Name: Best Western
Rating: 3.7

star star star star star_border

take7 Sandy, UT

Probably always the cheapest among the hotels we search when we're in an area and need one. Some are better than others. I don't mind it when it's just me. Their locations are good and they do an ok job with their services. Some rooms haven't been as clean as I would like and the cleaning during the stay sometimes isn't either.

6 years ago

star star star star star_border

Mhorne182 West Valley City, UT

Best Westerns are typically good but can be hit or miss. We usually have a good experience but there are several locations out there that are unacceptable. Make sure to research and read reviews when deciding whether or not to stay at a best western

6 years ago

star star star star star_border

Reckholdt Draper, UT

We travel often, and Best Westerns seem to be the most accessible hotels everywhere we go. We know it is a trusted brand and we know it will always be decent. We make sure to read the reviews for each individual hotel because some are a little more worn. However we have stayed at a LOT of Best Western Hotels and have never had a bad experience.

6 years ago

star star star star star_border

Wendy Liu Bethesda, MD

The staff have been wonderful and the breakfast has many choices each day. Parking is free and plentiful. We used Google Maps to get here from the airport and it took us right to their front door. The room was nicely cleaned and is serviced every day.

6 years ago

star star star star star

Kathryn American Fork, UT

I have really enjoyed the comfort and cleanliness of all of my Best Western Plus stays. Whenever you are traveling and looking for a clean and comfortable stay for a good price, Best Western Plus is a great way to go!

6 years ago

star star star star star

Jorden Laird Front Royal, VA

There always seems to be a Best Western when I need to unexpectedly stop on a long road trip. The rooms are decent and clean, if just basic, but that's fine too. I always get a good night sleep.

7 years ago

star star star star star

Sadie Moellmer Las Vegas, NV

We had an absolute amazing stay here at Best Western, our host Makari W was so friendly and personable it really made us feel welcome and enjoyable!

4 years ago

star star star star star

Anoushka Ahuja Berlin, CT

I stayed in a Best western on my drive to FL and I was pleasantly surprised at the comfortable room and overall decor of the hotel it was nice

4 years ago

star star_border star_border star_border star_border

Ron Leone Victorville, CA

Manager refused to print out receipt for me. He said printer problems and would email. When I drove home (250 miles away) I got receipt and saw a fee of $50 claiming I smoked in the room. I haven't smoked my entire life and asked manager how he came to that conclusion. All he would say was that the room smelled like smoke. No other evidence. Even when corporate headquarters called him to negotiate at my request, manager stood by his claim. I WILL NEVER STAY AT A BEST WESTERN AGAIN! NOT EVER!!!

4 years ago

star star_border star_border star_border star_border

Sue Lieb Coatesville, IN

If I could give zero, I would. We were charged $195 for what amounted to a $39 motel. There was mold, leaky plumbing, peeling paint, and a stench that could best be described as a combination of dirty socks, hound dog and mold. Truly disgusting. Customer service is a joke! This wasn’t a tourist town or high volume travel spot. It was a small town in Pennsylvania. This hotel was truly a dump, Best western’s offer was a $25 travel card?? Really. Do they think I’d stay at another one?

4 years ago

star star_border star_border star_border star_border

Damian Okeefe Hollister, CA

Best western poppy inn , Lancaster Ca. total disappointment. rude staff, charged a $200 incidental for an incident that never happened in my room, tried to contact and resolve the mistaken issue. no reply after 3 attempts. tried emailing the manager Manny S, B, no reply, was charged a total of $412.98 for one night in a budget room, this place is a total fraud and the staff is extremely rude! I would advise staying clear of this place unless you want to get ripped off and treated poorly! I work to hard for my Monet to get treated in this mannor.

4 years ago

star star_border star_border star_border star_border

Dr David Ira Gross Hempstead, NY

We found the Lake George Best Western totally unsatisfactory. The staff was rude. Items promised were not present ( microwave, pool view, lake view ). Breakfast room was overcrowded and covid unsafe. Indoor pool had a layer of greasy film on it. Formal complaint to guest relations has not been responded to. We did not receive the gift certificates promised for each night stay.

5 years ago Edited September 14, 2021

star star star star star

Gyla Bushong Cornelius, OR

Carmen,Tania,Susan & Jess every nice and helpful. Love the breakfast,bed comfortable, beautiful 24hr pool,hot tub&sauna. Great Location.

5 years ago

star star_border star_border star_border star_border

Heather McCarthy Fairhaven, MA

Best Western Laconia has unacceptable business practices, I had a reservation, did an online confirmation that I needed to check in late and when I arrived they had given my room away and marked me as a no show even though I had a email conformation from their website showing I confirmed. The charged me a no show fee, and are refusing to refund me, I did not no show and in fact had confirmed and did not get a room. I will not be doing business with this company again.

5 years ago

star star_border star_border star_border star_border

Mary Dieke Broomfield, CO

Our stay at the Best Western in Macomb, IL will not get a good review. The carpets were dirty, hardware on the chest of drawers was missing, the bath/shower faucet had pink slime in the fixture. I asked for wakeup service which never happened. We were there for 3 nights. The first two nights we were charged $104.99 plus tax and the third night we were charged $149.99 because the town had Heritage Days. This was price gauging. I would think twice before booking this hotel.

5 years ago

star star_border star_border star_border star_border

JOSEPH KING Morganton, NC

Milford, Ms Our 3-day.May stay was highlighted by 1) no breakfast at all due to "supplier issues" 2)arbitrary skipping of room cleaning without notice 3) atmosphere was negative. Lobby and check-in empty and depressing. This hotel was obviously still trying to cash in Covid. Also we sent a letter to Best Western corporate and got some off the shelf apology. Never again for us

5 years ago

star star star star_border star_border

Zabsanti Amite, LA

Best western has some decent hotels. The issue mostly stems from their older hotels having been badly taken care of. Those hotels often smell like cigarettes and caused my parents to have very bad coughs.

6 years ago

star star star_border star_border star_border

Cade Boudreaux , FL

My stay at the Best Western was not good. The rooms were messy and the people next to me were very noisy. I woke up early for breakfast and the breakfast was not that good. I would only stay if it were the last hotel I had a choice to stay in.

6 years ago

star star star star star

Jeff Kunish Denver, CO

Best Western off of Hampden & wadsworth, Yamissa at the front desk was great! Best green chili ever in the bar/restaurant. Nice room.

6 years ago

star star star star star_border

Molly Keogh Ogden, UT

We have always had great experiences at Best Western. The Hotel was clean and well maintained. The breakfast was great and kept all of our kids happy.

6 years ago

star star star star_border star_border

Mickey Mangum Long Beach, MS

I've stayed in several Best Western's. It is a lower end hotel chain but I've found them to be clean and courteous. You just have to know what your are getting into. It is not on the level of Marriot, etc.

6 years ago

star star_border star_border star_border star_border

Charles Pope Crystal River, FL

We use BW about 5/6 times a year, last was this past weekend in Mulberry FL. HORRIBLE HORRIBLE, smelly, tolit running all night, rude, coffee machine broken, "go to your room and make it " was heard by the dozen people that showed up for breakfast, eggs, biscuits and gravy, COLD. Never again for us, and maybe several other senior ball players that were there, hate to see this happen with one very bad experience.

6 years ago

star star_border star_border star_border star_border

Joel Holland, MI

Workers were very rude. They did not give us privacy. Every other hour, worker would come to our room, checking up on us out of all the rooms there was. We were quiet and respectful to him. He was giving us attitude for no reason. We were trying to have a fun night, and they ruined it. Will never come back again. I’ll let my friends/family know. Do not recommend to anyone.

7 years ago

star star_border star_border star_border star_border

Sharyl Murphy Cross Lake, MN

Booked several rooms for a Conference in St. Cloud, MN and the rooms were dirty, mold, fruit flies and had an odor in all! Will never stay in this hotel again until they make some renovations to this hotel! Several others part of our Conference had the Same issues! Many many unhappy people over the last 3 nights. Front desk did nothing to compensate us

7 years ago

star star_border star_border star_border star_border

Sheri L. Arant Temecula, CA

My company rented 11 rooms at the Best Western Hill house in Bakersfield, CA and it was the worst hotel I've ever stayed in. Everyone of us had the same experience. Our stay was 6/10/19 through 6/15/19 and it was 100 + degrees everyday. The air conditioner is on a sensor that turns it off when you leave the room, the water barely gets hot enough to take a shower, one of our trucks was broken into the first night there and the parking lot is a nightmare, 1 way in and 1 way out. DO NOT stay here.

7 years ago

star star_border star_border star_border star_border

Yvonne Pabe Richmond, VA

We checked in at the Best Western Miami and was told the only way to get in was to go to the back of the building and come in thru the employee entrance because they handicapped entrance is broken and has been for DAYS!! We asked for a handicapped room with an Ocean View and well they don't have any either. If you're handicapped you can get a partial view and that's it. My husband has Parkinson's and because of his condition this will probably be our last vacation and this is what we get

7 years ago

star star star star star

Sam

The absolute best of the Motor Inn/Hotel mid-tier providers. Always clean, good rooms with above average amenities for the price.

7 years ago

star star star star star_border

Vincent J. Rizzo

The property was an older one but kept up rather well. Rooms were clean and spacious. Beds were comfortable. and the staff was friendly and helpful.

7 years ago

star star star star star_border

Thomas Hullinger Pleasant Grove, UT

I have stayed at Best Western many times over the years and they have what I need and want. A good bed, a hot shower, cleanliness, and safety. They are great!

8 years ago

star star star star star_border

Tom Pleasant Grove, UT

Best Western has a wide range of hotels, but if they have the Best Western name I can trust that they will have everything I need to have a great stay.

8 years ago

star star star star star

Nana Asiata Herriman, UT

The service there is great, and so is the room service. The Pool and spa are great for me and my siblings also! The breakfast is amazing!

8 years ago

star star_border star_border star_border star_border

Susan Stewart Salt Lake City, UT

I hate whenever my husband books us at a Best Western. I'm known in my family as a clean freak, and those places never seem very clean. While it has been many (around 25) years, there was one time I threw back the covers and found bugs. I freaked out and we went somewhere else. I have gone back out of necessity, but it was literally the last option.

9 years ago

star star star star_border star_border

Aubrey Rentschler Salt Lake City, UT

We stayed at a Best Western for our trip to Disneyland and were impressed by the staff and great breakfast. Not to mention, it was nice to be in walking distance to the park after a long day.

9 years ago

star star star star_border star_border

Gabe Burton Riverton, UT

Good deals, especially through Expedia, but they get good channels. The couches always seem super stuffy, and the front desk lady at my last stay was quite rude. Wouldn't even show me where the elevators are, and my brother is handicapped!!

5 years ago

star star star star star_border

Mark Benson Nakhon Sawan, 60

Best Westerns are fairly nice hotels. The employees are kind and the room itself was clean. Complimentary breakfast was good and I enjoyed my experience. I plan to stay there again need be.

5 years ago

star star star star star

Tammy West Valley City, UT

You always know you’re getting a great value when you stay at a Best Western. The rooms are clean and well kept. The staff is friendly and make you feel at home.

5 years ago

star star star star star_border

Mckay Jensen American Fork, UT

I went to best Western down in Page Arizona and it was nice. They had a nice room, they didn't have the best beds. The best part was the breakfast in the morning. I would go again because of the breakfast.

5 years ago

star star star star_border star_border

Amalia AMLU5848 Arvada, CO

These hotels are not expensive, but they often lack amenities other hotels have (e.g. pools and breakfast). If you are looking for a place to stay when you are on the road, I would recommend it. However, I cannot imagine spending more than a night or two at a Best Western hotel.

6 years ago

star star star star star_border

Rathan Kumar Trabuco Canyon, CA

Many locations that are always convenient for my staying and hotel stops whenever I travel worldwide and especially domestic. Customer service and welcome desk have always been pleasurable.

6 years ago

star star star star_border star_border

Benjamin LeBlanc Norcross, GA

Best Western is one of the better mid range to low range price options when it comes to hotels. Their are a fair amount of luxuries provided by the hotel so you could see that you get your moneys worth. Do you need noted however the room service and customer service is not always the best.

6 years ago

star star star star star

Logan Hudson Norcross, GA

Best western provides a comfortable sleeping experience for the price. The breakfast is really good and housekeeping does a wonderful job keeping the place clean.

6 years ago

star star star star_border star_border

David T Ogden, UT

I admit that Best Westerns aren't nice, but they are my go to when road tripping through smaller towns where other hotels aren't. They normally are a priced below some of the other recognized names, and most of the time you get a clean room and decent breakfast.

6 years ago

star star star star star_border

Jacob American Fork, UT

Best Western is a great place to stay when traveling. We love to stay at Best Western when visiting Disneyland to be super close and have the best deals as well as complimentary breakfasts.

6 years ago

star star star star_border star_border

Roberson Salt Lake City, UT

Best Western is your average hotel, rates are relatively reasonable and the cleans appear somewhat clean and put together. Most usually have some secondary amenities such as a pool or hot tub, the quality can really depend on where you are.

6 years ago

star star star star star

Hunter Pleasant Grove, UT

I went on a hunting trip and this was the only hotel that was within a reasonable distance of where we were going. Everything was fantastic about them. The room was awesome!!

6 years ago

star star star star star

Fernando Delgado Tempe, AZ

Love staying at best western especially the one in rocky point mexico very cheap compare to other hotels in the area and great customer service super close to the beach. :)

7 years ago

star star star star_border star_border

Amber C Frey San Diego, CA

For a hotel that's on the cheaper side of hotels est Western is pretty good. I've stayed here a couple times at multiple locations and every time my room has been very clean. The pool areas are usually pretty pathetic looking but I never use hotel pools anyway.

7 years ago

star star star star star

Kathie Bowman Lakeside, CA

I used to stay in the best western quite often. They were always so nice and everyone always had breakfast in the morning. the rooms were nice and clean

7 years ago

star star_border star_border star_border star_border

Sandi White Ottawa, ON

Dirty filthy. Carpets everywhere were dirty and weren’t vacuumed at all while we were there. Dirty floors all around the pool. Connection to watch movies on tv wouldn’t work. Had to get the heater reset before it would work. Kids were constantly jumping in purposely slashing people. Stayed before and loved it this time not so much

4 years ago

star star_border star_border star_border star_border

Steve Flanders Memphis, TN

The staff are very rude, the room was still dirty when we got it, and they charged us extra for being 15 minutes late for check out. Honestly the worst experience with hotels I've had, the only upside was the subway inside of the hotel, other then that this hotel is horrible

4 years ago