Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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GR

Easy to work with, answered my questions, great product at reasonable price

6 years ago

Reply from SmileDirectClub

GR, thank you so much for taking the time to share! We truly appreciate seeing this.

Jul. 22nd, 2020

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Verified Customer

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Susan Sharo

They were easy to wear and the gap between my front teeth is gone.

6 years ago

Reply from SmileDirectClub

Susan, we're delighted to read your review!

Jul. 22nd, 2020

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Verified Customer

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Madison Gusey

It straightened my teeth and was very convenient but I still feel like my teeth aren't perfect

6 years ago

Reply from SmileDirectClub

Madison, we appreciate you taking the time to leave us this feedback. However, I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

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Verified Customer

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Damaris

Better than braces and less time to have your teeth straighten.

6 years ago

Reply from SmileDirectClub

Damaris, thank you for taking the time to leave us a positive review!

Jul. 22nd, 2020

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Verified Customer

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Robert Cohen

I found them to be friendly, knowledgeable, and very responsive to my needs.

6 years ago

Reply from SmileDirectClub

Hello Robert, we're delighted to read your review!

Jul. 21st, 2020

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Verified Customer

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Carlos

Fast treatment, all in one package. Responses to inquiries were provided within 24 hours.

6 years ago

Reply from SmileDirectClub

Hello Carlos, we're delighted to read your review. Thank you for your feedback.

Jul. 21st, 2020

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Verified Customer

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Sara Brehmer

great, affordable way to straighten your teeth and its quick!

6 years ago

Reply from SmileDirectClub

Hello Sara, we love providing a cost-effective option for our customers. Thank you for your feedback.

Jul. 21st, 2020

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Verified Customer

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Ayesha Browley

My results were legitimate! I love how professional and legit they are.

6 years ago

Reply from SmileDirectClub

Hello Ayesha, thank you for your wonderful feedback. We are thrilled to read this!

Jul. 21st, 2020

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Verified Customer

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Zaira

Straightened my teeth perfectly in only 4 months with no problems

6 years ago

Reply from SmileDirectClub

Hello Zaira, we're thrilled to see this!

Jul. 21st, 2020

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Verified Customer

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Rhonda Galloway

Fast process excelleng customer service communicative your monies worth

6 years ago

Reply from SmileDirectClub

Rhonda, we're delighted to read your review!

Jul. 24th, 2020

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Verified Customer

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Hayley dawn Collins

My treatment is finished and I still owe a lot of money but could of used a bit longer treatment

6 years ago

Reply from SmileDirectClub

Hayley, thank you for taking the time to leave us this review. I am sorry to hear that you are not 100% satisfied with you end results. Most of our customers are eligible for a re-evaluation in order to achieve their smile goal. I would love to learn more about your experience and assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 23rd, 2020

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Verified Customer

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SuzanneM

Achieved results quickly. Much more reasonable than traditional braces.

6 years ago

Reply from SmileDirectClub

Suzanne, reviews like this give us motivation and help us ensure we provide high-quality care.

Jul. 22nd, 2020

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Verified Customer

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Preston Blackmore

Great customer service, great payment options, easy to follow aligner plan

6 years ago

Reply from SmileDirectClub

Preston, we're delighted to read your review!

Jul. 24th, 2020

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Verified Customer

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Jim

Product worked as advertised. Good quality for the cost. Customer service was good.

6 years ago

Reply from SmileDirectClub

Jim, thank you for your feedback. We really appreciate it!

Jul. 22nd, 2020

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Verified Customer

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Kathy

Starting the process was very easy. But trying to get issues resolved with customer service needs to improve.

6 years ago

Reply from SmileDirectClub

Hello Kathy, thank you for your feedback. We are concerned to hear about your experience with our Customer Service. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to further assist, please reach to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Maria Martinez

Straightened up my teeth nicely and it was a pretty quick process.

6 years ago

Reply from SmileDirectClub

Maria, this made us smile! Thank you for taking the time to leave us this feedback.

Jul. 22nd, 2020

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Verified Customer

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Pat McCoy

good result but need more work lower teeth are not totally straight

6 years ago

Reply from SmileDirectClub

Pat, thank you for taking the time to leave us this review and high rating. However, I am sorry to hear that you are unsatisfied with you end results. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

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Verified Customer

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keergan olynick

I'm not completely satisfied with my results and the process was not worth it for the results I got.

6 years ago

Reply from SmileDirectClub

Hi Keergan, thank you for taking the time to leave us with this feedback. We are concerned to see this as we offer reevaluations for any club members that have not achieved the ideal result. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Jeff.

Jul. 8th, 2020

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Verified Customer

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Jennifer Weeks

They have made it so easy and affordable to have a beautiful smile.

6 years ago

Reply from SmileDirectClub

Hello Jennifer, thank you; we appreciate your feedback!

Jul. 8th, 2020

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Verified Customer

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Jennifer McCoy Utica, MI

Great experience from start to finish! Very happy with my results!

6 years ago

Reply from SmileDirectClub

Jennifer, we love seeing this!

Jun. 16th, 2020

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Verified Customer

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Berni Wheat Ridge, CO

Very happy with results I had minor overcrowding that I wanted to correct.

6 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you, Berni!

Jun. 16th, 2020

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Verified Customer

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Dina Divine Claremont, CA

I really like how my teeth turned out and that it was all done at home

6 years ago

Reply from SmileDirectClub

Dina, thanks for leaving us a review! We’re so happy to hear you enjoyed your Smile Journey.

Jun. 16th, 2020

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Verified Customer

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Karen Becerra Anaheim, CA

I didn't expect such great result in such little time. Beyond amazed.

6 years ago

Reply from SmileDirectClub

Karen, we appreciate the 5-star review! We are grinning from ear to ear.

Jun. 16th, 2020

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Verified Customer

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Cody Joslin Bakersfield, CA

Great experience from beginning to end great customer service and great results

6 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Cody.

Jun. 16th, 2020

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Verified Customer

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Lauren Williams Oakfield, NY

Super easy process. The pop up shops that do the scans are quick and efficient.

6 years ago

Reply from SmileDirectClub

Lauren, we love seeing this!

Jun. 16th, 2020

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Verified Customer

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Henry Mechanicsville, VA

easy and effective. Liked not having to go to the orthodontist

6 years ago

Reply from SmileDirectClub

Henry, we love seeing this!

Jun. 16th, 2020

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Verified Customer

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Anne Owen Charleston, SC

Excellent service and good quality product. Very happy with my son's mouth!

6 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you, Anne!

Jun. 16th, 2020

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Verified Customer

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Joanne Medvedeff Hilton Head Island, SC

Incredible product, quick results however my teeth are not perfectly straight.close enough

6 years ago

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Verified Customer

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Daniel Whittier, CA

It closes the gap between front teeth and straighten them as well.

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review! We’re so happy to hear you’re enjoying your aligners, Daniel.

Jun. 11th, 2020

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Verified Customer

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Tracy Upland, CA

I followed the directions accurately and received the results that I desired!

6 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you Tracy!

Jun. 11th, 2020

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Verified Customer

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Joyce Shepherd Tracy, CA

Excellent product and treatment, ease of access, great price.

6 years ago

Reply from SmileDirectClub

This is what we like to hear! Thank you for sharing Joyce.

Jun. 11th, 2020

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Verified Customer

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James Taylor Sacramento, CA

The process was simple and fun. I’m happy with the results.

6 years ago

Reply from SmileDirectClub

James, we love seeing this!

Jun. 11th, 2020

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Verified Customer

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Joshua Padilla Jersey City, NJ

My teeth were noticeably bad and Smile Direct fixed them in no time!

6 years ago

Reply from SmileDirectClub

This is what we like to hear, Joshua!

Jun. 11th, 2020

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Verified Customer

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Sal Glassboro, NJ

Had a great experience. Customer service was good answered all my concerns.

6 years ago

Reply from SmileDirectClub

Sal, thank you so much for the support!

Jun. 11th, 2020

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Verified Customer

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Shurla Tyler Chester, NY

Smile club really brings your confidence back and make you smile happy again!

6 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you!

Jun. 11th, 2020

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Verified Customer

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Mia Lazutkina Long Island City, NY

Great results! I love my new smile! My teeth look straight and beautiful!

6 years ago

Reply from SmileDirectClub

We love your enthusiasm, Mia. Thanks so much!

Jun. 11th, 2020

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Verified Customer

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Allison Virginia Beach, VA

Some of my aligners were longer than my teeth. It was obvious i was wearing them.

6 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback.

Jun. 11th, 2020

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Verified Customer

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Kassandra Smyrna, TN

From the beginning to the end the process was fast and simple

6 years ago

Reply from SmileDirectClub

Kassandra, we’re thrilled to hear it!

Jun. 11th, 2020

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Verified Customer

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Monica Murphy Milwaukee, WI

Excellent customer service and communication. Straightened my teeth quickly.

6 years ago

Reply from SmileDirectClub

Monica, we love seeing this!

Jun. 11th, 2020

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Verified Customer

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Christel Green Bay, WI

Good customer service; all shipments were on time; helpful reminders

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review! We’re so happy to hear this, Christel.

Jun. 11th, 2020

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Verified Customer

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Lori Wilcoxson Glenarm, IL

The results are amazing. In as little as 4 months, had my smile back

6 years ago

Reply from SmileDirectClub

This review means the world to us. Thank you, Lori!

Jun. 11th, 2020

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Verified Customer

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Martavious Dodd Saint Louis, MO

My gap keeps coming back after the treatment each day after I take my retainers out from wearing them over night.

6 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Martavious. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

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Verified Customer

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Ron Davis Henderson, NV

Easy and convenient. Was able to get all equipment faster then scheduled

6 years ago

Reply from SmileDirectClub

Ron, we're delighted to see this!

Jun. 2nd, 2020

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Verified Customer

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Natalie Sandoval Downey, CA

Super easy to get started and representatives are informative and nice.

6 years ago

Reply from SmileDirectClub

Natalie, thanks for your kind comments about our team.

Jun. 2nd, 2020

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Verified Customer

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Shayla Redondo Beach, CA

Great service and easy to use. Would definitely recommend to a friend.

6 years ago

Reply from SmileDirectClub

Shayla, your wonderful feedback and rating mean a lot to us.

Jun. 2nd, 2020

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Verified Customer

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Danelle Aiea, HI

Great email reminders, professional Trays and kit, great price

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Danelle!

Jun. 2nd, 2020

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Verified Customer

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Ruth sorensen Kailua, HI

Service was VERY fast and effective. I’m shocked how fast my smile changed

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Jun. 2nd, 2020

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Verified Customer

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Shannon Bothell, WA

They were great. Easy and responded to my emails. My teeth look great. Thanks!

6 years ago

Reply from SmileDirectClub

Shannon, we really appreciate your positive review!

Jun. 2nd, 2020

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Verified Customer

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Mike Sea Isle City, NJ

The whole process is seamless. I now have a beautiful smile

6 years ago

Reply from SmileDirectClub

Mike, we love seeing this!

Jun. 2nd, 2020

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Verified Customer

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Erik Freifeld Somerset, NJ

I would have given 5 stars, but some of the aligners did not fit well and caused irritation.

6 years ago

Reply from SmileDirectClub

Thanks for the feedback, Erik. If customers have any concerns, we're always happy to help!

Jun. 2nd, 2020