Best Western offers guests a choice of the following hotels based on customer's needs and budget: BEST WESTERN® BEST WESTERN PLUS® BEST WESTERN PREMIER® BEST WESTERN PLUS EXECUTIVE RESIDENCYSM BW Premier CollectionSM. The Best Western hotel brand has a strong global reputation for excellence, with yearly awards such as the following:

The prestigious TripAdvisor® Certificate of Excellence four times more often than the industry average.
International Quality Assurance Awards 2014-2015

Pet owners will be pleased to learn that Best Western is very pet-friendly hotel with more than 1,600 pet-friendly hotels across North America. Working with Cesar Milan, Best Western provides tips to make travel easier for guests and your pets. They also offer for an exceptional midscale value with the following amenities:

a welcoming environment
comfortable room,
breakfast
free high-speed Internet access
great service
Business center with copy and fax service

In North America, 49 percent of Best Western-branded hotels maintained an overall rating of four or higher, out of a possible five, as reviewed by TripAdvisor users. Positive guest feedback includes:

comfortable beds
clean rooms
nice helpful staff
close to public transportation and tourist attractions
very reasonable pricing

Best Western also offers what they call the "I Care" Cleaning Program. This program empowers housekeeping staff at Best Western hotels in North America to an innovative way of cleaning using tools such as Ultra Violet (UV) sterilization wands and UV inspection black light wraps to clean guest rooms and common areas. They also provide clean remotes or wraps for the remote control device and pillow and blanket wraps.

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The Bad

Pricing
Scrutiny

Best Western's long list of prestigious awards and brand popularity makes it harder to see the reality of the actual hotel experience, i.e. if they deliver on their promises. Guests should be aware that there is also a difference in quality between the economy Best Western and the higher tiered brands like the Best Western Plus and Best Western Premier. With each tier upgrade, amenities are delivered closer to what the brand promises, with pricing increasing substantially for guests only in the midscale demographic. Amenities promised have faced some friendly scrutiny from customers, such as:

Noisy locations in some major cities
facilities are not as good as the price
You get what you pay for, no more.
Small rooms
Communal balconies in some locations (limited privacy)

Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.

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The Bottom Line

Best Western holds a plethora of accolades in the hotel industry for everything from best website to best customer engagement. They have several brand tiers with increasing levels of quality, amenities and pricing. Guests get the level of quality they pay for. As a global brand with a solid reputation, guests can feel secure in what to expect, although it can vary on location and individual franchise owner standards. The hotel chain's universal appeal comes from its great staff, its convenient locations across North America and several other continents, and its commitment to providing personalized and caring guest experiences. As the world's most popular midscale hotel brand, Best Western's affiliation with so many partners allows customers to benefit from various discounts like AAA membership.

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User Reviews

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3.7

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332 Reviews

Review Breakdown

5 grade

39%

4 grade

27%

3 grade

13%

2 grade

3%

1 grade

17%

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Sara Theriault The Villages, FL

Sara & Al stayed at the Best Western on 133 Liberty Str. Thomasville, Ga. 10-19 thru 10-21, 2021 were part of the Convertible Club from The Villages Fla. 32162 The room very clean, enough towels. I went to the front desk to ask for an extra blanket, i received one. Claire and here crew went above and beyond., they gave us towels so that we could wipe off the dew from the night before. No hotels or inns every have done that. We just want everyone to know that will be coming back. We have never been to Thomasville, we will be coming back and staying at the Best Western on Liberty Street. They are quite an asset to the your company. I had asked for the web page so that i could make sure that my experience with Best Western was put in writing and sent so that they could be recognized for the great job that they performed.

5 years ago

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TS Saint Paul, MN

Overall, it was another pleasant weekend at the Best Western Plus Hudson Hotel, located in scenic Wisconsin. The entire staff worked as a diligent and respectful team in order to maintain the upkeep of the swimming pool, kitchen buffet area, front desk, and finally the luxurious private suites. My room was both pristine and sterilized, which reflects positively on the cleaning crew. Extra sanitizer was available too. In addition, everything was in working order, including the Fitness Center, Business Center, WiFi, T.V., electricity, and my favorite, the fancy Keurig coffee maker. At some hotels, when these items and amenities are not up to par or functioning properly, it can certainly disrupt the productivity levels. In Acapulco, my hotel didn’t have any water or electricity, for example. There was ample parking and security which is reassuring as well. On an optimistic note, the morning breakfast buffet was so delicious! We were given choices of the following: chocolate orange muffins, sweet chilled cranberry juice, and cereal to ham/cheese sandwiches, cinnamon twists, and a variety of fruit. For all of you amazing tourists, Hudson is wonderful for sight-seeing, fishing, boating, shopping, water skiing, and creative art shows. My favorite entertainment is to embark on the Grand Duchess or Afton Princess for a spectacular and panoramic afternoon cruise. It is a breathtaking experience indeed. In short, I highly recommend the Best Western Hudson Plus Hotel during your travels, or just for a fun getaway weekend. In the end, you will be highly satisfied with this affordable lodging choice. If you are a member of their Rewards Loyalty Program, you are automatically eligible for these perks: Extra points, monetary promotions, and discounts. Just ask for April, she will gladly assist you! Great service!

6 years ago

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Sheryl Connor Pasadena, TX

We stayed at the Best Western - Fort Stockton Texas, February 22nd, 2020. This was an awesome motel with a complimentary yummy evening meal with enchiladas and all the trimmings. The rooms were very nice, clean and had comfortable beds. We had two dogs with us in two rooms, and were so very impressed, this hotel had a dog park area for the dogs to run off their leashes - AWESOME!! The breakfast was also really good with a wide variety of selections. The front desk staff was very accommodating with any request, and all the staff was very friendly. I would not hesitate to highly recommend this Best Western.

6 years ago

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saluki fan from GR Grand Ridge, IL

I have recently stayed at the Best Western Saluki Inn in Carbondale Ill. 8-18 to 8-21-19 and was warmly greeted by Kirsten H at the front desk. The check in process was seamless and quick. I was completely satisfied with the explanation of amenities the hotel had to offer. The room smelled clean, looked great and like new, clean carpeting and roomy bathroom. The beds were soft and fresh smelling, comfortable to sleep on along with plentiful soft pillows to add up to a completely satisfying hotel experience that will bring me back to this home away from home. Kirsten gave us a great guest experience the whole time with a wonderful smile and smoothing voice.

7 years ago

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JL Stevens Canton, NC

My mother and I recently had to make an unexpected trip to the NC coast for some business. It is the middle of summer, we had no reservations, no plan on where to stay and no idea of where we would be able to find a vacancy. By chance, we landed at the Best Western Plus located in Swansboro, NC, and we are so happy we did. We arrived at the hotel around 10 pm on a Tuesday night asking if they had any availability for two nights. Our luck struck with a resounding, “we do!” The young lady who registered us was very helpful, informative, professional, and knowledgeable. The process couldn’t have gone any smoother. Our room was very clean, comfortable and fresh. It was well stocked and climatically ready for us when we walked in. The breakfast was a very pleasant surprise. There was something for everyone, including me with all of my dietary needs (diabetic, GF, Egg-free)! Every encounter with staff was genuine, professional and very friendly. We were encouraged to “have a fantastic day” and greeted with “I hope your day went well” every time we entered and exited the hotel. Our checkout process was AMAZING! Very quick, personable, and thankful are just a few words to describe the staff and how they felt about our staying with them. But one very impressionable event took place as we were leaving… We packed our belongings in our vehicle and got in. As we got settled for our last bit of business and long trip home, I realized I couldn’t find my special cup. I was immediately in a panic! I got this cup from my sweet granddaughter on my first Mother’s Day as a grandma. I got out of the car and started looking in the back to see if I had accidentally packed my cup – it wasn’t there. I informed my mom I was going back inside to see if I had left it in the dining area, but I never made it that far. As I headed for the doors to the hotel, a staff member was walking out with my cup in her hand. She was looking for me! She handed it to me, and all she said was something along the lines of “I figured this had to be pretty important.” You see, my cup reads “Best Grandma.” It is one of those that has a “lifetime guarantee,” but they no longer make this cup or pattern. To the very special lady who returned my cup, I am so very sorry I didn’t get your name, but I hope the look on my face and the tears in my eyes told you just how important this cup is to me. I thank you from the bottom of my heart for seeing it, understanding its importance, and hurrying to return it before I left. Most importantly, I thank you for your honesty.

7 years ago

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Anita/Alan Dickson Philo, OH

On July 20, 2019, we stayed at Best Western Plus Franklin Square Inn in Troy, NY. We couldn’t have been any more pleased with our stay. The girl working at the front desk went out of her way to make us happy and comfortable. At first our room keys wouldn’t work. After several trys, she decided the battery on the door receiver were dead so she called maintenance and got it taken care of for us. Meanwhile she guided us on where to eat our dinner (Dinosaur BBQ) which was awesome. If we ever have the need to stay in Troy again, we will definitely stay here. Our only problem we find with this hotel is parking. There isn’t enough parking and we had to leave our car parked in the parking garage all night. No charge but we would’ve felt better had we been able to park at the hotel parking lot.

7 years ago

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Corgimom2 Rushville, IN

We stayed 2 nights 4 adults, 1 dog. Our son had the dog, their room had a tiled floor and was very nice! I don't know. Why more hotels do not follow this. Any way we were moving our son and fiance I left a heirloom ship sitting on the tv/dresser. Did not realize it till 36 hrs later. When I called they retrieved it. Thank you to Robin and Sandy for returning back to Lubbock for my son and fiance, they went above and beyond. The overall decor and social areas were spot on to be comfy. Outside you had a grill /sitting area. An atrium inside where we had breakfast with our dog. The waitresses was very accommodating. Overall I give them a 10! Thank you!

7 years ago

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Dana Hatfield Bullhead City, AZ

I choose to use Best Western whenever possible. Reservations are easy to make. Rooms are always clean and modern with great amenities. The free continental breakfast is always a welcome sight in the morning. i found myself needing a place to stay for an extended period of time and found every employee to be friendly and helpful. Even becoming friends with a few. Prices are a deal for everything you get. Always feel safe when staying with them. recommend to everyone.

4 years ago

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beverly reid Jacksonville, FL

I recently stayed at SureStay Plus Hotel by Best Western, Clearwater, FL. The customer service I received was exceptional, while checking in an unwanted person was at the desk wanting a room with no money or ability to pay. Rubin handled this situation well. Because of the issue he gave me a discount for my stay. I was appreciative the day manager honoring Rubin's decision. Thank you Rubin. I will stay at the SureStay again, the management stands behind their employees. - B.Reid, Florida Resident

6 years ago

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Vivian Philadelphia, PA

My swim team is staying at Best western location west deptford... we are so pleased with the lovely kitchen lady....she was very pleasant helpful neat as well keeping breakfast are well stocked. One lady to cook and clean up after 73 team members. This hotel first to have kitchen lady who takes your trash for you, ask if we would like more coffee tea or juice and get it for us .

6 years ago

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Mike Ika West Valley City, UT

I enjoy staying at Best Western hotels. They all have free wi-if, free hot breakfast, and free parking. I recently went to LA and chose Best Western because I feel that the amenities and the price point are very reasonable. In my most recent stay, the staff was friendly, helpful, and courteous. The room was nice. Housekeeping did a good job each day cleaning and re-supplying the room.

6 years ago

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Kerry M.

Stayed at the Tin-Wis in Tofino. Two of the employees were outstanding! Rachel at the front desk went above and beyond. Got us checked in early and saw to all of our needs with a smile and great customer service! Poor Krista in the restaurant is a trooper. She had a tough staff to work with and did everything by herself. Major hustle amidst adversity and she is the only reason anyone would come back. Both should get commended and a bonus! Beautiful property.

7 years ago

star star star star star

Cheryl Duncan

Best Western in Watertown, NY is the friendliest hotel we have ever stayed at. Xavier was brand new but so patient with us and kind, Billy Jo, also on the front desk was a treat to speak with. In the breakfast room, Luis has-been so accommodating, friendly and entertaining. Even Gary, a cleaning guy was friendly. The housekeeping staff always greeted us with a smile and a good morning. Whatever management is doing in this hotel, it is working......we will be back again ...and again

7 years ago

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Sharon Rhea Ford Hudson, OH

For years, we stayed there twice yearly on our way to where I taught and home for the summer. Now that my parents are deceased and I have a spine injury, I still have to make the trip due to a house. I dreaded it without my fabulous Mother; yet, they make me feel part of the family. The people there are so amazing. Also, the hotel where I stay has upgraded the rooms and most everything in them, the lobby, and more. It deserves the highest recognition.

7 years ago

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Justin Veraldi

My stay at best Western beyond exceeded my expectations. Front desk Cristina was very personable and understanding. Charged properly compared to other hotels in the area, and was so friendly. Staying here was truly a delight. Will be back. 👍

4 years ago

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Deming,NM Tomball, TX

recently stayed at Best Western Deming,NM. I normally never do reviews but do want to give a review for Amanda the night Mgr in Deming. She gave us the best customer service I have ever recieved anywhere. She was extremely courteous and very helpful. Her customer service skills are exceptional. DO NOT LET THIS ONE GET AWAY! Robb Grove

4 years ago

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Janice Bell Cumberland, MD

Stayed in Cody Wyoming at the Sunset . Great room loved the size - beds comfy .very clean . Over all stay just wonderful. Lacked the hot breakfast due to Covid 19- But bagged breakfast and coffee, juice was great. Definitly will be my go to motel when in area. You ROCK

6 years ago

star star star star star

Eddie Rios Ogden, UT

Best Western has been around for a long time offering clean and economical lodging. I like to use them to keep my trip costs down. They have a friendly staff, and the accommodations are modern, clean, and ready. The low cost is the value here, and it's so worth the easy reservation!

6 years ago

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Caryl Burridge Ipswich, MA

Planned a much needed "date night" w/my hubby & stayed @ Best Western Plus in Manchester, NH. Highly recommend from Backyard Brewery, hot tub, pool, exercise room, complimentary breakfast bar & 24 hr. coffee not to mention reasonable price, clean & friendly!

6 years ago

star star star star star

Kimmi Riverton, UT

Great family friendly place to stay. We need two rooms to fit my family therefore the price is great. We are always able to get connecting rooms which makes me feel safe. Having a breakfast there makes it even easier for my family to travel.

6 years ago

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McKinzie Figueroa Provo, UT

Best Western is one of our favorite hotel chains to stay in. I love that you can find a Best Western Hotel almost anywhere that you would want to stay and if you have been to one before then you know exactly what you are getting yourself into. Their breakfast in the mornings is always really yummy and has lots of options.

7 years ago

star star star star star

Cristy Springfield, IL

Best Western Beach Resort in Ft. Myers, FL was excellent. Rooms were WELL equipped (including kitchen area), views of gulf from balcony, beautiful outdoor areas, great breakfast just to name a few. Short walk to a lot of restaurants and shops. Would highly recommend.

8 years ago

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Baj5527 Brigham City, UT

They are a very nice Hotel/motel. I have stayed there A few times and have been very satisfied. I stayed in Sacramento, California and in Atlanta and I think in Kansas City, Missouri. They are always clean, stocked with nice clean towels and smell clean. I hate when the rooms smell like smoke. My bills were always correct and the staff were always friendly and very accommodating to any requests that I might have.

6 years ago Edited September 14, 2021

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Anita Long Beach, MS

I've stayed in Best Westerns in several states. This is a great company. They're clean, safe, affordable, and - most important- pet friendly. The breakfast is always better than I expect. With so many locations nationwide, you can expect a quality and consistent experience. Call ahead to make sure that pets are allowed. I've run across the occasional location that doesn't allow pets.

6 years ago

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Aimee Bache Elizabethtown, KY

Best 7 weeks spent ever. Down there on business. Very clean and felt like home. Brianna and Alexis were the best and did a great job with checking in 18-30 people. They even accommodated our breakfast schedule

5 years ago

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John Davis Miami, FL

Stayed here for a few nights...|Nice and helpful, the breakfast is great, they offer great quality food, unlike some cheap food you get in most other hotels. The rooms are clean and the beds comfortable.

6 years ago

star star star star star

Jayanthi Omaha, NE

It was worth the cost.. very economical and also the kitchenette was very good when you travel with kids. Room service was very good. only problem was their wifi...it definitely needs to be improved.

7 years ago

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Anne Sainsbury Orem, UT

I have never had a bad experience at a Best Western. I would not say that I am the most picky when it comes to choosing a hotel but the basics were covered for me when staying here. The room was clean, service was good, breakfast was good, etc. The best part about staying at these hotels is that pricing is usually much more affordable.

5 years ago

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Dave Spokane, WA

Best Western is my favorite chain. It hits the sweet spot for quality and price. The quality is so good that I don't need to spend more on a fancier hotel. And it's not worth spending less money and sacrificing the quality you get at Best Western for a great price. Great included hot breakfasts, amenities, staff and rooms.

5 years ago

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Vicki H. Poolesville, MD

We have always been pleased with staying at a Best Western. They have reasonable prices, pleasant rooms and have often been conveniently located in some of the smaller towns we have traveled to for our biking trips. Service people have always been helpful and friendly.

5 years ago Edited September 14, 2021

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Leonard Thompson Show Low, AZ

This is a good hotel, and a nice place to rest and relax after a long day driving in the car. We have always appreciated the fast check in process, the cleanliness of the hotel and rooms, and how quiet the rooms are from all of the possible noises from the other guests.

5 years ago

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Jungle55 Coeur d'Alene, ID

I loved our room at the Best Western in Coeur d'Alene, ID. Very clean and super nice room. Stayed in the queen suite and it was amazing and the pool and hot tub area were very clean and nice. They gave us nice to go bags for Breakfast due to Covid restrictions, but it was delicious!

5 years ago

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Terin Layton, UT

Whenever we travel, we know if it’s a Best Western it will be a nice stay. The suite we recently stayed in was beautiful, clean, and spacious, and the tub was huge! It was a comfortable stay and will definitely be going there again.

5 years ago

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Gavin Barkum Madison, MS

Best Western has brought a great experience in staying in a hotel for a few nights. Excellent staff that are always at the ready to help clean your room, give towels, and do a terrific job of making up beds. Would recommend this Hotel when on vacation.

6 years ago

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Brittany Wilkinson Herriman, UT

We love to stay at the Best Western in St George UT. My kids love their pool in the hot desert sun and we love the free breakfast. We know Best Western to be a trusted company and we feel comfortable choosing Best Western for our vacations.

6 years ago Edited September 14, 2021

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Yvonne ,

We’ve stayed in Best western rooms many times, especially in southern Utah. We have always had a pleasant experience with the staff. The facilities all around are always clean, well attended, and we’ve always felt safe. The Continental breakfast offered is fresh. The price is very reasonable. I would recommend staying at a Best Western.

6 years ago

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Nicole Jones Sandy, UT

Highly recommend! Cleanliness and well-maintained are two things that come to mind when staying at the Best Western. Their staff is always friendly and their food is wonderful! Looking forward to our next stay at Best Western!

6 years ago

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Braylyn Linford Lehi, UT

I just turned 40 years old and I have stayed in best Western :-) tire life I’ve only had one bad experience which was in the Boston area but customer service is great the rooms are clean it ensures everything my family and I need their continental breakfast is perfect and as a mom we appreciate those things

6 years ago

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Michelle Schow Saratoga Springs, UT

I recently stayed at a Best Western and they provided excellent customer service. They really went above and beyond to ensure my needs were met and I was comfortable. They also had a really nice continental breakfast with an omelet bar.

6 years ago

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Zac Cannon Long Beach, MS

I stay at Magnolia Bluffs Casino and Hotel (part of the Best Western Family) every December for a conference. I love the amenities and the comfort of the rooms. The beds are relaxing and not too firm or soft. The breakfast is extremely wonderful and you have lots of options!

6 years ago

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BJ Tenney Woods Cross, UT

Best Western is my favorite budget hotel line. I feel like they are very consistent in their delivery across the properties I've stayed at. The rooms are clean, the tvs work, the employees are nice and they have a good breakfast. Properties with pools are well kept and they're perfect for families.

6 years ago

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Joann Kreiger Royal Oak, MI

If you're looking for a great breakfast, come to the Best Western, in Gaylord, MI Lorraine has the best breakfasts, they are amazing and so is Lorraine.👍👍

7 years ago

star star star star star

floyd watson Laguna Hills, CA

Excellent family motel.Rooms are roomy and food that is provided is usually good and plentiful. Beds are comfortable and many times when available we are ugraded.

7 years ago

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Jose L. Texidor, Jr.

In my particular circumstances the convenience, accommodation, and flexibility in response to my unusual time arrival which proved to be extremely beneficial. Thank you

7 years ago

star star star star star

Mary Hamer Missouri Valley, IA

Best price for a very nice stay. Great beds, always clean where ever I have stayed in one. From Colorado to Knoxville Tn. We look for a Best Western.

7 years ago

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John M Stanley Burleson, TX

Best Western Plus hotels are very good value for your money - very comfortable beds, great rooms, clean, wonderful meals - excellent value for overnight stays!

7 years ago

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Marci Randall Sandy, UT

Have always had good luck staying at best Western! The rims are very affordable, and I clean… If you don’t need any of the glitz and glam, just a room to stay with my family people, best western is a great choice

4 years ago Edited January 27, 2022

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William King Herriman, UT

My family often goes to Best Western hotels while on trips. The people are always nice, and the rooms are usually clean. The breakfast is very tasty, I especially like to make my own waffles.

4 years ago

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Kelly Stanley Orem, UT

Every water polo tournament I had we stayed in a best western and I never had any complaints. The place was clean, the pool was always fun, and the breakfast is the best continental breakfast that I can remember.

5 years ago Edited September 14, 2021

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Lydia Griffin American Fork, UT

Amazing! When ever we go out of town we stay at Best Western. We especially love the Anaheim, Best Western Inn and Suites! It is very clean and close to Disneyland, it also has a very yummy continental breakfast.

5 years ago

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