Name: Comcast Xfinity Internet
Rating: 3.3

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Marilyn Jessie Elizabethtown, KY

Very dependable internet& wifi. Great customer support and very knowledgeable. Very prompt when help is needed.

7 years ago

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Brigid Ohara

Horrible, i am awaiting to switch to ATT. The agents are rude. One agent will tell you one thing and then when you call back another agent will say something else. This literally just happened to me yesterday. I spent 45minutes on the phone with them and got no where.

7 years ago

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Bob Peters

Worst company I have ever hired they lie cheat and steal. Raise prices at the drop of a hat. Not only don't honor their commitments they don't care if you cancel their service or sue them. Anyone with any dispute should sue them, they fold like a accordion. Please

7 years ago

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Margie Shapiro Arvada, CO

Lots of outages that effect all of our services. They cut through a main sprinkler line which has caused high water bills, dead plants and costly sprinkler repair. I have called 7 times in two months without a return call. The manager that I finally spoke to was arrogant and could not give a darn if we kept their services or not.

7 years ago

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Nikunj San Diego, CA

Its has been good so far. In terms of service. Haven't faced any issues as such apart from few breakdowns. Customer service is good

7 years ago

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Dylan Findlay South Jordan, UT

The service is reliable and speed is fairly quick. The only problem I have is that my price keeps going up. The customer service representatives are less than helpful.

8 years ago

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Kelsey O’Neil Manassas, VA

They don't own up on their end. They give you 'a deal' to use them, offering a visa gift card and competitively priced service, and you don't get any of it.

8 years ago

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Heather L Slauzis Yuba City, CA

Very reliable. Good customer service. Technician have always been within the time window frame that I was quoted.

8 years ago

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Mary W.

the company delivered what they promise time doesn't matter with them customer service is very patient.

8 years ago

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Kristine Marshall

Over all it's been good...much better than CenturyLink, but what time does still slow and our TV has trouble at times as well

8 years ago

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maria mulaniff Clarence Center, NY

STAY AWAY I have been calling and trying to get my bill resolved as I was charged for unauthorized services. They refuse to credit my account. They charge $150 a month for basic tv and basic internet, WOW. I live in new york and I do not pay this much. Talk about ripping the snow birds

8 years ago

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Ray L in VT

Slow when getting into it and it takes different routes getting in at different times, when writing text half way through an email it just drops everything out and I have to start over.

8 years ago

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Robert Abricki Barneveld, WI

The high level speed is the best around for the area. The boost level had to used thought to intensify the signal with the comcast modum and router.

8 years ago

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Luis guerra Salt Lake City, UT

I had bad expirence with infinitycomcast they send the salesman and they tell you one price and the bill comes with a different price. They weren’t honest with me I didn’t like there service.

8 years ago Edited September 14, 2021

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Dean Lodi, CA

Service is automated and this is horrible to not talk a recording and this company has stores that herd you in like cattle

8 years ago

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Lynette Ligameri

Because I like them. They are a great company to go to. I would offer to anyone that would want to watch movies.

8 years ago

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Mari Whealon Urbana, IL

Theyre affordable and get good service.Ive never had any problems with this service. Seems ok with me.

8 years ago

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Daryn Oregon City, OR

Crappy customer service, they can never truobleshoot anything and want to place balme on something else other than their service. Internet connection is slow and likes to cut out. They charge you an arm and a leg for internet service if you don't want to 'bundle'. No other good options for service!

8 years ago

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Claire Dobie Martinez, CA

Outrageous fees, inconsistent service, incompatible with external devices, slow speeds despite paying extra for higher speed, difficult to reach and understand representatives

8 years ago

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SIMONA POPA Downers Grove, IL

Half star for Xfinity and the other half for AT&T. .. And I am generous. Both horrible customer services, slow internet but promises over promises when they do their commercials. Someone must do something to regulate them. They don't have rules they can promise what they want and do the opposite without fearing the consequences.

8 years ago

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Karl Grimmett

Very reliable and fast download speeds, I would give a 5 start if they would offer residential upload speeds greater than 10 Mbps

8 years ago

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Toni L Hite

Pricing options are outrageous. I need the internet and hardly watch TV but if I get the basic version it costs just as much as having all the channels.

8 years ago

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Alicia Salt Lake City, UT

Fast and friendly service from everyone very helpful can understand all of the people service is fixed very fast

8 years ago

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Jeremy Los Angeles, CA

Our internet connection routinely goes out and Comcast claims that the only solution is a new box. Bought a new box and had the same issue. Contacted Comcast and they claimed that we needed a new box. Don't see what I can do here because I need internet. Oh well. Comcast you win again.

12 years ago

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Baker

Internet goes down about once a week. Speeds are fine and I’m used to hitting the reset button on the modem to get everything back up and running. Still better than AT&T

4 years ago

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Marissa Rogers Yakima, WA

Their service is great. Their customer service is terrible. Every time I have to call, it makes me sick. They act like they've never talk on the phone or used a computer in their lives.

4 years ago

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Veraneec Richards Chicago, IL

Xfinity has amazing customer service representative’s! I would recommend there services to all of my friends and family. Thanks!

4 years ago

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Mani Rai Pittsburgh, PA

Good internet service. I am with Comcast Xfinity since from Six years I have still same plan running good. Service is good .

4 years ago

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Shelley Berardi Lancaster, PA

Lot to choose from sometime a little overwhelming. Customer service will help you the best way they know how. The only thing is the price could be less.

4 years ago

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Danielle Oleary Peabody, MA

Xfinity is ok. They are expensive. The wifi is pretty good sometimes it lags. The cable is inconsistent it goes out randomly. The customer service agents are good just takes forever to get someone.

4 years ago

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Abdul Alim Buffalo, NY

Used it while I was in Michigan state for 2 years. Great service. Actually helped 5 other friends to switch to comcast, they couldn't thank me enough.

4 years ago

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Emma Higley Portland, OR

Products seem overpriced. Especially when there are so many more choices for entertainment than there used to be. Companies like Hulu, Pluto, etc make cable seem overpriced. Customer Service is difficult to contact & often requires long waits for service and/or repair.

4 years ago

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Rick Walkuski Houston, TX

I was late (15 days) on payment, usually getting a ‘friendly’ reminder, sometimes 6 weeks later, but we’d square up. Thanksgiving weekend, they cut me off, no warning, no ‘friendly’ reminder, nothing. Tried to call & square up, closed for the holiday. No football, disappointed guests. I turned in the equipment & went with their competitor. Years later, they send an invoice & turn me in to the collections, for the equipment. I contest while they give me their lawyers number. Called many times, left messages with NO acknowledgement.

4 years ago

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Debbie Cox Charlotte, NC

The internet service is excellent but I rated a 3 because the customer service is not very good. I always get someone that English is not their first language and it makes the call very difficult.

4 years ago

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Michael Surber Little Rock, AR

Loved it never had a single problem with Comcast. It always worked great. Highly recommend! Internet service was amazing never had any problems!!

4 years ago Edited February 14, 2022

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Amber Widener

Always had a good experience with Comcast! Great customer service & by far the best internet, phone and tv service. All for one great price!

4 years ago Edited February 14, 2022

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Bjorn Velasco Houston, TX

I love Xfinity! I’ve been with them for 3 years. Excellent deals and they really work with you if you find yourself in a jam, late payment.

4 years ago

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4vampee Chicago, IL

It is okay. However, we have unlimited but it isn’t actually unlimited and our monthly bill is always very high. I don’t understand why they state unlimited when there is a cap.

4 years ago

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Ashley Thompson Jacksonville, AR

We have been a customer of Comcast for a long time. Cable and internet work great, but the only thing is the prices are high and they never offer promotional offers.

4 years ago

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Dara Bottenhagen Chicago, IL

They have been my internet service for many years. Not too many problems but sometimes waiting and communication with people working for them on phone hasn't been that great.

4 years ago

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Patrick Visalia, CA

I really do like xfinity Internet and telephone service. I have had them for about 2 years. I've only had about 3 outages the whole entire time but it didnt last very long.

6 years ago

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Nichaela Jimerson Detroit, MI

I love the internet speed but the bill is outrageous. I don't think prices are reasonable and they offer better deals to new customers instead of loyal ones

6 years ago

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MissHmong95 Utica, MI

It's not too bad, but during the middle of the night my wi-fi keeps getting disconnected and I don't like it. Since I game too it's not good for gaming consoles at all. It works good some days but not everyday.

6 years ago

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Kogan Powell West Valley City, UT

Xfinity has always provided a good connection and I rarely have to "reset my router" etc. Very professional and reliable service.

6 years ago

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Mia Tallahassee, FL

For the most part okay, never really had an issue until recently. Bought a day pass for internet, closed my laptop, then opened it back up and it exited me out after I already paid. I could not get back into my account.

6 years ago

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AJ & Maria Ferguson Riverton, UT

Poor company, poor customer service. We had agreed to have Xfinity be our internet provider. A new cable line had to be buried from the street to our home in order for that to take place. We had technicians come to our home to install the internet in our home 3 times and the outside line had still not been installed. Poor communication in their company. Two of the technicians suggested that they could just lay the cable over the lawn and driveway. Ridiculous. The third time we canceled and declined services. Two days later we got a message that our cable line had been buried. Ridiculous.

6 years ago

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Janie Dennis Tallahassee, FL

Xfinity has much better customer service than AT&T! AT&T's service might be faster but Xfinity is still good! They are cheaper as well!

6 years ago

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Adria Riverton, UT

We’ve tried all the other providers but have never found one as reliable as Comcast. Welove it and rather have any issues

6 years ago

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Holly Brown Metairie, LA

My first internet I have gotten myself for college, and one I still stand by. Thankful for the easy setup and the fact that it didn’t break the wallet.

6 years ago

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David T Ogden, UT

We had Xfinity and the connection was fine, but I didn't like that the rates went up and they were willing to offer better rates to new customers than their loyal customers.

6 years ago