Best Western

Best Western is my favorite budget hotel line. I feel like they are very consistent in their delivery across the properties I've stayed at. The rooms are clean, the tvs work, the employees are nice and they have a good breakfast. Properties with pools are well kept and they're perfect for families.

Room 122 has a ant problem so we got moved to room 114 that has black mold on the bathroom ceiling. The front desk lady is so sweet and over worked . She has no help and doesn’t get to get breaks which is so unfair to her . Breakfast eggs were all salt and need more for all the people your feeding in the hotel. Pool was great & prices were good.

Worst experience ever. The hotel staff lacked Clear communication with the customers. The bathroom exhaust did not work there was mold and rust on the restroom ceiling. The wood cabinets we’re falling apart war on the edges. The lamps were missing lightbulbs. The room was over all dirty. I found myself doing the work of the staff at hand because they were to lazy to get off their butts to service the customers. They did not go out of their way to do 100%. I would never recommend best western to anyone, you guys are not the best and should change the company name to the worst western hotel. I have pics to prove the above.

We have been traveling cross country for 21 years and have never stayed at a best western until now but never again. We stayed at the BW in Grants, NM and out of all the rooms we've rented over the years this was the worst. The floor was wood flooring and you could see weeks of footprints on this floor that looked like it was never mopped for sure but not even swept with debris everywhere on the floor. The shower was absolutely disgusting with mold and hair all over it ( my wife had to scrub it before use) that's pretty pitiful. The phone didn't work, the refrigerator made an obnoxious humming noise, the bathroom looked like it had been wiped down with a rag they had used on every room they TRIED to clean. Everything they wiped with that rag had a white streaky residue, it was disgusting. The room was so bad that we had a room reserved at the Best Western plus in Kingman and cancelled the reservation and drove the extra 6 hours to come home instead. What a pitiful excuse for a hotel. I know this review won't make the cut for you because of the "specific invitation" question below but there are other venues for getting the word out. Go check the room and see for yourself, Room 221.

I stayed at Best Western, Waterloo, ON (547, King Street N, Waterloo) at the end of Aug, 2021 for 3 nights. I stayed at many Best Western locations before as this hotel has a good reputation. But I will never go back to BW Waterloo again. When I checked in I noticed that bathroom sink has got clogged. I immediately informed the front dest and requested for a new room. They did not provide a new room but said will fix it very soon. That night I called the front dest more than 5 times but no body pick up the phone finally I had to go down to check about the clogged sink. Promised that it will be fixed next morning. I went out that morning and informed again to fix the sink issue. When I came back after lunch I found nothing has been done. So I got angry and had to yell at them to send someone to fix the issue. Very poor customer service and hotel maintenance. I also found that the bathroom shower drain clogged too. The person I was dealing at the front desk seems to be the owner. Be careful next time when you go to BW Waterloo.

Dog urine, cigarettes, and horrible customer service! When moved to a 3rd room as the first two smelled, I left my passport in the first room. Hotel staff found it but did not notify me. They had it for 4 days before I backtracked and called them. The six-hour trip to pick it up put me 30 minutes away from missing an international flight, all because hotel staff were unwilling to make a phone call to let me know that they had it. I understand them not calling every customer who leaves an item behind, but … a passport - unforgivable! The GM’s response to my complaint was uncaring and unacceptable. If you are looking for dirty and rude, this is the place for you!

#72126064726896 Absolutely horrible so worst western plus cedar bluff inn in Knoxville. So I book the room though Expedia ... as always in 10 years never had a issue. 120$ a night paid it ..... I finally get there after driving 14 hours .... only to discover not only do they want there money but supposedly simply because I booked thou Expedia ... they wanted another 150$ ran and placed on hold for incidentals.... so just for me to stay one night they wanted 270$ ..... couldn’t just have my card on file no no (like everyone else) and to top it off they wouldn’t accept my American Express. Wouldn’t refund my money ... nada. So I was forced to sleep in my truck. No shower no bed and a 16 hour work day up next. But that’s not the best part .... as I’m a dealing with this two older white men walk in (I had reservations and gold status with Expedia) she offers them a cheaper rate and they don’t have to pay the 150$ hold.... talk a bout blatantly racist I’ll never be staying with this chain again.... still waiting for the refund by the way 🙄 🔫

My experience, was in Best Western Plus Miami Florida Biscayne Boulevard. On a Friday night late night two weeks ago today, I checked in for three nights the total came out to $764. When I woke up the next morning the young gentleman at the front desk and ran my card for multiple charges. Not only the hundred dollar deposit, but my account started with close to $1,900 and it was down to $200 if that gives you an idea of how much money they took out of my account everything was in pending I could not call my bank because it was the weekend. Then one of their lovely Associates decided she wanted to hide $700 from her boss however my bank statement showed the boss found the hidden money. Her name was Jazz she's very nice person. So not only did that ruin my whole vacation weekend here we are two weeks later and my car just got ran last night again by Best Western Plus for the amount of $624.75 and another amount of $100 and I'm not even in Miami. So here's my suggestion unless you're using cash I would never stay at this facility again. This has been a two-week long nightmare then I'm still struggling. Anyone who works as hard for their money as I do and goes on vacation only to have it completely ruined by Hotel franchise should not be in business. By the way they still charge me for the room my suggestion I would not stay there ever again

The rooms are great value; BUT the property is a dump. It promises a 100% smoke free environment but they allow everyone to smoke 24/7. The ground is covered with cigarette butts, and the open balconies are full of homeless vagrants who smoke and spit 24/7. The hotel's parking lot is full of homeless people all day long with them detailing their cars, partying and hanging out in the parking lot. Our cars were covered with trash each morning after all the partying. Loitering is permitted 7/24. There are NO signs to prevent this. Complaining to the front office was a waste of time. They asked me to act like an ADULT! People hung out outside my room door partying and smoking, and it was allowed by MANAGEMENT. I was informed that if a person is at least 6 feet away from me, then I should allow the other adult to do as they please. Signs are posted everywhere stating NO Smoking, I saw an employee smoking right in front of it, then rip the sign off the wall. Turns out that this employee lives at the hotel with his grandparents, parents and two siblings – all in one room! Employees and long term residences roll their cigarettes from discarded cigarette butts. They roll their cigarettes right in front of the OFFICE window. The hotel saved a lot of money with my three week stay as I NEVER used housekeeping to clean my room; I just changed linens and asked for supplies. Often housekeeping did not have the appropriate linens with them so I would need to go to the front desk to request my items so I could shower or use the facilities. By the way, housekeeping does not exchange or change linens immediately. They take your from your room, go launder them and then return them, if they remember, several hours later! I guess they do not have an inventory – this is ridiculous for a hotel. Right now, I can get a one room king suite at the Lawrence Welk Resort for $129 per night – I am paying $127 a night here! My daughter wants to stay in town. Due to the neighborhood, the El Cajon police visited the site on a daily basis, sometimes twice a day. A lot of fights occurred in the rooms where yelling and a lot of profanity was verbalized. Management was indifferent! They just did not care enough about their jobs or the hotel. The hotel is pet friendly and a few huge pit bulls were allowed where they fought with each other in the parking lot. Their rooms had Beware of Dogs signs because they were long term residence. Several residents have cats too! Just a comment – not a concern. Maximum pet weight is 30 pounds. The pit bull I saw for 10 days was at least 100-130 pounds. The rooms were nice and the beds were comfortable. Parking was free. A lot of fast food restaurants within walking distance. The neighborhood is surrounding by a lot of homeless people who after dark are allowed to sleep between our cars. Poop is all over the grounds and sidewalks. I learned on day (10-11) that a lot of the guests at this hotel have lived here for years and basically they have overrun the management of the hotel. The manager informed me that she preferred guest that lived full time in the hotel instead of regular guests. She blatantly asked me to leave the hotel because she preferred the non-complainers! I contacted the Corporate Office to inform them of the issues and harassment that I have experienced and they said they could do nothing about it. They will not permit communication to anyone other than hotel staff and the hotline. They told me that there was only one of me and three of them, so they outnumbered me – so they believe the employees. I am a disabled senior citizen with a disabled grandson. Management accused me of vandalizing the hotel, when a resident of over one year (room 305) admitted that he was doing the vandalizing. I watch several employees roll cigarettes and joints right outside of the managers office. Management stated that it was acceptable! Maybe legal but my grandkids had to step over them daily. Every night, between midnight and 4 am, someone would knock on my door asked for the previous resident or to buy drugs. Management did not care. Sometimes management would knock on my door at 3 am to accuse me of making loud noises when we were actually ASLEEP! They overtook the room to investigate but found nothing. My rights were violated and well as a sound sleep. One night they called me several times over a two hour period insinuating that we had a water leak. We did not have any leaks, and they never came to the room – just called us constantly and interrupted our sleep. No cameras or security available to protect my family. If you do not mind living in filth and are on a budget, this place is for you. Hope you don't mind stepping over people and dog poop as well a noisy, crowded and filthy environment, as well as dishonest employees and management.

I stayed at the Best Western in Brigham City, UT. As the saying goes you don't get a 2nd chance to make a first impression! I have stayed at other Best Western locations, so expected a similar level of service. It is unfortunate that it was a complete disappointment to me and my wife who were celebrating our Anniversary. I overheard the front desk gal saying that all of the rooms in the entire hotel were booked to another employee! This concerns me as we are in a pandemic and they are obviously not following the guidelines set by the CDC to only sell out 50% of the rooms at a time, so they can leave a room vacant for 24 hours! In saying this I did not feel the cleanliness of my room was up to par as I was advised the maids take 20 minutes to thoroughly clean it!... I am unimpressed! I was there last month and there were young children of the employees running around up and down the halls, I asked where there parents were and were told their moms work there. Great that your boss does not care if you bring your kids, but your guests do! We simply wanted to enjoy a dinner I ordered to be delivered and watch movie in peace! There also appeared to be construction going on, so a bit on the noisy at times. Our window also had no view as it was tarped off to be painted I suppose. 3 or 4 months ago we were also there and their elevator was under construction and it appears that they just left the mess and halted the project! lugging our bags up the stairs was not so much fun, but not the worst part of our stay. The noise and lack of concern for the pandemic going on seemed to bother us the most.

Best Western Hotel Ville Marie Montreal. My wife and I have been a customer of the hotel for some years. Each year we make advance non cancel reservations for the Canadian Formula 1 race. This year, due to the Corona Virus the event has been canceled. We requested a refund since not only is the event canceled for this year, but the hotel is closed. We had hoped to use the refund to make a mortgage payment since I was now unable to work. The hotel management (Salem T) refused. He stated that he would do us a favor and keep our money for when the event is rescheduled. F1 has already stated that this event will not take place this year. How can they not offer the service and still refuse a refund. Shame on Best Western Ville Marie and Best Western hotels. Will certainly advise other friends that normally frequent this hotel for the F1 event to seek lodging elsewhere.

I am victimized by your company who give their name brand to an international branch and then claim no responsibility to help out the customer to protect its right. We had upfront paid for a hotel stay in Italy - Best Western Mediterraneo Catania and short after COVID outbreak hit Italy and we wanted a refund. They initially said they would pay the refund although it was a non-refundable rate then they took it too slow until a time came they showed Italian legislature as an excuse to refuse refunding but instead provided a voucher although I emphasized so many times that we can't make any plans to visit Italy for touristic purposes for next 12 months any more. This is basically confiscation of our 504 Euro money during an economically sensitive time where everybody is affected. Best Western US office is absolutely saying there is nothing they can do, even a simple request such as at least help modify the voucher as redeemable in US, but as simple as it is I am brushed off by the agent I just spoke on the phone. Why do they give their trade name to that hotel if that hotel will not follow Fair Trading Act ? The only reason we chose that hotel is that there was Best Western name there. Total disappointment, I am still looking for ways to get back what I own.

Stayed 2 days in the Orange Inn and Suites and let me tell you, it was the WORST hotel I've been to in the entire south!! Showed up for an early check in and front desk woman was super rude and angry that we ruined her smoke break, which should not be allowed on the property! I think her name might have been Amy or Angie? The whole building smelled of mildew and mold and we seen ROACHES AND MICE in our room! The beds sucked and the pillows smelled like dirty feet! TV remote only worked half the time and they didn't even have a TV guide in the room! Then when we asked the young man during the evening what channel Fox news was on, he was nowhere to be found and finally came out from the back very sweaty and disoriented! Breakfast was nasty and that breakfast lady's attitude was even nastier! The only decent one was the tall dark haired girl, very nice and polite with excellent customer service! Only giving 2 stars for her!You can tell she loved her job! But overall, would not go back!!

I knew they are not top of the line for hotels but I would expect at least bug free room. I told the lady at the front desk that there were bugs in the room and she didn't apologize or do anything for me. I guess you get what you pay for. Rooms facing outside is inviting to bugs. I will never go there again

Issue resolved with help of Regina and Expedia ( took 5 days of constantly being told I would not get a refund - after noticing my mistake of the wrong date and cancelling within 15 minutes) I was told by both parties of no refund. I do appreciate Regina working with Expedia to resolve the matter. I would recommend Best Western hotels except the location I booked at as that front desk lady just did not want to work and had an attitude with my elderly mother for no reason. I appreciate the stellar service Regina attempted to resolve the issue. Any postive stars are due to her and not the location itself. Best Western Plus Roswell / Alpharetta 907 Holcomb Bridge Road, Roswell, GA, 30076 United States of America They outright suck, horrible staff especially the front desk lady that just wants your money, she does not care about anything else.

We staid in Best Western in Galveston, TX over weekend in August, 2019 for a very important family occasion . We checked out on Sunday noon, when lobby was full of quests. The front desk woman couldn't find my reservation and payment confirmation. ( it was done through hotel.com for 1 night, and directly via best western for another night). Front desk woman ( name Ebony) was absolutely rude , started blaming us that we have staying there for free, she has stated that she was going to charge us, and kick us out through the front door. When I asked to speak with her manager, she got even more verbally abusive. After 4th attempts I eventually had a chance to speak with her manager Kimberly. She found out a reservation and resolved the issues in timely manner. Ebony, the front desk came out, still being very angry with not being able to find a right payment, and right in front of her manager she called me a name using very inappropriate language. I reported the case via customers service, ( i have a case #) and Michael B, the General Manager at that hotel, responded me indirectly in 2 weeks, stating that no such event happend. Neither Ebony, nor Kimberley and a maitance man heard that word being said. No apology, no changes in staff training, no education for customer service have been done, but again I basically was accused being a lier. I choose to stay in that hotel as a guest, I paid for my stay. Unfortunately, I received poor service and was called names for my own experience.

Best western chain of lakes in Leesburg Florida. Let me start by saying I got a horrible sinus and ear infection for over a month from staying in this hotel. We were displaced from our home for a month due to a flood and to make things worse we had to stay in this god awful hotel. The shower curtain smelled sour. I told them several times and was told they would change it which they never did. All they did was spray to with some very nasty smelling deodorizer that smelled like cheap cologne and as soon as the smell was gone the sour smell came back. The air conditioning filter was black. When I told them about it all they did was remove it and not replace it. If I had been paying for this room I would have never checked in. I don’t recommend that you stay here and I will never again.

Even the government is run better than these people. I know from experience. I booked my hotel & when I got there they didn't have it. I had to wait 1.5 hours to get it sorted out. They gave me a downgraded room & I was supposed to be happy that I wasn't getting charged extra for it (they made me pay extra initially & reimbursed the difference). About 2 weeks later, they billed me again. I called them & their incompetence is unbelievable. They just said they don't know what to do about it & tried to get me to be okay with them stealing my money. I've yet to be reimbursed for the money they stole & now wasted about 2 hours of my time with their issues, without even a coupon or anything, just a be happy that we're not stealing more from you. What a freaking joke.

My family and I booked three rooms for three nights at the best Western in Pickerington Ohio. The second day we were at midnight we were threatened and told to leave or get another room We had small children with us and a baby under a year old with down syndrome. At no time were we ever told there was a room limit Nor was it posted on their website when we made reservations. End it was not posted on the back of the room door. Now to be fair if we had been asked to leave during the daytime because we were overcapacity is one thing but being asked to leave or either in another room at midnight is atrocious!!! Never have my family and I been so horrifically treated and never again will i my family and as many people as I can share this story with will stay at a best Western!

Best Western Plus Dallas Hotel & Conference Center 8051 Lyndon B Johnson Freeway Dallas, Texas 75251 United States I was able to get 6 rooms for our family to stay in so that we could see my husband graduate. Unfortunately, in two of those rooms our family got bit up by bed bugs. The manager there at the time John H informed us we could have 2 free nights to stay in any Best Western since we did not want to stay at that particular location because of the incident. Since we did not know when we would use those nights they gave us POINTS that would never expire supposedly to give us two free nights. Well, we just tried to use those points only to find out that they would not honor what they have told us. This particular location did not even have a record of the incident, but corporate did and informed the current manager Adam of it. Well, Adam still decided not to honor what was said simply because he said it is under new management, and had nothing to do with him. That was just handled very poorly, and we got nothing for all our troubles.

If you're looking for a great breakfast, come to the Best Western, in Gaylord, MI Lorraine has the best breakfasts, they are amazing and so is Lorraine.👍👍

NEVER AGAIN WILL I BOOK A ROOM HERE... I CANCELED A ROOM I RESERVED 3 DAYS AHEAD AND STILL THEY CHARGED ME THE FEE BECAUSE AN EMPLOYEE DIDNT GIVE ME AN CONFORMATION NUMBER. REMIND YOU IVE CANCLED HERE BEFORE AND THEY NEVER GAVE ME A CONFORMATION NUMBER. THE GM OF THE HOTEL TOLD ME THEY WILL STILL CHARGE ME NEVER SAID SORRY OR PAID ME MY MONEY BACK. I DONT KNOW ABOUT ALL THE BEST WESTERNS BUT THIS ONE IS ON 28TH AND CASCADE ACROSS FROM MEIJER IN GRAND RAPIDS MICHIGAN. I WOULD RECOMMEND THE ONE ON BUCHANNAN AND 28TH ST I HAD NO PROBLEMS WITH THEM AND STAYED THERE BEFORE BUT RECENTLY 3 TIMES. PAY ATTENTION TO THE LOCATION I RECOMMEND NOT TO GO TO BAD SERVICE BAD BUSINESS AND THEY WILL CHARGE YOU!

Too dog friendly. Used to stay with Best Western often. Their dog policy makes it difficult to find accommodations that I find acceptable. One room I was assigned had so much overlooked dog hair that I went to manager and insisted he view the mess. I stayed in another room that night but I will never go back to that Best Western again. I love animals but I don’t want to sleep in their mess. Most rooms are not cleaned deeply and only get a light touch up. Not enough after a pet stay. Not to mention how uncomfortable it is with allergies. Disgusting trend to allow animals, unfortunately, many do. I will stay elsewhere at every opportunity.

Excellent family motel.Rooms are roomy and food that is provided is usually good and plentiful. Beds are comfortable and many times when available we are ugraded.

In my particular circumstances the convenience, accommodation, and flexibility in response to my unusual time arrival which proved to be extremely beneficial. Thank you

Best price for a very nice stay. Great beds, always clean where ever I have stayed in one. From Colorado to Knoxville Tn. We look for a Best Western.

We slept well but customer service for checking in was unexpected. After 6 calls a girl answers but left us on hold, we decided to book online. Upon arrival, no girl insight, a guy comes up and then tge unexpected, hi guys, how can i help you? (Me)I have a reservation. Sorry i dont any reservationsfir youll ( were standing in the center and his computer is about 3 feet to his left), and i told him i have reservation under ( my name ) and he replied again, i dont have any reservations for you or in my computer', so i put my phone with my reservation number in his face( about 5) and then hecwalked to computer and said ok, repeated my phone number, never asked for id just if i was paying with card on file, yes made keys and said have a good evening. Racist prople gave no business working customer service, especially hotels or restuarants cause they will face all types of races. We been doing reviews all week, you just never know whos coming to visit after reading reviews, could be another corporate officer. I hope this is a lesson learned for Best Western Matamoras, PA. We should not have an employee like the 2 working around 10 pm on the 23rd of October.

Best Western Plus hotels are very good value for your money - very comfortable beds, great rooms, clean, wonderful meals - excellent value for overnight stays!

I like how they are accommodating and they make you feel welcome I wish they had different variety of things to try out like a bigger pool or a bigger gym. They definitely need an ice machine.

I just stayed at a Best Western in Phoenix and it was an ok experience. The hotel itself seemed a bit old but the rooms were still clean. I was only there one night, but the thing i did like is they had a free shuttle to the airport which made things really convenient.

Best Western has really stepped up its game in recent years. I stayed at two different Best Western locations recently and both of the rooms were very nice and clean. The mattresses were super comfortable as well.

We tried to reserve a room for Tuesday through Getaway. They had trouble with the credit card I used at first so after two tries I was able to reserve a room using another credit card. We only get one processed confirmation email at that point, and when we checked in on Tuesday the hotel gave us exactly one room because again, only one reservation was processed. However on Wednesday morning, around 9:30 am, we got two confirmation emails saying that the order has been processed. We immediately went to the front desk and they told me that they just recieved two reservations for me. The two reservations were again, for Tuesday night - Wednesday morning. The check out time is 11am and the reservations were processed on 9am. And I noticed the money was taken out for additional two reservations. We asked them to cancel the order and they said whey would but since this does not under the cancellation policy they want me to call Getaway immediately so they will have their manager talk to Getaway. So we called to Getaway and they say they will call Best western. After we checked out the hotel, we recieved the email from Getawaya saying they couldn't give me the refund because the manager does not approve the cancellation. I mean why don't you approve! The room was reserved two hours before check out time. It is obviously a mistake. We never used the room and they didn't have to save it for us. So why not approve! So I only needed one room but instead, money for three rooms were taken out from the card. And they wont give me the refund.

Every water polo tournament I had we stayed in a best western and I never had any complaints. The place was clean, the pool was always fun, and the breakfast is the best continental breakfast that I can remember.

They're a reliable chain wherein each of its hotels has more of a distinct personality than some other chains. Last time I stayed at a Best Western I enjoyed the pool and the breakfast selections. The staff was nice and helpful.

We have stayed at Best Western hotels a few times. It is not our first choice when looking for a hotel. The rooms were clean but in one we stayed in i distinctly remember it had a musty smell. They didn't have a free breakfast. I did not feel like the customer service was very good. They were grumpy and they didn't go out of their way to make you feel comfortable.