Name: Landmark Home Warranty
Rating: 4.2

star star star star star

ERM Evansville, IN

Renewed my policy with Fred F. He was very patient and helpful throughout the process.

5 years ago

Reply from Landmark Home Warranty

Dear ERM, Thank you so much for providing Landmark Home Warranty with a 5 star review and such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Fred is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 27th, 2021

star star star star star

Het Bhatt Houston, TX

Great conversation. Clarity of thoughts seen , and very well assisted with my questions. Thank you.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Bhatt, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we appreciate the opportunity to assist with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 18th, 2021

star star star star star

Luis Rivera Oak Brook, IL

Great start. As soon as I call them somebody was there to help me setup my new contract.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Rivera, Thank you so much for the 5 star review and providing such positive testimony regarding your sales experience with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you! On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 1st, 2021

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Natalee Graham Henderson, NV

Alexander J was super helpful, quick to process everything, and provided excellent service. Thank you!

5 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Natalee Graham, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 4 star review and such positive testimony regarding your customer service experiences with Landmark Home Warranty and Alex! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are ecstatic that you have chosen Landmark as your home warranty provider. We agree! Alex is incredibly helpful and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty

Jan. 27th, 2021

star star star star star

SDL Lake Havasu City, AZ

The customer service is very good. They’ve been very helpful with past claims.

5 years ago

Reply from Landmark Home Warranty

Dear SDL, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help our valued homeowners. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jan. 21st, 2021

star star star star star

Nicole W Phoenix, AZ

Keanna C was very polite and professional and I’m glad to be part of the landmark family again.

5 years ago

Reply from Landmark Home Warranty

Dear Nicole W, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty and Keanna! Our number one priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Keanna enjoyed speaking with you and she loved the positive recognition! On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Jan. 15th, 2021

star star star star star

Lana Taylor New Braunfels, TX

Mr. Alexander J was thorough and concise. He was detailed and easy to undersand.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Taylor, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know you also brightened Alexander's day with your rave review and kind remarks. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Dec. 27th, 2020

star star star star star

JS JS Boise, ID

Fred gave excellent customer service went above and beyond in patience and answering questions.

5 years ago

Reply from Landmark Home Warranty

Dear JS JS, Thank you so much for the 5 star review and positive feedback regarding your recent interaction with Landmark Home Warranty and Fred! Customer satisfaction and providing a level of service that exceeds your expectations is our number one priority and we are thrilled to hear that this has been your experience. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 16th, 2020

star star star star star

Lynne Nilson Salt Lake City, UT

Fred was great. He helped me with my request quickly and professionally! I just signed up!

6 years ago

Reply from Landmark Home Warranty

Dear Ms. Nilson, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Fred loved the positive feedback and enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Nov. 14th, 2020

star star star star star

joe abmont Eagle, ID

The company seems to do a good job ad their plans cost less than the competition

6 years ago

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Gary Bertagnolli Flower Mound, TX

They always pick the cheapest and most incompetent company to come to your house.. Hold times to talk to them about a work order can take hours (On hold). They just don't care.

6 years ago

Reply from Landmark Home Warranty

Dear Mr. Bertagnolli, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret your frustration regarding hold times and scheduling for the air conditioning system. Please know we truly value your continued business and hope to restore your trust in the great service Landmark offers. Thank you again for your consideration and patience as we continue to monitor the service request through resolution. Landmark Home Warranty

Jun. 10th, 2020

star star star star star

Carolie Watkins Payson, AZ

Having multiple issues with new house we bought Landmark handled all claims quickly

6 years ago

Reply from Landmark Home Warranty

Dear Carolie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

star star star star star

Leslie Gibson Mesquite, NV

they were quick & through. They even took the time to fix the cover so it fit better

6 years ago

Reply from Landmark Home Warranty

Dear Leslie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 8th, 2020

star star star star star

Tracy Allen Stafford, TX

It was easy to open a work order. Problem was resolved and no hidden costs popped up.

6 years ago

Reply from Landmark Home Warranty

Dear Tracy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 5th, 2019

star star star star star

Stoffrld Meridian, ID

No complaints. Each time service is needed, it's taken care of in a reasonable time.

7 years ago

Reply from Landmark Home Warranty

Dear Stoffrld,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 7th, 2018

star star star star star

Nikki Campbell Meridian, ID

Quality service. Fast turn around and friendly technicians dispatched. Very satisfied

7 years ago

Reply from Landmark Home Warranty

Dear Nikki,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2019

star star star star star

NjfgV Reno, NV

Great response time and follow-up. The contractor was speedy and honest with the timeline.

7 years ago

Reply from Landmark Home Warranty

Dear NjfgV,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 9th, 2019

star star star star_border star_border

Chet Galveston, TX

Problem seemed to be fixed but now it isn’t. You sent Cowboy Cooling but they need to come out again. I will call them.

7 years ago

Reply from Landmark Home Warranty

Dear Chet,

I am sorry to hear that your system is still not functioning as intended. The warranty does guarantee our contractor's work for 30 days. We can send a recall ticket to them to return to your home to check their work. Please call the office at 866-306-2999 or reach out to me directly at to ensure you are being properly assisted.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 30th, 2019

star star star star star

Narin Seera

Excellent customer service. They don't look for loopholes for not to honor the warranty.

7 years ago

Reply from Landmark Home Warranty

Dear Narin,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 22nd, 2019

star star star star star

Peter

They are always quick to get me service and their customer service is excellent.

7 years ago Edited September 14, 2021

star star star star star

Dave C Schertz, TX

Excellent service. Fast response to my call. Sent an excellent company to fix my problem.

7 years ago

Reply from Landmark Home Warranty

Dear Dave

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Mar. 22nd, 2019

star star star star star

Amanda A Chandler, AZ

Everyone I have been in contact with has been helpful & kind. So glad we went with Landmark!

7 years ago

Reply from Landmark Home Warranty

Dear Amanda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 16th, 2019

star star star star star

Elia Pacheco

Quick response time, great customer service, quick scheduling for services requested.

7 years ago

Reply from Landmark Home Warranty

Dear Elia,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

star star star star star

Elaine Jensen

I get help right away and they handled past repeat visits till repair was resolved.

7 years ago

Reply from Landmark Home Warranty

Dear Elaine,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

star star star star star

Vincent Tracey

Fast, friendly service. Good price. Venders they use are top notch. Follow up is great.

7 years ago

Reply from Landmark Home Warranty

Dear Vincent,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

star star star star star

Ryan Wilson Queen Creek, AZ

Landmark was wonderful in getting our pool filter taken care of. It was a pleasant experience!

7 years ago

Reply from Landmark Home Warranty

Dear Ryan,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 1st, 2018

star star star star star

Adam Cibolo, TX

The ease of claims and their follow up game on their associated repair companies is amazing.

8 years ago

Reply from Landmark Home Warranty

Dear Adam,

Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Cheyenne Rapier
Customer Relations Manager

Sep. 20th, 2018

star star star star star

Kaylee Gwilliam Tooele, UT

This company always has fast and reputable customer service. They are always pleasant to talk with.

8 years ago

Reply from Landmark Home Warranty

Dear Kaylee,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 30th, 2018

star star star star star

Carla castillo Argyle, TX

They do a great job with finding knowledgeable contractors who are quick to come out

8 years ago

Reply from Landmark Home Warranty

Dear Carla,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 24th, 2018

star star star star star

Whitney Hillier Sandy, UT

Gina was very friendly and kind! The service was scheduled quickly and done on time.

8 years ago

Reply from Landmark Home Warranty

Dear Whitney,

We are glad to see that our agents and contractors have been able to provide you with timely and kind service. We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 13th, 2018

star star_border star_border star_border star_border

Larry Houston, TX

Minimal contractors for the fourth largest city in the country, scheduling takes forever, didn’t even fix my appliance, and are giving me enough money to replace the appliance that is covered.

8 years ago

Reply from Landmark Home Warranty

Dear Larry,

I am sorry to hear about your experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

I would like to go over the details of your concerns with you to appropriately address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 18th, 2018

star star star star star_border

Elizabeth M Welsh Scottsdale, AZ

Quick to schedule service. Good coverage on warranty. Excellent customer when I need questions answered

8 years ago

Reply from Landmark Home Warranty

Dear Elizabeth,

We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 28th, 2018

star star star star star

yemira La Porte, TX

Landmark found someone to service my refrigerator within 24 hours. Process was smooth and easy .

8 years ago

Reply from Landmark Home Warranty

Yemira, Thank you for the great review! We are glad to hear that the assigned contractor was able to service you in a timely manner. We look forward to servicing you in the future with all your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager

Jun. 21st, 2018

star star star star star_border

Connie Sandoval San Antonio, TX

LHW entire staff always professional & have exceptional contractors. I will recommend to friends, family & co workers.

8 years ago

Reply from Landmark Home Warranty

Dear Connie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2018

star star star star star

Amanda

Have used the a few times for cooling and heating issues and all times have been very easy

8 years ago

Reply from Landmark Home Warranty

Dear Amanda,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

star star star star star_border

Joe Orbeck Garden City, ID

Good response on service calls. Emails that are reminders that are helpful for proper home maintenance.

8 years ago

Reply from Landmark Home Warranty

Dear Joe,

We are glad to see that our agents and contractors have been able to provide you with responsive 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 15th, 2018

star star star star star

Angela Olvera Boise, ID

I had an issue with my air conditioner and they were so wonderful about getting the help I need.

8 years ago

Reply from Landmark Home Warranty

Dear Angela,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 8th, 2018

star star star star star

Hollie Baumeister Humble, TX

Fast and friendly service every time. We have used them multiple times over a year and a half .

8 years ago

Reply from Landmark Home Warranty

Dear Hollie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

star star star star star_border

Eloy Garsez Cibolo, TX

Very helpful agents, quick and professional technicians and our plumbing problem was fixed correctly.

8 years ago

Reply from Landmark Home Warranty

Hello Eloy,

We are glad to see that our agents and contractors have been able to provide you with 4-star service with your plumbing. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2018

star star star star star

Jennifer Brinton Park City, UT

The warranty more than paid for itself. Landmark representatives were always responsive.

8 years ago

Reply from Landmark Home Warranty

Hello Jennifer,

Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5-star service and a peace of mind when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2018

star star star star star

Adriana Hrincescu Dallas, TX

Very easy to communicate with Landmark Home Warranty. They always answer very quick and prompt.

8 years ago

Reply from Landmark Home Warranty

Hello Adriana,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2018

star star star star star

maria e steck Salt Lake City, UT

Really good company every time I call the answer fast they always give me the best customer service

8 years ago

Reply from Landmark Home Warranty

Hello Maria,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2018

star star star star star

Kelly Sandy, UT

Had an old furnace and the parts were no longer available. Landmark approved a new furnace install.

8 years ago

Reply from Landmark Home Warranty

Hello Kelly,

Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5- star service for your furnace. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

star star star star star

Chelsie Roy, UT

They are quick to respond. They have a service guy calling me within less than 24 hours.

8 years ago

Reply from Landmark Home Warranty

Chelsie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

star star star star star

Jennifer Collins Idaho Falls, ID

They were very quick in getting someone here. The man hired was very professional. Very pleased.

8 years ago

Reply from Landmark Home Warranty

Jennifer,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 27th, 2018

star star star star star

Diana Knapp Tucson, AZ

Response is fast, contact from Vendor to set an appointment was also fast, all within an hour.

8 years ago

Reply from Landmark Home Warranty

Diana,

We are pleased to hear we have been able to provide timely service for you! Please do not hesitate to reach out to us for any questions/concerns you may have!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2018

star star star star star

Sean Bailiff Sandy, TX

Very friendly and their service is always prompt. I've been extremely pleased with Landmark.

8 years ago

Reply from Landmark Home Warranty

Sean,

Thank you for the feedback! We are happy to be able to provide you with such remarkable service. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

star star star star star

Kirsten Van Ginkel West Jordan, UT

We got the warranty when we bought our home. They are amazing. Appliances, roof, etc.

8 years ago

Reply from Landmark Home Warranty

Kristen, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

star star star star star

JeffreyWadley

When I call with a issue I need taken care of, Land mark has just the right person for me.

8 years ago

star star star star star

David B Garden City, ID

Had a problem,landmark took care of it.There was no hassle,very organized and smooth.

8 years ago