Name: Candid
Rating: 4.8

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Melissa F. Haley Arlington Heights, IL

The quality of the aligners is awful. I've had 3 break off little pieces of plastic that thankfully I felt and was able to spit out. I don't eat with them in so I really don't understand why they are breaking, other than just bad quality. I liked that my treatment would be monitored by an orthodontist, but its completely hands off. I just get one message every two weeks that I can't reply to or interact with. They all just say "You're on track. Your teeth look great." I'm assuming its a pre-populated form. Not at all personalized. I was also told I could scan every 10 days which could shorten my treatment if I was on track and ready to move on. That is absolutely just a lie. It's not an option even after 6 sets of aligned. The packaging is pretty, but don't be fooled.

5 years ago

Reply from Candid

Hi Melissa. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 12th, 2021

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Meghan Daily Phoenix, AZ

Never use this company. Halfway through treatment I had to get a root canal done and they told me no problem, they would be there to resume treatment when I was ready. Due to COVID and issues with my crown, it took me a couple of months to be ready to resume. When I told them this, they told me since it was more than 6 weeks they would be charging me an additional $800. No one told me this ahead of time, and it completely would have been impossible for me to complete in their timeframe even if I had known due to other issues. Irritating, dishonest, terrible company. Try one of the other aligner companies because Candid will screw you over given the chance.

5 years ago

Reply from Candid

Hi Meghan. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 8th, 2021

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Danielle Wilson DuPont, WA

I love that with Candid you get your work with orthodontist and that you are able to do everything at home. It saves so much time not having to go to appointments.

5 years ago

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Antoine Dickens Baltimore, MD

I came to the DC location and worked with Saleem! He provided an amazingly fluid experience! These guys were very friendly, informative, patient, and awesome!!!

5 years ago

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Jack Sjogren Los Angeles, CA

Slow, uncommunicative, and unprofessional. Months after I sent back my moulds, I had to reach out to Candid to learn they'd never recieved them. Then, after my studio scan (where they had me brush my teeth in an office restroom next to someone peeing), I signed up for a payment program and was told an orthodontist would be in touch within a week and a half. After two months of payments, I'd heard nothing from the orthodontist, so I called the Candid helpline. The person who helped me was kind and helpful, but I could tell someone dropped the ball somewhere, as I was told the orthodontist just got to my case today (what are the odds?). This all leaves me feeling a bit gaslit by the company in general. I'll be writing another review after my treatment (if Candid ever gets around to it), but I felt the need to give a status report thus far since Candid keeps asking me to leave a review.

5 years ago

Reply from Candid

Hi Jack. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 6th, 2021

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Niyaa TyJah Catonsville, MD

The energy is everything. Everyone here is so nice especially Figs! He was a wonderful help , he informed me about the whole process. GIVE THAT MAN A RAISE !!

5 years ago

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Stephanie Bazant Ashburn, VA

Website is easy to navigate, purchasing and explanation of how this program works is fantastic. And customer service…..they are fantastic. I’m so pleased so far.

5 years ago

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Alicia Reckord

Friendly staff at the Atlanta Candid office. They provided a thorough explanation of process and made me feel really comfortable. I’m excited to get started!

5 years ago

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Damian Floyd Washington, DC

Lee and Jess were very pleasant and helpful during my visit. Gave a lot of good information and explained the process in a way that was very easy to understand.

5 years ago

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Ashli Dianne Rockville, MD

The staff was so nice, informative and helpful. I love that I will be working with an orthodontist and will be able to have progress checks every 14 days.

5 years ago

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Mollie May Peru, IL

Customer service is all over the place. I will need to do something, and I complete it, but then get an email saying I still need to do it. I talk to customer service and one time the person says I’m good and another they say I’m not. I was on one step for over a month and they wouldn’t tell me why I wasn’t moving on. I wore them for 22 hours a day and wore my chewies, but every time I took my pictures they said to wear them and use my chewies. Very discouraging. I like the product, but you can find the same product with a different company and different customer service

5 years ago

Reply from Candid

Hi Mollie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 15th, 2021

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Jason Amy Brunk

Klaudia was very knowledgeable and a pleasure to meet. Very efficient staff that treated me very well even though I showed up in work cloths, lots of respect.

5 years ago

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Em Brienne Detroit, MI

I have been very displeased with the vague, unspecific, and unhelpful comments on my treatment throughout this process. It seems as though every orthodontist uses a general template, and clearly does not even pay attention to what step their patients are in the process (my doctor said congratulations for starting treatment when I was in my last step due to a hiatus I had to take for the high demand of my career). I would've chosen to do in-office appointments, but sadly remote monitoring was my only option thanks to the pandemic. I feel as though I've been duped out of valuable money I put into this treatment, especially since it was aimed to getting my teeth straight for my wedding. Due to this fact, and the fact that after my last set they said I would need MORE treatment with the ssumption that further treatment would likely cost more money, I would say not that I was not happy with my results and service because I am NOT, but that I was content with moving to retainer wear and not continuing further treatment, especially with Candid. I would also like to note that anyone searching for treatment would NOT get a recommendation from me for Candid. I would steer them in the direction of your competitors in the hopes that the service is much better, even considering the higher price point. E, dissatisfied customer.

5 years ago

Reply from Candid

Hi E. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 14th, 2021

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Kara Burns Fontana, CA

Paula was amazing!!! The whole team was professional and everything was very clean. It was fast, informative and painless, highly recommend the Candid Team in Costa Mesa.

5 years ago

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Scott Walton Hoboken, NJ

Great staff, great service, beautiful studio office, and really high tech cool tools used to get a high resolution 3-D image of your teeth. Highly recommend.

5 years ago

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Kiran Parmar Concord, CA

Visited the Fremont location and met with Jordan. She was very nice and gave me a lot of information on the product! I’m looking forward to starting my treatment!

5 years ago

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Anne Maguire Fair Lawn, NJ

The Candid office is very clean, staff is very nice, and the technology they use to scan your teeth is amazing. Bobby helped me and was fantastic from start to finish.

5 years ago

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Victor Tortch Brooklyn, NY

Went in to get my teeth scanned in office and Nick was extremely helpful. Answered all questions and was very knowledgeable & informative about your products and services.

5 years ago

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Samiha Uddin New York, NY

Doquan is awesome and super helpful! He Answered all the questions I had and made this a super seamless process. I’m excited for my treatment to start.

5 years ago

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Kofi Sarfo Baltimore, MD

I visited the Fairfax Office. Lee made my experience less nerve wrecking. He answered all of my questions and made my visit here worth while! Will definitely recommend !

5 years ago

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Michelle Sims McLean, VA

I visited the Rockville location and was helped by Saleem. He was very professional, pleasant and polite. He addressed all of my questions and concerns.

5 years ago

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Leila Baltimore, MD

The people who work here are great. I had an insurance issue and everyone I spoke to was very helpful. I visited the DC and Brooklyn offices and everyone who helped me were great. Unfortunately I am not so pleased with the treatment itself. I had a small gap I wanted to close, and it wasn’t fully closed by the end of treatment.

5 years ago

Reply from Candid

Hi Leila. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 12th, 2021

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narissa walker New York, NY

My experience at Candid on the Upper East Side was AMAZING! Brooke and the rest of the team were extremely helpful and the process was quick, easy and very straightforward

5 years ago

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Pia Hyattsville, MD

Melanie from Fairfax, VA was awesome. She explained the process very well and answered my questions efficiently. The process was really fast and very affordable.

5 years ago

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Eva S Schildhause Miami, FL

I appreciate the convenience of this service, but I've been unhappy overall. I feel that Candid over-promised its service. I bought the service during COVID because I could straighten my teeth from home, but avoid the pitfalls of other tooth-aligning services where patients end up with long-term damage to their bites and teeth due to inadequate medical oversight of their care. Candid promised I would have a licensed orthodontist taking care of me at every step of the way. But, I don't feel like the doctor is actually taking care of me. The doctor sends a robotic note in response to my scans that does not seem to reflect the actual progress of my treatment. When I have questions or issues, I have to wait to chat or talk to a customer service rep on the phone or online, which often takes a long time, and this person ends up giving me advice on my orthodontic treatment - but they are not the licensed professional! That gives me bad vibes and I think borders on unethical practice. I don't think customer service reps should be giving medical advice about my treatment. If I could go back, I would absolutely pay a few hundred more dollars to see an orthodontist in person. I am a diligent patient and keep up with my scans, yet I am barely halfway through my treatment and it's been eight months.

5 years ago

Reply from Candid

Hi Eva. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 3rd, 2021

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Drew Vigilante Short Hills, NJ

It was very nice. It was my first time ever going to candid I went to the NoHo location and the people there are very helpful, very patient, and very kind.

5 years ago

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Heiko Seattle, WA

Both Jae and Jordan were very friendly. Jordan was friendly and explained everything to me patiently. The tech was cool and the office looked clean and inviting

5 years ago

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Shelby Rathbun Durand, WI

Super helpful, great customer service! Zou was very clear in his explanation of everything and walked me through all the steps. I'm excited to get started with my treatment.

5 years ago

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Keegan Sunny Seattle, WA

My experience with Emma D. was wonderful and easy. She was great at moving forward with the treatment process. Very helpful and answered my questions and catered to my needs.

5 years ago

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Jerolyn Gadsden, AL

I like the idea that Candid is a lot less expensive than conventional braces, and straightens my teeth over time, along with helpful representatives and orthodontic consult.

5 years ago

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Erica Philadelphia, PA

It went very well. Corey explained everything in detail and even helped with payment options. Overall I’m happy and look forward to getting started!

5 years ago

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Jaime Las Vegas, NV

Great customer service working with Luke, Zach, and Morgan. I appreciate the detailed answers to my questions and information that was provided. Would definitely recommend.

5 years ago

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Cameron Biskner Flushing, MI

I don’t have a lot to say just yet, because I’ve only been with candid for a couple weeks, but so far it’s been great! Super simple, affordable, and they’re so nice!

5 years ago

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Melody Reynolds Pittsburgh, PA

Haven't started treatment yet, but it's on it's way! Excited! The candid staff member (Kris) was super friendly and very helpful with all my questions and concerns!

5 years ago

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Erica R Upper Darby, PA

I’m happy with my treatment however, customer service is mostly impossible to reach. Because they’re hard to reach means that my orthodontist is hard to reach. Not happy with the long waits, no callback, and no response to emails.

5 years ago

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Bridget Wells Seattle, WA

It has been over six months since I began treatment and I was supposed to be done by now but am only halfway done. I made it through my first six steps (out of 11) with no problems, but then got stuck on steps 7 & 8 in that they had me wear them for a super long time. To be fair, I was on a trip for one of those steps and unable to wear my aligners as much. However, after being on step 8 for over a month (each step should be 14 days), they moved me back to step 6, which actually tells me that they made a mistake. Why did they move me forward to step 7 to begin with if my teeth weren't ready? So now I'm back in step 6 which I have been in for 3 weeks. I have been wearing the aligners according to schedule and using my chewies as they love to push you to do. I have a friend doing Invisalign and she doesn't have the chewies. I also didn't really use the chewies for my first 5-6 steps (because I wasn't aware that I should be) and got moved through those steps just fine. I don't like that this is all based off of scans and you can't even call or email them - only Live Chat - or talk to your assigned orthodontist. I also don't understand why they send you all the steps at one time. They should do the first 3-4 then make the subsequent steps according to how that goes. Then we could avoid this whole trying-to-force-my-teeth-into-this-predetermined-set-of-aligners when things may shift or change and/or need an adjustment. Overall, it requires a lot of work and self-monitoring on the patient's part, having to scan constantly and keep up proper hygiene (which can be hard when you're out and about and don't have somewhere to wash your hands or brush your teeth) and it's just very frustrating. This should have taken me ~7 months just to straighten a few teeth, but I'm stuck in this step they moved me back on and the problem teeth have hardly been addressed. It feels like this is going to drag out for much longer and I've already paid so I have to stick with it. At this point, I almost wish I'd just gone with regular braces and/or done in-person orthodontics.

5 years ago

Reply from Candid

Hi Bridget. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 22nd, 2021

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Allison Grondhout San Francisco, CA

My visit to the studio was great! Very professional staff who explained everything in detail. Studio was clean and I appreciated the technology they use

5 years ago

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Molly McHugh Chicago, IL

I had an amazing experience with Diane! She was super informative and personable! I feel so excited to receive my kit! Can’t wait for my kit to arrive.

5 years ago

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Alaina Roberts Santa Clara, CA

No real communication with orthodontists. Just a really short message from them. Also I kept getting these emails saying my treatment plan was "on its way" but I had already received the retainers and was 2 weeks into treatment. It seems like the communication is all over the place. I really expected more professional help and I have not been getting it.

5 years ago

Reply from Candid

Hi Alaina. Thanks for your feedback! We'll be sure to pass it along to our management.

Apr. 19th, 2021

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catherine lake Montgomery, AL

The customer service (pre-aligners) was excellent, Josh was informative and knowledgeable. Fingers crossed it continues just like this. I have not received the aligners yet

5 years ago

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Nasim Fairfax, VA

I was seen in Fairfax location. The representative was very professional and good with explaining what to do during the scans. Relaxed and straightforward process.

5 years ago

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L P Cleveland, OH

Patrick was great, very friendly & helpful! All of my questions were answered and I felt very comfortable commiting to the plan. I'm excited to get my aligners! Thank you!

5 years ago

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Yabesera Washington, DC

I went to Rockville location and the staffs were very nice. I like how it’s very convenient. And I like the fact that how I am able to contact orthodontist.

5 years ago

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Justin Hersh Rockville, MD

Went to the Rockville MD studio. Great experience, very straight forward process they had me scanned and educated about Candid in under 30 minutes. Thanks!

5 years ago

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Aaron Andrews New York, NY

The ability to go into the amazing new studio to sit down with someone who was very knowledgeable, professional and personable is an experience I would recommend to anyone.

5 years ago

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Chelsea Tayrien CA

The cost is good, it’s convenient, and the scientific approach is appealing. It’s great to work directly with an orthodontist through the app too.

5 years ago

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Leticia Pollard-Torres Hightstown, NJ

It's only my 3rd aligner but is going great so far. Feedback from the ortho is very quick and they keep me updated on my progress. So far, I am very satisfied!

5 years ago

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Gwen O'Keefe Harker Heights, TX

Was impressed by the progress my husband made with the program so I joined myself. The rates have increased over time but that is to be expected from a good product.

5 years ago

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Benjamin Bonnet San Francisco, CA

Detailed walk through of the process with clear explanations. The process to scan teeth is probably faster than prints and more accurate. The team was pleasant and punctual.

5 years ago

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Samantha Daley Atlanta, GA

Kate was professional, knowledgeable and made me feel comfortable. She also sanitized everything and changed her glovesultiple times. It made me feel very comfortable

5 years ago