Comcast Xfinity Internet Logo

Comcast Xfinity Internet

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6.0

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 19th, 2022

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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Star Rating

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3.3

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1,357 Reviews

Review Breakdown

5 grade

28%

4 grade

22%

3 grade

19%

2 grade

10%

1 grade

21%

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E Jester Baltimore, MD

I like the quality of the Internet that I have is up 99% of the time when I attempt to access it. One of my biggest pet peeves is price gouging, specifically, the fluctuation of the bill based on the package promotions ceases. I hate this business. I also wish they had a deal if a customer only wants one or two services not have to be forced to employ a "triple play" to get a decent rate. If Comcast is going to raise your rate when the promotion end nears should contact the customer to eliminate undue hardship and surprises. This has been my complaint for a while but I have 4 services with Comcast. I should reap more discounts instead of a rise in price when the promotion runs out. Yes, I am researching other companies where I can get a better Internet, home security, phone service, and cable selection at a cheaper rate.

5 years ago

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carole abel Palm Coast, FL

We had comcast/xfinity for years when we lived in MD. It was great, the internet and cable were reliable and loved their voice remote, which my current company does not have this feature, which is great for saving time. Xfinity also has a lot of contracts with streaming services that my current provider does not have yet, just Netflix. While i am happy with my current provider, it is clear that xfinity is a superior product and we hope that our current provider can catch up to them.

5 years ago

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Mark

Product is tops, service is terrible. Very pricey product but is the best available in my area, but hope you never have to talk with them. It is always over an hour on the phone, they don't have a clue what's going on in the field. The guys that show up at your house are very knowledgeable, but the office is horrible. Understand that the speed that they sell you will be at least twice whaty you will recieve at your computer, but it is still much better than competitors.

6 years ago

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John Sutherland

I've used several Internet companies through the years and found Comcast among the best. However, Comcast and the others appear to share some common disadvantages, the largets of which is that, in this age of high speed Internet, they seem to charge more than is reasonable unless competition is used as athreat to their business, and then their costs get better.

6 years ago

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Nancy Haddock Saint Augustine, FL

My experience has been that the service is great - that's in speaking with agents, Techies for troubleshooting, and with repair specialists. All cable/ Internet/ phone companies are pricey, and the way channels are packaged can annoy me (which is not always the fault of the company). but overall I'm very happy with Comcast. I had them, left them, and when my carrier couldn't fix a recurring issue, I went back to Comcast. They DID fix the issue and had to persist in order to do so. Today I talked with Tense, and she answered the pressing question I had.

7 years ago

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Tiffany Phoenix, AZ

Overall our experience with Comcast was positive. I worked from home and needed to have an internet provider with fast speeds, that was dependable. There were only a handful of times that our internet was down. The only negative experience I had with Comcast was with their customer service department. I kept getting transferred to other departments and it to longer to get my issue resolved. Thankfully I didn't have to call very often.

8 years ago

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Susan Stewart Salt Lake City, UT

I thought Comcast was pretty great, the internet seemed fast. We only needed our daughter a couple of times to fix the internet, so that was nice. I think the best an internet provider can do is make you forget that there is internet. When the speed is so fast, and you never have down time- you almost forget that internet is even involved at all. That's when you know you have good service, the kind that doesn't make you scream and tear your hair out.

9 years ago

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HO1 Charles Town, WV

Xfinity internet has worked pretty well over the years that I have subscribed. I switched to Xfinity cable internet after having used the phone company's dsl. Xfinity was a great improvement. I was a bit skeptical about renting equipment from them decided to go that route instead of buying my own modem/gateway. They have been great about troubleshooting when problems arose, and have always upgraded my equipment to the latest. My one complaint would be that they don't offer the same things for existing companies that they do for new customers. My son who lives nearby recently got internet service without phone or cable tv for a great price. Since I don't use our landline anymore, I thought I'll call and downgrade to internet only, but was surprised to find they don't have that offer for me. The only options I have for change are upgrading to higher more costly services, not downgrading to lower less costly service.

4 years ago

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Frank Herbert Portland, OR

I have lived in several large cities which have all been served by cable monopiles. When I moved to Portland I was reluctant to use Xfinity because of stories I had heard from others over the years about their substandard customer service. I have now used them for three years and have found them to be a solid provider with good customer service. They have been prompt and timely for repair appointments. They offer a wide range of services and I have the TV/phone/internet package plus some premium channels. They include Peacock for free. My only complaint is that they are expensive and always seem to have an annual increase which is par for the industry.

4 years ago

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JimS. Cathedral City, CA

I used to have service with Comcast Xfinity when I lived in Seattle. I would rate them as pretty good. Although the service did go down occasionally, it wasn’t often, and it was weather related. The quality of service was good. My only complaint about them would be the cost. Internet service providers are allowed to compete with each other in the same neighborhoods in Seattle, and Comcast did not seem too interested in retaining existing customers. When I threatened to move to CenturyLink, they didn’t care. I gave them multiple opportunities to keep me as a customer by negotiating for the monthly service rate, but they couldn’t be bothered. They only got serious when I hung up and threatened to leave. And even then they blew it. Their service is pretty decent, but the customer retention methods are totally clueless.

4 years ago

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Lorna Johnston West Valley City, UT

We have had fairly positive experience with Xfinity internet. A couple of years ago our internet service became extremely erratic. I went to the xfinity store and they made a few adjustments over a couple of weeks, but as soon as it appeared to be working, it would go off. Eventually they put someone on the task who was very knowledgeable. He told us that he would investigate until it was fixed which he did. It turned out to be a very unusual problem of water getting into a crack on the box on our neighbor’s property and shorting out the wiring whenever they watered their lawn. He had it fixed which required digging trenches, etc. but we were very happy that he solved the problem. I just wish they had addressed it a little sooner.

6 years ago

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Christina Bliss Lehi, UT

We use Comcast for our internet and home phone service for years. There prices usually beat the other carriers. They service has been pretty good. Customer service is slow and it is hit or miss I you get someone that is helpful or just a joke and doesn’t know what they are doing. My husband called one day and was on the phone for an hour and a half with customer service they guy in customer service keep chatting about all this random unrelated stuff while, he was trying to solve the issue. My husband is a much more patient man than me I would have requested a new customer service agent. We recently signed my daughter up for Comcast new mobile service so far it has had good coverage for a much lower monthly rate.

6 years ago

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Jeff Justice West Jordan, UT

We are bundled through Comcast for phone, cable TV and internet and generally speaking the service is pretty good. We do run quite a few wireless devices through the home, but more and more we're noticing how sluggish our access is getting. For the amount I'm paying monthly, I'm not real satisfied. I know I need to call and discuss it with them. Perhaps there is something that can be I'm probably. But I shouldn't have to. They can see my equipment and usage and could reach out to me. But I will say we have little downtime, and when I do call customer service about outages, they are friendly.

7 years ago

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Katie Howard Pleasant Grove, UT

We have found this to be consistently the fastest and most reliable internet service available in our area. However, it is also one of the most expensive. We pay for it anyway, because we need the speed and consistency, but we do feel like we're being overcharged. It's usually cheaper if you get it bundled with other services, which is why we still have cable, even though we mostly use streaming services now. We pay less for cable and internet together than we would for internet alone. So talk to the rep about how to get the best price, and recheck it every year to get on whatever new bundle they might have.

7 years ago

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Leonard Leo Potomac, MD

Free wifi outside the home is a great perk. The free streaming box is good, but does not compete with the paid services. Occasional drops in service without credit. CSRs are outsourced to India, and they must be paid by how long they keep you on the line. Be sure to buy your own modem and router to avoid rental fees.

5 years ago

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Walt

I've been with this internet company for many years and I'm still with them! However, I gave them a four because many times, lately I can't get on line ! This has been happening during not only peak hours but early mornings! Overall, not ready to change just yet!

6 years ago

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Diana Alden

consistent, reliable service. price for value reasonable for internet portion; no value for the price with cable service. Township where service is provided has an exclusivity agreement with the town, effectively eliminating any competition.

6 years ago

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JD Dunklee Hattiesburg, MS

Xfinity is a good service for internet. I haven’t had any issues since I started using their services. The internet is good, sometimes I have issues connecting at random times. The customer support line is very helpful at resolving a lot of issues that I’ve had in the past.

6 years ago

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Esmeralda Garcia

This is not the cheapest company, however their product quality is the best I have ever had. It has gone out rarely and when it does it's back fairly quickly which I can't say for other provider I had, AT&T. The speed of internet regardless of distance from router is stable and strong.

7 years ago

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Thomas Hullinger Pleasant Grove, UT

Comcast Xfinity Internet is what I have had for over 5 years at my home. They provide fast speeds, that are very reliable, and that works through the whole house. They have a good price and are good to look for your best option when you go back to them later and want to review your service.

8 years ago

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Tee G Port Saint Lucie, FL

Prices are good but internet does lag more than it should for the little amount of WiFi that we pull with the highest speed.They are much faster then time Warner cable that I had for many years. They are also a lot easier to get a hold of and their apps are easy tools to help when you dont want to have to call in and wait on hold.

8 years ago

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Valerie Gundersen American Fork, UT

I have used the online chat customer service option several times. Each time, the representatives have been very helpful at resolving my internet issues. It was a lot faster than having to call and talk to someone. I would recommend everyone use the chat feature if possible!

8 years ago

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Tara Beckert Saratoga Springs, UT

I've loved our Comcast Xfinity Internet. Its fast and reliable. The price is more expensive but you get what you pay for. All of the technicians who have come to fix issues or set things up have been professional and easy to work with.

8 years ago

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Kari Staheli

I have had Comcast Xfinity internet for 12 years now. I like everything about it except the cost. I have looked into changing but have kept it because of the service I get. I would love it if was a little less expensive. I have had no problem with their customer service.

9 years ago

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Lakysha Reid Ellenwood, GA

I do appreciate the quick response when I have an issue or questions about anything related to Comcast. They offer detailed advice & the customer service agents are always pleasant & ask directly if all questions have been answered. My only concern is the inconsistency with the service of my Router, I did directly ask questions about my Router capabilities & was suggested to use an Extender to help relay the service better, however, the service is still inconsistent with the use of the Extender.

4 years ago

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AnRe Toms River, NJ

I have been pretty lucky that I don’t really have much to complain about with Comcast. Whenever I call with a problem they are more than willing to help. I must say it does take a while to get a hold of someone on the phone. But other than that I am satisfied with their service. Of course I should be considering the outrageous amount of money I spend on it!

4 years ago

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Sandra Little Eugene, OR

Overall, I been pleased with the friendliness of customer service. In store the customer service representatives have been professional and knowledgeable. The online service has some glitches in that it takes far too long to get through the automated system to finally talk to a person. When I was able to get through, the problem was solved. I have found the internet to be reliable.

4 years ago

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Barbara Luke Chicago, IL

Overall Xfinity has provided what we pay for: fast internet with very few outages. There was difficulty a few months ago when our service was interrupted either for short spurts or several hours. The reason was not given proactively, however, when I saw a service tech outside of our house one day, I asked and was told, as I suspected, due to the large number of new homes being built across the street, it was due to laying new infrastructure.

4 years ago Edited January 3, 2022

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Elder Terdkin Green Cove Springs, FL

They might have had a bad rep in the past, even with me but they are way faster and far more stable then my older internet provider and they have made it easy to get setup with faster speeds as needed, rent movies and add 3rd party services like Disney+ and even when internet is down due to repairs, they seem alot easier to get ahold of and figure this information out then they were just 5 years ago.

4 years ago

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Haley Baldwin

My family and I loved using Comcast Xfinity! The pricing was always affordable and the internet speed was always quick. Anytime we had a problem, they were always helpful on the phone to fix it or would send someone out to look at it. The only thing that we were so upset about, is when we moved, they didn’t cover the new area we moved to! We were so sad!

7 years ago

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Christine Farmer Littleton, CO

We use Comcast Xfinity currently and for the most part it works great. We did have to buy an extender to get a better connection in our family room where the TV is or when we have company and more people are online. This could be due to the location of the router, but I'm not sure. The extender helped. We started out for two years with a low price per month and it did go up after that but it is still less than we were paying Centurylink before switching. There customer service was very good when we were getting it all set up.

7 years ago

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Teresa Corry Orem, UT

We are current customers of Xfinity Internet. We rarely have any connection problems with our Xfinity Internet service. When we have had concerns with hardware or wiring, we have had service men here within a few days. When we have called for customer support, we have had good results. We have had this service for many years and use our internet at least 3 to 5 hours per day.

7 years ago

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Katie Kearney Vienna, VA

We switched to Xfinity from Verizon and we are so glad we did! The tech that came out to help us set up our new box was so helpful and stayed until we understood everything. We have been very happy with the service and the internet is much faster now! We have outages here and there at the same time daily but I think that is because of work going on in our area.

7 years ago

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Rischelle Mikkelson American Fork, UT

We chose Xfinity internet because they had the fastes speeds in our area. I work full time from home and all of my work is internet based. We also utilize streaming for TV and movies. I needed something that would accommodate several users at once and Xfinity almost always performs. In the evenings, there are times when buffering happens even though they claim they don’t “throttle”, they must do something that takes away some of our bandwidth.

7 years ago

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John Seattle, WA

I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.

6 years ago

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Erik Wilhide Taneytown, MD

Overall decent with few interruptions in service. Have notice when watching netflix the show will buffer then title wont be available. not sure if its internet or on Netflix's end

6 years ago

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Shelly

Xfinity works great now that we added some web amps to our home. Before that it was spotty in several areas of our home. But now it has great speed and connections in all rooms in our home.

6 years ago

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Barbara F Fox

They are very thorough when they come to your house to connect your services. They also are on time. However, I do believe they are overpriced. They should offer more affordable packages & discounts for seniors.

7 years ago

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Deron A Wells Vancouver, WA

Long-time customer, Comcast offers the fastest and most reliable internet of those that are available in my area. Customer service is still problematic and continues to need improvement.

7 years ago

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RAYMOND CRESPO JR Houston, TX

I rate them thus because they are reliable, very few interruptions; and there is no provider that can claim they are free of interruptions. Four stars is an excellent rating on my part.

8 years ago

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Pete Centerville, UT

I've been using Xfinity for about a year now and it has been good so far. There are times where the internet slows way down, but it usually only lasts for about a minute or so. Other than that things have been really great.

8 years ago

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scotty Saint Paul, MN

I've been with Comcast Xfinity over 10 years. They have great products, Great speed on internet. It barely crashes, but They do sneak in a couple fees here and there and Unless you're really paying attention to your bill every month you dont notice till youre paying $15 higher than you used to. Over all its quality internet

4 years ago

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Craig Welter Grayslake, IL

Their internet service is very rarely down. In the rare cases when it does go down, it is usually fixed very quickly, and they send a message giving you an estimated time when it will be back up. They also have an outage map you can check to verify an outage is on their end. The customer service has also always been helpful and courteous.

4 years ago

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Jennifer Orlando, FL

I recently moved and started using Xfinity. The initial set up process was extremely easy and took only minutes. I liked that I could do it myself. The only reason I didn’t give 5 stars is because it goes out weekly. My old company never went out in the 6 years I was with them.

4 years ago

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Shalon Johnson MS

Service is efficient but prices are always raising. I’m consistently seeing a new charge every bill. It’s very annoying that the rate increases without warning and all the additional charges is very frustrating. I’ve never had much issue with my service itself. Super reliable.

4 years ago

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Valerie Reed Clementon, NJ

Comcast/Xfinity's products and customer service are great. However, customers are billed and must pay for service one month in advance. And if not paid, they will disconnect service for a bill that's technically not even due yet. This should be illegal.

4 years ago

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Austin Tempe, AZ

I was not the person paying this bill in a rental I lived in CO. However, I will say that I never ran into any connection issues while using this service. Maybe it was the area, maybe the owner reset the router without me knowing, but great internet service.

4 years ago

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Lisa E Leominster, MA

They have glitches but have really upped their game in terms of customer service and consistency in the last couple of years. There have been issues in the past with respect to reliability so I'm not willing to give them a full five stars yet but they're getting there.

4 years ago

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SMJohnson_Indy Indianapolis, IN

Until my 2020-2021 interactions with Comcast / Xfinity (both residential and business services), I'd have to have rated the previous 10 year's experience as among the absolute worst in service delivery and customer service. Both aspects have improved, greatly, over the past couple years, though -- especially in customer service / communications.

4 years ago

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Susan Hochstrasser Olympia, WA

While I think they charge way to much every month for internet, I can’t live without them! We have tried other internet providers and have to return to Xfinity because they are so much better and faster (speed to upload or download or web search) and more reliable than anyone else.

6 years ago