Landmark Home Warranty
6.4
Overall Score
Verified Customer
Review Source
Rose Garza Texas City, TX
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would be happy to go over your warranty coverage in more details with you. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 19th, 2019
Verified Customer
Review Source
Caesar Brewington Schertz, TX
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! Landmark guarantees our contractor's work for 30 days. If your unit fails again within this timeframe, we can open a recall ticket at no additional service call fee to you. We will send the contractor back out to your home to check his work.
We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 16th, 2019
Verified Customer
Review Source
Texas customer Huntsville, TX
7 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. We have representatives out in the field to expand out in-network list of contractors. our feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 19th, 2019
Verified Customer
Review Source
Brian Wiggins
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
GREG
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
Donna Flower
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
Anonymous
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
John S.
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
T. White
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 27th, 2019
Verified Customer
Review Source
Robert Crawford
7 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. The service call fee is needed to have the contractor out to diagnose your unit. If a covered failure is found, the warranty will be able to cover the cost of the needed repairs/replacements. I would be happy to answer any coverage questions you may have. You can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 27th, 2019
Verified Customer
Review Source
Brandon Black Caldwell, ID
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 20th, 2019
Verified Customer
Review Source
Travlbuff Boise, ID
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 20th, 2019
Verified Customer
Review Source
Alice
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your re-key ticket. The warranty covers to re-key up to 6 locks and will provide you with 4 copies of the keys. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Lee T
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Debra C
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
John
7 years ago
Reply from Landmark Home Warranty
Landmark has updated our warranty coverage in the last couple of years to provide more coverage for our homeowners. I would be happy to go over any questions you have regarding the price or coverage of your warranty. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Jenny
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Clew
7 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like to review your service request and see what we can do to provide you with satisfactory service. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Maggie
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
James
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Cheryl
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Anonymus Layton, UT
7 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. A service call fee is required for each service request that is opened. It is to have the contractor out to your home to diagnose your unit. If a repair/replacement is needed, the warranty will cover the cost of anything that is covered under the warranty.
I would be happy to go over your warranty coverage in more details. You can reach out to me at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2019
Verified Customer
Review Source
Gary Hart
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2019
Verified Customer
Review Source
Don Mesa, AZ
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Marilyn
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Rshah
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Jeff Thiel
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Jennifer
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Lina Fowler
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 16th, 2019
Verified Customer
Review Source
Matthew
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Timothy
7 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
Cindy Bastian Boise, ID
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 26th, 2019
Verified Customer
Review Source
Mark Anderson
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 20th, 2019
Verified Customer
Review Source
Nick
7 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 20th, 2019
Verified Customer
Review Source
Neil and Cydni Ambrosio
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
Tiaira Erwin
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 18th, 2019
Verified Customer
Review Source
Unsatiafied custimer
7 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 18th, 2019
Verified Customer
Review Source
Kay Mitchell Toquerville, UT
7 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Jimmy K Dallas, TX
7 years ago
Reply from Landmark Home Warranty
Although we do not cover for preventative work, there are many things the warranty does cover. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . I would be happy to answer any coverage questions you may have as well.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Derik S. Boise, ID
7 years ago
Reply from Landmark Home Warranty
I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Dave Orem, UT
7 years ago
Reply from Landmark Home Warranty
I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
david heckathorne Surprise, AZ
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Our phone system will direct you to a representative in the correct department to assist you. If you are still needing assistance with a representative, please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 5th, 2018
Verified Customer
Review Source
david neria Lake Havasu City, AZ
8 years ago
Reply from Landmark Home Warranty
We are glad to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Mike K. Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Elisa Cartlidge
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. I am sorry to hear of the confusion with scheduling, however, I am glad to see your repairs have been done. Please do not hesitate to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 18th, 2018
Verified Customer
Review Source
George Carter
8 years ago
Reply from Landmark Home Warranty
I am sorry to hear of your experience. It appears that you may need a contractor of a different trade. The original claim was opened for an appliance contractor as the failure is electrical and will need an electrician. A new ticket would need to be opened for the new trade. I would be happy to assist you on opening this. Please do not hesitate to reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
Freddy
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Betty White
8 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like to discuss your feedback in more detail to better address your concern. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Kim
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with excellent service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Jeremy
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
