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Comcast Xfinity Internet

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6.0

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 19th, 2022

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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Star Rating

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3.3

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1,357 Reviews

Review Breakdown

5 grade

28%

4 grade

22%

3 grade

19%

2 grade

10%

1 grade

21%

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E Jester Baltimore, MD

I like the quality of the Internet that I have is up 99% of the time when I attempt to access it. One of my biggest pet peeves is price gouging, specifically, the fluctuation of the bill based on the package promotions ceases. I hate this business. I also wish they had a deal if a customer only wants one or two services not have to be forced to employ a "triple play" to get a decent rate. If Comcast is going to raise your rate when the promotion end nears should contact the customer to eliminate undue hardship and surprises. This has been my complaint for a while but I have 4 services with Comcast. I should reap more discounts instead of a rise in price when the promotion runs out. Yes, I am researching other companies where I can get a better Internet, home security, phone service, and cable selection at a cheaper rate.

5 years ago

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Wendy Smullin Logan, UT

Comcast Xfinity Internet is the only internet provider we will use. We needed a quick installation in our new home because my husband is self-employed. Their customer service was so helpful getting it set up for us! The technician was very informative, educating my husband the entire time. The speed is perfect for our needs as we run a business, work from home and occasionally have online schooling all going at once. The price is excellent for the package that we have.

5 years ago

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Lizzy Puentes Tallahassee, FL

Xfinity internet is amazing! The internet always works, rain or shine. The internet is fast responding and easy to connect. Some internet boxes have a button you can press to connect your device so you don't always have to write in the long password that comes with the box. You also have the option to change the password to something of your preference. It also offers internet access anywhere there is an xfinity box, you just log in to your account when prompted.

6 years ago

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Creed Sharpee Windsor, CO

The service is amazing, I had a few issues with random disconnects at first but after a few months it's been running great for years. They've upped my speed 3 times for no extra cost and I can download full PC games in 5 minutes. The ping stays consistent with most servers around 15 to 30ms which is great by my standards. Overall I have nothing bad to say about Xfinity.

7 years ago

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Amy Ingemi South Yarmouth, MA

BIG THANK YOU TO TOM M, MOSTLY WORKS IN THE FALMOUTH AREA, HOWEVER I JUST WANT TO LET HIS BOSS, HIS PEERS KNOW THAT HE FIXED OUR CABLE X1, CLIMBED A POLE THAT WAS HIGH NEEDED THE BOX TRUCK WE THOUGHT. TOM WAS HERE FOR OVER 2HRS, AND FIXED THE HORRIBLE JOB THAT WAS ORIGINALLY DONE . THIS MAN IS COMMITTED TO HIS JOB AND YOU CAN TELL LIKES HIS JOB, HE NEEDS TO BE RECOGNIZED BC MEN LIKE HIM ARE HARD TO COME BY. THANK YOU FOR YOUR TIME AND PATIENCE!

7 years ago

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Robert Washington, MI

AT&T max d/l MBPS was 11 MBPS-I am currently achieving a solid 90+ MBPS WIFI through U of M site and about 12 MBPS U/L. Just an awesome speed but buy your own modem and save the ridiculous $11 monthly fee for rent-just a joy to use. Our VOIP is so much clearer than the previous AT&T service. The Arris cable modem is rated for 2,500 sp. ft. home and our signal is great in the basement-dual band.

8 years ago

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ANNA Christina Antioch, CA

Reliable and fast. I think the cost is not as good as I wish to pay but with another provider I do believe would be comprising too much performance. Comcast has been excellent in terms of service steady and super quick internet when I need to go online for the last seven years as their customer so the price may be considered not too desirable however my option to have that qualty or get less makes me pay what is their current asking price to keep the stellar product offered by them regardless.

8 years ago

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Christina Amato Castro Valley, CA

I had the service for a couple months and it was just okay. I called the tech support because it spent two days blinking in and out. I was so frustrated. They sent out a tech the next morning-no wait. He got there at the begining of my two hour window. This guy was great! He checked the box, the wall, the main panel i. The garage and even climbed the pole making sure EVERYTHING was right. He replaced wires that were old and loose. So thorough! It took two hours but since he finished I have had no problems. Full bars all the time and an just the best internet!

8 years ago

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Lourdes Rivera

Is the best in my area where I at. Besides it provides me Cable TV and Phone prices are reasonable and u also can use my hotspot when I go out of the house so far so good I liked them I hope that it doesn't keep going up on the monthly bill ando I wish we do not have to calling every year make a one standard bill to pay every month. Also enjoy having a bundle w everything on one bill. Customer service they are good to the knowledge even though I may end up w two different offered and it con created confusion but I really enjoy having them for almost 34 years.

8 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

One of the best things about this company when it comes to home usage is the ability to use a purchased modem instead of the Xfinity modem provided with the service. Comcast allows users to purchase their modems directly, either through the company or from other sources. They will provide you with the parameters needed to successfully integrate the new equipment on an existing system. This was an important feature for me with home internet services. It allows you to save a considerable amount of money over time because you don't have to "rent" the modem from Comcast. If you add up the monthly charge for the "rental" unit and the number of years you have internet service, you will only pay for usage and no added expenses. When it comes to saving a little money, Comcast allowed me to make that choice.

4 years ago

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Steven Whites West Valley City, UT

I love that Comcast has high speed internet and that it works majority of the time. Every once in a while it will go out and you have to wait for their repair technicians to repair a line or replace some cabling down the street. The speed of their internet is fast and reliable. Here and there expect for it to go down, but when it does you can call them and get a phone call or text to tell you when it comes back up. Plus they usually will reimburse you a small amount credit back to your account when it goes out, BUT you have to call them and make them aware that you know. We use 10 devices hooked up to their internet at home and they all work pretty fast at the same time. I would definitely recommend them for internet. It may be a bit pricier, but it is worth it.

4 years ago

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Kathy Kerber Olympia, WA

Comcast is basically the only viable choice in my area for high speed internet. I'm giving them a 3 star rating only because there are few outages. Whenever I have had a problem, it has been an absolute pain to deal with them, and returning equipment? Oh my. just kill me now. lol. I waited nearly an hour in my local store to return equipment which then was not reported returned and I had to then call and advocate for myself to get the charge reversed. But they do have good techs, and since there isn't much choice, you just suck it up and pay and hope for the best. A company with a monopoly on a service could provide cruddy reliability along with exorbitant fees and get away with it. They deserve the three stars because you can count on staying connected 99% of the time. I'd give them four stars is they had decent customer service and I felt like an actual person....with some value...when I talk to them.

4 years ago

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carole abel Palm Coast, FL

We had comcast/xfinity for years when we lived in MD. It was great, the internet and cable were reliable and loved their voice remote, which my current company does not have this feature, which is great for saving time. Xfinity also has a lot of contracts with streaming services that my current provider does not have yet, just Netflix. While i am happy with my current provider, it is clear that xfinity is a superior product and we hope that our current provider can catch up to them.

5 years ago

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Andrea Wheaton, IL

BEST INTERNET EVER! We have had Comcast Xfinity in two different states and both have the best internet by far. However, it was interesting to notice the difference in customer service from one state to another. Overall, we are very happy and plan to continue being customers wherever we live!

5 years ago

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Ryan Larsen Logan, UT

We switched to Xfinity internet this past year because we needed faster internet with all our kids at home trying to do school work. They were fast to get it installed and we have not had any issues. The internet is fast and everyone in my family is able to continue working on the internet at the same time.

5 years ago

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Stephanie Byrd Miami, FL

Xfinity internet is one of the most reliable internet providers I’ve encountered. I never experienced any connectivity issues or service interruptions. I know that their customer service is phenomenal so if their is an issue they will be happy to help !

5 years ago

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Mariza Tan Alexandria, VA

When I talked to “Joe” & he couldn’t fix my internet speed, he said he’ll connect me to somebody good with internet connection. After waiting to be connected for more than 15 mins. , d line went dead & I’ve never heard from Joe nor that somebody! I was so pissed. Finally after calling customer service several times (talking to a machine is a pain in d neck! It’s faster to talk to a representative!!!) a technician named Jong came to my apartment! He’s d best tech I’ve encountered from Comcast. He dealt & fixed d problem like he’s doing it for his own family! He even came back d 2nd time that day to make sure it’s running well, even fixed d wall socket! I give him lots of credits! Hey Comcast! He deserves a raise! Employees who works for Comcast commented that their customer service sucks! It’s faster to talk to a representative right away than being stupid talking to a machine that u have to repeat everything over & over! It’s annoying & a waste of time! If not for Jong, I would probably switch to another company. That Joe needs to be reprimanded & take a class how to handle customer professionally

6 years ago

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AF ,

For where we live, Comcast Xfinity is the absolute best. We rarely have outages or times when it is down and our speeds are really good (we pay more for the faster internet). We're able to stream movies and also computer work without any problems. With the covid pandemic, we're all relying on the internet much much more than ever before!

6 years ago

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Brett Schomer Chipley, FL

Extremely satisfied with the service received. Excellent customer service provided by professional staff.we moved and were not able to take the service with us to our new area; however we highly recommend this company to anyone looking for internet in their service area.

6 years ago

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Doc Rich Fresno, CA

Billing problem taken care of quickly even with COVID-19 making even phone and internet communication much more difficult......through phone waiting lists and a very busy e-mail list the double billing was corrected post haste...............

6 years ago

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Mark

Product is tops, service is terrible. Very pricey product but is the best available in my area, but hope you never have to talk with them. It is always over an hour on the phone, they don't have a clue what's going on in the field. The guys that show up at your house are very knowledgeable, but the office is horrible. Understand that the speed that they sell you will be at least twice whaty you will recieve at your computer, but it is still much better than competitors.

6 years ago

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John E. Berry

Great! When all of my neighbors are losing their service during inclement weather or severe weather outbreaks, my household has both internet and television uninterrupted. This allows us to stay on top of what is going on and maintain contact with our families.

6 years ago

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John Sutherland

I've used several Internet companies through the years and found Comcast among the best. However, Comcast and the others appear to share some common disadvantages, the largets of which is that, in this age of high speed Internet, they seem to charge more than is reasonable unless competition is used as athreat to their business, and then their costs get better.

6 years ago

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R. Coon

Similar to CenturyLink I only used their most basic service. I have used Comcast as internet only and with bundled voip phone. Sales people try to tell me I won't be happy with basic service and need something faster but basic service has always worked when there is not a wiring problem on their end. They do eventually fix things if I could prove it was their problem. They were great at hiking prices and adding fees and "rental" expenses until I was paying double what we originally agreed on. In the end it was cost rather than service that lost my business. I highly recommend buying your own modem to avoid excessive rental fees and using a seperate voip provider so you can keep your phone number and are not locked into using Comcast when they start jacking your monthly bill up.

6 years ago

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JDWain Tallahassee, FL

I use Xfinity as my ISP in Tallahassee, I found that calling their national number was a great way to get a lower rate as sometimes they offer deals that the local shop cant! I dropped my internet bill by about 20 dollars a month. Great customer service and never had any outages

6 years ago

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Eddie Rios Ogden, UT

Comcast Xfinity Internet has been a grand service to use for wireless internet. They are competitively priced and offer us great speeds. They have great customer service and are always helpful with tech issues. They are awesome.

6 years ago

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Cheri

xfinity is great! The support is excellent! If there is ever an issue they work to resolve it quickly. We have business class Internet and it is fast and works well. We have Xfinity home phone and have no problems. We tried their security program but our Wi-Fi was hacked so that was a problem and we discontinued that.

6 years ago

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Royce Jacksonville, FL

So I have been with Comcast since 2017 very little issues with the the service and when I had an issue they were fast to fix it. The customer service is excellent! Shout out to one of their customer service employees Ray he is the best and very helpful!

7 years ago

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Nancy Haddock Saint Augustine, FL

My experience has been that the service is great - that's in speaking with agents, Techies for troubleshooting, and with repair specialists. All cable/ Internet/ phone companies are pricey, and the way channels are packaged can annoy me (which is not always the fault of the company). but overall I'm very happy with Comcast. I had them, left them, and when my carrier couldn't fix a recurring issue, I went back to Comcast. They DID fix the issue and had to persist in order to do so. Today I talked with Tense, and she answered the pressing question I had.

7 years ago

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Cecile Spikes Oakland, CA

Because it's always on unlike others I have tried. With others I can got o the kitchen and make a sandwich, come back and I am still waiting while Imake that sandwich no matter what kind of optics they calim to have. And some companies just have too much equipment and are difficult to contact when there is an issue..

8 years ago

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Tiffany Phoenix, AZ

Overall our experience with Comcast was positive. I worked from home and needed to have an internet provider with fast speeds, that was dependable. There were only a handful of times that our internet was down. The only negative experience I had with Comcast was with their customer service department. I kept getting transferred to other departments and it to longer to get my issue resolved. Thankfully I didn't have to call very often.

8 years ago

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Linda Jensen Newberg, OR

We have had Comcast Internet for many years and are very happy with their service. We have not had any other servicer, so have nothing to compare it with. Only complaint about Comcast is that they are a big company and if you have any problems it's very difficult to get a hold of someone. And I also feel they cost is higher than it needs to be.

8 years ago

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Susan Stewart Salt Lake City, UT

I thought Comcast was pretty great, the internet seemed fast. We only needed our daughter a couple of times to fix the internet, so that was nice. I think the best an internet provider can do is make you forget that there is internet. When the speed is so fast, and you never have down time- you almost forget that internet is even involved at all. That's when you know you have good service, the kind that doesn't make you scream and tear your hair out.

9 years ago

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HO1 Charles Town, WV

Xfinity internet has worked pretty well over the years that I have subscribed. I switched to Xfinity cable internet after having used the phone company's dsl. Xfinity was a great improvement. I was a bit skeptical about renting equipment from them decided to go that route instead of buying my own modem/gateway. They have been great about troubleshooting when problems arose, and have always upgraded my equipment to the latest. My one complaint would be that they don't offer the same things for existing companies that they do for new customers. My son who lives nearby recently got internet service without phone or cable tv for a great price. Since I don't use our landline anymore, I thought I'll call and downgrade to internet only, but was surprised to find they don't have that offer for me. The only options I have for change are upgrading to higher more costly services, not downgrading to lower less costly service.

4 years ago

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Frank Herbert Portland, OR

I have lived in several large cities which have all been served by cable monopiles. When I moved to Portland I was reluctant to use Xfinity because of stories I had heard from others over the years about their substandard customer service. I have now used them for three years and have found them to be a solid provider with good customer service. They have been prompt and timely for repair appointments. They offer a wide range of services and I have the TV/phone/internet package plus some premium channels. They include Peacock for free. My only complaint is that they are expensive and always seem to have an annual increase which is par for the industry.

4 years ago

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William McNeel

I have the comcast business 250gb plan at my office in West Point Ms. rarely have problems with it. The only trouble I can say I have had was getting it installed ! They had to run a new line to my building in which they took about 3 weeks to do and it was installed to low so the garbage truck knocked out my internet for another week. Since having it installed again I’ve had no issues

4 years ago

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Becca Jones Bel Air, MD

We have had Comcast xfinity internet for years and it never fails when it comes to being reliable. We have a high speed internet package that allows an unlimited number of devices to be connected without slowing down the speed. Xfinity offers multiple packages, with the opportunity to bundle with a television package as well. We have never had any problems with the speed of our service. Thanks xfinity for never letting us down!

4 years ago

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JimS. Cathedral City, CA

I used to have service with Comcast Xfinity when I lived in Seattle. I would rate them as pretty good. Although the service did go down occasionally, it wasn’t often, and it was weather related. The quality of service was good. My only complaint about them would be the cost. Internet service providers are allowed to compete with each other in the same neighborhoods in Seattle, and Comcast did not seem too interested in retaining existing customers. When I threatened to move to CenturyLink, they didn’t care. I gave them multiple opportunities to keep me as a customer by negotiating for the monthly service rate, but they couldn’t be bothered. They only got serious when I hung up and threatened to leave. And even then they blew it. Their service is pretty decent, but the customer retention methods are totally clueless.

4 years ago

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Lorna Johnston West Valley City, UT

We have had fairly positive experience with Xfinity internet. A couple of years ago our internet service became extremely erratic. I went to the xfinity store and they made a few adjustments over a couple of weeks, but as soon as it appeared to be working, it would go off. Eventually they put someone on the task who was very knowledgeable. He told us that he would investigate until it was fixed which he did. It turned out to be a very unusual problem of water getting into a crack on the box on our neighbor’s property and shorting out the wiring whenever they watered their lawn. He had it fixed which required digging trenches, etc. but we were very happy that he solved the problem. I just wish they had addressed it a little sooner.

6 years ago

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Christina Bliss Lehi, UT

We use Comcast for our internet and home phone service for years. There prices usually beat the other carriers. They service has been pretty good. Customer service is slow and it is hit or miss I you get someone that is helpful or just a joke and doesn’t know what they are doing. My husband called one day and was on the phone for an hour and a half with customer service they guy in customer service keep chatting about all this random unrelated stuff while, he was trying to solve the issue. My husband is a much more patient man than me I would have requested a new customer service agent. We recently signed my daughter up for Comcast new mobile service so far it has had good coverage for a much lower monthly rate.

6 years ago

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Jennifer Ogden, UT

Fastest internet we have ever had. I was absolutely blown away by the difference from our previous provider. Downloading on Comcast Xfinity Internet is so fast you hardly notice it. We can run multiple devices streaming video and not skip a beat. I would pay a lot more for this service but they are actually cheaper than other providers. Give them a try!!!

7 years ago

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August Moulton Lehi, UT

Comcast is overpriced and they raise their rates constantly. They value new customers more than the loyal ones and don’t offer the same quality of incentives to existing customers. That being said, they are the absolute best providers for this area and I will stay with them due to the indispensable service offered. Customer service is good and they are always willing to give credits IF you call and threaten to cancel service. It’s a completely annoying model. If a new company came along with equal services I would switch.

7 years ago

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Lindsey B Orem, UT

Hands down the fastest internet we have ever had. We have been promised high speeds by different providers in the past and they haven't met those promises. Comcast is the first to promise high speeds and then after installation the speeds have been faster than promised. The price only makes that much better. I will NEVER use another internet provider! Period!

7 years ago

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Jeff B Orem, UT

Fast, Fast, Fast! That is the word I would use to describe my Xfinity Internet. I had dealt with slow internet for quite some time before switching to Xfinity from another provider. Owning my own business and working from home much of the time makes me depend on a reliable internet connection. I found that needed reliability with Xfinity. Installation was easy and the tech was more than helpful. I would highly recommend Xfinity to absolutely anyone

7 years ago

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Jeff Justice West Jordan, UT

We are bundled through Comcast for phone, cable TV and internet and generally speaking the service is pretty good. We do run quite a few wireless devices through the home, but more and more we're noticing how sluggish our access is getting. For the amount I'm paying monthly, I'm not real satisfied. I know I need to call and discuss it with them. Perhaps there is something that can be I'm probably. But I shouldn't have to. They can see my equipment and usage and could reach out to me. But I will say we have little downtime, and when I do call customer service about outages, they are friendly.

7 years ago

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Katie Howard Pleasant Grove, UT

We have found this to be consistently the fastest and most reliable internet service available in our area. However, it is also one of the most expensive. We pay for it anyway, because we need the speed and consistency, but we do feel like we're being overcharged. It's usually cheaper if you get it bundled with other services, which is why we still have cable, even though we mostly use streaming services now. We pay less for cable and internet together than we would for internet alone. So talk to the rep about how to get the best price, and recheck it every year to get on whatever new bundle they might have.

7 years ago

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Sarah Ava Salt Lake City, UT

In our area, Comcast Xfinity internet is the fastest connection by far! We’ve used them for the past 5+ years and wouldn’t switch because their service & speed is incomparable. They are pricey, but you get what you pay for. We have over 5 devices connected at any given time and have never had problems with connection. We often host family gatherings with lots of people connecting to our WiFi, and even then it’s never an issue!

8 years ago Edited September 14, 2021

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Robin Orem, UT

very impressed with the communication. Customer service is available by phone but my favorite is i communicate with representative from Xfinity through my computer screen when ever i have questions about my service or bill. they are so helpful. scheduling is great, i didn't have to wait a week at all. Tech came out to my house the day i asked for and around the time that was best for ME.

8 years ago

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Amanda Sherwood, OR

Currently have Xfinity for my internet and only pay 29.99 a month. I work from home so reliable internet is essential for me! I have never had any issues with this service. We also usually have several devices on Netflix or other streaming platform and we have never had any issues. Getting it set up in our new home was very quick and smooth as well! Customer service agent helping us was knowledgeable and helpful!

8 years ago

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georgie wroble Oswego, IL

Have to keep unplugging the system when we get internet not connected notice or a wifi noticed. Had a service call once and he replaced the main box. Checked all the connections inside and outside of the house and said everything was fine. Still have problem with shut downs. We use wifi for our mobile phone service also, so when wifi goes out our phones are down. Have to leave the house until At&t connects. Called several times when you get someone to talk to you it is like talking to a bag of rocks. Keeps running a test and saying it will cost $100.00 for someone to come out. You pay $200.00 +++++ a month for a bag of rocks phone call.

5 years ago