Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Michelle R Aurora, CO

Great customer service, quick and easy process

6 years ago

Reply from SmileDirectClub

Michelle, we're delighted to read your review!

Jun. 2nd, 2020

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Verified Customer

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Susan Canyon Country, CA

it worked and was reasonably priced and it was fast

6 years ago

Reply from SmileDirectClub

Susan, we're delighted to read your review!

Jun. 2nd, 2020

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Verified Customer

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Josh Murrieta, CA

I had no issues with my treatment. It was quick, and easy.

6 years ago

Reply from SmileDirectClub

Hi Josh! We're thrilled to see this.

Jun. 2nd, 2020

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Verified Customer

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Greg Schroeder Portland, OR

They don't care about the customer, if we have a problem. I've contacted them 6 time with my issues.

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Greg. We truly care about our customers and are disappointed to hear you got this impression. We're happy to help 24/7 via chat, email, or phone. Feel free to give us a call at (800)-848-7566 if you still need assistance. Best, Madison

Jun. 2nd, 2020

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Verified Customer

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Jeff Davie Woodinville, WA

simple process, one visit and straight teeth within months

6 years ago

Reply from SmileDirectClub

Thanks so much for the wonderful review, Jeff!

Jun. 2nd, 2020

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Verified Customer

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Eva Otero

Excellent customer service, good quality,

6 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Jun. 2nd, 2020

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Verified Customer

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Sydni Great Mills, MD

It was a great experience and fixed my teeth in no time.

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Jun. 2nd, 2020

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Verified Customer

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Peter Rich Annapolis, MD

The process was easy and the results were excellent

6 years ago

Reply from SmileDirectClub

Thank you so much, Peter!

Jun. 2nd, 2020

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Verified Customer

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Virginia Edwards Frederick, MD

easy, non-stressful experience beginning to end.

6 years ago

Reply from SmileDirectClub

Virginia, your wonderful feedback and rating mean a lot to us.

Jun. 2nd, 2020

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Verified Customer

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Anonymous Pfafftown, NC

Aligners are great, both in product and price. Retainers are the opposite.

6 years ago

Reply from SmileDirectClub

Thanks for the feedback!

Jun. 2nd, 2020

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Verified Customer

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Shana G Duluth, GA

Great price, easy to use and as advertised

6 years ago

Reply from SmileDirectClub

Thank you so much for the wonderful feedback, Shana!

Jun. 2nd, 2020

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Verified Customer

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Heidi Melbourne, FL

Great outcomes. Easy to improve your smile

6 years ago

Reply from SmileDirectClub

Heidi, we really appreciate your positive review!

Jun. 2nd, 2020

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Verified Customer

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Renee Falkner Rockledge, FL

The experience has exceeded my expectations.

6 years ago

Reply from SmileDirectClub

Renee, we're so glad that we were able to go above and beyond your expectations!

Jun. 2nd, 2020

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Verified Customer

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Juliana Miami, FL

It was easy to follow, and my teeth turned out great

6 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Jun. 2nd, 2020

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Verified Customer

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Pythernal Laurince Boynton Beach, FL

Because I got results so far and I will let people know about it

6 years ago

Reply from SmileDirectClub

Thank you so much!

Jun. 2nd, 2020

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Verified Customer

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Chris New Port Richey, FL

My teeth look great. Did what they said.

6 years ago

Reply from SmileDirectClub

Thank you so much, Chris! We love to see this.

Jun. 2nd, 2020

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Verified Customer

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JACKIE Winter Garden, FL

The last few aligners were splitting. Other than that I was very satisfied.

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Jun. 2nd, 2020

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Verified Customer

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Patte Sensenbaugh Dayton, OH

Excellent service. Products come in a timely manner.

6 years ago

Reply from SmileDirectClub

We're delighted to read this!

Jun. 2nd, 2020

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Verified Customer

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Mirjana Marcetic Munster, IN

Service that I got from them was excellent

6 years ago

Reply from SmileDirectClub

This makes us smile. Thank you so much!

Jun. 2nd, 2020

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Verified Customer

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Laura Bellis South Bend, IN

I think my teeth are 85% more straight. Would have liked maybe another month

6 years ago

Reply from SmileDirectClub

Thanks for the review, Laura. Customers may be eligible for a re-evaluation if they aren't happy with their results. Please give us a call at (800)-848-7566 if we can assist.

Jun. 2nd, 2020

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Verified Customer

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Lillian Warren, MI

They make sure everything goes smoothly and professional

6 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Jun. 2nd, 2020

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Verified Customer

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Coben Stagg (Trisha Stagg) Delavan, WI

Because it made my smile straight & nice.

6 years ago

Reply from SmileDirectClub

Thanks a million!

Jun. 2nd, 2020

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Verified Customer

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Cameron Ford Richton Park, IL

Straightened out my teeth and closed my gap.

6 years ago

Reply from SmileDirectClub

Thanks so much for the positive review, Cameron!

Jun. 2nd, 2020

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Verified Customer

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Cheryl Newton, IL

The system does work. Good communication.

6 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Jun. 2nd, 2020

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Verified Customer

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Isaiah Aguirre Duncanville, TX

Because it only took 6 months to straighten my teeth

6 years ago

Reply from SmileDirectClub

;p44

Jun. 2nd, 2020

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Verified Customer

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K Robertson Wichita Falls, TX

Great experience. Made a huge difference. Really works.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for! Thank you so much.

Jun. 2nd, 2020

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Verified Customer

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Natalia Montalvo Katy, TX

Everything was great and I had no problems with anything

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Natalia.

Jun. 2nd, 2020

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Verified Customer

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Karine Glubochansky

Amazing client service, efficient, well priced

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Karine!

Apr. 21st, 2020

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Verified Customer

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Linda simard

my treatment is not over yet and I need a reevaluation before it is complete

6 years ago

Reply from SmileDirectClub

Hi Linda, thanks for leaving us a review! If you need any assistance, please give us a call at (800)-848-7566 so we can help. Best, Madison

Apr. 21st, 2020

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Verified Customer

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Pat

teeth turned out pretty good & what I needed

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Pat.

Apr. 21st, 2020

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Verified Customer

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Peri Kolodziej

Not a high rating because my smile isn't where it needs to be and I've made it through all my trays.

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Peri. We want all customers to get a smile they love, which is why we have our Club Warranty. Customers who aren't satisfied with their results may be eligible for additional aligners. As long as we're notified within 30 days of completing treatment, we're happy to offer this at no cost. Please give us a call at (800)-848-7566 so we can help. Best, Madison

Apr. 21st, 2020

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Verified Customer

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Natalia

It was really good. My teeth are straight

6 years ago

Reply from SmileDirectClub

Natalia, thank you for your kind words and this wonderful review!

Apr. 21st, 2020

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Verified Customer

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Coco

I like the results the price was very good

6 years ago

Reply from SmileDirectClub

Coco, we're thrilled to see your kind review!

Apr. 21st, 2020

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Verified Customer

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Haley Samuelson

Easy, short amount of time for treatment and effective

6 years ago

Reply from SmileDirectClub

Hi Haley, we appreciate you taking the time to leave us this feedback.

Apr. 21st, 2020

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Verified Customer

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Jhoanna Manlapas

Assist and easy to talk to with concerns

6 years ago

Reply from SmileDirectClub

Jhoanna, we really appreciate your feedback!

Apr. 21st, 2020

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Verified Customer

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Johnderlyn Burton

Less time and more affordable than braces

6 years ago

Reply from SmileDirectClub

We truly appreciate the positive review!

Apr. 7th, 2020

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Verified Customer

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Jacqueline Sullen (for patient Dylan Smith)

Easy directions. Good customer service. Reasonable price

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you!

Apr. 7th, 2020

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Verified Customer

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Jack

Good quality reasonable price. Everything is fantastic.

6 years ago

Reply from SmileDirectClub

We're delighted to read this!

Apr. 7th, 2020

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Verified Customer

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Gina

Very easy, good customer service. Teeth look great.

6 years ago

Reply from SmileDirectClub

We're thrilled to hear it!

Apr. 7th, 2020

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Verified Customer

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Summer Utica, KY

6 years ago

Reply from SmileDirectClub

Summer, thanks for making us smile!

Apr. 7th, 2020

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Verified Customer

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Royshell Osborne Round Rock, TX

When you call with a question, they have the answer.

6 years ago

Reply from SmileDirectClub

We're proud of the level of care our team provides. Thank you for the kind words!

Apr. 7th, 2020

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Verified Customer

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Lorvens Aurelien Brooklyn, NY

Painful but stay to join the join the gap.

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Apr. 7th, 2020

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Verified Customer

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KURT ZURVALEC now with a great smile! thanks

my teeth are straight now. Cost less then braces.

6 years ago

Reply from SmileDirectClub

Kurt, we love seeing this!

Apr. 7th, 2020

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Verified Customer

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MaryJo Iverson

Scanned a month ago have aligners getting emails that do not make sense from multiple people. No one knows what each has said some using wrong email

6 years ago

Reply from SmileDirectClub

Hi Mary, we want all club members to be satisfied with our services and happy with their smile. One can always contact our customer service support team for any questions or concerns. We care so much about our customers and want the best for them. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 23rd, 2020

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Verified Customer

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Derik Hernandez

Alligners seemed rushed and i usually have to file them so they dont dig into my gums

6 years ago

Reply from SmileDirectClub

Hi Derik, we want all club members to be completely satisfied by the end of their smile journey. We do offer re-evaluations for anyone that is experiencing issues with their aligners, and our customer service support team would be happy to answer any questions or concerns one may have. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 23rd, 2020

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Verified Customer

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Dr. Luis Johnson

Enjoyable initial evaluation and customer service process.

6 years ago

Reply from SmileDirectClub

Hello Dr. Luis, happy to hear it! We love providing a cost-effective option for our customers.

Mar. 17th, 2020

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Verified Customer

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LAURA CARDOZA

They have bad customer service, low engagement with patients and are terrible at responding when contacted.

6 years ago

Reply from SmileDirectClub

Hi Laura, this is disappointing to hear. We definitely want all club members to have the best experience with each and every interaction they have with us. Please reach out to 800-689-0053 for any additional concerns or questions. Best, Mae.

Mar. 11th, 2020

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Verified Customer

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Damaris Diaz Pacheco

Very convenient and effective to have teeth aligned

6 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Damaris. We are always here for you!

Mar. 10th, 2020

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Verified Customer

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Cynthia Holt

Easy to use, best rates, easy to work with, great company

6 years ago

Reply from SmileDirectClub

Cynthia, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Mar. 10th, 2020

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Verified Customer

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Gulnara

It's done with good scanning technic. Not invasive.

6 years ago

Reply from SmileDirectClub

Gulnara, we are so happy to read such a great review about SmileDirectClub!

Mar. 10th, 2020