Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Marcus Lloyd Riverside, CA

Summer was great very knowledgeable and we just had a overall great experience

5 years ago

Reply from SmileDirectClub

Marcus, thank you for the kind comments about our team.

Feb. 3rd, 2021

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Verified Customer

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Mori Fort Worth, TX

The aligners are super easy/comfortable to wear & keep in all day!

5 years ago

Reply from SmileDirectClub

Hi Mori! We're thrilled to see this.

Feb. 3rd, 2021

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Verified Customer

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Zaman Altimimi Nashville, TN

Been wearing for a little over a month and haven't seen results - also it's quite uncomfortable and painful

5 years ago

Reply from SmileDirectClub

Hello Zaman, thank you for taking the time to share your feedback. We are sorry to hear that your aligners have caused some discomfort. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Aberian thomas Arnold, MO

The product actually works i didn't think it would work but it does

5 years ago

Reply from SmileDirectClub

Hello Aberian, we appreciate your positive words! We're honored.

Jan. 25th, 2021

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Verified Customer

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Pam Watsonville, CA

Great customer service. Aligners are easy to use, as promise

5 years ago

Reply from SmileDirectClub

Hello Pam, we really appreciate your positive review!

Jan. 25th, 2021

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Verified Customer

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Sienna Higgins

They're great, it's uncomfortable sometimes but that lets me know they're at work!

5 years ago

Reply from SmileDirectClub

Hello Sienna, we're thrilled to see your kind review!

Jan. 25th, 2021

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Verified Customer

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Alexis Astoria, NY

Great customer service but I just don't like the fact that I will never meet with a doctor

5 years ago

Reply from SmileDirectClub

Hello Alexis, thank you for taking the time to leave us this feedback. If you would like to speak with someone on our Dental Team they are available by phone or via online chat from 7am to 8pm CST Monday-Friday. Feel free to reach out to me directly with any questions or concerns at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Valeria Brooklyn, NY

pleasant environment and clear explanation of everything you need to know

5 years ago

Reply from SmileDirectClub

Hello Laleria, we're thrilled to see your kind review!

Jan. 25th, 2021

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Verified Customer

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Christopher Melfi Cumberland, RI

So far it‚Äôs been easy to deal with and moving along without issue

5 years ago

Reply from SmileDirectClub

Hello Christopher, we're so glad that we were able to go above and beyond your expectations!

Jan. 25th, 2021

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Verified Customer

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Adriana Corona Cleveland, TN

They are comfortable and easy to wear, clean and affordable

5 years ago

Reply from SmileDirectClub

Hello Adriana, we're delighted to see this!

Jan. 25th, 2021

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Verified Customer

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Joanie Atascadero, CA

I went to one of their on site offices and was treated exceptionally.

5 years ago

Reply from SmileDirectClub

Hello Joanie, thank you for your kind words and this wonderful review!

Jan. 25th, 2021

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Verified Customer

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Victoria Bannavong

The process is so easy and I can already see a difference in my smile!

5 years ago

Reply from SmileDirectClub

Hello Victoria, we love seeing this!

Jan. 25th, 2021

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Verified Customer

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Robby Overall Baton Rouge, LA

I got what I expected and was pleased with the overall experience.

5 years ago

Reply from SmileDirectClub

Hello Robby, thank you so much for the positive review!

Jan. 20th, 2021

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Verified Customer

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Zayda Zayas

I am still waiting for an evaluation answer or my package to be send after 1 1/2 month. No follow up from them.

5 years ago

Reply from SmileDirectClub

Hello Zayda, thank you for reaching out with this feedback. We are concerned to hear that you have no received an update on your evaluation. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Debra Williamson Miamisburg, OH

Initial appointment was quick and easy. Go at your own pace.

5 years ago

Reply from SmileDirectClub

Hello Debra, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Jan. 20th, 2021

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Verified Customer

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Dee Brooklyn, NY

Efficient, great results, wonderful customer service, and great results

5 years ago

Reply from SmileDirectClub

Hi Dee, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Jan. 20th, 2021

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Verified Customer

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Anonymous El Cerrito, CA

Very friendly and inviting, but a little pushy to get a signed contract the day of our visit

5 years ago

Reply from SmileDirectClub

Hi there, we appreciate you taking the time to leave us this feedback.

Jan. 20th, 2021

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Verified Customer

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Aamina Hennings

I was told that I could get a discount for only needing work at the top from the person who did my impression on the smile bus and when I called, they would not honor that.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Aamina, thank you for reaching out with this feedback. In the future if you have any questions or concerns, please feel free to reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Moses T Olamiti Tarzana, CA

Awesome staff friendly courteous fast efficient excellent customer service

5 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Moses! This means the world to us -- thank you so much.

Jan. 15th, 2021

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Verified Customer

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Alissia Walker Charlotte, NC

The products are great and they're always there to help with a smile

5 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Alissia.

Jan. 12th, 2021

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Verified Customer

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Chelsea Paurus Hopkins, MN

Didn't like the experience with the sales rep at the location. Felt more like a salesman trying to make a sale instead of someone with knowledge to fix teeth and bite issues

5 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, Chelsea. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Verified Customer

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SSG Ford Gilchrist, TX

They seem more like a high pressure sales company. I do not trust that I will be able to get any help if needed after I pay them.

5 years ago

Reply from SmileDirectClub

Hi there, thank you for taking the time to leave us this feedback. Our goal is to help our customers achieve the results they desire and we will do everything within our protocol to help them do so. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 19th, 2021

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Verified Customer

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Jasmine Brooks

The retainers fit well and I could talk without having a terrible lisp.

5 years ago

Reply from SmileDirectClub

Hi Jasmine. Thank you again for taking the time to share a review!

Dec. 8th, 2020

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Verified Customer

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LCW

Excellent program, well laid out and executed...very easy with great results

5 years ago

Reply from SmileDirectClub

This makes us smile. Thank you!

Nov. 3rd, 2020

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Verified Customer

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Maryanna

Customer service is excellent. My smile is significantly better

5 years ago

Reply from SmileDirectClub

Maryanna, we love seeing this!

Nov. 3rd, 2020

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Verified Customer

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Cheyenne Dickinson

I'm almost half way done and I notice my teeth already getting straighter!

5 years ago

Reply from SmileDirectClub

Cheyenne, thank you so much for the positive review!

Nov. 3rd, 2020

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Verified Customer

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Linda Hershey

Great customer service and very detailed and efficient instructions

5 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Linda! Thank you so much.

Nov. 3rd, 2020

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Verified Customer

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Roquel chatman

It's only been a few weeks and I'm already seeing improvements

6 years ago

Reply from SmileDirectClub

Roquel, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Scott

Great price/completion time. Results good, but not perfect, but still a better option than braces.

6 years ago

Reply from SmileDirectClub

Hi, Scott. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Oct. 27th, 2020

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Verified Customer

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Michele campbell

I have received excellent customer service and the product works great

6 years ago

Reply from SmileDirectClub

Michele, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Paul

They worked and my teeth came out very good from a 4 month plan

6 years ago

Reply from SmileDirectClub

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

Oct. 26th, 2020

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Verified Customer

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Chris

Convenience, no traveling to office visitss, and easy to use.

6 years ago

Reply from SmileDirectClub

Chris, thank you so much for sharing.

Oct. 26th, 2020

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Verified Customer

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BeckyElliott

Quick and easy and affordable plus you can wear the aligned at night.

6 years ago

Reply from SmileDirectClub

Becky, thank you so much for sharing.

Oct. 27th, 2020

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Verified Customer

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Sarah

Results as promised, affordable, and great customer service.

6 years ago

Reply from SmileDirectClub

Sarah, we're delighted to read your review!

Oct. 27th, 2020

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Verified Customer

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Yvonne Hondras

Smile Direct is awesome they check on your progress every step of the way.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Yvonne! Thank you so much.

Oct. 27th, 2020

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Verified Customer

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Earnie Duty

Easy and friendly service. Quick and efficient. Very affordable.

6 years ago

Reply from SmileDirectClub

Earnie, thank you so much for sharing.

Oct. 20th, 2020

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Verified Customer

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Jody

The process has been so easy!!! The customer service has been outstanding!

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Jody!

Oct. 20th, 2020

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Verified Customer

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Elvira Gallegos

Javier was super friendly and had my information right away

6 years ago

Reply from SmileDirectClub

Elvira, this rating means the world to us.

Oct. 20th, 2020

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Verified Customer

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Steve Plumb

The braces quickly and comfortably move my teeth to where they need to be.

6 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Steve!

Oct. 20th, 2020

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Verified Customer

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Simran

They are super comfortable. You can't even see them on your teeth

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Simran

Oct. 20th, 2020

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Verified Customer

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Orly Martinez

Great customer service and easy to understand instructions and manuals

6 years ago

Reply from SmileDirectClub

Orly, we're delighted to read your review!

Oct. 20th, 2020

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Verified Customer

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LaEva

Very great customer service. Easy to understand and follow and it really works!

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, LaEva.

Oct. 20th, 2020

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Verified Customer

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Sara A Fuller

SmileDirectClub makes achieving my smile fun, organized, and incredibly simple.

6 years ago

Reply from SmileDirectClub

Thanks a million, Sara!

Oct. 20th, 2020

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Verified Customer

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Jennifer Weintraub

I feel like my teeth never looked so good. I just hope the stay this way!

6 years ago

Reply from SmileDirectClub

Hi Jennifer. Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Sep. 23rd, 2020

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Verified Customer

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PSM

They had amazing customer service and great results at an affordable price

6 years ago

Reply from SmileDirectClub

PSM, we really appreciate your positive review!

Sep. 23rd, 2020

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Verified Customer

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James Raines

Sometimes you have to readjust the to aligners which takes weeks .. so delay in results

6 years ago

Reply from SmileDirectClub

Hi James , we appreciate you taking the time to leave us this feedback.

Sep. 23rd, 2020

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Verified Customer

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Belinda

The aligners worked as expected. Very happy with my new smile

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Belinda.

Sep. 23rd, 2020

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Verified Customer

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Char

The process was quick and easy and my daughter smile looks great

6 years ago

Reply from SmileDirectClub

Hello Char, thank you; we appreciate your feedback!

Sep. 23rd, 2020

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Verified Customer

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Abelardo Téllez

They always there to answer and explain all my concerns , very effective.

6 years ago

Reply from SmileDirectClub

Abelardo, we really appreciate your feedback!

Sep. 22nd, 2020

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Verified Customer

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Phyleshia Jackson-O'Neal

The experience was easy and user friendly, with fast results!

6 years ago

Reply from SmileDirectClub

Phyleshia, we're delighted to read your review!

Sep. 22nd, 2020