Landmark Home Warranty
6.4
Overall Score
Verified Customer
Review Source
yvonne taylor
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
210Review
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. I am sorry to hear of your hold time. Our representatives are doing all that they can to ensure each of our homeowners are thoroughly being cared for. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Jody Woods
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Jen
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. A service request is only opened at your request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Yuvaraj
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Gerald Johnson
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Rocky Madrid
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
David Cohen
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Barton&Jennifer
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Shaun
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Jerry Kinney
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with timely 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Ray Polar
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your HVAC service request.
The request was denied due to a lack of maintenance. The warranty does not cover failures due to this. As the homeowner, the responsibility to maintain your unit in good working order is placed on you. I would be happy to go over any coverage details with you. You can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Teri
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with timely 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
KenW
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Priscilla Hargraves
8 years ago Edited January 3, 2024
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you have not had a response from us. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Paul
8 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Steve
8 years ago
Reply from Landmark Home Warranty
With the summer months, our representatives and contractors are doing all they can to provide service for each of our homeowners in a timely manner. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Thomas
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Tonya Falzett
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
W. Dambrova
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Diana
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 21st, 2018
Verified Customer
Review Source
Pam kirkey
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. We insure that our contractors are licensed and insured. We also utilize independent contractors to ensure we are receiving unbiased diagnosis.
I would be happy to go over any concerns you may have with our contractors. Please do not hesitate to reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Kori
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Hira
8 years ago
Reply from Landmark Home Warranty
I am sorry to hear of your experience. If you are still having a failure with your unit, I would be happy to assist you. Please reach out to me directly at to appropriately address your concerns.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
G
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Gary Fort Worth, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! We look forward to the opportunity to assist you with your home warranty needs. Although there are some exclusions on coverage, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
HomerWilburn
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 21st, 2018
Verified Customer
Review Source
Joel and JulieKennedy
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 12th, 2018
Verified Customer
Review Source
Sarah Portland, OR
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
service in Idaho Kingsburg, CA
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I'm sorry to hear it is hard to open a service request on the weekends. We are opened 24/7 to assist you in opening a request and you can also go online to do so! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
anonymous Sandy, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Fonti Scottsdale, AZ
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am sorry to hear it took more than one call to open your claim. We do all that we can to assist our homeowners in a timely manner. We appreciate your feedback and take it very seriously. We hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
none San Antonio, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for providing us with your feedback. We take it very seriously and it will be passed to the proper department. Landmark strives to better our processes for our homeowners and appreciate you taking the time to let us know.
You can reach me directly at to go over any of your concerns in more detail.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Better off without Landmark Plano, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to provide us with your feedback. We are sorry to hear you feel this way. I would like to properly address your concerns. Please reach out to me directly at .
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Linda Nye Ogden, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Michael Buda, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for the feedback! We are glad to hear that for the most part you have been pleased with our services. We are sorry to hear that there have been some frustrations with our commutation. If you would like to go into details with those frustrations, please reach out to us directly.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Raquel Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the feedback! We are sorry for any frustrations that the service call fee has caused. The deductible is for the diagnosis of the units. This is similar to a copay that you would pay to the doctor for a visit. If you have had a recent situation with a service call that you would like to have review, please feel free to reach out to me directly.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 12th, 2018
Verified Customer
Review Source
Misty San Antonio, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback. We are building our in-network list of contractors. We have representatives who are out in the field everyday to build more and more relationships with independent contractors.
When opening a service request, we choose the most available contractor in your area. If there are ever any concerns, please do not hesitate to reach out to your claims manager to address them properly.
Thank you for taking the time to leave us your review, we appreciate it!
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 5th, 2018
Verified Customer
Review Source
Holly Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
Jan. 26th, 2018
Verified Customer
Review Source
David Schneider-Broker Better Homes and Gardens Real Estate Bradfield Properties Austin, TX
8 years ago
Reply from Landmark Home Warranty
Jan. 25th, 2018
Verified Customer
Review Source
don Frisco, TX
8 years ago
Reply from Landmark Home Warranty
Jan. 25th, 2018
Verified Customer
Review Source
Cannon Meridian, ID
8 years ago
Reply from Landmark Home Warranty
Thank you for the great review! We are glad to hear that you have been pleased with our services. We would like to help in any way that we can in making this a 5- Star review. Please feel free to reach out to us for all of your home warranty needs.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
David Cypress, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for the honest feedback! We are happy to hear that we have been able to resolve the issues that you have in a timely manner. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Jason Nephi, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the 4-star review. We are very pleased that we have been able to provide you with remarkable service. We are glad to have you experience the Landmark family. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
quick response Vernal, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service. We look forward to providing this type of service to you in the future. Please do not hesitate to reach out to us for all future home warranty needs.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Dowecheatemandhow!!!! (Do we cheat them and how!) Caldwell, ID
8 years ago
Reply from Landmark Home Warranty
Thank you for the detailed feedback. We are sorry to hear that you have been less then pleased with the services provided. I would like to go over your coverage and the options you have with that coverage in detail. If you would like to get those details, please feel free to reach out to me directly.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
contractor quality Plano, TX
8 years ago
Reply from Landmark Home Warranty
We are pleased to receive your feedback. We are happy to hear that our agents have been able to provide you with remarkable service. I would like to go over the service you received from our contractors in detail to see what I can do to help with that service. Please feel free to reach out to me directly.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Jacob Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the feedback! We are very pleased to hear that your experience with us is worth a 4-star rating. I am sorry to hear that your feedback details that we pricey. If you would like to go over the pricing with you in detail I would be happy to help in any way that I can. Please feel free to reach out to me directly for details on the pricing of the warranty.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Front window Syracuse, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the honest feedback. We are sorry to hear that you have not been pleased with the contractors that have been out to resolve the situations at your home. I would like to go over your account to see if there is anything that I can do to help you. If you would like to go over this in detail, please reach out to me directly.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Sarina L. Sierra Vista, AZ
8 years ago
