Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Ron H

They really did fix my smile! I was so skeptical but they did it in 6 months!

6 years ago

Reply from SmileDirectClub

We're thrilled to see this. Thank you!

Feb. 25th, 2020

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Verified Customer

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Chris Carver

Smile Direct Club was able to straighten my teeth in an adequate manner for a reasonable price.

6 years ago

Reply from SmileDirectClub

Hi Chris, we appreciate you taking the time to leave us this feedback.

Mar. 12th, 2020

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Verified Customer

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Kathy Kijek

Easy from the start , when there was a question I called they were there .

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Kathy! This means the world to us.

Feb. 25th, 2020

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Verified Customer

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Lisa

I only had a few issues with them, and I'm thrilled with how my teeth look!

6 years ago

Reply from SmileDirectClub

We are so happy to see this!

Feb. 25th, 2020

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Verified Customer

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Amber Reeves

Great experience, felt that the communication could have Ben more timely but overall exceptional.

6 years ago

Reply from SmileDirectClub

Hello Amber, we appreciate the valuable feedback!

Mar. 16th, 2020

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Verified Customer

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Steve

Process was as described to me. No surprises. Got the results I was hoping for.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Steve! Thank you so much.

Feb. 25th, 2020

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Verified Customer

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Danielle

It is a great program and I've got straight teeth after 6 months!

6 years ago

Reply from SmileDirectClub

Thank you for the support, Danielle!

Feb. 25th, 2020

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Verified Customer

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Sandy Winkler

Great result with my top teeth, just would have liked to been able to do bottom as well.

6 years ago

Reply from SmileDirectClub

Hi Sandy, our goal is to be able to provide everyone that comes to us with the smile that they deserve. However, we deeply care about everyone's oral health and we will not approve one that we cannot help at all. If we are able to offer a single arch smile plan, we do so and it is up to the club member if they would still like to proceed. If there are any other questions or concerns, please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Becki Smedley

The 5 month timeline from beginning to end easy, fast, affordable.

6 years ago

Reply from SmileDirectClub

We're so happy to read this. Thank you, Becki!

Feb. 25th, 2020

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Verified Customer

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Rebeca A.

My teeth are not complete close but it's way better than before. I'm real happy with my new smile!

6 years ago

Reply from SmileDirectClub

Hello Rebeca, we want nothing more than for all club members to have the new smile of their dreams! However, if one is not completely satisfied with their end results, a re-evaluation can be requested for additional aligners. In order to better assist, please contact 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Mar'a N. G'mez de la Torre

Their customer service is excellent. The results are amazing!

6 years ago

Reply from SmileDirectClub

We are delighted to read this!

Feb. 26th, 2020

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Verified Customer

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Melissa I.

Customer service is great I never feel like I'm being a burden

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Feb. 26th, 2020

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Verified Customer

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Jenyfer Egger, parent of Ashley Egger

The dentist was not happy with the results and after xrays at Dentist I see that my daughters back teeth were not straightened and her bite is off now.

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Jenyfer. If customers aren't happy with their results, we're always happy to take a look into it and see if they are eligible for a re-evaluation. We would be happy to help, so please don't hesitate to give us a call at (800)-848-7566. Best, Madison

Feb. 26th, 2020

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Verified Customer

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Ashley Ragsdale

My overall experience is positive, there were a few hiccups however SD did fix them

6 years ago

Reply from SmileDirectClub

Hi Ashley, we take pride in our customer service and communication efforts. Our support team works around the clock to ensure one has access to assistance when needed. Thank you very much for the wonderful feedback!

Mar. 16th, 2020

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Verified Customer

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Nicole Boston

It's an awesome way to save money, time and in the end there is smiles all around.

6 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Nicole.

Mar. 12th, 2020

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Verified Customer

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Kay J

They gave me great straight teeth! Very pleased with my results!

6 years ago

Reply from SmileDirectClub

We love to hear this, Kay!

Feb. 26th, 2020

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Verified Customer

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Mike ward

Had to trim and cut not to cut my gums. Results are ok but my teeth are not perfect.

6 years ago

Reply from SmileDirectClub

Hello Mike, if a club member is not completely happy with their end results, they can request a re-evaluation. This allows one to receive additional aligners for further alignment. In order to better assist, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Eileen

my teeth were messed up and now, 6 months later they are much better.

6 years ago

Reply from SmileDirectClub

Thank you for the positive review!

Feb. 26th, 2020

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Verified Customer

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Debbie Weiss

Excellent customer service! The product is simple to use & it WORKS!

6 years ago

Reply from SmileDirectClub

We appreciate the feedback, Debbie!

Feb. 26th, 2020

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Verified Customer

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Joseph

Very easy to deal with, and affordable. My teeth look way better than before

6 years ago

Reply from SmileDirectClub

Thanks so much for the positive review, Joseph!

Feb. 26th, 2020

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Verified Customer

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Anna

I had only good experiences. Both with the people and the product

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 10th, 2020

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Verified Customer

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Bobbi R

While my aligners went well, getting my final retainers has been like pulling teeth and one of the most frustrating experiences of my adult life

6 years ago

Reply from SmileDirectClub

Hi Bobbi, we appreciate you taking the time to leave us a review. We're concerned to hear about this and would really like to help. Feel free to give us a call at (800)-848-7566 so we can look into this. Best, Madison

Mar. 5th, 2020

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Verified Customer

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Patricia ALaniz

The first visit, the communications, and the product are stellar.

6 years ago

Reply from SmileDirectClub

Hi Patricia, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Mar. 17th, 2020

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Verified Customer

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Lerxst

Excellent experience and I'm really happy with my new smile.

6 years ago

Reply from SmileDirectClub

We're thrilled to see your kind review!

Mar. 2nd, 2020

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Verified Customer

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Jonathan evan Carrillo

my teeth are still crooked, they did not line up and I used the devices as recommended 22 or 23 hours a day

6 years ago

Reply from SmileDirectClub

Hi Jonathan, at the end of the day, we want everyone to achieve the smile of their dreams once they have completed their smile journey. However, if this does not happen, we do offer a re-evaluation. This means the club member can receive additional aligners for further alignment. In order to further assist, please contact us at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Rick

Excellent customer service and the clear braces worked really well for me.

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Rick! This means the world to us.

Mar. 2nd, 2020

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Verified Customer

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LauReen PErkins

Great value, effective for straightening teeth, great customer service

6 years ago

Reply from SmileDirectClub

LauReen, we are so happy to read such a great review about SmileDirectClub!

Mar. 2nd, 2020

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Verified Customer

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Amanda berk

Great service, wonderful results, caring support team, great products

6 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Mar. 2nd, 2020

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Verified Customer

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Julian Barela

Worked just as you said. You also approved some refiners as well.

6 years ago

Reply from SmileDirectClub

Julian, we're delighted to read your review!

Mar. 2nd, 2020

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Verified Customer

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Bonnie

Great experience, any time I call questions were answered, no major issues

6 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 2nd, 2020

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DentalPatient Riverview, FL

It seemed like they were pushing to sell. I said I was waiting to see if my insurance would cover it. The person questioned me "Would you let insurance not covering stop you from straightening your smile?" I told her I didn't have the money and she insisted they worked with my insurance all the time and it would be fine to sign up for the fast track payments and I would for sure get reimbursed. Come to find out, my insurance does not cover SmileDirect and never has.

5 years ago

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Oct. 8th, 2021

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Tonya Johnson Safety Harbor, FL

Everything was great until I decided to switch from day aligners to night aligners before my order was completed. Customer service was the worst. No one would let me speak to a manager, just about everyone except a few was all foreign. So I could never get the assistance I needed, and one guy even hung up in my face. Worst experience ever. So in the beginning of the year I will try again, and if the same thing happens, ill just go to invisalign, byte, or candid. Hopefully their customer service will be better.

5 years ago

Reply from SmileDirectClub

Hello Tonya, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far and would like to learn more. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Oct. 4th, 2021

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Kenya Garcia

My experience was absolutely awesome! It was fast and efficient! Everyone was knowledgeable and able to answer all my questions.

5 years ago

Reply from SmileDirectClub

Hi Kenya. We're so happy to see this review. Thank you so much!

Oct. 4th, 2021

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Margaret Bonura Suffern, NY

It was wonderful visiting the SmileDirectClub in White Plaines. The lady that did the 3D scan was amazing, Very clean office.

5 years ago

Reply from SmileDirectClub

Hi Margaret. We're so happy to see this review. Thank you so much

Sep. 29th, 2021

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sm Missoula, MT

I spoke with someone 3 weeks ago because we received standard aligners when we wanted nighttime aligners. The person said no problem, we will get the new aligners out in 2-3 weeks. I called today and am told the aligners were never ordered properly and it will take 2-3 more weeks. Very frustrating as it took some time to get comfortable going with a direct aligner company and we are anxious for treatment to begin.

5 years ago

Reply from SmileDirectClub

Hello SM, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 17th, 2021

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krishwag@aol.com Eugene, OR

The impression kit is easy to use and the customer service people are responsive to emails. This program is very easy to follow either great results!

5 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Sep. 13th, 2021

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Lizzette Franco Savannah, GA

I like the professionalism of the person. She explained everything step by step. It was quick and didn't wait long for the scan.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Lizzette, your wonderful feedback and rating means a lot to us!

Sep. 9th, 2021

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Javy De Jesus Norfolk, VA

It was great! Excellent service, very professional and clean work environment. Keep up the good work! I’m exited to receive my box in the mail!!

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear it! Thanks for taking the time to leave us a review, Javy.

Sep. 7th, 2021

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D. Bailey Silver Spring, MD

Good experience. Not what I expected but better No high pressure sales. Professional. Did my scams and responded to questions.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

D, this rating means the world to us. Thank you for taking the time to leave a review!

Sep. 2nd, 2021

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ILoveIt Louisville, KY

I liked how fast the process was to be able to recieve my aligners. What I don't like is how little I know about whats going on. Customer service was not helpful and I know too little to proceed with treatment. I'll visit my orthodontist

5 years ago

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide an informative service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Aug. 25th, 2021

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Christie Hendrick Fort Worth, TX

I like how Direct Smile Club stayed in contact, and kept me up to date and informed of every step through my new smile experience.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Christie, thank you so much for your positive comments about SmileDirectClub!

Aug. 24th, 2021

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Dr. Pleasant Grove, AL

Chasidy knew the line of products well. She was able to answer my concerns. Atmosphere of facility was pleasant following COVID-19 protocol

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Dr, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Aug. 19th, 2021

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Cassandra Clerico Concord, CA

Loved the ease of setting up the appointment. Was promptly greeted upon arrival by a friendly staff member. Had a great experience with my consultant.

5 years ago

Reply from SmileDirectClub

Cassandra, your wonderful feedback and rating means a lot to us!

Aug. 16th, 2021

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Delena Vanvalkenburg New Orleans, LA

The SmileDirectClub is very kind, helpful, and informative. Their prices are very fair and I look forward to seeing my new smile with them!

5 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Delena . We are always here for you!

Aug. 12th, 2021

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Meg Polk Katy, TX

All around great company. Affordable prices for aligners and they accept most insurance. Y’all keep up the great work, rockstars

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Meg, we're delighted to see this!

Aug. 11th, 2021

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Daniel Burkhard Antioch, CA

The Ladies in the office were super nice and easy to talk to. They made me feel completely comfortable. Overall I would definitely recommend!!

5 years ago

Reply from SmileDirectClub

Daniel, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jul. 30th, 2021

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Orlando Feliciano Warren Township, NJ

Still waiting, I have not received product to begin my transformation. It had been over a month. I spoke with customer service and first they could not find my information after a few minutes of waiting they came back and said my information is there. Still nothing, still waiting to begin

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Orlando, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a convenient service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Jul. 27th, 2021

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vanceston montira Seattle, WA

3D scans in the SmileShops are so accurate, quick, and easy! And the facility in Seattle University District was superbly maintained.

5 years ago

Reply from SmileDirectClub

Vanceston, we are so happy to read such a great review about SmileDirectClub!

Jul. 23rd, 2021

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Marcyl Gray Grand Rapids, MI

Although I went to the wrong building Stephanie helped me get to the correct building. Very easy, chill, professional and affordable.

5 years ago

Reply from SmileDirectClub

Marcyl, we really appreciate your positive review!

Jul. 20th, 2021

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Jason Tangen Sartell, MN

Impressions were easy to complete and very timely. They cannot help with too much overcrowding, so unfortunately this will not be an option.

5 years ago

Reply from SmileDirectClub

Hi Jason, thank you so much for your review. We are really sorry to hear that you won't be able to move forward with SmileDirectClub, however, we are here for you if you need anything else!

Jul. 9th, 2021