Name: Comcast Xfinity Internet
Rating: 3.3

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Michelle McCoy Baltimore, MD

I have been a customer of Xfinity for about 12 yrs. Xfinity always tries to make sure my service is good. If I have a problem they get in the problem immediately. They will give you a credit if your service is out for a while.

4 years ago

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Meagan Diemer Hopewell, VA

We've had Xfinity for +7 years and have been very satisfied with the service. It streams games well and handles all the devices that run on it without bogging down. Anytime there was an issue, they were quick to help resolve it. There customer service is super helpful and good at explaining things.

4 years ago

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Susan K Finksburg, MD

Comcast Xfinity Internet is our provider and has been for 15 years. The service meets our needs. We only watch streaming content providers so we're able to save a lot of money versus subscribing to cable TV. Service is great. Outages are infrequent and are fixed quickly.

4 years ago

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Victoria Walker Chesapeake, VA

I have had Xfinity for several years. I was first impressed with their workmanship; my equipment didn't work due to older lines, and they set up a time to come and replace those at no cost to me. Customer service is great as well, no long telephone waits and the ability to troubleshoot many issues from home yourself!

4 years ago

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Jessica Dry New Market, MD

We've had a triple bundle with Xfinity for over 13 years and everything has been great. We recently decided to move our 5 cell phone lines from Verizon to Xfinity and are now saving $100 per month. Switching however has been challenging. We spent over 7 hours in the store across 3 visits to get things sorted out. Remaining issues are: my husband and I are unable to set up our Samsung S9 phones with voicemail. So, when we don't answer, the carrier tells the caller that our lines are not in service. I've called and called and it remains a problem. One of our sons opted for the free Samsung when he switched. It died 6 hours later and Xfinity said we have to sort it out with Samsung. Totally subpar device. Samsung had me take it to a certified technician who told me it had a faulty screen but that they can't get any to replace it. So! We are stuck with this non-working phone for 2 years. To me, Xfinity should have taken the phone back. This review would have been 4 or 5 stars if they had.

4 years ago

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Alexandria Lekberg Chesterfield, VA

I have been with them for around 12 years and have been very happy. I appreciate that you can save $5 a month by choosing your own modem if you want to. The service is great! I have the cheapest plan and the internet works great! The price is affordable.

4 years ago

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Bradley Baer Philadelphia, PA

Xfinity has gotten remarkably better in my 15 years of being a customer. The new interfaces are great, and the online support is excellent. Overall the company does a great job conveying outages and issues in the rare instances where something is down.

4 years ago

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M.L.G. San Francisco, CA

I am a recent Xfinity customer. To be honest, I didn't realize it is just Comcast at first. That was a red flag for sure. I needed high-speed internet for work when we began working from home. Xfinity, was the only company that could provide it. I had to sign a contract for a year, in order to get a reduced price. It's still, expensive though. If, I owned a TV I could get their free streaming movies. Which, would make it a better deal without cable. The fact that it doesn't offer an included streaming service online makes no sense in this day and age. The service is not as fast as it should be consistently. The connection also drops frequently. When it works well. It works well. Which, is more often than not. The company's automated attendant can be a real pain, and has made it so I avoid calling for as long as I can.

4 years ago

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Rachelle Detroit, MI

Xfinity is awesome. You can bundle internet, security, and television at an awesome price. The customer service rep was extremely helpful. He found a package to replace a company I was dissatisfied with. I was able to walk in the store and pick up my equipment the same day. I am even considering changing my cell service to them too.

4 years ago Edited April 6, 2022

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Jmarsh Macomb, MI

I have been a Comcast Xfinity Internet customer for over 5 years. Sometimes the rates are high for overage charges and I feel like this could be improved or the customer notified, especially during pandemic times of extra internet usage; however, the service has been steady so my complaints are limited.

4 years ago

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Stephen Thompson

Was a customer of Xfinity for 15 years in 2 different locations. Had their bundled package for about 5 years. The service technician that installed our wiring in the second home was a train wreck - wanted to run the wires on the outside of the sheetrock in our totally finished basement. I had to get a little nasty with him , and then he finally "found " a way to fish the wires through the wall. He was new and lazy. Like most internet providers, you are bombarded with sales calls (trying to upsell). On a positive note, when I've needed to go into the local office , the staff is always very helpful and responsive.

4 years ago

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Sandra Little Eugene, OR

Overall, I been pleased with the friendliness of customer service. In store the customer service representatives have been professional and knowledgeable. The online service has some glitches in that it takes far too long to get through the automated system to finally talk to a person. When I was able to get through, the problem was solved. I have found the internet to be reliable.

4 years ago

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Barbara Luke Chicago, IL

Overall Xfinity has provided what we pay for: fast internet with very few outages. There was difficulty a few months ago when our service was interrupted either for short spurts or several hours. The reason was not given proactively, however, when I saw a service tech outside of our house one day, I asked and was told, as I suspected, due to the large number of new homes being built across the street, it was due to laying new infrastructure.

4 years ago Edited January 3, 2022

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Samarra Miller Fort Lauderdale, FL

Internet Comcast so far it's been pretty good there are 4 of us in the household and everyone can be on a device at the same time without it slowing down . And the best part I like is I can turn the internet off on the kids devices when I need too I love it .

4 years ago

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Juanita Morrison Columbus, OH

I was an Xfinity customer while living in Georgia. My son is a gamer and we always had a strong signal without lag. The upload and download speeds were sufficient for my web browsing needs while he was online. If they expanded their market to Ohio, I would definitely become a customer!

4 years ago Edited January 3, 2022

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Grace Citrus Heights, CA

Right now I am a bit disappointed in Xfinity. I have internet only for the past ten months and pay $107.00 a month for this single service. My family and coworkers told me I was paying too much and should change my place. I don't even have cable. I called Xfinity and was told I was in luck as they were having a special where I could have the same service for only $50. Per month, under half of what I have been paying. I asked the rep why my bill was so high all this time. He said it was because when I signed up I did so on a special then as well. I was getting a 50 percent break on my bill. So that meant internet service during the middle of the pandemic had to be approximately $220. For internet alone. I feel this rep was not being truthful or Xfinity ought to be ashame of themselves.

4 years ago

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DW Rochester, MI

Comcast will invoice you for a $100 set up fee, regardless of whether there was an outside issue with wiring -- which they claim would not be a customer charge. So watch your first invoice from them: They will bill you anyway. Comcast will also bill you a full month when you stop service, unless you give them a full 5 to 7 days notice. They will stop your service, but charge you those extra days, even though all they have to do is flip a switch. If you've been a loyal customer, Comcast will not give you any deals. In fact, one time, I quit their service, after calling the "Loyalty" dept, to see if they would lower the price based on my intent to leave. (All my friends said they would give you a deal if you are on your way out. They did not.) On the positive side, Comcast allowed me to exit an alarm contract when I was laid off work for two years; so for that, I was thankful, and came back to them when I was working again. From what I understand, Comcast has the best internet in my area (for reliability) compared to two competitors. For TV, I had it a few times, but it's expensive, so I stopped.

4 years ago

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Elder Terdkin Green Cove Springs, FL

They might have had a bad rep in the past, even with me but they are way faster and far more stable then my older internet provider and they have made it easy to get setup with faster speeds as needed, rent movies and add 3rd party services like Disney+ and even when internet is down due to repairs, they seem alot easier to get ahold of and figure this information out then they were just 5 years ago.

4 years ago

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Wilgens Paul Jacksonville, FL

Xfinity education advantage program is one of a kind. I once lived in a household with no internet because we could not afford to pay for it but once I heard about their education advantage program, my parents signed up instantly. Where else will you find reliable internet for 9 dollars?

6 years ago

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Constance Falatea Kirkland, WA

Xfinity is my internet provider and I can always depend on the reliability of the speed and capacity is awesome. I live in a house where phones, multiple laptop WiFi connections and gaming are prevalent and the speed is something I’m always impressed with.

6 years ago

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Mike Ika West Valley City, UT

I have been with Xfinity for a few years now. I absolutely love the service I get with them. They have been good to negotiate my rates with me each year. Their internet service is super fast. I usually have 5 or 6 devices streaming at the same time and my internet does not struggle to keep up.

6 years ago

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Sarah Marfo Tallahassee, FL

To any college student, This is the best network to use at your apartment. The set up is simple and the conection is very strong. In my apartment 5 people use the same router and we each have 2-3 devices connected to it and it still is fast.

6 years ago

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Kathryn Robinson Riverton, UT

We have Comcast Xfinity Internet and it is definitely worth a little extra compared to other discount internet providers (which I have tried in the past). The customer service is great and we have never had a problem with service being down.

6 years ago

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Ted Johnson Pleasant Grove, UT

Comcast Xfinity is my internet company that I use and I haven't been disappointed. They have very reliable service, that I can use throughout my home. I can use many devices at once and still everyone is happy and there is no delay. Love my service plan.

7 years ago

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kristin Gneiting Pleasant Grove, UT

I have had Comcast Xfinity Internet service for many years. At first it was the only one available in my area, now it is the best in my area. Great speed, easy to stream online with many devices, anywhere in the house. They update things very often and the pricing is the best in the business.

7 years ago

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Dave Ros Pleasant Grove, UT

Recently switched internet providers because the service was slow. In the short time I've had Comcast/Xfinity the speeds are so much faster. I use the internet at home a lot for work and it is a nice upgrade from what I had before. I would recommend the internet service.

7 years ago

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Haley Baldwin

My family and I loved using Comcast Xfinity! The pricing was always affordable and the internet speed was always quick. Anytime we had a problem, they were always helpful on the phone to fix it or would send someone out to look at it. The only thing that we were so upset about, is when we moved, they didn’t cover the new area we moved to! We were so sad!

7 years ago

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Christine Farmer Littleton, CO

We use Comcast Xfinity currently and for the most part it works great. We did have to buy an extender to get a better connection in our family room where the TV is or when we have company and more people are online. This could be due to the location of the router, but I'm not sure. The extender helped. We started out for two years with a low price per month and it did go up after that but it is still less than we were paying Centurylink before switching. There customer service was very good when we were getting it all set up.

7 years ago

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Scott Orem, UT

We have Comcast Xfinity Internet bundled with out TV service and I am very happy with the results. The speeds are great and the cost is cheap. I don't have anything bad to say at all. Even the customer service and service technicians are awesome.

7 years ago

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Reese Pleasant Grove, UT

I have Comcast Xfinity Internet right now and it has great coverage throughout my home and is very fast. I am able to stream shows, surf the internet and do everything I need from all over my house without any problem. Also we can have many members of the family accessing it at the same time.

7 years ago

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Christy Suguturaga Orem, UT

I have loved our internet. We can stream whatever and we never have a problem. We were always calling customer service with our last provider. We have never been pressured or pushed to change our plan to a more expensive plan. I have appreciated that so much. We are so happy with our internet service.

7 years ago

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Brandie Rudy West Jordan, UT

Comcast Xfinity Internet is far superior to other carriers we have had in the past. We don't need a booster in our 3 story house. It doesn't slow down no matter how many devices we are using and rarely is there an interruption in service and if so there are updates on when it will be back up and running.

7 years ago

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Teresa Corry Orem, UT

We are current customers of Xfinity Internet. We rarely have any connection problems with our Xfinity Internet service. When we have had concerns with hardware or wiring, we have had service men here within a few days. When we have called for customer support, we have had good results. We have had this service for many years and use our internet at least 3 to 5 hours per day.

7 years ago

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Katie Kearney Vienna, VA

We switched to Xfinity from Verizon and we are so glad we did! The tech that came out to help us set up our new box was so helpful and stayed until we understood everything. We have been very happy with the service and the internet is much faster now! We have outages here and there at the same time daily but I think that is because of work going on in our area.

7 years ago

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Rischelle Mikkelson American Fork, UT

We chose Xfinity internet because they had the fastes speeds in our area. I work full time from home and all of my work is internet based. We also utilize streaming for TV and movies. I needed something that would accommodate several users at once and Xfinity almost always performs. In the evenings, there are times when buffering happens even though they claim they don’t “throttle”, they must do something that takes away some of our bandwidth.

7 years ago

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Sofie Rosenvall Alpine, UT

We love Comcast Xfinity Internet! We have been a paying customer for a little over 15 years. Nobody comes close to their speed. We rarely have had any issues with the internet going down ,etc... and on the rare occasion that has happened we were helped immediately! We have nothing but good to say about Comcast Xfinity Internet!

8 years ago

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PolyanaL Salt Lake City, UT

I have heard a lot of good stuff about comcast xfinity internet. I have used it at my siblings houses and other relatives with not problem. I never have network problem there. I wish it was available in my area so I can sign up but everytime I call up they say they dont have a line in my area.

8 years ago

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Scott Fairfax, VA

Everyone loves to hate Comcast but I really don't have any complaints. While I do think they could improve their retention policies, I have cancelled and renewed a few times with little hassle. Prices are pretty good though I don't like the quasi-yearly contract they get you on to lock in better rates

8 years ago

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Marvin Pierce Houston, TX

The residents of the Meridana Community in Iowa Colony, TX has been experiencing intermittent Internet service since Mid December 2021. After reporting the issue numerous times and the same answer are given we just stop trying and have accepted this garbage they are providing. With no end in sight this has become the norm in using internet service in this community. I'm a day trader and internet connection is vital in making trades. I've loss so much money trying to perform trades and the internet will go down. We deserve much better than this. Our contract is up in March and we are looking for a new ISP. Can anyone highly recommend a good ISP for this area?

4 years ago

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Greg Malmberg Jordan, MN

I found 5g home internet. $50/mo no contract. Speeds are INCREDIBLE! up to 400Mbs. Currently have Xfinity with cable TV. Speeds advertised is up to 275Mbs. Best I get on average is 60mbs. They charge $170/mo for this. They advertised a 50mbs plan for $19.99 per month, but since I am a good longstanding customer of 18 years, they said they could only do $64/mo at best. I am cutting cutting cord. 5g is going to kill these cable companies and their monopoly. Best part about the 5g service I have is that it is portable! Ahahahahaha. Good luck dragging the cable cord with you. See ya Xfinity, and I wouldn't want to be ya!

4 years ago

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Maurice Thompson Snellville, GA

I am 100% fed up with Xfinity because every couple of weeks they have an outage in my area. There have been 4 outages in about 8 - 10 weeks. The outages last from 3 - 5 hours. During one of the outages, the Xfinity website and their automated Xfinity Mobile Assistant both said that there was no outage in my area but the outage map on the same page showed that there indeed WAS an outage in my area. I truly regret having them as my ISP.

4 years ago

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Gozie N Marietta, GA

I have my payments on autopay and in October switched to a different card for my payments (in my review card A to card B). I have the basic internet plan that is $20/month after a $10 discount for automatic payments. On Oct 1, they charged me $20 on card A. On Oct 12, they charged me $60 on card B. On Nov 12, they charged me $92.26 on card A. On Dec 5, they charged me $65.43 on card B. For Oct, Nov and Dec, I should have paid a total of $60 for services ($20 for each month). They have charged me four times on two different cards for a total of $237.69, meaning they STOLE $177.69 within 2 months. Between Oct and Dec, I have spent almost 5 hours on the phone to resolve these issues, each time with no help. The last call they told me they would submit a ticket to their finance department but I have heard nothing. Terrible customer service, terrible business, and terrible experience for a service that consistently goes in and out.

4 years ago

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Shana Oberg Albuquerque, NM

They lock you onto a contract and force you to accept automatic withdrawals from your account. When you cancel your account after your contact is up, they will continue to bill you and withdraw from your account. DO NOT return your equipment in person at a physical location because they will say it was never returned and bill you $120. And do not worry, their overseas customer service personnel will say they reversed the charges then continue to take money out of your account. THEY ARE ThE WORST COMPANy I HAVE EVER DEALT WITH. If you have other options for service, I recommend using any company but Xfinity./Comcast.

4 years ago

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Trinadair Castro San Jose, CA

Spent hours on the phone and still don't have internet. I was supposed to get connected on the 1st tech left a hole in my wall uncapped and a drill in my yard along with drywall on the floor. I've been told that people were coming out on 2 different occasions for them not to show up or call. Worst experience, trying to get settled in my new address and was on the phone for 4:45 minutes this morning and over and hour the night before for me to still be in the same spot as before. So frustrated!!!!

4 years ago

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Luke Swierczynski Franklin, MI

My current ISP. No issues, great speed. Always been willing to keep my business by extending my "new customer" promotions. Super fast internet, large fiber network.

4 years ago Edited November 30, 2021

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Amelie Winchester, VA

For one - service is different price than advertised on internet for given area. For second... little rain and service doesn't work (not even in Xfinity store... -hint - that tells you a lot. For third - the customer is being blatantly ignored and treated as its dumb playdo. You can't opt out from automatic pay. (well they tell you you can if you call number... but you can't - because even if you reach someone (get through automatic crap machine is task for superhero) they will tell you they did that. But they did not and company will keep dipping without your consent into your credit card. If you try to call them again.. cycle just repeats... AVOID. I am happy there is new competitor in area, and will jump there and happily pay 20$ more just to have good service and treated as a customer not as milk cow for harverst.

5 years ago

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Vee Orlando, FL

Definitely Overpriced! And tonight I’ve had THE worst experience! Called to downgrade only to have my services not working for HOURS! Every time I called they took it as a joke, one of the reps actually hang up on me, the other transferred me to a fake supervisor and he identified himself as one. When the next rep picked up he advised me that, no that guy wasn’t a supervisor at all. Then found out that just to have internet I would have to pay $100 a MONTH! That’s just a story short! Super stressful night for me. They did NOT care and their prices are ridiculous! Get service somewhere else guys

5 years ago

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R. SCO Norfolk, VA

Over priced for very average service. I had them until I lived at a rental home that I had to move out of. Owners wanted to sell home. I had autopay and paided every month with no issues. A month and half later my bank account had a random withdrawal of $231.00. I called Comcast and they claimed i had a left over bill (but I was on autopay the entire time) and I was charged a early termination fee. By the way, they have my forwarding address tosend any final bill. They made excuses and only refunded me $140 for the early termination fee (in store credit). If you have to deal with them, try not to provide bank info. They will debit you without warning

5 years ago

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CancelXfinity Seattle, WA

Do you want great customer service and the fastest speeds possible at an affordable price? Then Xfinity is WRONG for you. If you can, get ANY OTHER SERVICE. Xfinity massively dropped the ball and decided to cancel my service instead of transfer the move as I had requested over A WEEK in advance and left me high and dry without internet while I needed to work from home (not to mention the fact that they implemented data caps in the middle of a global pandemic when EVERYONE needs the internet). I called WaveG in a panic and they were able to just flip a switch and do what Xfinity couldn't do after chatting with five different Xfinity reps and after told I would be on hold for 1 hr and 45 minutes to speak to an actual person. Wave G was able to get me hooked up with GIGABIT internet for the same price I was paying Xfinity for their lousy 200 mb/s. On top of the criminal data caps, Xfinity also had multiple service outages in my area in the summer with zero notice or warning. I was disconnected from several virtual meetings thanks to them. If you want faster service for the same price as Xfinity, want to talk to a REAL person whenever you have issues and not have to wait over an hour on hold to do so, and if you don't want to get disconnected while you are working from home all because Xfinity decides to do their "maintenance" on a weekday when everyone is working from home; then DO NOT choose Xfinity. Go with Wave G or, literally anyone else. Xfinity does not care about their customers. If they did, they wouldn't try to profit during a pandemic by implementing data caps to their customer base and drop people from their accounts without any prior authorization or notice when you just want to transfer your service to a new address. I guess if you want to get out of a 12 month contract with them without paying their early termination fee, just tell them you are moving. They most likely won't actually transfer your service anyway and then you can switch to a better provider. Unless you are a masochist (I'm not judging) that enjoys getting charged for slow speeds and met with horrible customer service whenever you have an issue, don't choose Xfinity. WaveG is offering $60 a month for GIGABIT internet in select areas WITH NO DATA CAPS. Spread the word.

5 years ago

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GN Seattle, WA

With many more ISP options now available today, most of my friends and colleagues absolutely despise Xfinity and will not go near them for any of their services. While the unpopular thing to do, I have actually tried to defend Xfinity, citing recent positive experiences with their install and repair technicians actually showing up on time and resolving my service issues (something that would never happen in the past). Recently, I called in (on a recorded line) to renew my Xfinity internet service under a new 1-year contract and was promised a price on the phone that I was happy with. The agent sent over the agreement while I was on the phone but I noticed it was $10 higher than what she had quoted. She said the additional $10 difference would appear as a credit. Sounds good, let's do it. However, upon receiving my first new bill I noticed a higher price being charged than what was discussed over the phone (the $10 difference). I called customer service to dispute the billing discrepancy, but they refused to honor the price, saying that the offer was no longer available and that they had no way to make the adjustment. I mentioned that I had questioned this issue when I had called in before and was assured that the correct price would be charged—I even asked if we could listen to the recorded call, but they said that was not possible. I then asked to speak with a supervisor, but the agent said none were available and that they could call me back. I agreed, but I never got a call back. Such a horrible customer experience over and over again. I feel foolish for trying to stand up for this company after being treated so poorly. So much for Xfinity changing their image and doing better. I am now stuck in this contract that I did not agree to and am telling the story of my awful experience whenever I can.

5 years ago