Name: Comcast Xfinity Internet
Rating: 3.3

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Leonard Leo Potomac, MD

Free wifi outside the home is a great perk. The free streaming box is good, but does not compete with the paid services. Occasional drops in service without credit. CSRs are outsourced to India, and they must be paid by how long they keep you on the line. Be sure to buy your own modem and router to avoid rental fees.

5 years ago

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zagato romero San Francisco, CA

Great connection never had problem with internet , download music or movies ,the best thing is the tones of movies people can watch thru the apps that xfinity offers such hbo max

5 years ago

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Steve Ashby Portland, OR

We have had Comcast Xfinity for many years. While their service and equipment has improved, I feel like Xfinity is turning into a hub for streaming services and the free local channels. I'm about to access all of the streaming services through the apps feature. Netflix and Amazon are available through the voice feature...other apps don't work with the voice. Equipment updates have gotten much easier, but I still have old equipment attached to the side of my house that they don't want to come get.

5 years ago Edited September 14, 2021

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Natalie Holden Hartford, CT

First of all I am Senior Citizen, living on a every low income. Before I signed up with your company I did a little research. I was told that you offer people with low income and I believe medical issues. Of course I asked and was told you guys do not offer such program. I've only been in my apartment 1 year June your company has gone up as of 2021, 2times. All I need is the WIFI. Times are hard. I spoke to on of your reps. He informed me you do have a program called " Internet Essentials " I have proof of my current income situation, I asked to be connected and the young man was hesitant, he placed me in hold only to come back with this story....bottom line, now he tells me I don't qualify. Something is rotten in Denmark

5 years ago

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Kanuto Tucson, AZ

Comcast xfinity offers fast internet solutions. The speed and bandwidth is nice to have especially when using video conferencing services. They are dependable and their customer service is excellent!

5 years ago

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River Ward Pittsburgh, PA

I went with Xfinity internet because it was priced the best The installer came the next day, and easily installed my router. Very nice, we will continue our service with comcast

5 years ago

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Wayne Young Little Rock, AR

I love Xfinity internet. It is very reliable and provides a strong signal for uploading and downloading. Live customer service is helpful on the phone, in chat, and in person if necessary.

6 years ago

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Nancy Spokane, WA

The service was excellent. Until I wanted to add internet to my plan. They sold me a package that didn’t exist. I got a bill over $300.00. I called & they sold me a different package that didn’t exist. Got the same high bill again. When they finally sorted it out. They still expected me to pay the $600.00 for their 2 mess ups. I ended up.being disconnected and went with Directv & CenturyLink. Xfinity is crooked. BEWARE!

6 years ago

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Randy Federspill Fredericksburg, VA

I have had Comcast for 15 years because they are the only provider in my area. Their service has improved some, their services and equipment also has improved since the first day, their prices for comparable services at other locations with other providers SUCKS! So if I had to break it down service quality has moved from 1 to 3, but value to services is 1 or zero.

6 years ago

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Charles Stokes Bloomington, IL

The product is ok. The website is awful, had to use telephone to set up automatic payment and was unable to talk to a human. I have Comcast in both Florida and Illinois. Unable to link the two accounts. Online help much too limited. Also, in Illinois, the technician did not practice social distancing on March 23 when he came to install. I had to sterilize a lot of stuff. He was not trained ok to be in peoples homes on that date.

6 years ago

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Walt

I've been with this internet company for many years and I'm still with them! However, I gave them a four because many times, lately I can't get on line ! This has been happening during not only peak hours but early mornings! Overall, not ready to change just yet!

6 years ago

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Kc

The customer service is excellent and easy to access. They can generally offer a promotion for people working on a limited budget. And overall the bundles offered by Xfinity, are much more affordable.

6 years ago

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Diana Alden

consistent, reliable service. price for value reasonable for internet portion; no value for the price with cable service. Township where service is provided has an exclusivity agreement with the town, effectively eliminating any competition.

6 years ago

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Gary Garner

Marginally satisfactory. It takes 10-15 minutes in a phone maze to get to a live person who is usually in a foreign country, usually the Philippines. Once gotten ahold of, they are efficient and get the job done. I think that their service is overpriced. The TV box locks up 5-6 times a year. Internet is solid and reliable. After a recent boost in pricing, I purchased my own modem.

6 years ago

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JD Dunklee Hattiesburg, MS

Xfinity is a good service for internet. I haven’t had any issues since I started using their services. The internet is good, sometimes I have issues connecting at random times. The customer support line is very helpful at resolving a lot of issues that I’ve had in the past.

6 years ago

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April Frederick, MD

Service is ok sometimes they services disconnect at midnight I came from my job and the Internet is out of service. And some chanels distorted. Each year or maybe in some months they increase the values it’s too much expensive jut pay for cable and Internet. Now for rent a modem $14 is too much what they want we are paying service and still we pay to pay $14 for rent of the modem. For each box 9.95, regional broadcast they increase to $14 and $9 for regional sport fee. Wow I have contract for 2 years but now when this ends I will end with this company. At the beginning this Comcast was good now it’s too expensive. I will try different company now.

6 years ago

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Elizabeth M. Lake Worth, FL

I love Xfinity but I'm already getting sick of the fact that they increased the bill for no reason. On my bill, it keep saying "one time fee" but it doesn't explain what it is for. That's basically stealing money from me without giving me the proper knowledge of what I agreed to when I sign up for Xfinity. They need to stop increasing the bill and only charge us what we agreed.

6 years ago

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Subzero35 York, PA

Comcast internet is overly priced and even though you are paying an extreme amount of money you get at most mediocre service. They are also doing updates without checking if it will be functional which then causes the internet to down on time frame btw 1 and 24 hours. The biggest issue is that every day the internet stops working due to outages all over the county because either the techs working don't know what they do are so the problem gets fixed the first time, when fixing a problem they take an insane amount of time to "fix the issue" and are not staying on top of their products. A huge issue is that whether you've been there 10+ or just signing up if an issue arises and you contact them they refuse to do anything to make the customer feel review/and basically tell the customer to deal with it.

7 years ago

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Esmeralda Garcia

This is not the cheapest company, however their product quality is the best I have ever had. It has gone out rarely and when it does it's back fairly quickly which I can't say for other provider I had, AT&T. The speed of internet regardless of distance from router is stable and strong.

7 years ago

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Betty L.

I have not had any problems with Comcast. When a tree limb fell on my line, they made an appointment to fix it. I did change from another internet co because I couldn''t get the speed I wanted. Everything is good now.

7 years ago

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John Burnside Colorado Springs, CO

For about 3 years I had Comcast and experienced much slower internet speeds than what I was paying for. The 3rd time I called to complain in a two year period, the customer service rep put me on hold for 20 minutes to check something out that didn't seem correct. She came back on to explain that the IMEI for my router didn't match what they had in their system. She corrected it and I immediately got the speed I had been paying for for 2 years. The previous two calls had done nothing to get Comcast to fix a problem that was caused by them in their record keeping.

7 years ago

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David Bremerton, WA

Love everything about them except the inconsistent speed. One day fast the next day could be excruciatingly slow and everything in between. We bundle TV, phone and internet and that is only issue..

7 years ago

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Bruce Roseville, CA

Xfinity Internet works most of the time except when it is in high demand. What I mean by that is when I am streaming a 4k movie, Netflix or Amazon will say the bandwidth is too low. I notice this only happens on newer TVs or 4k Sticks with higher quality pictures. Xfinity can't seem to keep up with the increased amount of data during these movies. They better get with the program because the demand will not become less. I would also like to mention Xfinity is the only company I know that doesn't rewards loyal customers. When I first started with Xfinity, my bill was $60 per month. I renewed for another two years and my bill increased to $78 per month which includes a loyalty discount. Needless to say, I will not renew once my contract is completed.

7 years ago

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Layne Magna, UT

I've been a customer for over 10 years, haven't had many technical problems with them. They have been good in that respect. I'm just not happy with their billing practices. I hate how they will increase the rates and won't work with you if you miss the renewal date. I am also not happy to find out they are limited the amount of data you can use each month. We found out we have a terabyte limit and if we want unlimited then we have to pay even more money to them.

7 years ago

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phyllis

I like that they give you a refund if your service is disconnected, by fault of weather. They do charge you for 140 channels. Most of the 140 channels are in Spanish. You can't get FOX news, CNN, or MSNBC news unless you pay more in fees. I only watch the news. Its ridiculous that customers have to pay extra money in cable just to watch the news. I can see if I wanted the golf channel or tennis channel that you would have to pay extra. But, I don't even have one (1) movie channel and I still have to pay extra for FOX and CNN news.

7 years ago

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Kathy

Started out great, good price for package. Then it started going up in price and quality down. We had to reboot the entire system 5 or 6 times a week because it froze up constantly. Took box in and they changed for an upgraded version, freezing stopped. Internet is horrible! Doesn't cover the whole house. The box os right nextdoor to the bedroom! Took box in exchanged it for an upgraded version, a bit better but had better with another company. They bill for 2 months at a time and that unnerves me totally! Id you dont pay it all then your past due. I am paying $187.00 per month and that is just basic no frills! Customer service is horrible!

7 years ago

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Thomas Hullinger Pleasant Grove, UT

Comcast Xfinity Internet is what I have had for over 5 years at my home. They provide fast speeds, that are very reliable, and that works through the whole house. They have a good price and are good to look for your best option when you go back to them later and want to review your service.

8 years ago

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W. Jang San Francisco, CA

Xfinity internet service is OK, but some of their account managers will lie through their teeth and make promises they know they can't keep in order to get your business. I hadn't had home internet in quite a few years because of my limited income so I worked with an xfinity account manager by the name of Danny A. to come up with something that was within my budget. Knowing that I had limited monthly income he promised everything under the sun including waving install fees, 60Mbps for $25/month, $60 rebate. He seemed sincere but when the feet hit the pavement, what I ended up with was 15Mbps for $30/month, a $15 connection fee, no rebate and a lot of talk with NOTHING to back it up. While I have home internet now, it is generally too slow for a lot of the content from my Roku player though web surfing is OK. I haven't tried gaming yet. So if you live in and about San Francisco and a Danny A. from xfinity wants to sell you anything, run, don't walk as far away as you can. As the old saying goes, if his lips are moving...

8 years ago

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Tee G Port Saint Lucie, FL

Prices are good but internet does lag more than it should for the little amount of WiFi that we pull with the highest speed.They are much faster then time Warner cable that I had for many years. They are also a lot easier to get a hold of and their apps are easy tools to help when you dont want to have to call in and wait on hold.

8 years ago

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Charles Festi

Upgraded my speed to 100 mbps. This should be plenty for multiple people to be streaming at once and for online gaming, but the internet always gets slower when more people are on it and online gaming is worthless unless you are home alone and even then it is sometimes slow. There are times when the internet just stops working as well and I have to reset the modem. It works good most of the time though.

8 years ago

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Judith Clark

Xfinity provides my internet, tv, and home phone. I have had them for years. Very few problems, and if something does go wrong I get help on line or even a service call very quickly.

8 years ago

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Megan Warren

limited amount of streaming data on internet service, if you go over, you have to pay for the higher tier and there is no warning. The signal is unreliable, it cuts out and I have to reconnect to the internet all the time, the three different tiers of speeds available is ridiculous as are their prices. Their customer service is for the most part terrible. I've had very few good experiences with them. They took over a year of my internet being out for hours at a time to realize I had an outdated modem that I rent from them and their updates weren't installing on my modem. How is this possible? Shouldn't they get error messages when rented equipment is not receiving the correct update or becomes outdated?

8 years ago

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Valerie Gundersen American Fork, UT

I have used the online chat customer service option several times. Each time, the representatives have been very helpful at resolving my internet issues. It was a lot faster than having to call and talk to someone. I would recommend everyone use the chat feature if possible!

8 years ago

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Tara Beckert Saratoga Springs, UT

I've loved our Comcast Xfinity Internet. Its fast and reliable. The price is more expensive but you get what you pay for. All of the technicians who have come to fix issues or set things up have been professional and easy to work with.

8 years ago

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Connie Mayer South Jordan, UT

Comcast is very efficient. Whenever we call, they come really quick. They have competitive pricing too. We have our landlines and internet and TV from them, so we really like them.

8 years ago

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Christopher Haueter Salt Lake City, UT

Comcast isn't the worst place to get internet but it sure isn't the best. Internet speeds are okay but at our house, you need to be pretty close to the router for it to be a good connection and then sometimes even then it can get bad, when more than 3 or 4 people are using the same internet. Costumer service is okay, they will fix stuff when they schedule it but getting a hold of the right branch of customer service is not an easy task.

9 years ago

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Michael Lyman Salt Lake City, UT

A neutral review here. Comcast is very pricey, they don't provide the best internet, but lets be honest not many places in Utah can provide a good strong internet signal consistently. No telling how many times my signal went out and was out for hours at a time. Trying to get someone to come install or work on the internet is also a chore, with the customer service giving such wide windows of availability that is required to be there waiting. Trying to cancel has got to be one of the worst things with Comcast, they bounce you all around from agent to agent trying to come up with the best deal to keep you on. Offering free items or free T.V. turning a 1 minute call into a 15 minute endeavor just to cancel, and the second that they realize its a lost cause they push you off the phone as fast as they can.

9 years ago

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Kari Staheli

I have had Comcast Xfinity internet for 12 years now. I like everything about it except the cost. I have looked into changing but have kept it because of the service I get. I would love it if was a little less expensive. I have had no problem with their customer service.

9 years ago

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Quen Wilson Ogden, UT

I have only had Xfinity for a few months, but it has been very fast internet and easy for us to set up and use. Each time I have called for help, their customer service has been very helpful.

9 years ago

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Steve S San Jose, CA

I have used Xfinity in many of my houses in the past. I have used Xfinity this most recent time, for the past 5 years at the same location. Overall the system signal strength for internet is terrible. I now have to work from home (for the past 2 years due to covid) and I keep getting disconnected. The wireless router that I used, and I upgraded to the latest version from Xfinity, is only slightly better than the older technology hardware that I had. To be honest, if I had a viable alternative to Xfinity, I would be gone. Oh, and paying $325 / month for internet and cable TV is ridiculous.

4 years ago

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Michael Henderson Billerica, MA

The best internet service on the market you can't beat it it never slows down the service is very prompt and expedient and they always follow through. I've been a customer for over 30 years and and they have always stood behind their product

4 years ago

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kendra neace Venice, FL

Absolutely love this company. When covid happened they saved me and my kids by giving us a free wifi router and wifi for free for 6 months and now I only pay$ 9.99 . Customer service is always so helpful. More places should offer internet essential like xfinity! Very happy customer! 10 stars

4 years ago

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Lakysha Reid Ellenwood, GA

I do appreciate the quick response when I have an issue or questions about anything related to Comcast. They offer detailed advice & the customer service agents are always pleasant & ask directly if all questions have been answered. My only concern is the inconsistency with the service of my Router, I did directly ask questions about my Router capabilities & was suggested to use an Extender to help relay the service better, however, the service is still inconsistent with the use of the Extender.

4 years ago

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LueLue Ashburn, VA

I love Xfinity internet and cable. Internet is great, fast. . .I have to say a couple of years ago we had some issues with gaming on tv and internet service on computer. However, since then. . .it has been great! We've had Comcast/Xfinity for over 10 years and they have gotten progressively better and better!

4 years ago

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KERRY OWENS Texas City, TX

OVERALL COMCAST, BECAUSE OF LIMITED OPTIONS IS THE BEST OPTION FOR ME HOWEVER, THEY OPERATE ON ONE FIX FOR EVERYONE INSTEAD OF LOOKING AT IT ON AN INDIVIDUAL BASIS. I USED MY EMAIL AS A MESSAGING OPTION FOR MY ELDERLY FATHER AS HE DOESN'T HAVE ACCESS TO A COMPUTER. THAT WORKED WELL UNTIL THEY STARTED USING MY DEBIT CARD ON FILE TO PAY HIS BILL (3 MONTHS) WHEN I BROUGHT IT TO THEIR ATTENTION THEY OFFERED NO REFUND TO MY ACCOUNT . NO RATIONAL CONVERSATIONS WERE CONDUCTED WITH THEM, JUST A BUNCH OF DOUBLE SPEAK AND DENIAL COCERNING MY REQUEST FOR A REFUND OR CREDIT TO MY ACCOUNT, THAT AND SEVERAL HANG UPS AND ALLEDGED DROPPED CALLS. VERY FRUSTRATED BUT, THIS IS WHAT WE GET WHEN THERE IS LIMITED COMPETISION .

4 years ago

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AnRe Toms River, NJ

I have been pretty lucky that I don’t really have much to complain about with Comcast. Whenever I call with a problem they are more than willing to help. I must say it does take a while to get a hold of someone on the phone. But other than that I am satisfied with their service. Of course I should be considering the outrageous amount of money I spend on it!

4 years ago

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Cathy Lee Gettysburg, PA

Reviewing the Internet program only with the 5 stars. The speed is great, we moved service and that went so smoothly. I do take exception to them wanting to upsell and sell you equipment that you may not need. I think they tend to take advantage of the less technologically inclined.

4 years ago

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Leah North Versailles, PA

I've been with Comcast for 10+ years. Their Internet Essentials program for my kids had saved us so much money while still giving us high quality Internet. If you have kids, are low income or a senior I suggest you check it out, $10 a month. Can't beat that.

4 years ago

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Yooper Colorado Colorado Springs, CO

This is our current provider, we have had Comcast for several years and get pretty good service from them. The speed provided is always a little more than we are paying for so that helps also. The problems they have are associated with bandwidth, I mean, it increases at random times and decreases at random times. My wife uses it to work from home since Covid started and for the most part has a reliable connection. Tbiggest shortcome is that when their system fails they always blaim it on my equipment. I replaced good equipment with great equipment to fix a failure they said was on my end and the great equipment has the same problems. They tell me that my equipment is why their internet stops and my neighbor loses her internet at the same time with (rented from Comcast) equipment. Is it my equipment that caused my neighbor's connection to fail?

4 years ago

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Matthew Pongetti Guilford, CT

In CT we only have two companies to choose from. Well three if you want to include husnet satellite internet. Which is the worst one of all. But Comcast is fair price and fast speed. Never had a issue and customer service is fast

4 years ago