, IN

Several tines I have fallen with my medical alert and ALWAYS I have received immediate attention. The person staysd with me until I get up and always weant to know if I need an ambulance ore more help.

4 years ago

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Verified Customer

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Marie French Omaha, NE

I talked to someone from your office to tell you it took me a long time to get the red light to say your device is charging. Sometimes I count each time I try to get it to charge, and I have counted thirteen times before the red light would come on. Maybe that was because I was a few days from charging it every month on the first day. But lately it is doing fine. And I know you keep a good check on it because you could tell me the time I put it on and the time I took it off. So, I know you are checking it and I appreciate that. So, thanks for doing a good job for me.

4 years ago

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Verified Customer

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Duane Cabe Kaneohe, HI

I've been with Med. Alert for years, when I first got the system for my parents. Now I use it because I live alone and this system has been very reliable even in remote areas I visit.

4 years ago

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Verified Customer

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Kerry Klutka Santa Fe, NM

I know very little of other similar systems, but I find this one short on features. You cannot speak through the pendant, which causes me to hobble painfully through the house on a false alarm. They do, however, call before they dispatch emergency services, and I try to keep my cell phone on me or nearby at all times..

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Dorthy D. Winfield New Braunfels, TX

Although I have not had a real Emergency , I do check in monthly and have always had prompt and professional service I do check in cy I do check in monthly a y I do I do. "Check in" monthly and ha

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Terry maraccini Phoenix, AZ

Had a fall, press the button, they talked to me and within minutes I had 3 firemen come in, pick me up from the floor, check over bandaged me even check my heart, I have a heart condition peace of mind, I'm never alone

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Humphreys Boynton Beach, FL

Extremely helpful but still have not received my reward card for signing up several months ago when my brother Anthony and I signed up together. We were promised after 3 months we should receive a rewards card in the mail.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carol Conner Cusseta, GA

I have set off my medic alert pendant a number of times by losing my balance, not quite falling. There was a fast response each time, inquiring if I was ok or was help needed.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Jennifer Adams Shenandoah, VA

Because last September my 89 year old mother fell one step out on her porch feeding cats. No one would have checked on her until the next morning. Life alert saved her life for sure.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback on Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Nancy A. Schobert Chattanooga, TN

I called with a question because I had gotten a letter saying that I had purchased a protection plan WHICH I DID NOT DO!!!!! The man I spoke with was totally rude, and wouldn't accept the fact that I DID NOT SIGN UP FOR THIS PROTECTION PLAN. He insisted that I had and told me 3or 4 times that I had talked to someone for 7 or 8 minues and some seconds - I did not, but he kept insisting that I had! MOST ANNOYING!!!!!! RUDE MAN!!!!!

5 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Michael Bock Ozark, MO

They advertised the fall detections pendant and it is a joke. To test it you throw it in the air and it lands on the carpet and does not go off. The place I spend most of my time is in my carpeted house or maybe outside on the grass so the alalarm would not work there. The only place that it would work is if I were to fall on concrete or a very hard surface. If I were in that type of situation then there would probably be someone to help me like in a store. I cancelled the detection pendant after about a year as I considered it as being worthless.

5 years ago

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Verified Customer

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Barbara Cherokee Village, AR

Using the GPS has saved my life. I fell and was unconscious. When I became conscious the ambulance had already arrived because Medical alert had notified them about my accident

5 years ago

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Verified Customer

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Evelyn

Easy and reliable for our elderly. It can be handled effectively by the client. It gives security and peace of mind for the family and care givers. We know our mom is safe throughout her home and property.

5 years ago

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Verified Customer

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Spring Youngman Rancho Cordova, CA

Poor customer service. Receive calls to update my service, I say no and feel pressured to accept offer. When I call to end service, I am told the person I am being transferred to will instruct me on how to remove battery to prevent the device activating while in transport back to you and I get no such instructions. This happened both times I returned devices. I call to replace a pendant and told it will arrive in 3 to 5 business days and two weeks later I call back to follow up on why it has not arrived and after speaking with the correct department the pendant arrives shortly after thereafter. I am told refunds take up to 30 days and 30 days later I am calling back to check on the status of my refund and having to wait another 30 days to receive the refund. Also, when I make a follow up call the person who answers my call tells me they don't see notes in my account regarding the previous call and have to speak with their supervisor to be told what to do enable to help me. No one seems to be on the same page there. Your customer representitives are caught off guard when I tell them about the notes I took from my last conversation with a person there or when I tell them according to FedEx you did receive the devise returned to you and the location, date and time it was received at your facility. I am currently still waiting for my refund that should have been received March 10, 2021.

5 years ago

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Verified Customer

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MaryHelen Plumb Portland, OR

Not much help when there is a power outage. And the repition of "calling for help" gadget that does not respond but repeats its message every couple of minutes, with no response available,quite frustrating. Have haD FOR SEVERAL YEARS, VERY SATISFIED, BUT POWER OUTAGE WAS A NEW EXP[PERIENCE

5 years ago

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Verified Customer

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Vicki Hoffman Hudson, FL

Cust Service Reps explain everything to my satisfaction. Easy to test call button and pendant battery. I mistaken hit the call button and immediately received a response from Medical Alert making sure I was OK.

5 years ago

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Verified Customer

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Linda R Morris New Bern, NC

Although we have not had an emergency we've had false alarms mistakenly set off and that in itself gives me confidence that my husband who had Alzheimers is in good hands with MedAlert.. They always have responded within a very short time, faster than I can pick up my phone and dial in. That's pretty quick!!!

6 years ago