Name: Comcast Xfinity Internet
Rating: 3.3

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Reuben

I liked that my plan went for 2 years, whereas AT&T's plan only went for a year. The guy that set us up was really nice.

7 years ago

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Jermayne Miami, FL

Slow internet speed. Horrible $190.00 charge if you ever move to a location they do not service or early termination fee. The overall service is out of date and very expensive! AT&T is way better and their fiberoptic speed is super quick. I WILL NEVER USE COMCAST AGAIN AND I HOPE IT GOES OUT OF BUSINESS. IT'S WAY OVER PRICED AND THE WIRELESS INTERNET SUCKS! STAY AWAY! The customer service are people not even in America and are overseas.

7 years ago

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Emily Clinton, TN

Every since I’ve had Comcast it has been crap. Internet is slow or always having connection issues! We have been through 7 modems so not worth my time anymore. ESPECIALLY within just a year! On top of that Comcast agents hardly know what they’re talking about and they lie to you when you try and cancel your services saying you signed a contract with them for a year! “And there isn’t anyone can cancel their plan at anytime” This isn’t a good company and they always spike their prices on stuff whenever they want and I’m just over it!

7 years ago

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Danielle Russell Jacksonville, FL

I started service with comcast early this month. When I signed up for service, I was told I would not get billed 30 days from the start date. My service started on the 8th of April but I was billed on the 26th. This is not 30 days from the start date. On top of this, my service did not work for a whole week. Every day I was on the phone with an agent for about 10 to 15 minutes so I could finally watch the cable. Each tech did the same thing and it was just a quick fix hence why I had to call every day. Horrible Experience I will be switching as soon as possible.

7 years ago

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Marcos Minneapolis, MN

Internet always has problems even with their own modem. Customer service people don’t have the tools to help you and it takes forever to get someone to talk to. You never get the speed you pay for and if there’s a problem they charge you for a technician even if it’s their fault. They are the worse I can’t wait to have other company available in my area to give them the boot. Comcast sucks

7 years ago

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David Templeton, MA

Have been a loyal Xfinity Internet customer for 14 years at my current location. Has anyone else in North Central Massachusetts experienced very unreliable connectivity over the last 3-4 months. When the service is up, it screams at top speeds, but it seems that it goes down very often during the day. Troubleshoot my own connectivity on a regular basis and it's not internal for sure

7 years ago

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Jose Miami, FL

If I could give this terrible services zero stars I would I only have internet with Comcast and I really I’m thankful it’s only internet I can just imagine if I had both tv and internet. Every time my family uses the internet something has to happen either it goes out or the speed is just terrible I will be calling tomorrow to cancel this garbage of a services and find something new that’s not xfinity and I will find make sure no one I know has this trash of services.

7 years ago

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Tzivie Rosenberg Linden, NJ

My experience with Xfinity is downright disappointing. The speed of my internet is as slow as before, even though I'm paying an extra 20.00 a month for "High Speed" internet. The phone number they gave me is not the number they confirmed to give me. I have tried twice to change my phone number. Not possible with Xfinity. I was lied to. I tried canceling my phone line- only to be told I will lose my "promotion". their customer service deserves an F. If you want to overpay, and then be lied to and treated like trash, sign up with xfinity.

7 years ago

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Michael Cellini

Had them for long time. Service blazingly fast and has been very reliable. Customer/Tech service can be frustratingly slow, but they are very infrequently required.

7 years ago

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Michael Harper

It's been good so far as they meet the advertised speed and I haven't had any outages that I couldn't resolve with a modem reset. The downside is that they're a bit pricey.

7 years ago

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Robert Toledo Grand Rapids, MI

My bill more than doubled from when I first agreed to services with this company it feels as if I have been robbed or taken advantage regardless of the minuscule amount its the point AT&T offers 4X faster internet for nearly 20% less of the cost I would switch in a heart beat if I wasn't already moving soon I will not be returning to or recommending xfinity/comcast to anybody in the future PS customer service is typically a nightmare!

7 years ago

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Richard Ramirez Miami, FL

Up until now, pretty good. But it appears that Comcast, as well as ATT, do not know what a 'contract' means. They raise their prices whenever they please regardless if you have an agreement or not.

7 years ago

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Quin Louisville, CO

I have nothing but great customer service with Comcast. They are quick to respond and always on time if there are any problems. Would recommend!

7 years ago

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Dan Schuder Jacksonville, FL

The signal is what they claimed. Their customer service is the pits. I have twice signed up for direct billinging. They keep telling me my credit card wasn't processed but they have used it to bill me for $50. This is supposedly because they think my credit is poor but my credit ranking by Esperian is over 800. I have closed my credit reports because of the Esperian hack.

7 years ago

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Luis

Average. Sometimes there are problems with the internet but they would never acknowledge them. This week there was a problem with the tv that required a reboot of the whole system

7 years ago

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Barbara Donelson Nashville, TN

I have no problems with the services. Have been a customer before and was satisfied then as well. Cost could be less but can not change that.

8 years ago

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Veronika Komarov Vernon Hills, IL

Generally it is a good internet service, fast, uninterrupted, reliable. We work from home a lot and can usually count on it.

8 years ago

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Amber Aurora, CO

If I could leave no stars I mostly certainly would. This is the worst company I have ever dealt with. It takes about 30 minutes to get a hold of someone, and first you have to deal with their automated system which will just send you in a loop until you give up. I pay over $100 a month for internet and it only works about a third of the time. I have tried for months to get someone out here to take a look and all I'm told is that if I rent their modem all my problems will be solved. It's a joke and a scam. Avoid using them if you can help it.

8 years ago

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Kenneth Fausel Chicago, IL

Usually good however troubleshooting can sometimes take a while as they have you repeat steps that you've already taken even after you have told then you've done it.

8 years ago

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John Fresno, CA

They have great customer service. The speed of the service is amazing and the price is less expensive than other carriers.

8 years ago

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Cliff Strozier Hampton, SC

They have great customer service and they are the only provider other than satellite to offer the download speed I am looking for.

8 years ago

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Dorothy Loveridge Orem, UT

They don't notify you that your internet is going to be down while they upgrade until hours afterwards. I wish they would notify you in advance, but upgrades are good.

8 years ago

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Roger Ehrenberg Blue Springs, MO

I have had Xfinity for the last 2 years. It is some of the worst service that I have ever had. The lag time between changing channels is terrible. The solution to solving this problem they said is to reset the device. I do that many times a day.Not to mention if you have a VPN that you like to use. They try to use DSL leaking to monitor your activities and location. I've tested their internet speeds and they are not as advertised. Do not subscribe to this service they have had mini mini mini complaints within the last year from the FCC.

8 years ago

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Mary Jane Forsythe Palm Beach Gardens, FL

To many problems with WIFI and DVR service, both constantly go down. Reciently they "upgraded" my WIFI, can't get access to my printer or new DVD player since then. Their only solution is to "replace the equipment" I havn't done that yet, still trying to calm down to talk to them.

8 years ago

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Janice Tezack Saint Augustine, FL

Never have a interruption in service. If something happens or goes wrong, they go out of their way to alleviate the problem.

8 years ago

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Mark

They are expensive and aside from rare occasion of good customer service, they are normally bad. Plus, they dug up our neighborhood replacing their devices and many yards still look terrible.

8 years ago

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Edward & Mary Wilson

I am a long-term, high-satisfied customer. Connectivity is excellent and service, on the rare occasion it is required, is excellent!

8 years ago Edited September 14, 2021

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April Lori Fuson

It's not as fast as advertised, even though I pay extra for higher speeds. I keep getting "the best" and it still has down times and slow times. Pay too much for what service we receive.

8 years ago

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Rolando Fernandez

The Internet is fast and I can download very fast any videos or movies in my PC, email go and come fast and have permanent protection by Norton

8 years ago

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Wanda L Bento Acushnet, MA

Be careful! Prices increase almost quarterly. You agree to a plan but then they get you on all the other miscellaneous fees!!!!! And every year the price increases!!!! Monopoly?

8 years ago

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Jacinda E Sandy, UT

This is probably the best internet service that we have gotten. The internet connection works a lot better than CenturyLink and the customer service is pretty good.

8 years ago Edited September 14, 2021

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Lindsay H. Draper, UT

In my experience, Comcast Internet has been fast and reliable. My roommates and I each have multiple devices on it and we've never had any major issues with it.

9 years ago

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Maile Curtis Salt Lake City, UT

Expensive but fast. I had comcast for a few years now. Their customer service is great, never had a problem with them. The internet is super fast, however it's not the cheapest way to go.

9 years ago

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Krista Hoffman

Constant problems with the wifi signal being lost. A tech came out last week to check it and said the system lost wifi & rebooted over a thousand times in 30 days. He did something and I had no problems for a few days but now I am back to constantly getting kicked off. I work from home and this is a huge problem.

9 years ago

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Jacqueline Burson

I was having an issue but they were very helpful. And they saved me money by not having a technician have to come out. They helped me over the phone. Thanks Comcast.

4 years ago

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Shon Woo Stone Mountain, GA

There was never enough internet to accommodate my household. Therefore, every month my bill would be substantially higher. The cost of the plan would change every year without prior notification to a larger fee. I was limited to this company based on my address for years. Finally my children received a hot spot from there school and I was able to cancel the service. I was a customer for over 5 years.

4 years ago

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Kathleen LaFratta Fall River, MA

The internet and phone service I get from them is pretty reliable most of the time. Even during the worst Noreasters we haven't lost service. But my biggest concern of course, is the price. I mean it is almost a car payment! Heaven forbid if you want to add a room! They have no competition whatsoever where I live so they got us over a barrel. And they don't reward long-term customers either. They even charge you to move! Technology, I don't think I would miss it if it were gone tomorrow.

4 years ago

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Chandler Clark GA

Online inInteresting interaction with her so she’s been great I’ve not even had to really speak with one zipper when I was having trouble with my modem I’ve been using them for over a year

4 years ago

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Lily Manor Denver, CO

Their service is really good. I get high speed and don't have much problem with the internet slowing down. Their cable service was brilliant, but I refused to keep paying with significant increases, so I terminated my business with them on cable. If it weren't for their increasing price rates, I would have given them 5 stars

4 years ago

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Trisha Ross Shelby, MI

My family has always used Comcast for TV, Internet and phone services. If there's a problem they always fix it within 1-3 business days. NO complaints.

4 years ago

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Paige McDanel Lehi, UT

I have been having extreme difficulties with Comcast Xfinity Internet for some years now. No matter how many calls I make, the internet remains spotty. It has caused issues with my job and quality of life. I can't stream movies or shows, game, or even video chat with relatives. When it works it works well, but when it goes out it is a disaster.

4 years ago

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enelson3903 Bowie, MD

I used Comcast for several years and the biggest problem was the speed of the internet. It dropped a lot, and the customer service was not very helpful. Comcast has offered several deals to come back as a customer. I did enjoy the TV service from Comcast.

4 years ago

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Mario Martin Houston, TX

Was a customer with Xfinity for years and don't remember a negative experience. Unfortunately I now live in an area that Xfinity does not service, but if Xfinity was available I wouldn't hesitate to subscribe again!

4 years ago Edited February 9, 2022

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Wombat for Life Silver Spring, MD

We switched to Comcast from FIOS because FIOS kept raising their prices and were far more expensive than Comcast. Comcast works great- all services, tv, internet, wifi, phone. And we’re saving more than $1000 per year.

4 years ago

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Jacquelyn Harris Midlothian, VA

I am enjoying my computer a lot more since we subscribed to Comcast. Service is really good. Hardly ever goes down and when it does customer service is very good.

4 years ago

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Cierra Gohlke Grand Blanc, MI

Comcast is a great internet provider! We've been using them for years with no issues! They're super quick to resolve any issues we've had and always friendly.

4 years ago

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Carla Lewis Walled Lake, MI

The speed was adequate for non-streaming, but the consistency of signal/service was frustrating. I had a number of service calls to deal concerns that seemed to 'follow' me as I moved 3 different times all in the same delivery area. I have since moved out of their service area.

4 years ago

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Lyn Okemos, MI

They have provided internet and tv service for me for over 10 years. Aside from the high price, they have been very reliable. New customers receive very good incentives. They would do well to reward long term customers.

4 years ago

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Audrey vargas San Jose, CA

The products are top of the line, but you will pay a lot of money for it. Every year they will slowly raise your rates until you call them and try to make a deal. They also told me I had unlimited data and when my family moved in during covid, I found I did not have unlimited data.

4 years ago

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letsgogreen12 Macomb, MI

Comcast is my go to for an all inclusive package for cable and internet at my weekend cabin. I have been a loyal customer for over 10 years. I have no complaints.

4 years ago