Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Bill Owen

almost nothing is covered.. always exceptions. They still keep the $70 call fee

8 years ago

Reply from Landmark Home Warranty

Dear Bill,

Thank you for taking the time to share your feedback. We have an overall approval rate of 97% in covered claims. The service call fee is a fee paid to the contractor to visit your home and diagnose your unit. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Derrick Smith

Awful operators, poor follow up.terrible communication. The worst service I've ever experienced.

8 years ago

Reply from Landmark Home Warranty

Dear Derrick,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Jacobs

Slow getting repair people in for our problem

8 years ago

Reply from Landmark Home Warranty

Dear Jacobs,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Joe

Worst company I have ever dealt with. Horrible customer service. Horrible contractors.

8 years ago

Reply from Landmark Home Warranty

Dear Joe,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Prefer not to disclose

They will try to find any possible loophole to avoid paying claims.

8 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Richard Moss

They are not the easiest company I have worked with.

8 years ago

Reply from Landmark Home Warranty

Dear Richard,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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William McNamara

Poor custom service representatives and less than adequate contractors

8 years ago

Reply from Landmark Home Warranty

Dear William,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Scott

Took 1.5 weeks for a basic air conditioner Freon charge.

8 years ago

Reply from Landmark Home Warranty

Dear Scott,

I am sorry to hear the length of time it took for you to receive repairs. It is coming the summer months and our HVAC contractors are doing all that they can to service our homeowners in a timely manner. If there ever is a concern with scheduling, you can reach out to Landmark to see what we can do to assist you.

Please do not hesitate to reach out to me directly at for any further questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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Verified Customer

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Lashada Spencer

They don't inform you about the things that you should know so that your claim isn't denied.

8 years ago

Reply from Landmark Home Warranty

Dear Lashada,

Thank you for taking the time to rate and review us. I am sorry to hear you have not been properly educated on the warranty. I would happy to answer any coverage details you have questions on. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Jacob Kiesel

Not very well organized, internal communication is poor.

8 years ago

Reply from Landmark Home Warranty

Dear Jacob,

Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. We value your feedback and would like to hear more of your thoughts on how we can improve our services. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Jacob and MarisolCurtis

Haven’t heard back from rep since I put in my service request more than a week ago

8 years ago

Reply from Landmark Home Warranty

Hello Jacob and Marisol,

I am sorry to hear you have not been followed up with by us. I was able to pull up your service request and can see that we are currently reviewing the diagnosis to determine the next steps. As soon as we know how to move forward, a representative will reach out to you to inform you of the solution.

In the meantime, I would be more than happy to assist you in any of your comments, concerns, and questions. You can reach me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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ROBERTLEVY

Service ok but too many steps. Coverage limited

8 years ago

Reply from Landmark Home Warranty

Hello Robert,

Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I would like to ask if you could explain the steps you are referring to. Landmark strives to better our processes for our homeowners and your feedback would be valuable. I'd also like to know if you are looking for any particular part/item to be covered. I would be happy to go over any coverage details with you.

You can reach me at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Mario Gilbert, AZ

Because they don't listen to the concerns I had about the contractor they sent out.

8 years ago

Reply from Landmark Home Warranty

Mario,

Thank you for the time you have taken to leave us your feedback. I am sorry to hear that you feel this way. We are always more than happy to assist you with your concerns. You can reach out to me directly at . I will be happy to listen and address your concerns appropriately.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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Linda Hill Bellville, TX

Slow getting technician to house; slower still for approval to fix the problem

8 years ago

Reply from Landmark Home Warranty

Linda,

Thank you for providing your feedback. We appreciate the time you have taken to leave it. I am sorry to hear of the delays in your service request. I would be happy to look into the details to better explain the process.

Landmark does what we can to provide a contractor for you in a timely-manner, however, we do not control their schedules. If there ever is an issue with scheduling, you can reach out to us to determine the best route to continue with.

Please reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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Pamela Merrill Saint George, UT

Very unhappy with contractors you send out.

8 years ago

Reply from Landmark Home Warranty

Pamela,
Thank you for the feedback! I am sorry to hear that you have not been pleased with the service provided to you by the recent contractor that was out at your home. I would like to review your feedback and see if there is anything I can assist you with. For me to do this I would need so account information. Please feel free to reach out to me at , I will then be able to go over the resent events in detail with you.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Tim Taylorsville, UT

I have only used them once for a very easy task.

8 years ago

Reply from Landmark Home Warranty

Tim,
Thank you for your honest feedback. We are sorry to see that our services have not received a 5 star rating. We do strive to provide remarkable service to all of our homeowners. If there is something we can do to receive a 5-Star rating, please reach out to me directly.

Thank you
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Scott M Beaverton, OR

They did not take care of a 200 dollar issue after 3 repairs and 2 years of being a customer.

8 years ago

Reply from Landmark Home Warranty

Scott,

I'm sorry to hear of the outcome of your service request. I would like to look into the details of the request to address your concerns.

Please reach out to me directly at . I will be able to appropriately address your issues from there.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 5th, 2018

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Verified Customer

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Anonymous Green Valley, AZ

Took over 4 months to get refrigerator repaired and 8 phone calls

8 years ago

Reply from Landmark Home Warranty

Anonymous, I'm sorry to hear of your experience. That is not the expected length of time for a service request. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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Verified Customer

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Anonymous Bastrop, TX

Difficulty getting appointments scheduled

8 years ago

Reply from Landmark Home Warranty

Anonymous, you can always reach out to Landmark if you ever have any concerns or difficulty reaching out to a contractor. We will do all that we can to be sure your service request is moving forward as expected. If there are any further concerns you may have, please reach out to me at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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Verified Customer

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Diana Goodyear, AZ

There are to many exceptions of what is or is not covered.

8 years ago

Reply from Landmark Home Warranty

Diana,

Thank you for the review! We are sorry to hear that you have not been pleased with the services provided. I would like to go over the coverage with you in detail. If you would like further assistance on the coverage please reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Erik B San Antonio, TX

The warranty did cover somethings but not all.

8 years ago

Reply from Landmark Home Warranty

Erik,

Thank you for the great feedback. We are sorry to hear that the service provided resulted in a 3- star rating. I would like to go over your coverage in detail with you. please feel free to reach out to me directly so that we can go over the coverage options you have.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Feng Chen Di Yao Grand Prairie, TX

Sometimes it's good, sometimes it's not, but it really depends on the case. At some times I have very good experiences where they are very responsive and get back to me real quick. On some other cases the contractor has to come back several times and they can't really fix things. Getting customer support is actually very simple and quick, you can get them on the line and speak to someone to open a case. I am very happy with that. Most of the problems happen after the case is opened, since sometimes it's not straightforward. Sometimes Landmark needs to approve some things and that takes longer.

8 years ago

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Lida Dallas, TX

My 26 years old AC was broken in summer 2017. I waited 3 weeks to be fixed. Too long time.

8 years ago

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Verified Customer

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Amanda Nelson San Antonio, TX

The more I need them, the less it seems they cover.

8 years ago

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John Dallas, TX

Service providers and contractors LHM sends and recommends are horrible.

8 years ago

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Heather Hitchcock Houston, TX

Dishonest service representation, terrible customer service, problematic warranty claims

9 years ago

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Verified Customer

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Mark Giannou

They wouldn't bring out a guy to adjust the settings on my water heater which should be covered

9 years ago

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Dale Tyler, TX

Failure to locate/use local repair people.

9 years ago

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Dean Saratoga Springs, UT

Horrible customer service and policy guidelines that need updating to meet customer needs.

9 years ago

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DERRIK&CASSIE Spring Branch, TX

Not very responsive at times. Does not really cover items the way I expected.

9 years ago

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Robin San Antonio, TX

Things were not handled in a timely manner.

9 years ago

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Steven Boyce

Responce time was great as was the service.

9 years ago

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Ken Carlile

Once received payoff instead of repair.

9 years ago

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Tisha K West Portland, OR

Cynthia was amazingly helpful, and very quick to address all of my needs.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. West, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia is very helpful, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Mar. 2nd, 2022

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Nicole Nelson St. George, UT

Love working with this company. Cynthia F helped me today she’s was awesome

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Nelson, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! We are so happy that you found ease in renewing your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jan. 13th, 2022

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Ramon Nazarian Carrollton, TX

Everyone is great to work with and able to solve the problem very well

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Nazarian, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, from the first call for service to the completed repair, and we always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 4th, 2022

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BarbaraAnn Stevens Honolulu, HI

Tricia D D is truly remarkable. She provide top notch Customer Service.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Stevens, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Tricia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. We agree! Tricia is exceptional in performing her duties, and your rave review really made her day. Thank you again for choosing Landmark! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty

Dec. 21st, 2021

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Tyler Whiteley Boise, ID

Paul is awesome and always knows the answers to my questions!

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Whiteley, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Paul! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Please know Paul loved the positive feedback, and he enjoyed providing you with his personal assistance.
Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 10th, 2021

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Juan Corpus Christi, TX

Lori Ei did a great job explaining and meeting our needs for our home warranty.

5 years ago

Reply from Landmark Home Warranty

Dear Juan, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Lori! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 11th, 2021

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Brandy Boise, ID

Easiest phone call ever to renew and got an extra $65 off my renewal!

5 years ago

Reply from Landmark Home Warranty

Dear Brandy, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 8th, 2021

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Grady M Rodney Albuquerque, NM

Alexander J. handled my business quickly and professionally.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Rodney, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

May. 27th, 2021

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Starr White Kingman, AZ

Fred made thing simple and was a great help! Thank you Fred!

5 years ago

Reply from Landmark Home Warranty

Dear Ms. White, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Fred goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 15th, 2021

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Byron Mejia Los Angeles, CA

Fred F. was very helpful! He answered all of my questions with no hesitation.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Mejia, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Fred! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. We agree! Fred is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Mar. 18th, 2021

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Bryce Beck Houston, TX

Fred F. was great with helping set up my renewal account, thanks Fred.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Beck , Thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Fred enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home service needs! We truly value your continued loyalty and look forward to serving you in the future. Landmark Home Warranty

Mar. 8th, 2021

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Floyd Barron ,

Easy & Efficient first year renewal. Fred F. was an excellent renewal agent

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Barron, Thank you so much for providing Landmark Home Warranty with a 5 star review and such positive remarks regarding your customer service experiences with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know we have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Mar. 8th, 2021

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jamila harris Garland, TX

Paul C. was very helpful with getting my transaction completed. He was friendly and professional.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Harris, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 4 star review and such positive testimony regarding your customer service experiences with Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are ecstatic that you have chosen Landmark as your home warranty provider. We agree! Paul is incredibly friendly and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for entrusting Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Mike Grande South Jordan, UT

Alex did an great job helping us renew our Home Warranty It was quick and fast

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Grande, Thank you for the 5 star review regarding your customer service experience with Landmark Home Warranty and Alex! It is always our most distinct pleasure to provide you with service that exceeds your expectations, and we are ecstatic that this has been your experience. Please know we have shared your comments with Alex, and he truly appreciated the opportunity to offer his personal assistance and was humbled by your wonderful feedback. Thank you again for choosing Landmark! We truly valve your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 18th, 2021

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Rachel Knox Carlisle, WA

Great customer service. Thanks for your quick and helpful support today Fred F!

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Knox, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your great customer service experience with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know Fred is also very thankful for the positive review. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you again in the future. Landmark Home Warranty

Jan. 9th, 2021

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Skip Straus Livingston, TX

Fred F did a great job and helped us get signed up with Landmark.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Straus, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your great customer service experience with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Fred enjoyed speaking with you and providing his personalized assistance, and your kind review made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 27th, 2020

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T$ Austin, TX

Ethan F is a whiz! Thank you for your very quick and expert help!

5 years ago

Reply from Landmark Home Warranty

Dear T$, Thank you so much for the 5 star review and remarks regarding your service experience with Landmark Home Warranty and Ethan! We continuously strive to provide top of the line service performed by friendly professionals and we are excited to hear this was your experience and grateful for the wonderful feedback. Please know we have also shared your review with Ethan and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 9th, 2020