Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Anna

The entire process was smooth. Any issues were addressedin a timely manner.

6 years ago

Reply from SmileDirectClub

Anna, reviews like this give us motivation and help us ensure we provide high-quality care.

Sep. 22nd, 2020

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Verified Customer

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Luke Hill

Ease and affordability was great, plus it worked WONDERFULLY and was quick.

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Luke! This means the world to us.

Sep. 22nd, 2020

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Verified Customer

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Char Hill

they answered my questions and concerns and where honest with what to expect

6 years ago

Reply from SmileDirectClub

Char, we really appreciate your feedback!

Sep. 22nd, 2020

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Verified Customer

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Kate

Mission accomplished ... happy smile featuring straightened teeth!

6 years ago

Reply from SmileDirectClub

Hi Kate. This is so exciting to hear! We are thrilled about this feedback.

Sep. 22nd, 2020

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Verified Customer

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Brenda Kroger

I gave a 5 because I was always treated kindly and responses were very quick.

6 years ago

Reply from SmileDirectClub

Brenda, thank you for the high star rating!

Sep. 22nd, 2020

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Verified Customer

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Robert Bellinski Columbus, GA

The total experience was so easy from beginning to end, and affordable too!

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Robert!

Sep. 9th, 2020

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Verified Customer

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Lynette Klinglesmith Ekron, KY

Very courteous and helpful staff. Easy to use website and very informative.

6 years ago

Reply from SmileDirectClub

Lynette, we're thrilled to see your kind review!

Sep. 9th, 2020

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Verified Customer

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Cindy T Spring Hill, FL

my bite is not good and my bottom teeth could be straighter. When I contacted them, I got no results.

6 years ago

Reply from SmileDirectClub

Hello Cindy , thank you for taking the time to leave us this feedback. We are sorry to hear that you are not 100% satisfied with your results. We strive to ensure that all of our customers get the smile that they deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Hannah Southfield, MI

Never received my aligners in the mail, had to call several times. Ended up cancelling before i got anything and that process for a refund was long and difficult.

6 years ago

Reply from SmileDirectClub

Hello Hannah, thank you for taking the time to leave us this feedback. We are sorry hear that you did not receive your aligners, and decided to move forward with a cancellation. We strive to give our customer an exciting experience and 100% satisfaction. In order to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Christol Pittsburg, KS

Great product and service! My daughter has a beautiful smile.

6 years ago

Reply from SmileDirectClub

Hello Christol, thank you so much for this 5-star review! We appreciate you taking the time to share.

Aug. 8th, 2020

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Verified Customer

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Lidia Fort Worth, TX

It took less time, less money and my teeth are straight again.

6 years ago

Reply from SmileDirectClub

Hello Lidia, thank you for taking the time to leave a review and putting a smile on our face!

Aug. 8th, 2020

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Verified Customer

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Jason Oklahoma City, OK

I just believe that there's always areas of opportunity where the product can be improved.

6 years ago

Reply from SmileDirectClub

We appreciate the feedback, Jason!

Aug. 3rd, 2020

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Verified Customer

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Julie D Damm Fredericksburg, VA

My calls or emails were answered quickly and very professionally.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Julie! Thank you so much.

Aug. 3rd, 2020

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Verified Customer

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Kelly Linthorne

Amazing how this product works to straighten teeth there is a significant difference in mine

6 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Aug. 3rd, 2020

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Verified Customer

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Kristi Dean

Great service and results, timeframe was also very reasonable

6 years ago

Reply from SmileDirectClub

Thank you so much for the 5-star review!

Aug. 3rd, 2020

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Verified Customer

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KRoeder Harrisonburg, VA

The process was very easy and they made it very easy to follow each step.

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback!

Aug. 3rd, 2020

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Verified Customer

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Lezlie Arreola Dodge City, KS

I guess the expectation wasn't as great as the commercials out it to be. They work but not as well....

6 years ago

Reply from SmileDirectClub

Hello Lezlie, thank you for the feedback. We are sorry to hear that you have not had the best experience thus far. Most of our customers are eligible for a re-evaluation in order to achieve their smile goal. And we absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Michelle H. Folkston, GA

My experience was really good. My teeth moved perfectly. It was fast and easy!!

6 years ago

Reply from SmileDirectClub

We're so happy to read this, Michelle!

Aug. 3rd, 2020

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Verified Customer

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Rita B. Williston Park, NY

My teeth are not fully straight and I've been waiting for over a month to get my second set

6 years ago

Reply from SmileDirectClub

Hello Rita, thank you for taking the time to leave us this review. I am sorry to hear that you are not satisfied with your final results. Most of our customers are eligible for a re-evaluation, and we absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Ronda Dixon Pearl, MS

My smile is perfect and the customer service team is always helpful

6 years ago

Reply from SmileDirectClub

Ronda, thank you for your kind words and this wonderful review!

Aug. 3rd, 2020

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Verified Customer

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Sara Spydell San Luis Obispo, CA

The process was just super quick and painless. Everything is done on your own so there aren't any appointments that waste time, money and energy.

6 years ago

Reply from SmileDirectClub

Hello Sara, reviews like this give us motivation and help us ensure we provide high-quality care.

Aug. 4th, 2020

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Verified Customer

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Sarah Cook Lincoln, NE

Good product, very effective and quick to help with any questions.

6 years ago

Reply from SmileDirectClub

Hi Sarah, thank you so much for your positive comments about SmileDirectClub!

Aug. 3rd, 2020

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Verified Customer

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Thomas Ford Huntington, TX

I had a problem and they were quick to resolve it and fix the issues

6 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Aug. 3rd, 2020

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Verified Customer

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Tina Beckley, WV

This was the easiest process I've experienced and it was quick.

6 years ago

Reply from SmileDirectClub

Tina, we really appreciate your positive review!

Aug. 3rd, 2020

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Verified Customer

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Yusuf Bholai Brooklyn, NY

Easy process. Not visible. Shipping for retainers came faster than expected.

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Aug. 3rd, 2020

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Verified Customer

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Barry Hanks Fort Monroe, VA

good fit with great results was not expecting such good service and whitening gel worked excellent

6 years ago

Reply from SmileDirectClub

Thanks a million, Barry!

Aug. 3rd, 2020

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Verified Customer

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Christina Lawrenceville, GA

My teeth are much straighter and my smile looks better as a result.

6 years ago

Reply from SmileDirectClub

Christina, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Aug. 3rd, 2020

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Verified Customer

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Diane Kissimmee, FL

It was fast and cheaper then braces, no office visits, great experience.

6 years ago

Reply from SmileDirectClub

Diane, we love seeing this!

Aug. 3rd, 2020

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Verified Customer

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Karan Vahi

They provide affordable, effective and fast way to fix teeth.

6 years ago

Reply from SmileDirectClub

Karen, we love providing a cost-effective option for our customers.

Jul. 28th, 2020

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Verified Customer

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ella merrill

They were responsive when I had questions. Aligners worked very well

6 years ago

Reply from SmileDirectClub

Ella, we appreciate that you took the time to share some kind words.

Jul. 28th, 2020

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Verified Customer

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Danielle

Great experience from the initial visit to the end of her treatment

6 years ago

Reply from SmileDirectClub

Danielle, thank you so much for the positive review!

Jul. 28th, 2020

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Verified Customer

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Louis Werk

Great results and friendly service. Will definitely recommend to a friend.

6 years ago

Reply from SmileDirectClub

Louis, this makes us smile!

Jul. 28th, 2020

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Verified Customer

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Karie

Easy to use & easy company to work with. Always reply to emails quickly

6 years ago

Reply from SmileDirectClub

Karie, thank you so much for the positive feedback and for taking the time to post this review.

Jul. 28th, 2020

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Verified Customer

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Melike Aslan Coskun

Great price/performance and great and very responsive customer service.

6 years ago

Reply from SmileDirectClub

Melike, thank you so much for this 5-star review! We appreciate you taking the time to share.

Jul. 28th, 2020

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Verified Customer

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Lindsey Colvin

I finally love my smile! Their customer service is also amazing!!

6 years ago

Reply from SmileDirectClub

Lindsey, we love seeing this!

Jul. 28th, 2020

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Verified Customer

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Nancy lozano

Fast way to get a perfect smile, I would definitely recommend this product.

6 years ago

Reply from SmileDirectClub

Nancy, we really appreciate your positive review!

Jul. 28th, 2020

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Verified Customer

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Terri Smith

They are friendly, informative, and supportive. I am happier with my smile.

6 years ago

Reply from SmileDirectClub

Terri, we appreciate that you took the time to share some kind words.

Jul. 28th, 2020

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Verified Customer

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Barbara Burroughs

It was easy & I got great results! Help was always available.

6 years ago

Reply from SmileDirectClub

Barbara, this makes us smile! Thank you for the wonderful feedback.

Jul. 28th, 2020

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Verified Customer

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Amanda

After completing my liners I noticed i now have a gap on the upper left side. Not very happy with that. That's my only complaint.

6 years ago

Reply from SmileDirectClub

Amanda, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Verified Customer

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NOPPARAT JAITRONG

Good service, quick result, beautiful package and comfortable.

6 years ago

Reply from SmileDirectClub

Nopparat, we're delighted to see this!

Jul. 28th, 2020

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Verified Customer

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Kassey Santos

Great progress of how my smile turned out in such a short amount of time

6 years ago

Reply from SmileDirectClub

Kassey, we really appreciate your positive review!

Jul. 28th, 2020

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Verified Customer

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william "kc" Crosson

They have given me the confidence I have been missing all my life

6 years ago

Reply from SmileDirectClub

Hello William, reviews like this give us motivation and help us ensure we provide high-quality care.

Jul. 21st, 2020

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Verified Customer

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Marcus Talbert

Great program.. and customer support they were there every step of the way

6 years ago

Reply from SmileDirectClub

Marcus, your wonderful feedback and rating mean a lot to us.

Jul. 22nd, 2020

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Verified Customer

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Sharon Ascione

Teeth turned out amazing and are very happy with my new smile

6 years ago

Reply from SmileDirectClub

Sharon, thank you so much for sharing. We are thrilled to read this feedback!

Jul. 22nd, 2020

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Verified Customer

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Megan Robinson

Great customer service when I went into the office, they were very informative.

6 years ago

Reply from SmileDirectClub

Megan, it's always our top priority to leave our customers excited and informed.

Jul. 22nd, 2020

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Verified Customer

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Kent Wilson

Because my smile was corrected in a short amount of time as promised.

6 years ago

Reply from SmileDirectClub

Kent, thank you for taking the time to leave a review and putting a smile on our face!

Jul. 22nd, 2020

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Verified Customer

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Wendy Mccormack

For their friendly service wonderful value and much appreciated quality.

6 years ago

Reply from SmileDirectClub

Wendy, thank you so much for sharing. We are delighted to read this!

Jul. 22nd, 2020

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Verified Customer

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Marcelina Krzeminski

Itâ€šÃ„Ã´s comfortable. Itâ€šÃ„Ã´s really work for me

6 years ago

Reply from SmileDirectClub

Marcelina, thank you for taking the time to leave a review and putting a smile on our face!

Jul. 22nd, 2020

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Verified Customer

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Nancy Dodge

The product used following instructions did just what i wanted it to do.

6 years ago

Reply from SmileDirectClub

Nancy, we are so happy to read such a great review!

Jul. 22nd, 2020

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Verified Customer

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Caleb Young

They provided the results that they promised without complications or mishaps.

6 years ago

Reply from SmileDirectClub

Caleb, we're so happy to see this review. Thank you so much!

Jul. 22nd, 2020