Name: SmileDirectClub
Rating: 4.2

star star star star star

Marya San Mateo, CA

Friendly staff -Shantay at Daly City was great. Affordable, easy.

5 years ago

Reply from SmileDirectClub

We can’t thank you enough for the kind words about your scan experience. Your review means a lot to us, If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Feb. 28th, 2021

star star star star star

Emelyn Plasschaert Atlanta, GA

Extremely nice and welcoming! would recommend this location!

5 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really glad you enjoyed the scanning visit.

Feb. 25th, 2021

star star star star star

ChristopherIrick777 The Bronx, NY

Excellent Customer Service , Fast , Workers are Friendly and Very Helpful

5 years ago

Reply from SmileDirectClub

Hi there, thank you so much for your high rating!

Feb. 23rd, 2021

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Pamela Baum Granite City, IL

I think the idea is good, but the cost for the minimal changes to my daughter's teeth isn't worth it.

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience with the new treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Feb. 21st, 2021

star star star star star

Lizzy shelburn Garland, TX

Very nice and overall good experience with staff and the company

5 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Lizzy.

Jan. 20th, 2021

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Maria Gomez North Hills, CA

I love the customer service. They were so nice and I am so excited to start my treatment!

6 years ago

Reply from SmileDirectClub

Hello Maria, we really appreciate your positive review!

Aug. 25th, 2020

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Regina Indianapolis, IN

0 stars, aligners crumbled in my mouth Trying hard to get all my health savings account Money back. If they moved one tooth they want to keep half your money!

6 years ago

Reply from SmileDirectClub

Hi Regina. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, I will be reaching out to you via DM. Thank you, Thom

Nov. 14th, 2019

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Jody lozier Woodland, ME

Absolutely horrible company! Do not do business with them! I have had nothing but trouble with them and my daughters teeth aren’t even any straighter.

7 years ago

Reply from SmileDirectClub

We're concerned to see this, Jody, as we take great pride in the product and care that we provide to our customers. Please send us an email at so we can assist. In addition, our Customer Care team is available 24/7 via phone, chat, social media, and email. Best, Thom

Jul. 8th, 2019

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Rick Froid Park Ridge, IL

Good experience with good results. Very Satisfied. The whole process was very simplistic & pain free.

4 years ago Edited December 2, 2021

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Rick!

Dec. 2nd, 2021

star star star star star

Tequanda Jackson Tallahassee, FL

Smile direct helped me know wether braces were a good option for me and gave me an amazing price

4 years ago Edited November 8, 2021

Reply from SmileDirectClub

Tequanda, your wonderful feedback and rating means a lot to us!

Nov. 8th, 2021

star star star star star

Nicole Mashore Henderson, NV

They were awesome in the office so knowledgeable and kind. I appreciate them so very much.

5 years ago Edited November 3, 2021

Reply from SmileDirectClub

Nicole, we love seeing this!

Sep. 3rd, 2021

star star star star star

Corey West Jordan, UT

They do a great job and have great products! All of their staff are very nice to work with.

5 years ago

Reply from SmileDirectClub

Corey, thanks for your kind review!

Feb. 18th, 2021

star star star star star

Emily North Bergen, NJ

Amazing my teeth look amazing and feel amazing and a fast process the ship inn was fast aswell

6 years ago

Reply from SmileDirectClub

Emily, thank you for your kind words and this wonderful review!

Oct. 16th, 2020

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Mikayla Ralston Baltimore, MD

The retainers distroy your mouth. I often had to take a nail filer and clippers to try and save my mouth. Price is good.

6 years ago

Reply from SmileDirectClub

Hello Mikayla, we are concerned to hear this and would love to assist. I will be following up via private message. Best, Valerie

Jan. 23rd, 2020

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Rylie Crandall Draper, UT

Smile direct clubs advertising closely matched what they actually offered. I was happy with the results

7 years ago

Reply from SmileDirectClub

Hi Ryle! We're thrilled to see this.

Jul. 8th, 2019

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Verified Customer

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Michele Hubenthal Alpine, CA

This is my second fail. Complete waste of time and discomfort

5 years ago

Reply from SmileDirectClub

Michele, we are sorry you feel you've wasted your time, we would like to follow up with you and continue working as much as we can to get your desired results, feel free to send us an email to reviews@smiledirectclub.com so we can further assist you.

May. 5th, 2021

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Verified Customer

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Joy Greensboro, NC

Customer care representatives are always confused

5 years ago

Reply from SmileDirectClub

Hello Joy, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. If customers have any questions or concerns about treatment, we are available to help with that. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Apr. 19th, 2021

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Verified Customer

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Donna Brewer Griffith, IN

I still don't have straight teeth and continuing paying for this

5 years ago

Reply from SmileDirectClub

Hi Donna, thank you for leaving us a review. Our goal is to help our customers achieve their ideal results. Please reach out to me with an email to reviews@smiledirectclub.com. Best, Toni

Feb. 3rd, 2021

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Verified Customer

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D Johnson Bradenton, FL

Unresponsive and fail to follow through with rebate

5 years ago

Reply from SmileDirectClub

Hello DJ, thank you for taking the time to share your feedback. We are sorry to hear about your experience thus far with our Customer Care Team. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Nicole Burton

They false advertise promotional offers and don't follow through on promises.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Nicole, thank you for reaching out to us with this feedback. We are sorry to hear about your experience thus far. We would like to learn more, so that we can best assist you. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Shiquan Hooks Leesburg, FL

Staff was very rude! Super agitated, you can tell she didn't like her job. I'm

5 years ago

Reply from SmileDirectClub

Hello Shinquan, thank you for taking the time to leave us this review. We are sorry to hear about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Jasmin Canton, MS

Company quick to get your money, but doesn't deliver the product.

5 years ago

Reply from SmileDirectClub

Hello Jasmin, thank you for providing us with this review. We are sorry to hear that you did not receive your Clear Aligners. Please reach out to me directly at reviews@smiledirectclub.com, as that we can best assist you. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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HectorJavier Santiago Hollywood, FL

Mislead that my dental insurance would cover a portion of the aligners.

5 years ago

Reply from SmileDirectClub

Hello Hector, thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far. Our Clear Aligners can be covered by most insurance providers. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Kelly Roy

Not able to provide any services to me and had no options to offer.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Kelly, thank you for reaching out with this feedback. We are sorry to hear that you did not qualify for the Clear Aligners. If you any questions or concerns, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Jeffrey Schaufel

There were so many problems with my aligners

6 years ago

Reply from SmileDirectClub

Hello Jeffrey, thank you for taking the time to leave this review. This is very concerning to see and we apologize for the experience you have had with the aligners. I would like to further assist, please reach out to me at reviews@smiledirectclub.com. Kindest Regards, Toni.

Sep. 23rd, 2020

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Verified Customer

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Ashley

They are Hard to get in contact with When you have an issue

6 years ago

Reply from SmileDirectClub

Hello Ashley, thank you for taking the time to leave us this feedback. I am sorry to hear that you have not had the best experience thus far when contacting our Customer Care. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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David Nolen Matherville, IL

Teeth move beyond belief. Retainers don't work. Customer service doesn't care

6 years ago

Reply from SmileDirectClub

Hello David, thank you for taking the time to leave us this feedback. We are concerned to hear that your retainers did not fit properly, and that you have not had the best experience with our Customer Care. We strive to ensure that all of our customer feel acknowledged and understood when it comes to their concerns. In order for us to further assist, please reach out directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Adriano Bauer Studio City, CA

Up teeth didn’t align the way I was expecting it to get

6 years ago

Reply from SmileDirectClub

Hi Adriano, thanks for leaving us a review. If a customer isn't satisfied with their results, they may be eligible for a re-evaluation at no cost to them. Feel free to give us a call at (800)-848-7566 so we can help. Best, Madison

Jun. 2nd, 2020

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Verified Customer

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Angel Fuentes Rohnert Park, CA

I have been waiting for my retainers for a month now

6 years ago

Reply from SmileDirectClub

We appreciate your review, Angel. Shipping time frames for US customers is currently 5-6 weeks, but we're happy to answer any questions about shipping at (800)-848-7566. Best, Madison

Jun. 2nd, 2020

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Verified Customer

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Carrie Ortiz Rumford, RI

Very expensive. Program is too short. Doesn’t work.

6 years ago

Reply from SmileDirectClub

We appreciate you leaving us a review, Carrie. While our treatments are on average 4-6 months, we can always look into providing additional aligners if a customer isn't happy with their results. We're happy to help with any concerns you have, so please don't hesitate to give us a call at (800)-848-7566. Best, Madison

Jun. 2nd, 2020

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Verified Customer

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Alicia Mitchell Fort Meade, FL

Because I still have an over bite and my gap stills open

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Alicia. If a customer has any concerns with their treatment or results, we're happy to look into a re-evaluation at no cost to them. Please call us at (800)-848-7566 so we can assist further. Best, Madison

Jun. 2nd, 2020

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Verified Customer

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Mary

Retainers are not that great to use for 6 months.

6 years ago

Reply from SmileDirectClub

We appreciate you leaving us this feedback, Mary. We take pride in providing a quality product, so we're disappointed to hear this. We would be happy to assist with any concerns, so please don't hesitate to give us a call at (800)-848-7566. Best, Madison

Apr. 21st, 2020

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Verified Customer

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Brandon Feinberg

Because I have not gotten them yet still waiting to receive them

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Brandon. We're concerned to see this and would like to help. Please give us a call at (800)-848-7566 so we can look into this. Best, Madison

Mar. 5th, 2020

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Verified Customer

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Brooke

The aligners did not close the gap in my front teeth.

6 years ago

Reply from SmileDirectClub

Hello Brooke, the great news is, club members can request a re-evaluation if they are unsatisfied with their end results. For further assistance, we can be reached at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Kyle Kaeka

Wasted six months just for my teeth to still not be straight

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Kyle. If a customer doesn't achieve the predicted results, often we can provide additional aligners to get them a smile they love. Please give us a call at (800)-848-7566 so we can help with any concerns. Best, Madison

Mar. 5th, 2020

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Verified Customer

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wantmymoneyback

not attentive to issues - responses are typically standard - product is poor -

6 years ago

Reply from SmileDirectClub

Thanks for taking the time to leave us a review. We're disappointed to hear this and would be happy to help with any questions or concerns. Please give us a call at (800)-848-7566 if you need anything. Best, Madison

Feb. 26th, 2020

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Verified Customer

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Linda Lyons

Have not recieved my retainers after 6 weeks after treatment ended

6 years ago

Reply from SmileDirectClub

Hi Linda, thanks for leaving us a review. We experienced a delay with some orders and have worked hard to get all affected orders out. We would really like to check on this for you, so please give us a call at (800)-848-7566 so we can help. Best, Madison

Feb. 26th, 2020

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Verified Customer

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Donna Barrow

My teeth are still not straight & my bite is still off

6 years ago

Reply from SmileDirectClub

Hi Donna, we do offer a re-evaluation if one is not completely happy with their results once they finish their smile plan. This allows one to receive additional aligners for further alignment to resolve their remaining concerns. We can be contacted at 800-689-0053 for additional assistance. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Jesus

They take too long to ship order , and customer service never answers

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Jesus. We experienced a delay with some orders recently, but we have worked hard to get all affected orders out and prevent these delays from happening in the future. If you have any questions or concerns, feel free to give us a call at (800)-848-7566 so we can help. Best, Madison

Feb. 26th, 2020

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Laura Eason Charlotte, NC

Got my 3D scan! Super easy and friendly staff!

5 years ago

Reply from SmileDirectClub

Laura, we're delighted to read your review!

Oct. 4th, 2021

star star star star star

Edith Aguilar Arlington, TX

Really nice people nd is cool everything

5 years ago

Reply from SmileDirectClub

Happy to hear this, Edith!

Sep. 13th, 2021

star star star star star

Sabine Golding New York, NY

I had a pleasant experience with a knowledgeable associate.

5 years ago

Reply from SmileDirectClub

Hello Sabine, thank you; we appreciate your feedback!

Sep. 7th, 2021

star star star star star

Felyce DarrettBaldwin Irvington, NJ

Robyn was amazing, warm and very knowledgeable.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Felyce! We're thrilled to see this.

Aug. 30th, 2021

star star star star star

Elida Hernandez Dallas, TX

It was convenient easy and very informative plus helpful.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Elida, we really appreciate your feedback!

Aug. 30th, 2021

star star star star star

Michaela Anderson Seattle, WA

Was amazing I had such a good and confident experience.

5 years ago

Reply from SmileDirectClub

Michaela, we're delighted to read your review!

Aug. 24th, 2021

star star star star star

Patrick Herald West Lafayette, IN

Very very easy to use and simple rules to follow

5 years ago

Reply from SmileDirectClub

Patrick, we love seeing this!

Aug. 23rd, 2021

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Shelly Moore San Diego, CA

Lucy was amazing!!! Very personable and kind

5 years ago

Reply from SmileDirectClub

Hi Shelly, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Aug. 19th, 2021

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Kalvin Guice Clearwater, FL

Shea was great. She explained and answered all questions.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Aug. 19th, 2021

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Stanley Verghese Grand Prairie, TX

Easy and informative process. Loved getting fitted!!!

5 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Stanley! This means the world to us – thank you so much.

Aug. 16th, 2021

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sportscar 9 Boynton Beach, FL

Great experience and happy with my evaluation!

5 years ago

Reply from SmileDirectClub

We're delighted to see this!

Aug. 16th, 2021