Name: Comcast Xfinity Internet
Rating: 3.3

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Steve Hampton Jacksonville, FL

Been a loyal Xfinity customer for over 15 years for both cable and internet. Super fast upload and downloads. I depend on internet availability for my home based business and it has been super reliable

4 years ago

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Jennifer Orlando, FL

I recently moved and started using Xfinity. The initial set up process was extremely easy and took only minutes. I liked that I could do it myself. The only reason I didn’t give 5 stars is because it goes out weekly. My old company never went out in the 6 years I was with them.

4 years ago

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Wendy Shaw Queens, NY

Flexible 4K streaming. Best wi-fi I've ever had in my home . Great value . Also my kids and husband love the Wi-Fi hotspot . Definitely recommend it to friends and family... brilliantly great!

4 years ago

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K R CA

Usually providers are quality with internet speed I line in a semi rural community in the outer edge of the big city in New Mexico lately the connection has been very spoty and unreliable. They used to have highly secure hotspots availability for the community and not have in my best deduction been lacking in security periodicals leading to the increase in customer complaints and adding the option to turn off the hotspots availability.

4 years ago

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Fran Laws Bothell, WA

I like that they try to fix any outages as soon as they happen. There repairmen are knowledgeable and fix the problem as soon as possible. They have internet also. I like having one bill for cable and internet.

4 years ago

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Estelle Stevens Lehi, UT

We have tried many different internets but nothing has ever lived up to Xfinity. It is fast and affordable and we are so happy with our final choice. They make sure we are happy with our plan and they have great service!

4 years ago

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kate Santa Clara, CA

i've been a loyal comcast customer for both my home and small business. overall the experience has been good but not great due to the periodic loss or instability of their internet connection. before the pandemic this may not be as significant but now that majority of my business is dependent on good internet connection, this has become a more significant problem and therefore the loss of two stars.

4 years ago

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Shalon Johnson MS

Service is efficient but prices are always raising. I’m consistently seeing a new charge every bill. It’s very annoying that the rate increases without warning and all the additional charges is very frustrating. I’ve never had much issue with my service itself. Super reliable.

4 years ago

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Suzy Evans Spanaway, WA

Price is okay for the services provided. No complaints. Company will discount an amount from the total pricing if internet goes out for a period of time. Good customer service.

4 years ago

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Alex Gohlke Troy, MI

Have had Xfinity internet for quite some time now and it has been GREAT! fast downloads, seamless streaming, and quick load gaming. Great value as well with discounts for paperless billing and autopayments!

4 years ago

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Jason Walker LaFayette, GA

I'm an Xfinity internet customer in Georgia. My service is excellent and outages are very rare. Speed is generally terrific. Where Comcast / Xfinity fails is virtually any time you need to interact with them personally. Customer service remains remarkably poor and if not for the quality of service in this area I'd drop Comcast like a hot rock. Every time I deal with Comcast it makes me angry, so I cannot leave anything greater than a 3 star review despite the service itself working fine.

4 years ago

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Valerie Reed Clementon, NJ

Comcast/Xfinity's products and customer service are great. However, customers are billed and must pay for service one month in advance. And if not paid, they will disconnect service for a bill that's technically not even due yet. This should be illegal.

4 years ago

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Austin Tempe, AZ

I was not the person paying this bill in a rental I lived in CO. However, I will say that I never ran into any connection issues while using this service. Maybe it was the area, maybe the owner reset the router without me knowing, but great internet service.

4 years ago

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Allison Ager Tallahassee, FL

Comcast/Xfinity is simply frustrating. There are not a lot of choices where I live, so i'm stuck with them. Internet drops frequently for no apparent reason....taking about 10 minutes for everything to reboot. Prices soar after your contract period ends...then you spend 50 minutes on the phone trying to find a 'package' that's more resonable. Speed is good, customer service is lacking.

4 years ago

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Brandon Berwyn, IL

Comcast... well the internet quality is top notch except when there is an outage of course. Credit given where credit due. However, their customer service is probably the worst in the industry but everyone knows that. The 9th level of hell is being on phone with Comcast while waiting at the DMV. Can't tell you how many times I've had a credit promised then not delivered. Here's the trick, if you don't catch it right away and you call back they'll tell you "Oh, sorry it is too late to issue that credit." Even though they can see the notes, the promise, and failure to deliver. It was told it was the customers responsibility to ensure they are doing their job. Paraphrasing here but that was the jist of it.

4 years ago

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Noureddine Lalami Brentwood, CA

Comcast came a long way from that horrible company everyone used to complain about. They have turned things around and provide up front prices and good customer service. I am only using their Internet and so far I am happy.

4 years ago

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Rick Froid Park Ridge, IL

The internet is good. Maybe a bit pricey. I like the online assistance as I am not likely to call and talk to customer service. You are likely to be in for a 90 minute call and a good chance of not solving your problem.

4 years ago Edited January 3, 2022

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Cam Hall Palmyra, VA

Comcast has great performance when it works, but you are SOL if there’s issues with your service. My internet went down once a week for 4 straight weeks, and no customer service rep could tell me why. After going down intermittently for the next 6 months without any reason why, if this was going to be a continuing issue, I called threatening to leave and they just let me leave. It’s a good connection, but the availability and service are not where they need to be for a professional.

4 years ago

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Lisa E Leominster, MA

They have glitches but have really upped their game in terms of customer service and consistency in the last couple of years. There have been issues in the past with respect to reliability so I'm not willing to give them a full five stars yet but they're getting there.

4 years ago

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SMJohnson_Indy Indianapolis, IN

Until my 2020-2021 interactions with Comcast / Xfinity (both residential and business services), I'd have to have rated the previous 10 year's experience as among the absolute worst in service delivery and customer service. Both aspects have improved, greatly, over the past couple years, though -- especially in customer service / communications.

4 years ago

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No Name Goshen, IN

Much better than Spectrum but still has room for improvement. Not user friendly when setting up an account and having to set up the cable and wifi. Technology is supposed to be easier, however people (the business and the customer) make it much harder than it has to be. I prefer to call them and they do it all, why should the customer be involved for set up anyway, lol. We are still assessing this cable and wifi company, but it does seem better (much better) than Spectrum.

4 years ago

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Susan Hochstrasser Olympia, WA

While I think they charge way to much every month for internet, I can’t live without them! We have tried other internet providers and have to return to Xfinity because they are so much better and faster (speed to upload or download or web search) and more reliable than anyone else.

6 years ago

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Rocio Diaz Tallahassee, FL

The internet component of my Xfinity package is great. Internet is never down, downloading speeds are fast and I never have a problem with it. Nice to use in public places too.

6 years ago

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Steve Laird Midvale, UT

We are very happy with our Xfinity service. We have only had a few inconvenient outages. Overall our WiFi speed is great for a large family. We have several devices operating all the time. It is definitely fast enough to keep up with our teenagers usage.

6 years ago

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Tiffany I Elkridge, MD

I use Xfinity internet now and it’s so fast. I don’t like that it’s such a hassle to sign up for new packages once your 1-2 yr contract is up. But customer service did work with me and I’m still with them

6 years ago

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mccandless24 Kaysville, UT

We are limited in choices for internet but have had Xfinity for the past few years. It has been fine not as fast as I thought it would be even though we are paying for a quicker connection. The deals are great until they expire then the price jumps quite a bit. We have usually committed to another deal at that point, but if I had more options I would probably try to find something else.

6 years ago

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Greg West Valley City, UT

We have had Xfinity for many years. They have continued to improve service and helped us out with a challenging problem a couple of years ago. They finally hooked us up with someone who didn't quit until he found the problem and fixed it.

6 years ago

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Shauna Horne American Fork, UT

We recently switched over the Xfinity for both of our internet and TV. We like the speed of our internet and the Cloud DVR. We were disappointed that they raised our bill last month by $14 without a reason we could see on the bill so we will need to call and find out why. But other than that, we have been happy with the service.

6 years ago

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take7 Sandy, UT

This is our internet provider currently and it provides everything we need. I wish it was cheaper. My husband works from home a lot and with that and myself and the kids using it it works. We can always self diagnose on the app or get updates of outages quickly. No lingering problems.

6 years ago

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James Conder Eagle Mountain, UT

We were able to get the Comcast internet a few years ago while we were in the city in our town home. Amazing service but honestly over priced, we have since moved further away and unfortunately Comcast isn't even an option for internet out here and we have had just as good of service for 1/2 the price.

6 years ago

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Michelle Schow Saratoga Springs, UT

Xfinity has some great promotional rates when you first sign up and their service is excellent...but they will raise the rates without really notifying you. You can usually get the rates to come back down after several phone calls, but you have to stay on top of it.

6 years ago

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PessoaJ Herriman, UT

We currently have Comcast internet and have been pleased. When I have had to call, the service representative has been helpful and has solved my issues. I feel like I get a good deal for my money.

6 years ago

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Haelyn Lahens Deerfield Beach, FL

I am always able to use my Xfinity app wherever I am for anything I need. The loading and recording of items never come as a difficulty and it is overall an amazing experience, not having to worry about delays and slowness.

6 years ago

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Michelle W Coraopolis, PA

I never minded using Xfinity Internet, but when my husband and I tried to ask for a better rate, there was nothing they could do for us. Add services and pay more money for things we didn't need. Long story short we switched. If they worked with us, we would've continued with their services. Other than that, the internet was reliable and fast.

6 years ago

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Juan Beaver, PA

I currently have Xfinity. I have good and bad feelings about them. Their service is decent. Sometimes my internet goes out. The overall price is good when you get on a promotion. Each year i have to cancel my account so i can get on a plan im not overpaying on.

6 years ago

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Remington Austin Pleasant Grove, UT

This internet is a lifesaver! We have 6 gaming systems connected to our Xfinity wifi and they all run flawlessly! We never experience lag or ping over 35 even after playing for hours.

6 years ago

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Martha Gourley Pleasant Grove, UT

We have had good speed and quality of internet service from Xfinity. We bundle it with our TV cable service. All have worked well. Only complaint is they keep increasing our rates even though we have a contract for a certain price.

6 years ago

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Ad Pleasant Grove, UT

I recently switched to Xfinity internet. So far the quality and speed of internet service has been good. Setting up my account was easy and the installation of the modem was easy too.

7 years ago

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Randy Scoville Pleasant Grove, UT

Our current internet is not good. We have contacted Comcast twice to have them offer us internet. However, we are at the end of a street and they don't have a line run close enough for us. We asked for a line to be run, but said it will cost $15000 to do so, and we'd have to pay for it. Too bad, because our whole street would be customers.

7 years ago

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Paige Baldwin Wellsville, UT

We used Comcast for internet for years before we moved! We loved it and their customer service was great! The only downfall was they didn’t reach out to our new home so we had to change. We were so sad

7 years ago

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Rosann Stanko Logan, UT

We were with Comcast for several years and enjoyed the service they gave and the help we received through their customer service department. The reason we switched was bc we were able to get a better deal and faster service though. Sorry.

7 years ago

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Claudia Soto Park City, UT

Xfinity provides easy installation and fast internet. I have never had issues logging in and Xfinity provides a wide array of entertainment options. I will continue to use it forever!

7 years ago

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Ashley Pleasant Grove, UT

We have been very happy with our home internet speed through Xfinity, even during peak hours when all my kids are doing their homework. When we are away from home there are plenty of hotspots nationwide to stay connected.

7 years ago

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Londyn Berrett American Fork, UT

We currently have xfinity internet. It has been less than one year, but the service has been consistent, the installation tech was very knowledgeable and the billing has been as expected. We opted against a contract which is slightly more expensive but like the flexibility that affords.

7 years ago

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Tim Berrett American Fork, UT

We switch to xfinity for internet less than one year ago. We opted for a a month-to-month plan which is a little more expensive, but we don't like being locked into anything. The internet has been consistent in the bandwidth provided with both upload and download speeds. We were dissatisfied with the burying of the installation which was months late and the final result is anything but elegant in how it comes into our home. For this I am removing 2 stars. Their customer service is not great either.

7 years ago

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P Crawley Pleasant Grove, UT

I switched to Xfinity to get faster internet speeds and wasn't disappointed. A friend recommended it and it's been much nicer streaming and downloading things off the internet without having to wait like I did before.

7 years ago

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Brennan Orem, UT

Fastest home internet I have ever had. I was surprised by how much I got for the price. The installation was about as easy as it could possibly be. I never have any outages. Price and customer service are second to none.

7 years ago

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Kristiane R Durfey Pleasant Grove, UT

We currently have our internet with Comcast Xfinity and I'm a little torn with them. When the internet works we love it but it tends to go down on a regular basis. We have 2 computers, 4 TV's and 9 phones/tablets in our home so we are using the internet and WiFi constantly. Pretty frustrating when you're watching Netflix and the internet just quits working and shuts off and you have to re-scan and re-set the internet connection. Like I said when it works it's great, but tends to shut off frequently.

7 years ago

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JAKE American Fork, UT

We have used comcast xfinity internet before and really liked it. I particularly liked it for gaming so we did the upgraded speed. By doing the upgraded speed it worked very well for all the different gaming and streaming that we did. Would recommend their internet.

7 years ago

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Stacy Lehi, UT

Love the internet speeds!!! We used to have centurylink and the speed was horrible! Comcast has changed everything for us and we pay the same! Customer service is amazing too.

7 years ago